Argos RIP thread

stwome01 wrote: »

I am having the same problem. Got several texts to ring the phone number but no answer when I try. I have made several calls at this stage so I am just assuming that the phones are no longer being staffed.

Just to note. I finally got through after an hour on hold. This day week was the earliest delivery slot. At least I got through :eek:

You'd be taking a risk buying from Argos online. They're not geared up for online sales in Ireland.

Argos don't have experience of running an online shop in Ireland, only bulky items were shipped previously. So if you are buying essential items, I'd honestly shop somewhere else or wait until their stores open up.

I have a 100 Euro gift voucher for Argos, but it can't be redeemed online!

Only in the shop!

Some company eh!

degsie wrote: »

Seems such a frivolous complaint given what's going globally.

And given whats going on don't you think Argos would try to be a little more cooperative.

their UK website allows the use of vouchers but not the Irish one.
Just because were in lock down doesn't mean we have to sit and take it, we have the right to complain.

I really should have looked in here before I placed my order Hahaha.
Anyone place an order with argos money gone through but not receive a confirmation email???

terryduff12 wrote: »

Whats the delivery times like from ordering something from the ebay site about a month maybe?

Bought Lego recently from Argos Ebay. Ordered the 4th of April, despatched the 6th and arrived the 10th with Fastway.

Return it to your nearest Argos shop for a full refund.

I didn’t know they were closed - M&S are open in Clonmel in the same shopping centre, thought they were all open in there.

supasoumi99 wrote: »

Hoping for a bit of advice here - having some serious issues with Argos at the moment so any help much appreciated.

I ordered one of the 55' LG TV's from the Argos Ebay store a few weeks ago, had it delivered last Friday and opened to find it has a massive crack in the screen (the joys of Fastway I presume).

I sent them a message straight away and was told a collection would be organised for the Monday which I agreed to. After spending the whole day waiting for it to be collected I sent them another message to which I got a reply saying collections are now suspended and I will have to wait until this changes. No mention of a refund or any way of solving the issue. I have since followed up and gotten the same stock response and spent 2 hours on hold on the phone to them where I got through to two people who didn't seem to have a clue and said it was a different department that dealt with that.

I am now stuck with a broken TV taking up a load of space in a small apartment with no idea when it will be collected or refunded and getting zero help from Argos. Would anyone have any recommendations on how I could get this solved? It's not ideal to be stuck without a TV in lockdown and don't exactly have the spare cash to buy another!

If you can wait until they can collect it then this would be ideal under the current circumstances but if not then you have the option of an eBay dispute which may speed things along, they will either respond of eBay will step in and issue a refund.
Don’t waste your time on the phone you will only drive yourself mad.

just a heads up but i would advise to not buy from argos_ireland on ebay.

None of their support staff know how to handle an order from ebay and cant arrange delivery.
I spent 3 hours on hold on Friday, spoke to 3 people - none of whom knew how to arrange delivery for an ebay order as you don't get an Argos order id when you order from their ebay store. You get an ebay order id and an argos 5 digit sales record number. Messaging them on ebay results in radio silence.

This is the dispatch email you get:

Please ignore
this automated eBay email text stating ‘Your item is marked as
dispatched &
tracking information is available’. We’ll actually call you and
arrange an agreed date to deliver.
For queries on ARGOS LORRY DELIVERIES please call 1800 535 091
(landline) or 015245387 (mobile) and have your sales record number
to hand.

Today(2 days after calling number), I used their UK chat (the Irish number just seems to go to same UK call center) where I spent 30 mins explaining that Argos run the argos_ireland store on ebay only to be told to contact ebay(the company) to arrange delivery!

It would be eBay that you would need to contact regarding this order. We're not able to access eBay's systems to help you book in the delivery I'm afraid

....

The number you need to contact is 0345 355 3229. They will be able to assist you with this

That phone number is the phone number for eBay.

Frustrating experience and still haven't got delivery arranged.
I get that their support staff are probably busy but Jesus like. Giving customers reponses like this:

I am sorry, we're not able to help you further with this. You'd need to contact eBay and see if they're able to help you on their end.

I've done my job for 6 years. I know what I'm doing ... I am going to terminate this chat as I have given you the correct information and we are not able to help you further. Enjoy the rest of your day and stay safe

That last response was after I requested to talk to supervisor or whoever in HQ who managed the ebay store. Yer man was convinced that because I bought on ebay that they were the ones who dealt with everything. This is after I told him that Argos emailed me about the item I bought from Argos and to ring the Argos number to arrange delivery.

How can a company be so flippin disorganised that their own staff don't know how one of their main online sales channels works.

2020 and argos can't set up an online page to arrange delivery so I don't have to go through the excruciating pain of convincing people that their company is in fact the company I need to talk to about delivering an item i bought from them. This is Ryanair level of gob****ery.

Buyer beware indeed.

OmegaGene wrote: »

I think I’m following the gist of this
Would it not be better to message the Argos ireland eBay page which Is run by someone dedicated to the eBay side of things and has access to the information on your eBay order Or wait for delivery information ? Some deliveries are taking a month at the moment because of the level of staff in these operations.
The eBay store is totally different from Argos U.K.

If you can’t wait for the delivery then contact eBay and open a dispute saying you want to cancel your order/purchase and you will be refunded

I did and got ghosted.

Prior to chat, I also emailed info @ argos.ie and got this

Thanks for contacting Argos, we’re unable to respond to customer e-mails at this time. We are part of Sainsbury’s and we are focusing our efforts on working to feed the nation and prioritising our vulnerable customers.

and that was after emailing order.enquiries @ argos.co.uk which is listed contact on argos ie site and getting back

Hi,
Thanks for dropping us an email, we don’t monitor this inbox so you won’t get a reply to your query via email.

Argos online for Irish customers is just a ****show