Amazon discriminating Irish customers?

Chacha97 · 20-11-2020 12:33am

L1011 wrote: »

Amazon already *do* bring out their own products, hence AmazonBasics and hence the EC investigation in to that practice.

Oh yeah I'm well aware of that and all the clothing brands under different names they have etc

Just surprises me how money is going into those companies just to supply amazon and Amazon could turnaround at any moment and start selling themselves

SMC92Ian · 20-11-2020 1:20pm

whiterebel wrote: »

Again, I was pointing out your example wasn't like for like. Customs are at fault for not catching it at that value.
Its a bit difficult to shop in b&m when we're in lockdown. When I was allowed out I spent a fortune in a local shop for kitchen equipment. I probably could have done slightly better with DID or Power City, but kept it local.

Customs is irrelevant, it'd still be €80-100 cheaper if I was stung and 3-4 months earlier.

whiterebel · 20-11-2020 3:54pm

SMC92Ian wrote: »

Customs is irrelevant, it'd still be €80-100 cheaper if I was stung and 3-4 months earlier.

Customs is relevant to anyone importing from outside the EU. I'll leave it at that because this is going around and round in circles.

JimmyVik · 20-11-2020 3:58pm

I see addresspal and parcel wizard are not taking orders to the uk virtual addresses after next month.
Parcel motel will probably follow.

VG31 · 20-11-2020 4:07pm

JimmyVik wrote: »

I see addresspal and parcel wizard are not taking orders to the uk virtual addresses after next month.
Parcel motel will probably follow.

AddressPal will continue to operate but only for the home delivery service, they're getting rid of the post office collection .

hots · 20-11-2020 4:26pm

JimmyVik wrote: »

I see addresspal and parcel wizard are not taking orders to the uk virtual addresses after next month.
Parcel motel will probably follow.

Wow is that because they can't handle the capacity?

whiterebel · 20-11-2020 4:39pm

hots wrote: »

Wow is that because they can't handle the capacity?

They don't want to get stuck with customs clearance issues I would think.

kathleen37 · 20-11-2020 4:40pm

JimmyVik wrote: »

I see addresspal and parcel wizard are not taking orders to the uk virtual addresses after next month.
Parcel motel will probably follow.

Have you a link? I can't see anything on Parcel Wizard website?

Thanks

Jim_Hodge · 20-11-2020 4:57pm

JimmyVik wrote: »

I see addresspal and parcel wizard are not taking orders to the uk virtual addresses after next month.
Parcel motel will probably follow.

Not quite what addressPal are saying

From January 1st 2021 deliveries from the UK are changing due to customs.
When shopping online use your Home Delivery AddressPal virtual address (see below for address examples).

From this date, your Post Office/Collection Point AddressPal virtual address can no longer be used when importing items.

However, once the parcel has been processed we will let you know by email or text and you will then have the option to redirect your parcel to any of the following:

A Post Office/Collection Point
A Parcel Locker
A neighbour
A safe place
Or select an alternative date for delivery

This will apply for UK and USA AddressPal items.

Payment details:

From January 1st 2021 payment for all AddressPal items must be taken from a Credit/Debit card that is saved on your AddressPal account. Without a valid card your parcel cannot be delivered. You will only be charged once we process your AddressPal deliveries.

Note: All UK items will be subject to Revenue customs rules from January 1st 2021.
If there are customs fees related to your item, you will be contacted with more information.

SMC92Ian · 20-11-2020 6:31pm

I was in AnPost today and WOW, the place is jammed, nearly to the roof.

Scoondal · 20-11-2020 7:46pm

An Post are doing a great job in fairness. Someone should tell the government.

thomas 123 · 20-11-2020 7:48pm

Scoondal wrote: »

An Post are doing a great job in fairness. Someone should tell the government.

They are robbers, try post something, it’s probably cheaper to send it on a bus.

They also don’t entertain business rates for small
Irish business.

RasTa · 22-11-2020 2:15pm

Ordered something for back home on Friday and got delivered today.

