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GoMo FAQs

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Comments

  • Registered Users, Registered Users 2 Posts: 1,860 ✭✭✭Bummer1234


    Was in ratoath Co.Meath today and said to do a Speedtest on Gomo 4g,

    I got 260Mbps down and 30.2 up.

    That’s some download speed....

    https://www.speedtest.net/my-result/i/4276572889


  • Registered Users, Registered Users 2 Posts: 2,851 ✭✭✭Ten Pin


    Was in ratoath Co.Meath today and said to do a Speedtest on Gomo 4g,

    I got 260Mbps down and 30.2 up.

    That’s some download speed....

    That shows that there's plenty of room left in 4G+ to suit most people without having to buy a 5G handset until the prices approach more affordable levels.


  • Registered Users, Registered Users 2 Posts: 5,027 ✭✭✭opus


    Bummer1234 wrote: »
    Was in ratoath Co.Meath today and said to do a Speedtest on Gomo 4g,

    I got 260Mbps down and 30.2 up.

    That’s some download speed....

    https://www.speedtest.net/my-result/i/4276572889

    I've seen 200Mbps + in Ballincollig in Co. Cork, too bad I can't get that even a third of that in Cork city.


  • Registered Users, Registered Users 2 Posts: 798 ✭✭✭Yyhhuuu


    How much out of the 80gb data can be used roaming in the EU?

    It's the EE network in London, a poor network. ( which I realize will not be considered EU on 1 / 1/21).

    DID anybody hear the CEO of eir say/ boast on RTÉ only 10 staff on customer support for 250k go mo customers..


  • Registered Users, Registered Users 2 Posts: 510 ✭✭✭westyIrl


    Yyhhuuu wrote: »
    How much out of the 80gb data can be used roaming in the EU?

    It's the EE network in London, a poor network. ( which I realize will not be considered EU on 1 / 1/21).

    DID anybody hear the CEO of eir say/ boast on RTÉ only 10 staff on customer support for 250k go mo customers..

    1) 10GB

    2) Not sure about London but used in the North West and found it great. All urban usage with no travelling however.

    3) Yep. Makes sense when they have no phones and just chat screens that they can close when they hit a brick wall with you. It's a barebones operation.

    Jim


  • Registered Users, Registered Users 2 Posts: 505 ✭✭✭jayjay2010


    Guys is there any way to contact GOMO other than filling out the online form? I've sent 5 forms over the last 2 months and every time their answer hasn't fixed my issue, I need to speak with someone who can actually understand what my problem is.


  • Registered Users Posts: 244 ✭✭jdon72


    I was with GoMo for about a year on the €9.99 plan but swapped over to 48 this month, but that has gotten awful slow for data. Has anyone managed to get back onto GoMo with their original price?


  • Registered Users, Registered Users 2 Posts: 6,330 ✭✭✭fixXxer


    jayjay2010 wrote: »
    Guys is there any way to contact GOMO other than filling out the online form? I've sent 5 forms over the last 2 months and every time their answer hasn't fixed my issue, I need to speak with someone who can actually understand what my problem is.

    You're only other option is log in to your account and use the webchat.


  • Moderators, Regional South East Moderators Posts: 9,045 Mod ✭✭✭✭Aquos76


    jdon72 wrote: »
    I was with GoMo for about a year on the €9.99 plan but swapped over to 48 this month, but that has gotten awful slow for data. Has anyone managed to get back onto GoMo with their original price?

    I’d say you’ll do well to get back on to it. Not quite sure why anyone would move for the sake of €2 unless of course you weren’t happy with their service.


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  • Registered Users, Registered Users 2 Posts: 1,275 ✭✭✭august12


    jayjay2010 wrote: »
    Guys is there any way to contact GOMO other than filling out the online form? I've sent 5 forms over the last 2 months and every time their answer hasn't fixed my issue, I need to speak with someone who can actually understand what my problem is.
    Messenger on facebook is the best option. Web chat not helpful.


