Argos RIP thread

Comerman · 16-04-2020 5:43pm

stwome01 wrote: »

I am having the same problem. Got several texts to ring the phone number but no answer when I try. I have made several calls at this stage so I am just assuming that the phones are no longer being staffed.

Maybe so, I got the call the last 3 mornings and tried ringing get placed in a queue. If there's no one staffing phone or email then why take the order in the first place. Plus who's pressing the button to ring me :-)

Amouar · 17-04-2020 12:58pm

I have the same issue. Ordered from Argos and received a text asking me to call a number in order to arrange delivery. I was on hold for over 30 minutes and didn't get through them.

In the confirmation email, it says "Our home delivery team will call you by to arrange a convenient date and time for your delivery", I'm not sure why they are asking us to call an unstaffed number??

Did any one receive a call for Argos to arrange for delivery?

Amouar · 17-04-2020 1:21pm

Managed to get through them on the phone after waiting for more than 1 hour.

The earliest delivery day that was offered to me was the 23rd April.

Comerman · 17-04-2020 2:49pm

Which number did you get through on? I want to tell them to shove the order where the sun don't shine :-)

Amouar · 17-04-2020 2:52pm

015245387

stwome01 · 17-04-2020 3:09pm

stwome01 wrote: »

I am having the same problem. Got several texts to ring the phone number but no answer when I try. I have made several calls at this stage so I am just assuming that the phones are no longer being staffed.

Just to note. I finally got through after an hour on hold. This day week was the earliest delivery slot. At least I got through :eek:

sallysue2 · 17-04-2020 6:13pm

I rang argos today about a delivery and also to have a chat about why they took my payment twice. Ordered furniture a few days ago and put through the €850 payment twice. Tried thus morning for 45 minutes and hung up. Eventually got through after almost an hour on hold. Delivery is next Thursday which is fine.

They couldn't tell me why I was charged twice. Tried to blame me for refreshing the payment page (which I 100% didn't). Waiting for a call back about it. According to bank of ireland its still pending but wont be refunded for 3-5 working days. Not really good enough.

JDxtra · 17-04-2020 6:23pm

You'd be taking a risk buying from Argos online. They're not geared up for online sales in Ireland.

sallysue2 · 17-04-2020 6:27pm

JDxtra wrote: »

You'd be taking a risk buying from Argos online. They're not geared up for online sales in Ireland.

Really? First time I've ordered from them online. Wouldn't usually use them but with a baby due in the summer we didn't want to wait any longer, only other place I could order from had a 14 week wait for delivery and anything could happen by then. Is it the delivery or customer service or what is the issue?

JDxtra · 17-04-2020 6:41pm

Argos don't have experience of running an online shop in Ireland, only bulky items were shipped previously. So if you are buying essential items, I'd honestly shop somewhere else or wait until their stores open up.

Comerman · 17-04-2020 7:51pm

I got through after being on hold for 55 minutes, BBQ will be delivered next Friday (and the rain's just started)

trackerman · 19-04-2020 10:00am

I have a 100 Euro gift voucher for Argos, but it can't be redeemed online!

Only in the shop!

Some company eh!

degsie · 19-04-2020 11:02am

trackerman wrote: »

I have a 100 Euro gift voucher for Argos, but it can't be redeemed online!

Only in the shop!

Some company eh!

Seems such a frivolous complaint given what's going globally.

trackerman · 19-04-2020 11:20am

degsie wrote: »

Seems such a frivolous complaint given what's going globally.

And given whats going on don't you think Argos would try to be a little more cooperative.

their UK website allows the use of vouchers but not the Irish one.
Just because were in lock down doesn't mean we have to sit and take it, we have the right to complain.

muffler · 19-04-2020 12:30pm

trackerman wrote: »

we have the right to complain.

With respect you're complaining to the wrong people here...try Argos

Honestfrank01 · 19-04-2020 9:57pm

I really should have looked in here before I placed my order Hahaha.
Anyone place an order with argos money gone through but not receive a confirmation email???

Amouar · 20-04-2020 6:01pm

Just received a call from Argos. Looks like the earliest they can deliver my order is May 20th, instead of the already agreed April 23rd

The_Conductor · 20-04-2020 6:10pm

Amouar wrote: »

Just received a call from Argos. Looks like the earliest they can deliver my order is May 20th, instead of the already agreed April 23rd

Everyone is in the same boat- my Boots order has been updated to May 22nd and a Dunnes Order 11th May........ Delivery capacity is getting swamped.

