Cross Pens

Dublinstiofán · 18-01-2021 11:57pm

Got cancellation email today after 18 days of no communication. Bought from them last year without issue, Will never buy from them again, what a shambles.

august12 · 19-01-2021 12:19am

My order of 1st cancelled today , will buy from the dragon's den boys from Donegal, seem to have nice pens on their website, hopefully not made in China!!

The Inbetween is mine · 19-01-2021 8:10pm

Just got a cancellation email from Cross re my order placed on the second of Jan.
Stacking codes is the reason given

lawred2 · 19-01-2021 8:23pm

mine is hanging in on there

still "processing"

tall chapy · 19-01-2021 8:38pm

Just got the email cancelling as I had stacked codes, probably best as my order was nearly €100 in one order so I would of had to pay custom duties and fees. Having said that I would have paid them, as another poster said to remind me not to order from the UK. Also, I would not have purchased them without the stacked codes

mr_edge_to_you · 19-01-2021 9:50pm

I'm still waiting on my single pen single code order. I'm probably black listed!!!

lawred2 · 19-01-2021 10:01pm

mr_edge_to_you wrote: »

I'm still waiting on my single pen single code order. I'm probably black listed!!!

you heinous b@stard

redbedhead · 19-01-2021 10:22pm

Call it revenge for closing Ballinasloe ðŸ˜

Carb · 20-01-2021 12:01am

Got my cancellation email this evening. Single pen with stacked codes, ordered on the 2nd and cost €33.

Irrationally annoyed about it considering I had no intention of buying a pen until I stumbled upon this thread. By tomorrow I'll have convinced myself I really do need a pen, just so I can can buy one somewhere elseðŸ˜. That will teach them.

lawred2 · 20-01-2021 3:02pm

So who's still standing with no deliveries or notification of a cancelled order?

I am for one.

Still "processing"

Blanchy90 · 20-01-2021 3:11pm

I ordered on the 4th, one pen with stacked codes. I haven't heard anything since the confirmation email and the tracking isn't working for me.

I paid with paypal and it hasn't been refunded so I'm still hopeful

iniall · 20-01-2021 3:17pm

Carb wrote: »

Got my cancellation email this evening. Single pen with stacked codes, ordered on the 2nd and cost €33.

Irrationally annoyed about it considering I had no intention of buying a pen until I stumbled upon this thread. By tomorrow I'll have convinced myself I really do need a pen, just so I can can buy one somewhere elseðŸ˜. That will teach them.

I haven't had any contact, aside from an email confirmation of my order on 6 January, but the money - €24 - was pending on my bank account, and has since disappeared, so I suspect I'll either get a cancellation email soon, or I'll just never hear from them again.

Similarly annoyed in that I did not need a pen until I saw this BA and now I'm feeling a little bereft. Lousy Cross...

swingking · 20-01-2021 3:21pm

My payment was reverted in Revolut but my order status still says Processing.

endacl · 20-01-2021 3:23pm

Blanchy90 wrote: »

I ordered on the 4th, one pen with stacked codes. I haven't heard anything since the confirmation email and the tracking isn't working for me.

I paid with paypal and it hasn't been refunded so I'm still hopeful

Same. I phoned the UK number this morning, out of interest. Was told the order definitely hadn’t been cancelled, but they’re having serious trouble shipping to Ireland post-Brexit.

Got the impression orders weren’t being cancelled due to stacked codes. He was a little evasive, but gave the impression they’d oversold. Bit like the problems the airlines walk themselves into sometimes.

rodneytrotter15 · 20-01-2021 4:21pm

lawred2 wrote: »

So who's still standing with no deliveries or notification of a cancelled order?

I am for one.

Still "processing"

Haven't heard a bean from them. 2 orders, 1 for 2 pens and one single all engraved. Payment showing as pending on Transferwise account

a_ominous · 20-01-2021 5:38pm

I just received the PFO mail, "order cancelled".
Ordered on 3rd Jan, using stacked codes and no communication since then, or charge to credit card.
Too bad.

lawred2 · 20-01-2021 5:39pm

a_ominous wrote: »

I just received the PFO mail, "order cancelled".
Ordered on 3rd Jan, using stacked codes and no communication since then, or charge to credit card.
Too bad.

Above or below the €22?

Dante7 · 20-01-2021 5:48pm

I got a shipping notification 11 days ago, but according to DHL, they have yet to receive the shipment.

Shlippery · 20-01-2021 6:53pm

I'd sent an email few days ago asking but no response. Money still taken from my Revolut. Would be ideal if they returned it if it ain't gonna get shipped so I can at least try again for the fancy pen.

I'm very cross about the whole situation.

LizT · 20-01-2021 9:35pm

Has anyone that paid with PayPal had their order cancelled? I placed 2 orders on the 4th/5th and the money was taken. Haven’t heard anything from them since.

a_ominous · 20-01-2021 11:02pm

lawred2 wrote: »

Above or below the €22?

