EIR - THREE - VODAFONE GENERAL DISCUSSION

Mr.Maroon · 23-10-2019 7:57pm

Switched to Vodafone PAYG today.
I was hoping to sign up to one of these legacy plans. (Unlimited any network texts + 15GB data + Keep €20 top up every 28 days)

I can't seem to find any information on the website showing me how to sign up.
I'm also having an issue registering my account.

_Godot_ · 23-10-2019 9:33pm

Doesn't legacy usually mean they're just for people who signed up to them when the plan was available, but people can't sign up for them anymore?

jeffk · 23-10-2019 11:00pm

_Godot_ wrote: »

Doesn't legacy usually mean they're just for people who signed up to them when the plan was available, but people can't sign up for them anymore?

Yeah thats it

Im on one of them for old student deal when I left Vodafone I got a cold call from the North to get me back

yermandan · 24-10-2019 2:38pm

Hi all,

Hoping someone can help.

My 2 year bill-pay contract ended on 25/9 and I phoned on 8/10 and confirmed that I wanted to switch to prepay Vodafone X.

Still have not heard anything back from them, they stated that I would receive a text to top-up - no sign of it 16 days later!

Anyone have a similar experience?

Cheers

Slippin Jimmy · 24-10-2019 4:05pm

yermandan wrote: »

Hi all,

Hoping someone can help.

My 2 year bill-pay contract ended on 25/9 and I phoned on 8/10 and confirmed that I wanted to switch to prepay Vodafone X.

Still have not heard anything back from them, they stated that I would receive a text to top-up - no sign of it 16 days later!

Anyone have a similar experience?

Cheers

The only thing to do is to get back on to them. Make sure you have been moved over to your requested plan.

circadian · 04-11-2019 11:54am

I've got my Three credit linked with my Google Wallet, would I be able to use this credit with Google Pay in shops as well?

Batty Boy · 04-11-2019 11:59am

Phaedrus1 wrote: »

I woke up this morning and had a Vodafone message saying that I had used 80% of my 2GB monthly data allowance the previous night at 5:45 am -- in the morning !!! !I was asleep at that time and the phone was on WiFi anyway.

I rang Vodafone and spent THREE hours discussing it with them. They cannot tell me where I was allegedly connecting to and the information is not showing on my online MyVodafone.ie.

I suggested that the same could happen again tonight and I would be no wiser as to how the charge was accruing - they had no answer and promised to call me back -- they didn't call back.

I'm leaving Vodafone.ie -- they charge top dollar and if they are going to say I took down 1.45GB of data while I was asleep but can't show where I was allegedly connecting to then that's a crazy situation.

Be warned -- Vodafone.ie support is a nightmare !! Their charges are dangerous. And their support is as bad if not wose than Eir.

2GB is a vary low data allowance this day in age.

Heraldoffreeent · 04-11-2019 5:34pm

circadian wrote: »

I've got my Three credit linked with my Google Wallet, would I be able to use this credit with Google Pay in shops as well?

No.

Buttercake · 10-11-2019 2:36pm

Hi Folks,

Long term vodafone mobile user and signed up to gomo

I ported my number over today and got an automated txt saying "Your port is now complete. Thank you for your business with Vodafone"

I contacted their customer service to ask how to close my account as the next step and the agent said my account is already closed and disconnected the chat..

Just wondering if when you do port a number, thats it?.. or do i need to do anything else?

Thanks

JTMan · 10-11-2019 9:37pm

Buttercake wrote: »

Hi Folks,

Long term vodafone mobile user and signed up to gomo

I ported my number over today and got an automated txt saying "Your port is now complete. Thank you for your business with Vodafone"

I contacted their customer service to ask how to close my account as the next step and the agent said my account is already closed and disconnected the chat..

Just wondering if when you do port a number, thats it?.. or do i need to do anything else?

Thanks

Nothing else. Your account with your old provider is auto closed..

Gooser14 · 11-11-2019 12:24pm

Anybody having problems logging in to 3Plus? I haven't been able to login since last Thursday & haven't been able to re-set the password.

Harry0233 · 12-11-2019 1:05am

Mr.Maroon wrote: »

Has Vodafone any PAYG plans which lets you keep your €20/€30 top up?

I can't seem to find any on their website.

I called their sales line and got an offer to port back: X plan with 10 euro credit back every time I top up to renew the plan. Not too shabby.

JTMan · 12-11-2019 9:19am

Harry0233 wrote: »

I called their sales line and got an offer to port back: X plan with 10 euro credit back every time I top up to renew the plan. Not too shabby.

Interesting that Vodafone are now also attempting to retain GoMo porting customers.

That said, the cost of the plan is still double the cost of GoMo and does not include unlimited calls and unlimited data.