Bhoy1967 · 23-04-2020 5:24pm

The_Conductor wrote: »

Everyone is in the same boat- my Boots order has been updated to May 22nd and a Dunnes Order 11th May........ Delivery capacity is getting swamped.

I had orders on Amazon last week - the delivery dates were 28th April - one arrived Monday 20th and the other arrived today - I think they actually don't know and are giving possibly the worst case.

The_Conductor · 23-04-2020 5:43pm

Bhoy1967 wrote: »

I had orders on Amazon last week - the delivery dates were 28th April - one arrived Monday 20th and the other arrived today - I think they actually don't know and are giving possibly the worst case.

I got an e-mail to say my Dunnes order was shipping by DPD yesterday- and then when I checked on the DPD website it said I signed for it yesterday evening. I eventually found it carefully propped up against a tree this afternoon. Sigh. At least its there.

rubadub · 23-04-2020 5:47pm

Bhoy1967 wrote: »

I had orders on Amazon last week - the delivery dates were 28th April - one arrived Monday 20th and the other arrived today - I think they actually don't know and are giving possibly the worst case.

amazon always do that for me, not sure if anything ever took as long as the estimate.

I have something on the way from amazon.de ordered on 16th, it said delivery

Thursday, 30 April -
Wednesday, 13 May

and now it reckons tuesday 28th. I reckon it could be here monday

Tuesday, 21 April
8:21 AM
Package departed an Amazon facility
Saint-Martin-de-Crau, Provence-Alpes-Côte d'Azur FR
Monday, 20 April
1:38 PM
Package departed an Amazon facility
Sabadell, Barcelona ES
11:40 AM
Package arrived at an Amazon facility
Barcelona, Barcelona ES
Sunday, 19 April
Package has shipped

This is it · 23-04-2020 5:54pm

The_Conductor wrote: »

I got an e-mail to say my Dunnes order was shipping by DPD yesterday- and then when I checked on the DPD website it said I signed for it yesterday evening. I eventually found it carefully propped up against a tree this afternoon. Sigh. At least its there.

Had the same from Nightline on a lifestyle order. Left at the gate on a rural road but was marked as delivered yesterday to a different county...

The_Conductor · 23-04-2020 6:25pm

This is it wrote: »

Had the same from Nightline on a lifestyle order. Left at the gate on a rural road but was marked as delivered yesterday to a different county...

I fully 'get' social distancing etc- but the least they could do is give us a call and agree where to drop something off which doesn't involve impinging on one another's space so we can all be kept safe. Lying and forging signatures, and fairly randomly leaving packages in the vicinity of where you live- doesn't exactly encourage you to view them as trustworthy.

terryduff12 · 23-04-2020 7:22pm

Whats the delivery times like from ordering something from the ebay site about a month maybe?

mgray · 23-04-2020 9:42pm

terryduff12 wrote: »

Whats the delivery times like from ordering something from the ebay site about a month maybe?

Bought Lego recently from Argos Ebay. Ordered the 4th of April, despatched the 6th and arrived the 10th with Fastway.

supasoumi99 · 24-04-2020 4:58pm

Hoping for a bit of advice here - having some serious issues with Argos at the moment so any help much appreciated.

I ordered one of the 55' LG TV's from the Argos Ebay store a few weeks ago, had it delivered last Friday and opened to find it has a massive crack in the screen (the joys of Fastway I presume).

I sent them a message straight away and was told a collection would be organised for the Monday which I agreed to. After spending the whole day waiting for it to be collected I sent them another message to which I got a reply saying collections are now suspended and I will have to wait until this changes. No mention of a refund or any way of solving the issue. I have since followed up and gotten the same stock response and spent 2 hours on hold on the phone to them where I got through to two people who didn't seem to have a clue and said it was a different department that dealt with that.

I am now stuck with a broken TV taking up a load of space in a small apartment with no idea when it will be collected or refunded and getting zero help from Argos. Would anyone have any recommendations on how I could get this solved? It's not ideal to be stuck without a TV in lockdown and don't exactly have the spare cash to buy another!

It wasnt me123 · 24-04-2020 5:21pm

Return it to your nearest Argos shop for a full refund.

MiskyBoyy · 24-04-2020 5:24pm

It wasnt me123 wrote: »

Return it to your nearest Argos shop for a full refund.

