UPC

wardie214 · 11-09-2013 10:36pm #1

Just got a letter from UPC stating that they are going to be charging more for my broadband and the privilege of not getting any of their services that the rest of the UPC network enjoy.

That's really nice of them.

Charlie-Bravo · 11-09-2013 11:13pm

Are you availing of the loyalty discounts?

Annasopra · 11-09-2013 11:30pm

astrofluff wrote: »

Are you availing of the loyalty discounts?

What discounts?

Charlie-Bravo · 11-09-2013 11:44pm

12 months basic telephony discount - €6.30 (This for not getting all the channels which Dublin can get i.e. Charlesland has MMDS)
Loyalty Offer Discount off DTV for 12 months - €5 (This one for a multi-room box which is normally €6)
Loyalty Offer Discount off Fruit n'Fibre Power Broadband - €5 (this just because they love me)

So over €16! Obviously a new contract when agreeing tieing you into 12 months. That's a saving of €195.60.

Depending on what package you want will dictate the level of discounts avalable. Just phone and say you're not happy and that you want to speak to the loyalty team.

wardie214 · 12-09-2013 8:30am

Thanks astrofluff, I didn't know anything about this.

astrofluff wrote: »

12 months basic telephony discount - €6.30 (This for not getting all the channels which Dublin can get i.e. Charlesland has MMDS)
Loyalty Offer Discount off DTV for 12 months - €5 (This one for a multi-room box which is normally €6)
Loyalty Offer Discount off Fruit n'Fibre Power Broadband - €5 (this just because they love me)

So over €16! Obviously a new contract when agreeing tieing you into 12 months. That's a saving of €195.60.

Depending on what package you want will dictate the level of discounts avalable. Just phone and say you're not happy and that you want to speak to the loyalty team.

matt-dublin · 12-09-2013 1:03pm

im still only paying €62 for 1 dvr set top, 2 standard set tops, digital select extra, 30Mb Broadband and a phone

they love me more!!

Charlie-Bravo · 12-09-2013 4:31pm

How do they love you more - I didn't say how much it was costing me

cuddlycavies · 13-09-2013 8:53am

Must say. i used to hate them. But they have dramatically improved and the broaband is excellent

gramo · 13-09-2013 10:57am

Has anyone got any idea when we are getting upgraded? Horizon is available in bray and it looks great. I would love to get everything through upc but I couldn't leave sky while upc is so crap down here. I also don't want eircom to roll out there fast fiber before upc do.

stevestevenson · 13-09-2013 11:18am

wardie214 wrote: »

Just got a letter from UPC stating that they are going to be charging more for my broadband and the privilege of not getting any of their services that the rest of the UPC network enjoy.

That's really nice of them.

This also happened me 6mths ago (my tv is with SKY) I only get/want broadband from UPC.

I called them, threatened to move to SKY Broadband & they gave me a discount on the condition I signed up for another year. Happy to give them a year as hopefully SKY will be fully up(graded) & running by then & I can banish UPC from my life forever.

JanneG · 13-09-2013 11:41am

gramo wrote: »

Has anyone got any idea when we are getting upgraded? Horizon is available in bray and it looks great. I would love to get everything through upc but I couldn't leave sky while upc is so crap down here. I also don't want eircom to roll out there fast fiber before upc do.

Don't think it will ever happen unless UPC put in a bit of cash and take us off the MMDS system currently in place...

matt-dublin · 13-09-2013 12:30pm

until they run a full cable service over bray head I don' think we will be. could be years at this rate.