ILoveYourVibes · 13-11-2019 6:57pm

Vodafone is a pain in the arse ...keep getting not on registered network error ...the lady tried to set it up in store although to be honest she seemed bloody clueless.

Morrisseeee · 14-11-2019 10:16am

ignore

H.E. Pennypacker · 14-11-2019 10:32pm

Anyone having problems getting Vodafone to close an account after porting? There was a couple of months left on the contract but their assurances that the account would be closed and a final bill sent haven't materialised.

Mr rebel · 24-11-2019 5:50am

I was eligible for an upgrade with Vodafone after the 22nd when my 24 month contract would expire, but when I check my upgrade availability now it has changed and simply says that I am not eligible for an upgrade?!

JTMan · 24-11-2019 9:24am

Mr rebel wrote: »

I was eligible for an upgrade with Vodafone after the 22nd when my 24 month contract would expire, but when I check my upgrade availability now it has changed and simply says that I am not eligible for an upgrade?!

Rather than locking yourself in for another 2 years, so are far better off getting a sim free phone and choosing GoMo or another low cost sim-free option. Vodafone have the high quality Google Pixel 3A for 179 EUR currently, which is sim free, you just need to use a sim from another network, and port that sim into Vodafone.

Hococop · 27-11-2019 9:08am

Signed up to eirs unlimited data deal 20 euro per month a few months ago, I just hit the data cap and now it's throttled for the next few days , I topped up thinking it would reactivate the deal but it looks like it won't until the 28 days are up, is there anyway to activate it now as the throttled speed is unusable ?

Ten Pin · 27-11-2019 11:52am

They sell add ons...
https://www.eir.ie/mobile/prepay/add-ons/

20e for 15GB
15e for 7.5GB
10e for 1GB
5e for 500MB

Not great value really.

How slow are the speeds? Reports from gomo thread say they were throttled to 256kbps.

Hococop · 27-11-2019 1:44pm

Ten Pin wrote: »

They sell add ons...
https://www.eir.ie/mobile/prepay/add-ons/

20e for 15GB
15e for 7.5GB
10e for 1GB
5e for 500MB

Not great value really.

How slow are the speeds? Reports from gomo thread say they were throttled to 256kbps.

Yep went from speed tests of 15-20 mb, to 0.2

Micky 32 · 30-11-2019 10:09pm

I do see new masts popping up the last while, wonder which network is upgrading.

GIMP · 30-11-2019 10:19pm

Micky 32 wrote: »

I do see new masts popping up the last while, wonder which network is upgrading.

Where?

Micky 32 · 30-11-2019 10:25pm

GIMP wrote: »

Where?

Around Longford area, new pole erected at Slashers, Tarmonbarry, new mast in Keenagh.

Micky 32 · 02-12-2019 7:05pm

Another new monopole in Drumlish has appeared, Vodafones best 4g coverage could be a thing of the past at this rate.

ironnike · 10-12-2019 4:41pm

Hi all,
Is there any other way to get in touch with Vodafone customer support?
Dialing 1907 does not help, only if you book a call, which I did but nobody could be bothered to call me back.
Then I went on Vodafone website to chat with them but for the past 4 days "no agent is available" regardles on the time I try to get in touch.
I also contacted Vodafone on Facebook messenger for the past week to no avail, didn't even read the messages.
Did Vodafone completely ditched customer support?
Is Vodafone that broke that they can't afford to offer support to their customers? Or are they just ignorant as they are "market leaders"?

Any input regarding this matter is greatly appreciated.

P.S the reason I'm looking to get in touch with Vodafone is because I can't register with them to be able to use my Vodafone or my Vodafone app. If anyone wonders

micks_address · 12-12-2019 12:31pm

hi folks,

General question on three contracts. My contract is up 20 April 2020. When can i end the contract? I've seen some reference that I can upgrade from Jan 2020 on my account. I don't want to upgrade, id like to go sim free on a different provider. Do i have to wait till end of March to switch out of 3?

Thanks,
Michael

ironnike · 12-12-2019 6:32pm

micks_address wrote: »

hi folks,

General question on three contracts. My contract is up 20 April 2020. When can i end the contract? I've seen some reference that I can upgrade from Jan 2020 on my account. I don't want to upgrade, id like to go sim free on a different provider. Do i have to wait till end of March to switch out of 3?

Thanks,
Michael

As far as I know is no way in getting out before the contract ends unless you pay upfront for what's left of your contact.
Make sure you contact them 30 days prior contract end to let them know as the contract won't terminate by itself.
On the agreed day they will move you on pay as you go and then you can port your number to any provider.
As far as I know this rule applies for all providers.

