UPC

Charlie-Bravo · 22-12-2013 1:41pm

DD9090 wrote: »

Where are you getting this information from?

I just hope you're right.

I don't have any hard facts it's for a new fiber link - I passed the work by Sierra about twice a day while they were digging the road watching the route. The ductwork runs all the way up to just before where the Pizza van parks, the duct crosses the footpath and goes behind the fence to the railway line. With the existing duct from Shoreline to Charlesland, that's now a straight run to the railway line. I am putting two and two together, so yes, fingers crossed!

JanneG · 27-12-2013 10:42am

Anyone else w/o broadband this morning?

LEIN · 27-12-2013 10:46am

JanneG wrote: »

Anyone else w/o broadband this morning?

On and off. When on, it's unbelievably slow.

eleMental · 27-12-2013 11:33am

DD9090 wrote: »

On and off. When on, it's unbelievably slow.

Mines gone too, tried rebooting and now it's stuck with only some of the green lights on / flashing and won't fully reconnect

Alun · 27-12-2013 11:47am

Mine was out here in Bray, but came back 10-15 minutes ago.

JanneG · 27-12-2013 12:38pm

Cheers. Will check again when I get home.

yoshiktk · 27-12-2013 5:17pm

At least they did updade the "service check" site. Estimated repair time: none....
Great. It would be faster for me to drive to Arklow to hand pendrive with data then sending it over email

LEIN · 27-12-2013 7:21pm

Mine seems normal again.

MyPerfectCousin · 03-01-2014 10:10pm

dr ro wrote: »

Anyone having a problem with upc broadband? Mine's not working

Mine's being crappy tonight

gramo · 03-01-2014 10:29pm

MyPerfectCousin wrote: »

Mine's being crappy tonight

Same here.. Rebooted but it's gone slow now

cuddlycavies · 03-01-2014 10:46pm

MyPerfectCousin wrote: »

Mine's being crappy tonight

yep. was crashing a lot

smelly sock · 03-01-2014 10:56pm

http://www.speedtest.net/result/3206074662.png

Mine seems ok.....

Charlie-Bravo · 03-01-2014 11:00pm

Maybe the wind is affecting the microwave link off the roof of Seabourne View?

LEIN · 25-01-2014 12:37pm

Anyone else having issues this morning?

HappyDaze007 · 25-01-2014 12:51pm

Yeap, Keeps dropping and then being very slow...

Same as last week.. UPC used to be great but in recent times have gone poor..:(

LEIN · 25-01-2014 12:55pm

Mine's not working at all. I have the mobile tethered to the PC.

JandS · 25-01-2014 1:36pm

LEIN wrote: »

Mine's not working at all. I have the mobile tethered to the PC.

Mines not working either. Restarted the router but no joy.

LEIN · 25-01-2014 1:56pm

I'll give them call when I get home if there's no change.

ronang · 25-01-2014 2:44pm

Have re-started the router three times so far. Varying between speeds of nothing, 5/6meg and nearly 20meg.

And for this quality service, we'll be paying more -> http://www.irishtimes.com/business/sectors/technology/upc-increases-charges-for-second-time-in-12-months-1.1666815

LEIN · 25-01-2014 2:45pm

I've been on hold for 15 minutes now.

Orchard Rebel · 25-01-2014 2:49pm

Mine seems to be back up and running up here in Eden Gate. Was bad for an hour or so.

LEIN · 25-01-2014 2:53pm

I gave up after 24 minutes on hold.

Orchard Rebel wrote: »

Mine seems to be back up and running up here in Eden Gate. Was bad for an hour or so.

It seems fine here in Charlesland now too.

I feel that there are issues that need to be addressed by UPC as the service since Christmas has been very patchy at best.

Orchard Rebel · 25-01-2014 2:58pm

LEIN wrote: »

I feel that there are issues that need to be addressed by UPC as the service since Christmas has been very patchy at best.

Agreed. To be honest, I'm waiting to see if Sky piggy backs onto eircom's efibre rollout. If they do, I will jump ship.

LEIN · 25-01-2014 5:06pm

I have started a thread over on the UPC Forum.

Will folk that are having similar issues please post and back me up. The more that complain, the quicker UPC fix the problem.

Thanks

nightrave · 26-01-2014 6:34pm

smelly sock wrote: »

http://www.speedtest.net/result/3206074662.png

Mine seems ok.....