After the codes, order for 2 pens and various refills coming in around €55

august12 · 21-01-2021 12:38am

LizT wrote: »

Has anyone that paid with PayPal had their order cancelled? I placed 2 orders on the 4th/5th and the money was taken. Haven’t heard anything from them since.

Yes and refunded to paypal, bought on 1st January with stacked codes, pen was over 200 but about 65 after using three codes.

Atlantic Dawn · 21-01-2021 1:44am

Will have to call tomorrow, order still at awaiting handover to DHL, since the 9th.

chillinpenguin · 21-01-2021 9:33am

Atlantic Dawn wrote: »

Will have to call tomorrow, order still at awaiting handover to DHL, since the 9th.

I am in the same boat as you. Couldn't get through on the phone awaiting an email reply.

Let me know how you get on.

SmallTeapot · 21-01-2021 12:11pm

The funds reverted to my Revolut account as they were unclaimed funds for 15 days... but I still have not received an email to state that my order has been cancelled.... are they still shipping orders I wonder?

barrier86 · 21-01-2021 12:46pm

I ordered one code last week. Got confirmation email but nothing since. Money has gone back to my card.

I’d imagine it’s going to get cancelled. Very annoying considering I didn’t stack codes etc...

lawred2 · 21-01-2021 12:57pm

barrier86 wrote: »

I ordered one code last week. Got confirmation email but nothing since. Money has gone back to my card.

I’d imagine it’s going to get cancelled. Very annoying considering I didn’t stack codes etc...

I'd say you'll be grand

They have delays that's all... the hold on your money being reverted doesn't mean your order isn't going to be processed.

Wolftown · 21-01-2021 3:28pm

chillinpenguin wrote: »

I am in the same boat as you. Couldn't get through on the phone awaiting an email reply.

Let me know how you get on.

Same with me. Ordered on the 1st but according to DHL still hasn't been handed over to them. Called and emailed Cross and was sent the below on 18/01:

We have looked into the status of your order and this is currently with our courier.

Your order should be delivered either today up to 8 pm or tomorrow up to 8 pm

Wolftown · 21-01-2021 5:52pm

Spoke to George on the UK line earlier. He advised that a lot of orders are on hold due to complaints regarding custom charges, mine being one of these held orders. He initially couldn't give me any timeline for when he expected this to be resolved.

I told him that my order was a birthday present for someone and was needed by 27/01 (completely fabricated), and that I don't have an issue paying customs if required. My order is only around €25 so not really concerned about that aspect.

Result was George had mine sent today by express. I've already received an email from DHL stating delivery before 6pm tomorrow. No mention of customs so far.

Might be an option to try the above for someone who just wants their pen!

lawred2 · 21-01-2021 6:03pm

Wolftown wrote: »

Spoke to George on the UK line earlier. He advised that a lot of orders are on hold due to complaints regarding custom charges, mine being one of these held orders. He initially couldn't give me any timeline for when he expected this to be resolved.

I told him that my order was a birthday present for someone and was needed by 27/01 (completely fabricated), and that I don't have an issue paying customs if required. My order is only around €25 so not really concerned about that aspect.

Result was George had mine sent today by express. I've already received an email from DHL stating delivery before 6pm tomorrow. No mention of customs so far.

Might be an option to try the above for someone who just wants their pen!

had you stacked up the codes?

Wolftown · 21-01-2021 7:11pm

lawred2 wrote: »

had you stacked up the codes?

No, just used one code

Interrobang · 21-01-2021 7:43pm

LizT wrote: »

Has anyone that paid with PayPal had their order cancelled? I placed 2 orders on the 4th/5th and the money was taken. Haven’t heard anything from them since.

I placed an order for a pen and cartridges on the 4th, stacked the four codes and paid with PayPal. I received the order confirmation email from Cross immediately, but heard nothing further until I got a text and email on the 14th from DHL to say that it would be delivered the following day. The pen duly arrived last Friday... and Cross emailed me on Saturday to let me know that it had shipped. The value of my order was just under €22.

Bearcat1 · 21-01-2021 8:11pm

The Bearcat made a purchase of a pen that has yet to deliver. The Bearcat made this purchase after consuming 8 large bottles of that fine Belgian Ale. Bearcat topped this off with a half bottle of cheap pleb vodka and engaged in a shameful act.

One week passed when the Bearcat remembered this order when reading this thread, Bearcat was worried that an excessive order had been placed, relieved that only one pleb pen ordered. Bearcat then researched Cross and realised they are now a pleb brand.

Bearcat cast shames on the greddy cheap plebs stacking codes.

The Inbetween is mine · 21-01-2021 8:18pm

Bearcat1 wrote: »

The Bearcat made a purchase of a pen that has yet to deliver. The Bearcat made this purchase after consuming 8 large bottles of that fine Belgian Ale. Bearcat topped this off with a half bottle of cheap pleb vodka and engaged in a shameful act.