Charlie-Bravo · 13-09-2013 5:52pm

I don't think UPC are interested in putting the cable in from Bray unless they have more customers than just Charlesland. This means (re-)cabling all the houses in Greystones. So here's another question, from being out and about in Greystones I see Tv cables traversing from house to house. So say for the likes of Rathdown Park, Redford Park, Hillside and Heathervue, is there an analogue service still running and who provides the service?

pixbyjohn · 13-09-2013 6:46pm

Any houses with cables are UPC

Alan_P · 14-09-2013 8:08am

astrofluff wrote: »

I don't think UPC are interested in putting the cable in from Bray unless they have more customers than just Charlesland. This means (re-)cabling all the houses in Greystones. So here's another question, from being out and about in Greystones I see Tv cables traversing from house to house. So say for the likes of Rathdown Park, Redford Park, Hillside and Heathervue, is there an analogue service still running and who provides the service?

Yes there's an analogue service, and it's provided by UPC. It's also unreliable garbage, as a matter of interest. It's so old I wouldn't be surprised if UPC's only source of replacement parts is Ebay.

In response to a post earlier about UPC upgrade plans, we had a UPC service call about 2 weeks ago. My wife asked the guy about upgrades, and he said he'd seen the upgrade plans for the next 2 years and nothing whatsoever was planned for anywhere around Greystones.

gramo · 16-09-2013 2:44pm

Alan_P wrote: »

Yes there's an analogue service, and it's provided by UPC. It's also unreliable garbage, as a matter of interest. It's so old I wouldn't be surprised if UPC's only source of replacement parts is Ebay.

In response to a post earlier about UPC upgrade plans, we had a UPC service call about 2 weeks ago. My wife asked the guy about upgrades, and he said he'd seen the upgrade plans for the next 2 years and nothing whatsoever was planned for anywhere around Greystones.

Looks like I'll be switching over to eircom for better speeds..
I see eircom are offering tv aswell. Anyone know anything about this?

matt-dublin · 16-09-2013 2:54pm

they're slower?

24Mb from eircom vs 30Mb from UPC?

gramo · 16-09-2013 3:03pm

They offer up to 24m now.. I know none of the houses in charlesland can get that speed through the existing lines. Once they have finished the fiber rollout it will be up to 70m..

Am I wrong?

matt-dublin · 16-09-2013 3:12pm

I wouldn't think so, FTTC is just about complete in the area and if they're only delivering 24 Mb now I would say that's all that will be available.

I would expect the 70mb service to be only available to densely populated city locations within a certain proximity to the exchange.

MyPerfectCousin · 16-09-2013 3:15pm

matt-dublin wrote: »

I wouldn't think so, FTTC is just about complete in the area and if they're only delivering 24 Mb now I would say that's all that will be available.

I would expect the 70mb service to be only available to densely populated city locations within a certain proximity to the exchange.

THe whole point of fibre to the curb is that it removes the distance limitations of ADSL. The high speed should be available wherever they have the service.

matt-dublin · 16-09-2013 3:24pm

yes, that it is the whole point of FTTC, but the full service will likely only be available in certain areas where its financially beneficial to eircom to roll it out. Otherwise they will run the 24 Mb service out.

So unless eircom are getting a couple of hundred requests from the charleslandians for the 100mb service it likely won't be rolled out there.

Charlie-Bravo · 16-09-2013 10:05pm

My understanding from reading other forums is that its 50Mb (possible 20Mb put aside for TV). Any drop off in speed will be the quality of the copper from the cab to the router. One good thing about being in a relatively new estate is that the copper shouldn't be too old!

loyatemu · 16-09-2013 11:34pm

pixbyjohn wrote: »

Any houses with cables are UPC

I'm amazed anyone is still using the UPC system (formerly Chorus, before that Martini) in Greystones - it was antiquated garbage 15 years ago.

We have the cables on the front of our house but I think virtually everyone on the road has satellite.

Charlie-Bravo · 14-10-2013 10:23am

Last Friday I saw a white van a couple of times on the SAR between Charlesland and the swimming pool roundabout. While out yesterday I spotted a manhole cover with 'UPC' spray-painted with an arrow pointing towards Greystones (this is on the cycle track just after the factory roundabout heading back to Charlesland). Finger's cross it's for a full TV service with HD/Horizon?!!