What the ...? Are you on fibre?

LEIN · 26-01-2014 6:51pm

nightrave wrote: »

What the ...? Are you on fibre?

That's not a Greystones result. 30 is the most we can get.

Charlie-Bravo · 01-02-2014 12:26am

very dodgy connection tonight...it is always happening when it's windy.

tp25 · 01-02-2014 12:56am

this is crazy. are they using sat antennas for upc?

lol

sent from my cellphone as upc is down

LEIN · 01-02-2014 8:04am

The fault was reported fixed over on the upc forum. We have to keep the pressure on them.

postmanpat69 · 01-02-2014 4:59pm

Having the same issue, just keeps dropping, then slow, always when its windy. Rang tech support just now...25mins on hold, 10 min on the support guy to be old there are no issues and everything is working fine lol....wait until it's less windy and try again.

Alun · 01-02-2014 5:30pm

tp25 wrote: »

this is crazy. are they using sat antennas for upc?

Isn't it a microwave link?

Charlie-Bravo · 01-02-2014 8:45pm

Information I've gleaned from UPC over the years is that it's MMDS from the roof of Seabourne View to either Windgates or Kindlestown Wood. There's a second antenna in Charlesland Wood which has always carried the TV since the estate was built. The two services are combined at a box in Charlesland Wood making up the BB and TV hybrid service distributed over coax to each home. Don't ask where the fibre element is - haven't a clue but we get 30Mb tops anyway.

Alun · 01-02-2014 9:34pm

If it's anything like the situation in Bray until a couple of years ago, UPC shared a cable duct that connected Bray to the rest of their network via Shankill with eircom. Now eircom didn't have a problem with that as long as UPC only offered TV services, but if they offered broadband and phone as well that was in direct competition so didn't allow it. This meant that UPC had to dig their own cable duct and lay new fibre to enable them to offer these services in Bray. I don't know for sure, but I suspect that this is the same thing going on here as there is possibly only one cable duct going over Windgates, and that belongs to eircom.

LEIN · 05-02-2014 7:10pm

Anyone else get a letter to say their subscription has increased?

Mine is going up by €4.02.

The reason is because their super fast 200MB BB, on-demand, HD and Horizon operation costs and as far as I know we can get none of these, unless it changed over night.

I rang them fuming, almost spitting fire and the answer was tough sh1t pal, you're on your own. (In all fairness to the rep, he held his cool at me going off the deep end)

I wouldn't mind the increase if we had any of the above but because we only get a small fraction of what cable customers get I am not paying.

It's the final nail in the coffin now. Sky and Eircom for TV and BB. My contract was up in September, they have just terminated it.

Sorry for the rant but I am absolutely fuming at the utter cheek of them.

Newcomers1 · 05-02-2014 8:53pm

LEIN wrote: »

Anyone else get a letter to say their subscription has increased?

Mine is going up by €4.02.

The reason is because their super fast 200MB BB, on-demand, HD and Horizon operation costs and as far as I know we can get none of these, unless it changed over night.

I rang them fuming, almost spitting fire and the answer was tough sh1t pal, you're on your own. (In all fairness to the rep, he held his cool at me going off the deep end)

I wouldn't mind the increase if we had any of the above but because we only get a small fraction of what cable customers get I am not paying.

It's the final nail in the coffin now. Sky and Eircom for TV and BB. My contract was up in September, they have just terminated it.

Sorry for the rant but I am absolutely fuming at the otter cheek of them

Looks like you need to just keep your cool! I rung them up a week or two ago, said I wasn't happy as those new services weren't available to me, and they gave me a decent %'age discount that means when the price goes up (8.50 in my case) I'll actually be paying less than I am now. Plus for next two months I'm paying the lower current rate, minus the discount!

This is my third or fourth increase in a row I've managed to wipe out. I'm playing less now that I was before the first increase went through.

okay I've to keep signing up to new contracts of 12 months, but that's grand, I ain't going nowhere.

NC

LEIN · 05-02-2014 9:13pm

Newcomers1 wrote: »

Looks like you need to just keep your cool! I rung them up a week or two ago, said I wasn't happy as those new services weren't available to me, and they gave me a decent %'age discount that means when the price goes up (8.50 in my case) I'll actually be paying less than I am now. Plus for next two months I'm paying the lower current rate, minus the discount!