You do realise there's a lockdown and all the shops are closed, right?

Besides, you can't return Argos ebay store items to physical stores afaik.

It wasnt me123 · 24-04-2020 11:02pm

I didn’t know they were closed - M&S are open in Clonmel in the same shopping centre, thought they were all open in there.

MiskyBoyy · 24-04-2020 11:06pm

It wasnt me123 wrote: »

I didn’t know they were closed - M&S are open in Clonmel in the same shopping centre, thought they were all open in there.

Nah, unfortunately not. Just food supermarket type places open.

OmegaGene · 26-04-2020 8:35am

supasoumi99 wrote: »

Hoping for a bit of advice here - having some serious issues with Argos at the moment so any help much appreciated.

I ordered one of the 55' LG TV's from the Argos Ebay store a few weeks ago, had it delivered last Friday and opened to find it has a massive crack in the screen (the joys of Fastway I presume).

I sent them a message straight away and was told a collection would be organised for the Monday which I agreed to. After spending the whole day waiting for it to be collected I sent them another message to which I got a reply saying collections are now suspended and I will have to wait until this changes. No mention of a refund or any way of solving the issue. I have since followed up and gotten the same stock response and spent 2 hours on hold on the phone to them where I got through to two people who didn't seem to have a clue and said it was a different department that dealt with that.

I am now stuck with a broken TV taking up a load of space in a small apartment with no idea when it will be collected or refunded and getting zero help from Argos. Would anyone have any recommendations on how I could get this solved? It's not ideal to be stuck without a TV in lockdown and don't exactly have the spare cash to buy another!

If you can wait until they can collect it then this would be ideal under the current circumstances but if not then you have the option of an eBay dispute which may speed things along, they will either respond of eBay will step in and issue a refund.
Don’t waste your time on the phone you will only drive yourself mad.

mossy464 · 26-04-2020 4:47pm

MiskyBoyy wrote: »

Yeah you can

https://www.ebay.ie/itm/LG-55UM7400-55-Inch-4K-Ultra-HD-Smart-WiFi-LED-TV-Black-/123923439204

Just found this bargain today as I'm looking for a TV but much to my disappointment it's not buyable now even on their eBay store

frustrated2020 · 26-04-2020 5:19pm

just a heads up but i would advise to not buy from argos_ireland on ebay.

None of their support staff know how to handle an order from ebay and cant arrange delivery.
I spent 3 hours on hold on Friday, spoke to 3 people - none of whom knew how to arrange delivery for an ebay order as you don't get an Argos order id when you order from their ebay store. You get an ebay order id and an argos 5 digit sales record number. Messaging them on ebay results in radio silence.

This is the dispatch email you get:

Please ignore
this automated eBay email text stating ‘Your item is marked as
dispatched &
tracking information is available’. We’ll actually call you and
arrange an agreed date to deliver.
For queries on ARGOS LORRY DELIVERIES please call 1800 535 091
(landline) or 015245387 (mobile) and have your sales record number
to hand.

Today(2 days after calling number), I used their UK chat (the Irish number just seems to go to same UK call center) where I spent 30 mins explaining that Argos run the argos_ireland store on ebay only to be told to contact ebay(the company) to arrange delivery!

It would be eBay that you would need to contact regarding this order. We're not able to access eBay's systems to help you book in the delivery I'm afraid

....

The number you need to contact is 0345 355 3229. They will be able to assist you with this

That phone number is the phone number for eBay.

Frustrating experience and still haven't got delivery arranged.
I get that their support staff are probably busy but Jesus like. Giving customers reponses like this:

I am sorry, we're not able to help you further with this. You'd need to contact eBay and see if they're able to help you on their end.

I've done my job for 6 years. I know what I'm doing ... I am going to terminate this chat as I have given you the correct information and we are not able to help you further. Enjoy the rest of your day and stay safe

That last response was after I requested to talk to supervisor or whoever in HQ who managed the ebay store. Yer man was convinced that because I bought on ebay that they were the ones who dealt with everything. This is after I told him that Argos emailed me about the item I bought from Argos and to ring the Argos number to arrange delivery.

How can a company be so flippin disorganised that their own staff don't know how one of their main online sales channels works.

2020 and argos can't set up an online page to arrange delivery so I don't have to go through the excruciating pain of convincing people that their company is in fact the company I need to talk to about delivering an item i bought from them. This is Ryanair level of gob****ery.