One week passed when the Bearcat remembered this order when reading this thread, Bearcat was worried that an excessive order had been placed, relieved that only one pleb pen ordered. Bearcat then researched Cross and released they are now a pleb brand.

Bearcat cast shames on the greddy cheap plebs stacking codes.

sTUTz...sTUTz.....sTUTz bearcat !

Bearcat1 · 21-01-2021 8:22pm

The Inbetween is mine wrote: »

sTUTz...sTUTz.....sTUTz bearcat !

The Bearcat summarizes you ordered a tacky red Ferrari cross pen.

Bearcat1 · 21-01-2021 8:30pm

The Bearcat has become mildly irritated by cross not responding to an email sent. The Bearcat while slightly inebriated made an ill advised purchase, then realised that all dishonest plebs stacking codes. This scurrilous behaviour worries the Bearcat.

The Inbetween is mine · 21-01-2021 8:38pm

Bearcat1 wrote: »

The Bearcat summarizes you ordered a tacky red Ferrari cross pen.

The Inbetween actually sells Hugo Boss pens... but tried to order 2 cross pens as gifts...
But the Inbetween stacked codes and has had 1 email saying 1 item is cancelled.
The Inbetween waits with baited breath for news on his tacky red Ferrari pen and folio set

Bearcat1 · 21-01-2021 8:49pm

The Inbetween is mine wrote: »

sTUTz...sTUTz.....sTUTz bearcat !

The Inbetween is mine wrote: »

The Inbetween actually sells Hugo Boss pens... but tried to order 2 cross pens as gifts...
But the Inbetween stacked codes and has had 1 email saying 1 item is cancelled.
The Inbetween waits with baited breath for news on his tacky red Ferrari pen and folio set

The Bearcat meaning no disrespect enjoys conversing with a pleb on occasion, and thus understands the need to stack codes.

The Inbetween is mine · 21-01-2021 8:51pm

Bearcat1 wrote: »

The Bearcat meaning no disrespect enjoys conversing with a pleb on occasion, and thus understands the need to stack codes.

The Inbetween recognises that the bearcat is a member of the hoi polloi and encourages his attempt at betterment

Bearcat1 · 21-01-2021 10:21pm

Wolftown wrote: »

Spoke to George on the UK line earlier. He advised that a lot of orders are on hold due to complaints regarding custom charges, mine being one of these held orders. He initially couldn't give me any timeline for when he expected this to be resolved.

I told him that my order was a birthday present for someone and was needed by 27/01 (completely fabricated), and that I don't have an issue paying customs if required. My order is only around €25 so not really concerned about that aspect.

Result was George had mine sent today by express. I've already received an email from DHL stating delivery before 6pm tomorrow. No mention of customs so far.

Might be an option to try the above for someone who just wants their pen!

The Bearcat is weak with rage upon learning of such calculated deceit.

Dante7 · 21-01-2021 10:47pm

The Bearcat has been added to the ignore list

Leg End Reject · 21-01-2021 11:55pm

The Leg End Reject stumbled into this thread and shall exit decidedly bemused.

the mahogeny gaspipe · 22-01-2021 2:11am

feel like i have have been scammed by cross. ordered on 1st jan. got the your order has been shipped. checked dpd tracking. dpd says the order is still with cross. emailed cross, got generic replies. so i have started dispute with paypal
order value 26 euro. the mgp is not a happy bunny

Atlantic Dawn · 22-01-2021 2:33am

the mahogeny gaspipe wrote: »

feel like i have have been scammed by cross. ordered on 1st jan. got the your order has been shipped. checked dpd tracking. dpd says the order is still with cross. emailed cross, got generic replies. so i have started dispute with paypal
order value 26 euro. the mgp is not a happy bunny

Similar here, they are a shower of fookwits if they didn't understand Brexit and held a .ie domain. UK is fecked as an economy.

the mahogeny gaspipe · 22-01-2021 2:51am

Atlantic Dawn wrote: »

Similar here, they are a shower of fookwits if they didn't understand Brexit and held a .ie domain. UK is fecked as an economy.

with you there

endacl · 22-01-2021 3:03am

Bearcat1 wrote: »

The Bearcat is weak with rage upon learning of such calculated deceit.

Wonder how long it'll take the Bearcat to realise we all 'get it', but it's not working.

blue_blue · 22-01-2021 5:56am

Wow.

Whinging over a fancy pen.

Christ.

SouthWesterly · 22-01-2021 8:27am

blue_blue wrote: »

Wow.

Whinging over a fancy pen.

Christ.

But it wasn't just any pen. It was an angry pen

Lucifer · 22-01-2021 12:35pm

Atlantic Dawn wrote: »

Similar here, they are a shower of fookwits if they didn't understand Brexit and held a .ie domain. UK is fecked as an economy.

They do not have a .ie domain.

Atlantic Dawn · 22-01-2021 12:37pm

Lucifer wrote: »

They do not have a .ie domain.

Sorry meant Irish region page.

Cross Pens

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