  • Registered Users, Registered Users 2 Posts: 6,172 ✭✭✭screamer


    Gomo should be called goslow. Battling with it now the last 2 months, use it solely for data so i logged into my modem and it has a 25% signal strength. Also bottoms out at 80gigs each month. Ive irdered a 48 sim, more data, cheaper and if it works itll be goaway for gomo. very disappointed.


  • Registered Users, Registered Users 2 Posts: 3,867 ✭✭✭kn


    screamer wrote: »
    Gomo should be called goslow. Battling with it now the last 2 months, use it solely for data so i logged into my modem and it has a 25% signal strength. Also bottoms out at 80gigs each month. Ive irdered a 48 sim, more data, cheaper and if it works itll be goaway for gomo. very disappointed.

    Its actually 120GB a month these days and I find it really good. Can't argue with it for a tenner a month.


  • Registered Users, Registered Users 2 Posts: 798 ✭✭✭Yyhhuuu


    jdon72 wrote: »
    I was with GoMo for about a year on the €9.99 plan but swapped over to 48 this month, but that has gotten awful slow for data. Has anyone managed to get back onto GoMo with their original price?

    My god I though I good at saving but moving to 48.ie was just a bit o.t.t. for me. So glad I didnt leave GO MO.


  • Registered Users, Registered Users 2 Posts: 798 ✭✭✭Yyhhuuu


    kn wrote: »
    Its actually 120GB a month these days and I find it really good. Can't argue with it for a tenner a month.

    Oh is go mo now offering 120GB for those on the9.99plan. Please forgive my ignorance as thought it was 80gb in ROI and 10GB EU Roaming.

    Does any one know roaming in England on 1/1/21 +?


  • Registered Users Posts: 121 ✭✭pg17


    screamer wrote: »
    Gomo should be called goslow. Battling with it now the last 2 months, use it solely for data so i logged into my modem and it has a 25% signal strength. Also bottoms out at 80gigs each month. Ive irdered a 48 sim, more data, cheaper and if it works itll be goaway for gomo. very disappointed.

    I'm very happy with GoMo - 68Mbps down and 18 Mbps up on one side of the house and 80 down and 9 up on the other side. I guess it depends on where you are in relation to the eir mobile network.

    Last month I made 300 minutes of roaming calls for €9.99 - on my other network PAYG network (3) the charge would have been €150 at 50 cent per minute.


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  • Registered Users, Registered Users 2 Posts: 27,022 ✭✭✭✭Dempo1


    pg17 wrote: »
    I'm very happy with GoMo - 68Mbps down and 18 Mbps up on one side of the house and 80 down and 9 up on the other side. I guess it depends on where you are in relation to the eir mobile network.

    Last month I made 300 minutes of roaming calls for €9.99 - on my other network PAYG network (3) the charge would have been €150 at 50 cent per minute.

    Have to agree, my data speeds not great at home (quite rural), but have seperate home WiFi, speeds on gomo in town, more built up areas excellent and call signal despite my rural location, perfectly fine, at €9.99 pm, a steal.

    Just a question if I may, you mentioned roaming calls? I thought my package which seems to be the same as yours is unlimited call, texts in Ireland and 80gb data, wasn't aware there was roaming calls?

    Is maith an scáthán súil charad.




  • Registered Users, Registered Users 2 Posts: 18,272 ✭✭✭✭Atomic Pineapple


    Has anyone had any problems with GOMO recently? Everything was working fine for me up until last Friday and have had no connectivity at all since then, literally nothing.


  • Registered Users, Registered Users 2 Posts: 4,368 ✭✭✭madmoe


    Dempo1 wrote: »
    Have to agree, my data speeds not great at home (quite rural), but have seperate home WiFi, speeds on gomo in town, more built up areas excellent and call signal despite my rural location, perfectly fine, at €9.99 pm, a steal.

    Just a question if I may, you mentioned roaming calls? I thought my package which seems to be the same as yours is unlimited call, texts in Ireland and 80gb data, wasn't aware there was roaming calls?

    Would you consider getting a second GoMo SIM and put it in a wireless router!? That is what I have. Instead of your separate home WIFI, how much are you paying for that?