Eponymous · 14-10-2013 10:55am

If so, they'll hopefully have all the kinks in the Horizon system sorted before the roll-out here.

gramo · 14-10-2013 11:04am

If the pricing is right and the full 150M broadband is available to charlesland I would consider leaving sky.. have we a timeframe??

loyatemu · 14-10-2013 11:28am

gramo wrote: »

If the pricing is right and the full 150M broadband is available to charlesland I would consider leaving sky.. have we a timeframe??

is there even confirmation that they are going to bring the full service to Charlesland? I would've thought it is only possible if they upgrade the Greystones system at the same time, something they've given no indication of doing.

Charlie-Bravo · 14-10-2013 11:37am

Seeing a white van and then seeing UPC spray painted are most likely two unconnected incidents. Maybe the factory got UPC in months ago?! But I live in hope!

JanneG · 14-10-2013 5:22pm

astrofluff wrote: »

Last Friday I saw a white van a couple of times on the SAR between Charlesland and the swimming pool roundabout. While out yesterday I spotted a manhole cover with 'UPC' spray-painted with an arrow pointing towards Greystones (this is on the cycle track just after the factory roundabout heading back to Charlesland). Finger's cross it's for a full TV service with HD/Horizon?!!

I'd say with the arrow pointing towards Greystones, UPC are probably more likely to be connecting Greystones village up to our broadband connection which would save them having to bring it down from Windgates...

MyPerfectCousin · 14-10-2013 10:31pm

astrofluff wrote: »

Seeing a white van and then seeing UPC spray painted are most likely two unconnected incidents. Maybe the factory got UPC in months ago?! But I live in hope!

Just walked that stretch and saw several manhole covers, maybe 7 in total, with either UPC on them (or, just a symbol, that was also spray painted on the ones with UPC). These went from the first unused roundabout on the SRC all the way to the roundabout at the entrance to Charlesland. At the roundabout, there were also manholes with an "F" sprayed on them ("Fibre"?), on both sides of the road and into the entrance of the estate.

Charlie-Bravo · 14-10-2013 11:18pm

I think the F is Foul sewer - the quality of that line is sh.....

pixbyjohn · 15-10-2013 7:15pm

astrofluff wrote: »

I think the F is Foul sewer - the quality of that line is sh.....

Hahaha, I can't stop laughing now Astro

LEIN · 15-10-2013 7:39pm

astrofluff wrote: »

Seeing a white van and then seeing UPC spray painted are most likely two unconnected incidents. Maybe the factory got UPC in months ago?! But I live in hope!

I had a very long chat last month with UPC about the stone age systems in Greystones.

The guy said that there are no plans to upgrade Greystones or Charlesland. He said in many cases like this, it's usually down to planning issues as UPC would love to have the whole area cabled to offer Horizon and HD so they can make money and TBH he has a point.

Like you Astro, I live in hope. I'll be moving to Sky next September unless they can offer us a better service.

Charlie-Bravo · 13-11-2013 9:19pm

So now I see there's Sierra digging up the ground on Mill Road near the end of St. Vincent's Road. On one of the signs it says this is 'on behalf of UPC'?! Anyone know anything?

smelly sock · 13-11-2013 9:25pm

UPC are currently upgrading my estate. I was told a month ago that there were no plans to upgrade at all. Don't lose all hope. It seems that a lot of UPC's reps don't know what is going on.

LEIN · 13-11-2013 10:13pm

I've been hounding them here and twitter and I keep getting the "no plans" answer.

JanneG · 14-11-2013 9:49am

DD9090 wrote: »

I've been hounding them here and twitter and I keep getting the "no plans" answer.

Called UPC about 3 weeks ago to ask them and was told no plans. Ended up with a €7 discount due to unavailability of the current base package.

Charlie-Bravo · 14-11-2013 10:59am

Yes a €7 discount but agreeing to a 12 month contract at the same time I suppose. Will eircom TV be better than UPC by the time it's up?!