RoYoBo · 13-12-2019 7:27pm

ironnike wrote: »

Hi all,
Is there any other way to get in touch with Vodafone customer support?
Dialing 1907 does not help, only if you book a call, which I did but nobody could be bothered to call me back.
Then I went on Vodafone website to chat with them but for the past 4 days "no agent is available" regardles on the time I try to get in touch.
I also contacted Vodafone on Facebook messenger for the past week to no avail, didn't even read the messages.
Did Vodafone completely ditched customer support?
Is Vodafone that broke that they can't afford to offer support to their customers? Or are they just ignorant as they are "market leaders"?

Any input regarding this matter is greatly appreciated.

P.S the reason I'm looking to get in touch with Vodafone is because I can't register with them to be able to use my Vodafone or my Vodafone app. If anyone wonders

Vodafone app is completely useless if your number is one of those that was moved to some new system a couple of months back. Mine is one of those, while my OH's is still on the old system and the app works for him. There are a lot of online complaints about the app not working properly. I get that chat error message when I try to connect from my phone, but have had some limited 'success' using a desktop PC.

However, the 'success' is being able to get to an agent (after a long wait) but problems are definitely not resolved, despite many false promises. I think Vodafone 'customer service' is non-existent right now. They solve nothing from anywhere, as far as I can see. It's a shame they left Boards Talk To, but I can see why - You have to actually want to help your customers.

Ten Pin · 20-12-2019 6:24pm

The usual Vodafone free calls text data on Christmas day is back

Free National and International Calls and Texts plus 20GB of data promotion for Vodafone Mobile customers in the Republic of Ireland on December 25th 2019
https://n.vodafone.ie/terms/offers.html

In previous years everyone got the offer but this year...

This Promotion is open to eligible Vodafone Bill Pay or Pay as You Go Mobile and Business Mobile customers only. Mobile Broadband customers are not included

Not sure whether the allowances are shown in the portal and/or 50233. If not shown it's a bit of a leap of faith as to whether it's actually free until you start using it and check your credit balance.

RoYoBo · 20-12-2019 6:37pm

Ten Pin wrote: »

The usual Vodafone free calls text data on Christmas day is back

In previous years everyone got the offer but this year...

Not sure whether the allowances are shown in the portal and/or 50233. If not shown it's a bit of a leap of faith as to whether it's actually free until you start using it and check your credit balance.

Does anyone actually use much mobile data on Xmas day? Most people are at home (on wifi) I would imagine, so it's a cheap enough 'gift' from Vodafone.

I'd prefer if they actually invested something into customer service, which has become all but non-existent with Vodafone lately. Or fix their faulty app maybe. I am unable to rely on their wildly inaccurate data counter and cannot access any of their offers via my phone. I can only top up online now. I know I'm not the only one with that problem but it's utterly frustrating.

_Godot_ · 22-12-2019 3:06pm

Quick quest about vodafone's pay as you go plans. If I top up for their chat extra plan, would I get to keep my credit, or is it taken to activate the plan? I've never been on vodafone before.

fman · 22-12-2019 10:35pm

_Godot_ wrote: »

Quick quest about vodafone's pay as you go plans. If I top up for their chat extra plan, would I get to keep my credit, or is it taken to activate the plan? I've never been on vodafone before.

As far as I know, most of the payg plans now work like light versions of bills. In your example, they take all the credit. Beware too of topping up while in the middle of a plan, often causes everything to reset so takes some planning. Eg top up by 5 or 10 before your plan top up. I would say to contact voda for more info but that's not exactly an option.

horse7 · 26-12-2019 9:57pm

3 mobile have a phone on their website in the prepay shop, it seems I am entitled to an upgrade, but although I'm due an upgrade it's only available to new customers. I've spent about half an hour on to someone in India to sort it out.

Stewball · 27-12-2019 4:04pm

Ten Pin wrote: »

The usual Vodafone free calls text data on Christmas day is back

I was out of a data plan for this - and I was using the free data throughout the day without being charged the 1.99 out of plan daily price.
Made a note of switching off the mobile data at 11.30pm.

Checked my balance yesterday and I had been deducted the 1.99.
Checked my usage and allegedly I used data at 2.00am (I was long asleep by then) on the 26th but didn't use any MBs.

I used the online chat yesterday to query it and all I was told according to their records I used mobile data - end of!

Chancers!!

micks_address · 03-01-2020 11:32am

Hi folks,
If you port out of eir 30 day rolling contract should it automatically cancel? Do I need to contact eir to cancel?
Thanks,
Mick

Slippin Jimmy · 03-01-2020 11:42am

micks_address wrote: »

Hi folks,
If you port out of eir 30 day rolling contract should it automatically cancel? Do I need to contact eir to cancel?
Thanks,
Mick

Afaik it will cancel your eir account. At least that's what happened when I switched from Vodafone. Give eir a shout just to be on the safe side.

micks_address · 03-01-2020 11:45am

Slippin Jimmy wrote: »

Afaik it will cancel your eir account. At least that's what happened when I switched from Vodafone. Give eir a shout just to be on the safe side.