    In terms of calls when abroad, considered roaming I guess calls back to Ireland we can make as many as we want, am I right in assuming that? It's the data we are limited to, 10GB I think!?


  • Registered Users, Registered Users 2 Posts: 4,368 ✭✭✭madmoe


    Has anyone had any problems with GOMO recently? Everything was working fine for me up until last Friday and have had no connectivity at all since then, literally nothing.

    I have two GoMo SIMs and no issues at all. I'm in Clondalkin, Dublin.

    Cheers,
    M


  • Registered Users, Registered Users 2 Posts: 27,022 ✭✭✭✭Dempo1


    madmoe wrote: »
    Would you consider getting a second GoMo SIM and put it in a wireless router!? That is what I have. Instead of your separate home WIFI, how much are you paying for that?

    In terms of calls when abroad, considered roaming I guess calls back to Ireland we can make as many as we want, am I right in assuming that? It's the data we are limited to, 10GB I think!?

    Ah, I see re roaming, re second sim in router, we're I live there's noway the data speeds would be good enough for my needs. Whilst I've seen spoeds up around 60mb in my nearest town, we're I live, average 5 to 7mb. Current provider 30 to 40mb consistently, I live in slieve bloom mountains, even the crows flying over bring a packed lunch :)

    My 3 wifi only €24 pm for unlimited (750gb), I've a discount

    Is maith an scáthán súil charad.




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  • Registered Users, Registered Users 2 Posts: 27,022 ✭✭✭✭Dempo1


    Has anyone had any problems with GOMO recently? Everything was working fine for me up until last Friday and have had no connectivity at all since then, literally nothing.

    All good here in Laois

    Is maith an scáthán súil charad.




  • Registered Users, Registered Users 2 Posts: 2,851 ✭✭✭Ten Pin


    In terms of calls when abroad, considered roaming I guess calls back to Ireland we can make as many as we want, am I right in assuming that?

    It also includes EEA roaming calls so roaming calls made from within EEA to anywhere else in EEA are included.


  • Registered Users, Registered Users 2 Posts: 4,368 ✭✭✭madmoe


    Dempo1 wrote: »
    Ah, I see re roaming, re second sim in router, we're I live there's noway the data speeds would be good enough for my needs. Whilst I've seen spoeds up around 60mb in my nearest town, we're I live, average 5 to 7mb. Current provider 30 to 40mb consistently, I live in slieve bloom mountains, even the crows flying over bring a packed lunch :)

    My 3 wifi only €24 pm for unlimited (750gb), I've a discount

    Three sounds like the best way to go then for the home WiFi.

    Cheers,
    M


  • Registered Users, Registered Users 2 Posts: 27,022 ✭✭✭✭Dempo1


    madmoe wrote: »
    Three sounds like the best way to go then for the home WiFi.

    Cheers,
    M

    Very much depends on location, I've noticed since the summer months a dramatic improvement in speeds, less conjestion. They are offering 5g but again, restricted to availability, honestly, good 4g is more than fine for most users. Don't go by cover maps, absolute nonsense, 3 do a 14 day return offering, testing really the only way to be sure and deal with a shop, online a nightmare if a return within the 14 day's is required, shops won't deal with online purchases.

    Is maith an scáthán súil charad.




  • Registered Users, Registered Users 2 Posts: 4,368 ✭✭✭madmoe


    Dempo1 wrote: »
    Very much depends on location, I've noticed since the summer months a dramatic improvement in speeds, less conjestion. They are offering 5g but again, restricted to availability, honestly, good 4g is more than fine for most users. Don't go by cover maps, absolute nonsense, 3 do a 14 day return offering, testing really the only way to be sure and deal with a shop, online a nightmare if a return within the 14 day's is required, shops won't deal with online purchases.

    Must remember that. I'm in Dublin so will stick with my second GoMo SIM in my wireless router as my main home WiFi, more than adequate for what I need. The folks at home in Mayo might benefit from the same setup but with a Three SIM.