Eponymous · 14-11-2013 11:44am

astrofluff wrote: »

So now I see there's Sierra digging up the ground on Mill Road near the end of St. Vincent's Road. On one of the signs it says this is 'on behalf of UPC'?! Anyone know anything?

They could be putting the cable underground there. The UPC cable is currently going over gardens etc, so they may just be removing those?

eigrod · 14-11-2013 12:26pm

astrofluff wrote: »

Yes a €7 discount but agreeing to a 12 month contract at the same time I suppose. Will eircom TV be better than UPC by the time it's up?!

If anyone has Eircom TV, could they give some feedback here on how they are getting on with it ? (might be a bit early for this yet)

loyatemu · 14-11-2013 1:04pm

Eponymous wrote: »

They could be putting the cable underground there. The UPC cable is currently going over gardens etc, so they may just be removing those?

if they're doing any sort of work on the Greystones cable its news. I'd imagine the only other work they've done in the last 20 years is fixing faults.

JanneG · 14-11-2013 1:24pm

astrofluff wrote: »

Yes a €7 discount but agreeing to a 12 month contract at the same time I suppose. Will eircom TV be better than UPC by the time it's up?!

Indeed, but even before price drop it was still a better deal for the pack I require than what Eircom will provide. Gave up on UPC tv years ago.

Charlie-Bravo · 16-11-2013 12:18pm

Eponymous wrote: »

They could be putting the cable underground there. The UPC cable is currently going over gardens etc, so they may just be removing those?

The routing of the ductwork is on the IDA side of Mill Road. They have dug up the ground as far as the Council compound (beside Script) with an access chamber cover labelled 'UPC' part the way along.

Further towards the south beach car park there are arrows on the footpath indicating the direction of the next line of trench to be dug. I'm not sure if the trench will be immediately in front of the 'Fáilte' planter or go around the back of the planter and then pass through between the two 'Slán' and 'Fáilte' planters. It will then cross the Woodlands access to the footpath at the beach carpark. It's been awfully quiet on the VDSL cabs installation front. Thankfully something else to keep me amused. :pac:

loyatemu · 16-11-2013 4:32pm

this is like birdwatching for IT nerds - I assume you have some sort of hide so the UPC workers don't get spooked and fly off?
:pac:

pixbyjohn · 16-11-2013 7:08pm

loyatemu wrote: »

this is like birdwatching for IT nerds - I assume you have some sort of hide so the UPC workers don't get spooked and fly off?
:pac:

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dr ro · 18-12-2013 4:44pm

Anyone having a problem with upc broadband? Mine's not working

LEIN · 18-12-2013 9:28pm

dr ro wrote: »

Anyone having a problem with upc broadband? Mine's not working

Mine is fine atm. I wasn't home at the time you posted though.

dr ro · 18-12-2013 10:10pm

Thanks, but I did the old plug it out and back in again trick and am sorted now.

Charlie-Bravo · 21-12-2013 1:51pm

The ductwork from Charlesland to the railway line is now all completed. Next stage will be to run a fibre cable (most likely along the train line from Bray) all the way to Charlesland. Fingers crossed there'll be full suite of UPC services available in the coming months.

LEIN · 21-12-2013 2:03pm

astrofluff wrote: »

The ductwork from Charlesland to the railway line is now all completed. Next stage will be to run a fibre cable (most likely along the train line from Bray) all the way to Charlesland. Fingers crossed there'll be full suite of UPC services available in the coming months.

Where are you getting this information from?

I just hope you're right.

loyatemu · 21-12-2013 6:48pm

astrofluff wrote: »

The ductwork from Charlesland to the railway line is now all completed. Next stage will be to run a fibre cable (most likely along the train line from Bray) all the way to Charlesland. Fingers crossed there'll be full suite of UPC services available in the coming months.

is that definitely what the roadworks were for?

there is already fibre along the railway line owned by BT, UPC may be planning to lease a pair from them.

it would be great if they used this opportunity to upgrade the system in the rest of Greystones too.

UPC

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