Ordered something today and they said it will be here by 10pm(UK).

donspeekinglesh · 22-11-2020 8:21pm

Mr.S wrote: »

The new Amazon Logistics service is great. Ordered something early Saturday morning and it arrived Sunday evening. That's impressive.

It is. Ordered two things on Friday, one arrived yesterday and the other today. Whatever algorithm they use for planning the delivery route could do with improving though - had three deliveries due today and the driver had to make two visits.

JimmyCorkhill · 22-11-2020 8:33pm

JimmyVik wrote: »

I see addresspal and parcel wizard are not taking orders to the uk virtual addresses after next month.
Parcel motel will probably follow.

I have never used addresspal/parcel wizard but have used ParcelMotel for items I can only get delivered to the UK, but I presume addresspal is something similar?

When u say they are not taking orders, are u saying u can no longer order items to the UK address? So in effect, if an item can only be delivered to the UK u wont b able to use addresspal/parcel wizard for this?

I presume this is an impact of Brexit, I havent really thought about the impact of Brexit when ordering items like the above.

Is there going to be a customs cost if getting an item delivered from the UK?

Fann Linn · 22-11-2020 8:37pm

JimmyCorkhill wrote: »

I have never used addresspal/parcel wizard but have used ParcelMotel for items I can only get delivered to the UK, but I presume addresspal is something similar?

When u say they are not taking orders, are u saying u can no longer order items to the UK address? So in effect, if an item can only be delivered to the UK u wont b able to use addresspal/parcel wizard for this?

I presume this is an impact of Brexit, I havent really thought about the impact of Brexit when ordering items like the above.

Is there going to be a customs cost if getting an item delivered from the UK?

I got an email from An Post/Addresspal stating that with Brexit deliveries from Jan 1 could be liable to vat and customs.

Discodog · 22-11-2020 9:09pm

donspeekinglesh wrote: »

It is. Ordered two things on Friday, one arrived yesterday and the other today. Whatever algorithm they use for planning the delivery route could do with improving though - had three deliveries due today and the driver had to make two visits.

My orders are taking a week to be dispatched.

whiterebel · 22-11-2020 9:51pm

[PHP] [/PHP]

JimmyCorkhill wrote: »

I have never used addresspal/parcel wizard but have used ParcelMotel for items I can only get delivered to the UK, but I presume addresspal is something similar?

When u say they are not taking orders, are u saying u can no longer order items to the UK address? So in effect, if an item can only be delivered to the UK u wont b able to use addresspal/parcel wizard for this?

I presume this is an impact of Brexit, I havent really thought about the impact of Brexit when ordering items like the above.

Is there going to be a customs cost if getting an item delivered from the UK?

AddressPal isn’t stopping but they are changing their delivery procedure. They fly parcels to Ireland, so have a lot of prohibited items such as batteries and powerbanks. Parcel Wizard are stopping on 11th December. Parcel Motel, at the moment, are continuing.

Car99 · 23-11-2020 12:15am

whiterebel wrote: »

[PHP] [/PHP]

AddressPal isn’t stopping but they are changing their delivery procedure. They fly parcels to Ireland, so have a lot of prohibited items such as batteries and powerbanks. Parcel Wizard are stopping on 11th December. Parcel Motel, at the moment, are continuing.

I've gotten batteries with ADDRESSPAL a few times. Are you sure they fly their parcels? I wouldnt have thought that its cost competiive to fly parcels in when you can you road and sea freight Hatfield to Dublin in less than 12hrs door to door day or night.

JimmyVik · 23-11-2020 9:02am

Ive been singing Amazons praises but I lost it with their support yesterday.
3 deliveries ended up in 2 different neighbours houses since Friday. One at my house, which was fine.
The neighbours found them in their driveways and left them in yesterday. All the items were soaked from being left out in the rain and ruined.
I contacted Amazon to tell them that this has happenbed a few times recently and one even left on my doorstep in the rain and ruined too, but all they said was, very sorry, return them and we will giove you a refund.
I told them that wasnt my concern . My concern was that their couriers are leaving items in the rain and at the wrong houses and not even ringing door bells. The problem is the delivery system. Plus they are marking them as "handed to customer" which they clearly are not.
Anyway after 2 hours on chat and about 4 different people I was getting nowhere. They didnt understand the problem.
So I said just tell me how I cancel prime and get a refund for unused months of it. I thought that would spark them.
They said ok, its cancelled.
So then i thought, ok fine, i didnt relly want to cancel it but i spend far too much on amazon. Maybe its a good thing.