Buyer beware indeed.

OmegaGene · 26-04-2020 5:50pm

frustrated2020 wrote: »

just a heads up but i would advise to not buy from argos_ireland on ebay.

None of their support staff know how to handle an order from ebay and cant arrange delivery.
I spent 3 hours on hold on Friday, spoke to 3 people - none of whom knew how to arrange delivery for an ebay order as you don't get an Argos order id when you order from their ebay store. You get an ebay order id and an argos 5 digit sales record number. Messaging them on ebay results in radio silence.

This is the dispatch email you get:

Today(2 days after calling number), I used their UK chat (the Irish number just seems to go to same UK call center) where I spent 30 mins explaining that Argos run the argos_ireland store on ebay only to be told to contact ebay(the company) to arrange delivery!

....

That phone number is the phone number for eBay.

Frustrating experience and still haven't got delivery arranged.
I get that their support staff are probably busy but Jesus like. Giving customers reponses like this:

That last response was after I requested to talk to supervisor or whoever in HQ who managed the ebay store. Yer man was convinced that because I bought on ebay that they were the ones who dealt with everything. This is after I told him that Argos emailed me about the item I bought from Argos and to ring the Argos number to arrange delivery.

How can a company be so flippin disorganised that their own staff don't know how one of their main online sales channels works.

2020 and argos can't set up an online page to arrange delivery so I don't have to go through the excruciating pain of convincing people that their company is in fact the company I need to talk to about delivering an item i bought from them. This is Ryanair level of gob****ery.

Buyer beware indeed.

I think I’m following the gist of this
Would it not be better to message the Argos ireland eBay page which Is run by someone dedicated to the eBay side of things and has access to the information on your eBay order Or wait for delivery information ? Some deliveries are taking a month at the moment because of the level of staff in these operations.
The eBay store is totally different from Argos U.K.

If you can’t wait for the delivery then contact eBay and open a dispute saying you want to cancel your order/purchase and you will be refunded

frustrated2020 · 26-04-2020 5:57pm

OmegaGene wrote: »

I think I’m following the gist of this
Would it not be better to message the Argos ireland eBay page which Is run by someone dedicated to the eBay side of things and has access to the information on your eBay order Or wait for delivery information ? Some deliveries are taking a month at the moment because of the level of staff in these operations.
The eBay store is totally different from Argos U.K.

If you can’t wait for the delivery then contact eBay and open a dispute saying you want to cancel your order/purchase and you will be refunded

I did and got ghosted.

Prior to chat, I also emailed info @ argos.ie and got this

Thanks for contacting Argos, we’re unable to respond to customer e-mails at this time. We are part of Sainsbury’s and we are focusing our efforts on working to feed the nation and prioritising our vulnerable customers.

and that was after emailing order.enquiries @ argos.co.uk which is listed contact on argos ie site and getting back

Hi,
Thanks for dropping us an email, we don’t monitor this inbox so you won’t get a reply to your query via email.

Argos online for Irish customers is just a ****show

frustrated2020 · 26-04-2020 5:58pm

OmegaGene wrote: »

The eBay store is totally different from Argos U.K.

I'm pretty certain argos uk run both ebay stores. there is no physical irish hq for argos- just stores

frustrated2020 · 26-04-2020 6:01pm

FFS. just got a msg from them on ebay saying Fastway actually are handling delivery and it's been dispatched on friday. fantastic communication. 6 hours of needless frustration.

OmegaGene · 26-04-2020 6:03pm

frustrated2020 wrote: »

I did and got ghosted.

Prior to chat, I also emailed info @ argos.ie and got this

and that was after emailing order.enquiries @ argos.co.uk which is listed contact on argos ie site and getting back

Argos online for Irish customers is just a ****show

Your point of contact is Argos on eBay or direct with eBay not Argos Ireland or Argos U.K. - if Argos eBay have no customer service staff available to respond to you then open a dispute and escalate the dispute as soon as possible and you will get a solution.
Argos eBay is probably running automatically, where the order is placed and message sent to the warehouse and when sent delivery info follows.

OmegaGene · 26-04-2020 6:04pm

frustrated2020 wrote: »

FFS. just got a msg from them on ebay saying Fastway actually are handling delivery and it's been dispatched on friday. fantastic communication. 6 hours of needless frustration.