    Cheers,
    M


  • Registered Users Posts: 121 ✭✭pg17


    Originally Posted by pg17

    I'm very happy with GoMo - 68Mbps down and 18 Mbps up on one side of the house and 80 down and 9 up on the other side. I guess it depends on where you are in relation to the eir mobile network.

    Last month I made 300 minutes of roaming calls for €9.99 - on my other network PAYG network (3) the charge would have been €150 at 50 cent per minute..
    Dempo1 wrote: »
    Have to agree, my data speeds not great at home (quite rural), but have seperate home WiFi, speeds on gomo in town, more built up areas excellent and call signal despite my rural location, perfectly fine, at €9.99 pm, a steal.

    Just a question if I may, you mentioned roaming calls? I thought my package which seems to be the same as yours is unlimited call, texts in Ireland and 80gb data, wasn't aware there was roaming calls?

    I should have said roaming in the EEA - while roaming in the EEA, calls and texts to other EEA contries including Ireland are included in the GoMo monthly package. The data allowance while roaming in the EEA is 10GB per month. The allowance in Ireland is now 120GB.

    A word of caution about roaming outside the EEA. GoMo does not have roaming agreements with operators in all countries e.g. no agreement with Cuba and roaming charges are sometimes higher than charges from other operators. Advice is to check before travelling and decide if another Irish SIM prepay package or a local SIM would be bettter during the trip.


  • Registered Users, Registered Users 2 Posts: 27,022 ✭✭✭✭Dempo1


    pg17 wrote: »
    I should have said roaming in the EEA - while roaming in the EEA, calls and texts to other EEA contries including Ireland are included in the GoMo monthly package. The data allowance while roaming in the EEA is 10GB per month. The allowance in Ireland is now 120GB.

    A word of caution about roaming outside the EEA. GoMo does not have roaming agreements with operators in all countries e.g. no agreement with Cuba and roaming charges are sometimes higher than charges from other operators. Advice is to check before travelling and decide if another Irish SIM prepay package or a local SIM would be bettter during the trip.

    Damn, there goes my Cuban Christmas vacation :)

    Is maith an scáthán súil charad.




  • Registered Users, Registered Users 2 Posts: 1,195 ✭✭✭99nsr125


    pg17 wrote: »
    I'm very happy with GoMo - 68Mbps down and 18 Mbps up on one side of the house and 80 down and 9 up on the other side. I guess it depends on where you are in relation to the eir mobile network.

    Last month I made 300 minutes of roaming calls for €9.99 - on my other network PAYG network (3) the charge would have been €150 at 50 cent per minute.

    It's only a matter of time until they throttle you


  • Moderators, Regional South East Moderators Posts: 9,045 Mod ✭✭✭✭Aquos76


    99nsr125 wrote: »
    It's only a matter of time until they throttle you

    They will only throttle him if he exceeds 120GB in the month.


  • Registered Users, Registered Users 2 Posts: 798 ✭✭✭Yyhhuuu


    I never knew GO MO increased their ROI data allowance to 120GB. I dont recall receiving a message from them advising this.

    Perhaps this is in response to 48.ie?

    I'm very happy with go mo and wont be switching to 48.ie to save €2 a month.

    Having said that I could not make calls roaming in London and Belfast. I could only receive DATA ( intermittent coverage) and receive calls. GO MO said they changed THEIR settings so this wont happen again but in dubious. Tesco Mobile better for roaming in uk as it's on the better O2 UK network. GO MO / EIR use cheaper EE UK network. I know as I'm a frequent traveller to London


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  • Registered Users, Registered Users 2 Posts: 1,195 ✭✭✭99nsr125


    Aquos76 wrote: »
    They will only throttle him if he exceeds 120GB in the month.

    Yeah right, my mom has started to be throttled and she ain't doing 120GB, it's a blatant policy to control numbers and customers.


  • Registered Users Posts: 75 ✭✭johndanielmoore


    99nsr125 wrote: »
    Yeah right, my mom has started to be throttled and she ain't doing 120GB, it's a blatant policy to control numbers and customers.