This morning I got a message from them telling me they had gioven me a free year of prime membership. So thats good.
But they still dont understand that they need to talk to their couriers and get them to deliver properly and stop saying they handed it when they didnt.

whiterebel · 23-11-2020 9:50am

Car99 wrote: »

I've gotten batteries with ADDRESSPAL a few times. Are you sure they fly their parcels? I wouldnt have thought that its cost competiive to fly parcels in when you can you road and sea freight Hatfield to Dublin in less than 12hrs door to door day or night.

Yes, they do, hence batteries being prohibited as they are hazardous. It would make a lot more sense to offer a proper parcel service via road freight, but that's hardly going to happen now with Brexit probably driving down the use of the service.

sweetie · 23-11-2020 4:35pm

JimmyVik wrote: »

Ive been singing Amazons praises but I lost it with their support yesterday.
3 deliveries ended up in 2 different neighbours houses since Friday. One at my house, which was fine.
The neighbours found them in their driveways and left them in yesterday. All the items were soaked from being left out in the rain and ruined.
I contacted Amazon to tell them that this has happenbed a few times recently and one even left on my doorstep in the rain and ruined too, but all they said was, very sorry, return them and we will giove you a refund.
I told them that wasnt my concern . My concern was that their couriers are leaving items in the rain and at the wrong houses and not even ringing door bells. The problem is the delivery system. Plus they are marking them as "handed to customer" which they clearly are not.
Anyway after 2 hours on chat and about 4 different people I was getting nowhere. They didnt understand the problem.
So I said just tell me how I cancel prime and get a refund for unused months of it. I thought that would spark them.
They said ok, its cancelled.
So then i thought, ok fine, i didnt relly want to cancel it but i spend far too much on amazon. Maybe its a good thing.

This morning I got a message from them telling me they had gioven me a free year of prime membership. So thats good.
But they still dont understand that they need to talk to their couriers and get them to deliver properly and stop saying they handed it when they didnt.

An amazon courier left something on the doorstep the other day when my missus was on school run and it got swiped. Refunded no problem but if it keeps happening they'll soon change their tune. Every thing amazon do wrong I get onto them, but same mistakes keep happening. System is too big I guess.

kathleen37 · 23-11-2020 5:22pm

So I've just been on to Parcel Wizard and they are stopping their UK Virtual Addresses on 11 December.

I asked if I could forward to a NI pickup point, instead of my Eire address and they said no as the service was stopping completely.

Does anyone know of anyone else that does virtual NI addresses where I could pick up in NI?

Thanks

whiterebel · 23-11-2020 6:02pm

Parcel Motel hasn't said that they are stopping......yet.

JimmyVik · 24-11-2020 10:40am

sweetie wrote: »

An amazon courier left something on the doorstep the other day when my missus was on school run and it got swiped. Refunded no problem but if it keeps happening they'll soon change their tune. Every thing amazon do wrong I get onto them, but same mistakes keep happening. System is too big I guess.

Yeah they need to be told alright. But they dont make it easy.
Its actually now my second free year of amazon prime after their c0ck ups.
Once you cancel prime, they come back to you later and ask you to come back for free. If you dont cancel they offer you £5 as an apology sometimes.
I find actually cancelling prime gets their attention when they are playing silly buggers.

ohnonotgmail · 24-11-2020 2:53pm

I placed an order at 10 this morning. it shipped at 1PM.

VanHalen · 24-11-2020 2:57pm

I placed an order on Saturday and it said it would be delivered Sunday. I didn't believe it but sure enough it go delivered the next day and a Sunday too!