You were chasing the wrong people really but glad you got sorted, patience is key at the moment

OmegaGene · 26-04-2020 6:05pm

frustrated2020 wrote: »

I'm pretty certain argos uk run both ebay stores. there is no physical irish hq for argos- just stores

It is run by a separate office but all owned by Sainsbury’s

frustrated2020 · 26-04-2020 6:07pm

OmegaGene wrote: »

It is run by a separate office but all owned by Sainsbury’s

Huh? If it's run by a separate company, why are they directing people to contact Argos Limited (the company that owns & runs Argos UK & Argos Ireland)?

Are you sure it's not just a separate department in the UK company?

26-04-2020 6:10pm

frustrated2020 wrote: »

Huh? If it's run by a separate company, why are they directing people to contact Argos Limited (the company that owns & runs Argos UK & Argos Ireland)?

Are you sure it's not just a separate department in the UK company?

It is not a separate company, it is just a separate department as you say. Not sure what that guy is trying to get across.

frustrated2020 · 26-04-2020 6:11pm

Deleted User wrote: »

It is not a separate company, it is just a separate department as you say. Not sure what that guy is trying to get across.

i thought so

OmegaGene wrote: »

It is run by a separate office but all owned by Sainsbury’s

I'm pretty sure of this as their about page on ebay (www(dot)ebaystores(dot)co(dot)uk/Argos/About-us)

Argos Outlet is a trading name, and an official operation for Argos Ltd.

The Argos Outlet operation is fully owned and managed by Argos, but as the shopping experience and product availability is very different from our parent stores, we trade under the Argos Outlet brand in order to minimise confusion.

the irish ebay states much the same, from www(dot)ebaystores(dot)ie/argosireland/Help

The Argos website is operated by:

Argos Limited
Avebury
489-499 Avebury Boulevard
Milton Keynes
Buckinghamshire
MK9 2NW

Registered in England with Company Number 1081551VAT

dunno where you got your info from but both sites are contradicting you

MiskyBoyy · 26-04-2020 6:35pm

All OmegaGene was stating is Argos is a subsidiary of Sainsburys, which it is.

OmegaGene · 26-04-2020 6:40pm

frustrated2020 wrote: »

i thought so

I'm pretty sure of this as their about page on ebay (www(dot)ebaystores(dot)co(dot)uk/Argos/About-us)

the irish ebay states much the same, from www(dot)ebaystores(dot)ie/argosireland/Help

dunno where you got your info from but both sites are contradicting you

I said the eBay side is run by a separate office ie a different department, I didn’t say it was a different company, it is all owned by Sainsbury’s

I have personal experience with online shops that trade on eBay and I know how they operate, you seem to have picked me up all wrong and have gone on the attack, I was merely trying to help.
Time for a walk I think

26-04-2020 7:03pm

MiskyBoyy wrote: »

All OmegaGene was stating is Argos is a subsidiary of Sainsburys, which it is.

If that's true then it's even more bizarre as it's completely irrelevant. :pac:

But obviously when saying "It is run by a separate office but all owned by Sainsbury’s" suggests that they thought Argos Ebay and Argos are separate entities owned by Sainsbury's but that one isn't run by the other, which isn't true.

Doesn't matter anyway, frustrated2020 got it sorted.

Kat1170 · 26-04-2020 7:31pm

frustrated2020 wrote: »

FFS. just got a msg from them on ebay saying Fastway actually are handling delivery and it's been dispatched on friday.

Deleted User wrote: »

.

Doesn't matter anyway, frustrated2020 got it sorted.

Yeah, best of luck with that.

26-04-2020 7:37pm

Kat1170 wrote: »

Yeah, best of luck with that.

He got it sorted in the sense that he'll be asking for a refund if and when it arrives broken in someone's garden two kilometres away. :pac:

witnessmenow · 07-05-2020 8:33am

Any word on when Argos will open back up? It seems like they would better be able to setup social distancing than most.

The_Conductor · 07-05-2020 11:36am

witnessmenow wrote: »

Any word on when Argos will open back up? It seems like they would better be able to setup social distancing than most.

In the UK they were expressly informed they were not considered to be a 'supplier of critical goods and have redeployed their staff into Sainsburys branches (primarily to stock shelves). Ireland got caught up in this- however, they're also not considered to be a 'supplier of critical goods'.

4 branches are to reopen on the 18th of May on a trial basis (same way 3 Easons branches are to reopen on the same date). Providing it goes well- more branches will then reopen on the 1st June.

Argos RIP thread

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