    Have you considered that it might be that the network is strained to it limits. I got a GoMo sim last month and speedtests were regularly showing speeds of less than 1Mbps. This was from day 1. I cancelled before the month was out.


  • Registered Users, Registered Users 2 Posts: 1,256 ✭✭✭Squiggle


    Yyhhuuu wrote: »
    I never knew GO MO increased their ROI data allowance to 120GB. I dont recall receiving a message from them advising this.

    Perhaps this is in response to 48.ie?

    I'm very happy with go mo and wont be switching to 48.ie to save €2 a month.

    Having said that I could not make calls roaming in London and Belfast. I could only receive DATA ( intermittent coverage) and receive calls. GO MO said they changed THEIR settings so this wont happen again but in dubious. Tesco Mobile better for roaming in uk as it's on the better O2 UK network. GO MO / EIR use cheaper EE UK network. I know as I'm a frequent traveller to London

    Was the roaming seamless when you went to Belfast, albeit that your coverage wasn't good, or is there a need to change any phone settings?

    I'm in Newry for two days next week and will need data access especially for e mails.


  • Registered Users Posts: 1,615 ✭✭✭MerlinSouthDub


    Is anyone else having an issue with Call catcher and voicemail notifications? I'm not getting the text messages anymore - they were working fine up until 10 days ago or so. I didn't change any settings and Call Catcher is still switched on.

    I have contacted GoMo with the issue, but haven't heard back from them yet.


  • Registered Users Posts: 1,145 ✭✭✭paddy19


    Have you considered that it might be that the network is strained to it limits. I got a GoMo sim last month and speed tests were regularly showing speeds of less than 1Mbps. This was from day 1. I cancelled before the month was out.

    4G Data is totally dependent on location and time of day.
    It can even vary from mast to mast dependent on the load.

    I'm incredibly lucky tonight down 200 and up 30..... can go as low as 30


  • Registered Users, Registered Users 2 Posts: 139 ✭✭PMC999


    Is anyone else having an issue with Call catcher and voicemail notifications? I'm not getting the text messages anymore - they were working fine up until 10 days ago or so. I didn't change any settings and Call Catcher is still switched on.

    I have contacted GoMo with the issue, but haven't heard back from them yet.

    Just noticed this as well. It started last week.


  • Registered Users, Registered Users 2 Posts: 6,172 ✭✭✭screamer


    My download speed is never even in double digits. I think 6 ish is what i've got. I also dint think theyve increased the data allowance on the old 9.99 a month deal. i logged into the router sim last week and even for november i have texts from them stating what % of the 80GB allowance was used.
    my 48 sim arrived yesterday so i might fire that up to compare....


  • Registered Users, Registered Users 2 Posts: 12,580 ✭✭✭✭TheDriver


    screamer wrote: »
    My download speed is never even in double digits. I think 6 ish is what i've got. I also dint think theyve increased the data allowance on the old 9.99 a month deal. i logged into the router sim last week and even for november i have texts from them stating what % of the 80GB allowance was used.
    my 48 sim arrived yesterday so i might fire that up to compare....

    This is why I left GoMo. Cheap is grand but it frustrated me more than it didn't. WHen I was eir prepay, I always got decent speeds, coverage etc. After a few months on GoMo (and same with a family member eir prepay who didn't want a billpay), speeds went very poor, coverage went poor. It wasn't worth it for the sake of a few quid more for reliable decent service.
    I know others have no issues but I'm delighted I moved.


  • Registered Users Posts: 1,615 ✭✭✭MerlinSouthDub


    PMC999 wrote: »
    Just noticed this as well. It started last week.

    Thanks, glad it's not just me, I assume they will fix it a some stage.


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  • Registered Users, Registered Users 2 Posts: 21,065 ✭✭✭✭Odyssey 2005


    screamer wrote: »
    My download speed is never even in double digits. I think 6 ish is what i've got. I also dint think theyve increased the data allowance on the old 9.99 a month deal. i logged into the router sim last week and even for november i have texts from them stating what % of the 80GB allowance was used.
    my 48 sim arrived yesterday so i might fire that up to compare....