SMC92Ian · 24-11-2020 9:08pm

How are people just having parcels left in random spots? Every single package I've ever gotten has been handed to me, AnPost, DHL etc will not leave anything unless it's handed to me. Never.

ohnonotgmail · 24-11-2020 9:14pm

SMC92Ian wrote: »

How are people just having parcels left in random spots? Every single package I've ever gotten has been handed to me, AnPost, DHL etc will not leave anything unless it's handed to me. Never.

Yeah amazon delivery just seem to ring the bell and leave the parcel there. no waiting around.

JimmyVik · 25-11-2020 9:16am

SMC92Ian wrote: »

How are people just having parcels left in random spots? Every single package I've ever gotten has been handed to me, AnPost, DHL etc will not leave anything unless it's handed to me. Never.

An post are great. Whoever Amazon are using now are hit and miss.
Great when they hand it to you and ask what your name is. Not so great when they leave it at someone elses house and then ask you to check with all your neighbours where it is, instead of just contacting theoir driver and asking him did he really hand it to someone and if he did, what house.

Samuel T. Cogley · 25-11-2020 11:32am

VanHalen wrote: »

I placed an order on Saturday and it said it would be delivered Sunday. I didn't believe it but sure enough it go delivered the next day and a Sunday too!

I feel bad... my last two Sunday deliveries have been a packet of screws and a packet of masking tape. I know the lad is out anyway but still...

That said apart from Amazon staff nicking something on me - they gave me an immediate refund in fairness - the service has been very good lately and I've had a lot of deliveries.

Gru · 25-11-2020 11:53am

Had another Ireland Amazon issue,

trying to order a deck of Uno cards, from Amazon sold by Amazon, with the prime logo,
i can order Uno Junior (in the same link different tab box) to my Irish address but not the Uno ones i want?!?
when i asked on customer care i was told they are out of stock in Irish fulfilment centres, and would cost too much to ship to me from the ones with them in stock

they will however ship to my address pal address but then i'm caught for delivery charges...

SMC92Ian · 25-11-2020 4:11pm

Gru wrote: »

Had another Ireland Amazon issue,

trying to order a deck of Uno cards, from Amazon sold by Amazon, with the prime logo,
i can order Uno Junior (in the same link different tab box) to my Irish address but not the Uno ones i want?!?
when i asked on customer care i was told they are out of stock in Irish fulfilment centres, and would cost too much to ship to me from the ones with them in stock

they will however ship to my address pal address but then i'm caught for delivery charges...

A lot of people make a big deal out of everything with Amazon on here, just order them if you need them so much. There is a pandemic and people here are moaning about delays and items out of stock. Get a grip.

Jim_Hodge · 25-11-2020 4:56pm

Any way of knowing if a particular item is fulfilled from Ireland or elsewhere?

MissShihTzu · 25-11-2020 5:43pm

Jim_Hodge wrote: »

Any way of knowing if a particular item is fulfilled from Ireland or elsewhere?

There are no fulfillment centres in Ireland yet. Most orders are fulfilled from the UK. Does it matter so much?

Gru · 25-11-2020 6:11pm

SMC92Ian wrote: »

A lot of people make a big deal out of everything with Amazon on here, just order them if you need them so much. There is a pandemic and people here are moaning about delays and items out of stock. Get a grip.

this whole thread is about Amazon issues with deliveries to Ireland that do not affect uk customers, i had an issue with an Amazon delivery to Ireland?!?

and it isn't out of stock, it will ship to an Address Pal or uk based address but not a ROI address for no apparent logical reason other than the ridiculous one i was given.

Samuel T. Cogley · 25-11-2020 6:13pm

Thought they'd opened a place in Rathcoole recently.

The recent increase in functionality like knowing when the delivery is near is brilliant IMHO.

MissShihTzu · 25-11-2020 7:20pm

Samuel T. Cogley wrote: »

Thought they'd opened a place in Rathcoole recently.

The recent increase in functionality like knowing when the delivery is near is brilliant IMHO.

It's under construction. It's not built nor functional yet.

Hurrache · 25-11-2020 8:18pm

MissShihTzu wrote: »

It's under construction. It's not built nor functional yet.