This is my third or fourth increase in a row I've managed to wipe out. I'm playing less now that I was before the first increase went through. okay I've to keep signing up to new contracts of 12 months, but that's grand, I ain't going nowhere.

NC

Yes, Iv'e been down that road with them as I told them before that I am not paying for stuff that's not available in my area so my loyalty discount was already at the maximum stage so I can like the price increase or PFO.

So in light of them trying to shaft me, I'm in the process of looking at other options.

Eponymous · 11-02-2014 4:28pm

Got put through to the customer loyalty team earlier. Got my package upgraded and will be paying €10 less than I am now, even with the price increase.

While I had them on, I asked about Horizon. She said there is nothing on the system for planned upgrades to the service and also that it would only give a date if it was within a year. Killer to think how little we're getting for the same money, but what I'm paying as of today is a little less than the comparible Sky package. I'm not bothered about HD, which is probably the only thing that is keeping UPC in the house now.

Peehadc · 12-02-2014 8:30am

I got the horizon marketing flyer thru the post last week (having asked previously to be removed off mailing list). Already knowing that it's not available in CL, I rang up querying why should we pay extra to avail of services we can't get to which the UPC rep try to hawk cabled BB on me. Explaining I was happy with a std connection & had a monitored alarm which wouldn't be monitored anymore if I switched (without complex work around) the mood darkened. Tough luck in the long term. No plans in the pipe line. Now assuming 90% UPC penetration in CL (with 10% 'illegal in the mgmt company eyes' Sky dishes) with ~€50/month subs, doing the sums is close to €60k a month coming out of CL to UPC. For me the lack of choice/competetion is the hardest thing to stomach before feeling like we're being taken for a ride. An MMDS system in 2014 is a farce. Rumours of alleged legal roadblocks thrown up by UPC to block Sky's intoduction into CL don't help this company either (source: mgmt company). Short of erecting a dish were stuck with sub standard TV in the very, very long term.

MyPerfectCousin · 12-02-2014 11:55am

Peehadc wrote: »

Short of erecting a dish were stuck with sub standard TV in the very, very long term.

Perhaps eircom's TV service will provide a better alternative? I'll be looking into it once the efibre is wired up in my part of the estate.

Aronaay · 12-02-2014 12:31pm

No one has the right to stop you erecting a dish as the entire country is covered by blanket planning. Only listed buildings in certain areas are not allowed

loyatemu · 12-02-2014 12:35pm

Aronaay wrote: »

No one has the right to stop you erecting a dish as the entire country is covered by blanket planning. Only listed buildings in certain areas are not allowed

you need planning to put a dish on the front of a house - its not very well enforced but there is no "blanket planning" (whatever that is).

Aronaay · 12-02-2014 12:47pm

Blanket planning is a lay term used for planning that covers everywhere. It was first used in Ireland to allow the erection of tv antenna on houses a few years after rte was launched. When sky brought there digital service to Ireland they applied for the same which was granted with a few exceptions to protect picturesque areas and certain listed buildings. But in a modern estate like Charlesland you can put you're dish anywhere on your property unless you get a large number of complaints

loyatemu · 12-02-2014 12:58pm

Aronaay wrote: »

Blanket planning is a lay term used for planning that covers everywhere. It was first used in Ireland to allow the erection of tv antenna on houses a few years after rte was launched. When sky brought there digital service to Ireland they applied for the same which was granted with a few exceptions to protect picturesque areas and certain listed buildings. But in a modern estate like Charlesland you can put you're dish anywhere on your property unless you get a large number of complaints

"A satellite dish (up to 1 metre in diameter, and no higher than the top of the roof) at the back or side of the house (a dish on the front needs planning permission). Only one dish may be erected on a house."

source

dr ro · 12-02-2014 5:42pm

Is the broadband down again.

LEIN · 12-02-2014 5:47pm

dr ro wrote: »

Is the broadband down again.

Yep

yoshiktk · 12-02-2014 7:03pm

Up and down, up and down....

ChickenBalls · 12-02-2014 9:44pm

UPC Service Update

Screen%20Shot%202014-02-12%20at%208.40.04%20PM.png

LEIN · 12-02-2014 9:47pm

Mobile Internet is so painful.....

Annasopra · 12-02-2014 9:52pm

Yeah I noticed that it's been up and down all day

yoshiktk · 12-02-2014 10:05pm

Wouldn't bother me much but my connection on phone with 3 isn't much better....

UPC

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