Just onto them now. On hold..yawn

micks_address · 03-01-2020 12:30pm

micks_address wrote: »

Just onto them now. On hold..yawn

They cancelled automatically but it messed up my bundle. They fixed it up over the phone. Had broadband and phone and 3 mobiles..

Cocoon · 17-01-2020 1:05am

_Godot_ wrote: »

Quick quest about vodafone's pay as you go plans. If I top up for their chat extra plan, would I get to keep my credit, or is it taken to activate the plan? I've never been on vodafone before.

Did anybody sign up to this plan, I'm thinking of porting from Three and also wondering if you keep your credit? Think they Vodafone have an offer with 100 bonus credit over 10 months at the moment too.

30-03-2020 12:13am

Does anyone know how the FCAT_MI offer works? I didn't deliberately sign up to it but put credit on yesterday on a spare phone and it now says this has been activated.
What does the offer entail, anyone know please? I'll be well pissed off if my credit has been used up on this!

Ten Pin · 30-03-2020 12:52am

Does anyone know how the FCAT_MI offer works? I didn't deliberately sign up to it but put credit on yesterday on a spare phone and it now says this has been activated.
What does the offer entail, anyone know please?

AFAIK it's the default plan for SIMs that aren't opted in to any of the plans from the last few years.

Think it's an abbreviation of "Free Calls And Texts, Mobile Internet" and includes calls and texts to Vodafone mobiles and 250 MB. It's not really of much use as it's almost impossible to know if the number called/texted is also Vodafone unless they're family/friends. The 250MB is better than nothing but not by much. Those benefits expire after 28 days.

Anyway, it shouldn't take your credit, whatever you topped up by should be there as credit. The credit remains beyond the 28 days.

Text BAL to 50233 to check credit balance. It should also be shown on my Vodafone portal.

skytop · 13-04-2020 10:25pm

Hi , I am having a problem using the Vodafone online store! For the last few day I have been trying to switch from PAYG to bill phone , I choose my phone and when it asks me if I want to keep my number I choose yes , but on the drop down beside it the option to choose Vodafone as my current network is not there, all other networks are there except Vodafone , Has anyone seen this before

skytop · 13-04-2020 10:26pm

Hi , I am having a problem using the Vodafone online store! For the last few day I have been trying to switch from PAYG to bill phone , I choose my phone and when it asks me if I want to keep my number I choose yes , but on the drop down beside it the option to choose Vodafone as my current network is not there, all other networks are there except Vodafone , Has anyone seen this before

mr.wiggle · 14-04-2020 1:36pm

Impossible to get hold of any three representative . Hours on hold, no chat person available on their site.
Phone broke over the weekend, need to get hold of someone. Aargh !

Barnsley · 14-04-2020 5:28pm

Im trying to buy a phone on the Vodafone website and switch from eir to Vodafone. The €100 discount is applied when I first go to my basket but when i have to review and confirm my order the discount is not applied and I'm charged the full price. Is this wrong or will the discount be taken off if I confirm my order? Thanks

DOC40 · 20-04-2020 11:36am

Hi all,
Wee question if someone can tell me re Vodafone. My wife is on a 12-month simo Red contract-€35 a month.
She is over the 12 month now and wants to leave to go to another provider.

She has just paid the €35 for the month ahead but wants to buy a sim-free phone and move.
What is her best way to contact Vodafone (it seems impossible going by the website) and tell them she wants to leave?
Or if she moves to another provider on pay-as-you-go plan and keeps her number will the new provider just be able to terminate the 'contract' with Vodafone?

Thanks for any help.

kleefarr · 20-04-2020 11:50am

DOC40 wrote: »

Hi all,
Wee question if someone can tell me re Vodafone. My wife is on a 12-month simo Red contract-€35 a month.
She is over the 12 month now and wants to leave to go to another provider.

She has just paid the €35 for the month ahead but wants to buy a sim-free phone and move.
What is her best way to contact Vodafone (it seems impossible going by the website) and tell them she wants to leave?
Or if she moves to another provider on pay-as-you-go plan and keeps her number will the new provider just be able to terminate the 'contract' with Vodafone?

Thanks for any help.

I always find a public post to twitter gets anyone's attention.
Good luck.

Slippin Jimmy · 20-04-2020 1:22pm

Once she is out of contract all she needs to do is change network. Once the port is complete this should cancel the account. To be on the safe side I would ring them also.

Stewball · 20-04-2020 1:46pm

Anyone know what the minimum top up required to keep a number active?
I always assumed it was €10 every six months but I noticed they allow €5 top ups on the Vodafone website.

Will a €5 top up keep the number active for another six months?

EIR - THREE - VODAFONE GENERAL DISCUSSION

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