They're fulfilling and distributing orders from it already.

ohnonotgmail · 25-11-2020 8:30pm

Hurrache wrote: »

They're fulfilling and distributing orders from it already.

distributing orders from there certainly but I'm not sure they are fulfilling from there i.e. they actually hold stock there.

Hurrache · 25-11-2020 8:34pm

I think they are now as you can get next day delivery of Amazon products, a pretty recent update. And a poster mentioned they were told something about not keeping a certain item in stock as the demand is not big enough, can't remember the details.

MissShihTzu · 25-11-2020 10:12pm

ohnonotgmail wrote: »

distributing orders from there certainly but I'm not sure they are fulfilling from there i.e. they actually hold stock there.

They are not at the moment.

Jim_Hodge · 25-11-2020 10:27pm

MissShihTzu wrote: »

There are no fulfillment centres in Ireland yet. Most orders are fulfilled from the UK. Does it matter so much?

Then a. Where are orders delivered next day by Amazon drivers coming from and b. why was a poster told an item was not available from their Irish centre????

It would matter if I thought I'd get an item quickly from their Irish centre as opposed to a delay from the UK.

Hurrache · 25-11-2020 10:29pm

MissShihTzu wrote: »

They are not at the moment.

But it's already been said they are.

Caranica · 26-11-2020 12:47am

My tracking for order received today and delivered by Amazon

Monday
Ordered
Shipped

Tuesday
3.56am arrive Amazon St Helens
5.32am depart

Wednesday
1.51am arrive Amazon delivery station Dublin
7.56am out for delivery
8.54am delivered

That's with prime. My earliest ever Amazon delivery, usually come sometime between 12 and 7pm.

Dublin is a delivery station, obviously they're sending containers over and sorting and dispatching Dublin and surrounding areas there. Everything I've had delivered by Amazon has come from overseas, primarily Liverpool but also Germany on a couple of things (ordered through UK and no indication it was coming from anywhere other than UK)

Having said that I've also had recent orders delivered by An Post, DPD and UPS Nightline

Gru · 29-11-2020 11:43am

Ok Amazon -> Cork update,

ordered a good few books on Nov 25th, one author had a 2 for £7 deal that could only be applied once per transaction so i had to put 6 of his books in 3 orders, 1 large one with other books, 2 small ones with just 2 of his books for the discount.

all ordered together, all dispatched together Nov 26th,

the largest Parcel was just delivered today by An Post, the 2 smaller ones are still in the Dublin Mail Centre, (most likely to be delivered with letter postman tomorrow)...

definite improvement over recent deliveries, but i'm surmising most likely with an influx of black Friday sales/UK lockdown they seem to not have the time to delay dispatch by address or the system can't handle the volume of requests and amazon is just firing them out regardless of Ireland (outside dublin) or not.

deconduo · 29-11-2020 4:16pm

They are definitely fulfilling directly from Dublin now. Here's an order placed for two items on Friday night. Left one delivered Saturday morning with tracking only in Dublin. Right one delivered today coming over from the UK.

ED E · 29-11-2020 4:24pm

deconduo wrote: »

They are definitely fulfilling directly from Dublin now. Here's an order placed for two items on Friday night. Left one delivered Saturday morning with tracking only in Dublin. Right one delivered today coming over from the UK.

Dispatching from Dublin, not fulfilling.

If you check the left ones packaging you'll see where it came from (eg MAN1 is Manchester).

ohnonotgmail · 29-11-2020 9:07pm

deconduo wrote: »

They are definitely fulfilling directly from Dublin now. Here's an order placed for two items on Friday night. Left one delivered Saturday morning with tracking only in Dublin. Right one delivered today coming over from the UK.

I doubt the one on the left came from dublin. If it came from dublin why did it take overnight to arrive in dublin?

MissShihTzu · 30-11-2020 1:18pm

ED E wrote: »

Dispatching from Dublin, not fulfilling.

If you check the left ones packaging you'll see where it came from (eg MAN1 is Manchester).

Hurrah! Someone who can read and understand the delivery notes!!

Amazon discriminating Irish customers?

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