    Just did this test now.


  • Registered Users, Registered Users 2 Posts: 866 ✭✭✭timetogo1


    Might be handy if people gave their approx locations. In Swords (North Dublin) at the moment I'm getting
    245Mbps down and 20 Mbps.

    I've been using them for about a year I think. Never really noticed a problem.


  • Registered Users Posts: 1,145 ✭✭✭paddy19


    timetogo1 wrote: »
    Might be handy if people gave their approx locations. In Swords (North Dublin) at the moment I'm getting
    245Mbps down and 20 Mbps.

    I've been using them for about a year I think. Never really noticed a problem.

    You could identify the mast with the Cellmapper app.

    That would nail it down to one mast.

    Unfortunately, even then, it does predict what someone else in the area will get.

    Speed is influenced by a large number of factors including location, relationship to mast, obstructions between receiver and mast, load on the mast.


  • Registered Users, Registered Users 2 Posts: 21,065 ✭✭✭✭Odyssey 2005


    timetogo1 wrote: »
    Might be handy if people gave their approx locations. In Swords (North Dublin) at the moment I'm getting
    245Mbps down and 20 Mbps.

    I've been using them for about a year I think. Never really noticed a problem.

    My last post (screenshot of 4g speed) was taken outside kk city. Was going to get a family member a card for WiFi in Ashbourne, absolutely brutal reception. Couldn't believe it.


  • Registered Users Posts: 1,145 ✭✭✭paddy19


    screamer wrote: »
    I also dint think theyve increased the data allowance on the old 9.99 a month deal.

    The T & Cs say 120GB and don't distinguish between the two rates so I can't see how they could limit it to the more expensive plan but I will run it up over 80GB in December and see what the story is.

    48 was crap me and GoMo is anywhere up to 150G so totally dependent on where you are and the load on the mast.


  • Registered Users, Registered Users 2 Posts: 3,867 ✭✭✭kn


    paddy19 wrote: »
    The T & Cs say 120GB and don't distinguish between the two rates so I can't see how they could limit it to the more expensive plan but I will run it up over 80GB in December and see what the story is.

    48 was crap me and GoMo is anywhere up to 150G so totally dependent on where you are and the load on the mast.

    I'm still on the 9.99 and I went over 100GB last month without as much as the 80% of allowance warning text .


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  • Registered Users Posts: 1,145 ✭✭✭paddy19


    kn wrote: »
    I'm still on the 9.99 and I went over 100GB last month without as much as the 80% of allowance warning text .

    Yes GoMo confirmed.

    Thank you for getting in touch!!!

    Yes both plans, both 9.99 and 12.99 will now avail of the 120 GB :)

    I hope this helps

    Kind REgards
    GoMo Customer Care


  • Registered Users, Registered Users 2 Posts: 6,794 ✭✭✭cookie1977


    Getting good stable 5G in Tallaght Village and Terenure:
    https://www.boards.ie/vbulletin/attachment.php?attachmentid=535931&stc=1&d=1607765042


  • Registered Users, Registered Users 2 Posts: 5,027 ✭✭✭opus


    Interesting to see what, I use GoMo for broadband access so seeing 5g in action is welcome. Will be waiting for 5G wifi routers to drop a bit in price before investigating further.


  • Registered Users, Registered Users 2 Posts: 4,368 ✭✭✭madmoe


    cookie1977 wrote: »

    That is great to see! I am seeing it a lot when heading into town on the LUAS.


  • Registered Users, Registered Users 2 Posts: 6,897 ✭✭✭DopeTech


    madmoe wrote: »
    That is great to see! I am seeing it a lot when heading into town on the LUAS.

    So do gomo have the same 5g reach as eir or is this some phantom tower that is 5g enabled for gomo? A gomo spokesperson said gomo wouldnt be getting 5g for a long time only about 15 months ago.

    Hopefully it does get rolled out. It would put pressure on 48 then to do the same!

    https://www.buymeacoffee.com/dopetech.ie



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