Cross Pens

lawred2

swingking wrote: »

I've still had no update on the shipping of my both pens ordered on the 1st. I'm a bit annoyed with the lack of communication tbh.

Puts me off buying from this company again.

I've two orders - one on the 1st and another on the 5th

silence on both fronts

sydthebeat

My pending transaction seems to have disappeared from my AIB account

Dublinstiofán

Ordered on the 1st and haven’t heard a word

whiterebel

Ok, just FYI. When it is on delivery and charges paid you can access the Tax documents on the DHL website. On mine there are 4 - 2 pages of customs entry, 1 commercial invoice and 1 entry summary. On mine the entry summary is wrong, it shows duty amounts and an incorrect total.
The entries are correct and it is great to see them as it might help people understand the work that goes into doing these....€5 is very cheap for this, I have to say.

Anyway, the reason the VAT is all over the place, is because Cross took the UK VAT off, then DHL added on the Irish VAT. Thats how €36.25 became €6.29. The actual amount for VAT was €29.96. Mystery solved, Scooby.

Kintarō Hattori

Well that's annoying. I placed an order on the 5th, got confirmation. Have checked my card and can't see any payment to Cross. I checked the order number on their site and it's as if it doesn't exist.

SheroP

My experience is that I received a mail from cross to say it was out for delivery with dhl
When I tracked the package on the dhl site , I was advised to contact dhl express
When I spoke to cs , lady advised that the delivery was interrupted and looked like cross had suspended delivery, she advised to contact cross
Having done that I spoke with a lady who said she has to speak to her manager and will email me
That’s where it stands for me

Prefect_1998

with all this talk of Pens, we need a good paper BA now..

had to order some from amazon while i wait for it:D

The Inbetween is mine

My second order is no longer pending on my bank account, cancelled by Cross inside the last hour

SouthWesterly

The Inbetween is mine wrote: »

My second order is no longer pending on my bank account, cancelled by Cross inside the last hour

It may reappear. Happened me with revolut

The Inbetween is mine

SouthWesterly wrote: »

It may reappear. Happened me with revolut

Doubtful I think... Same pattern as my first order... but I live in hope!

swingking

I just spoke to CS and they informed me that if the order hasn't been shipped yet, then it will be cancelled.

Sorry guys…

blastman

Ordered 4th Jan, radio silence since then. As of yesterday the transaction was still pending on my account...

Reading this thread, it's clear the company was aptly named...

dakar

dakar wrote: »

Order value €37.78
Customs Duty €0.00
Irish VAT €6.56
DHL fee for collection of same €5.00

Like a lot of others on here, this has been an eye opener for how the post Brexit world works. I’ll certainly be keeping a closer eye on where I’m buying from and how VAT is being handled.

A fiver DHL fee isn’t the end of the world on an impulse bargain buy where I still did very well, but whatever about a few cents in VAT/duty, courier collection fees will be a PITA on cheap AliExpress or Wish impulse buys in the future.

the big platforms in China like aliexpress will move to pre-charging Irish VAT come July when the 22 euro limit exemption goes.

they already do this with other countries.

mik_da_man

swingking wrote: »

I've still had no update on the shipping of my both pens ordered on the 1st. I'm a bit annoyed with the lack of communication tbh.

Puts me off buying from this company again.

I just rang and was told that one of the pens on my order is Out of Stock for another 2 weeks but the full order will be shipped then..

I asked them to just drop that one item but he couldn't..
The lack of communication and different information is frustrating..

lawred2

Case of being patient lads. They are only pens. And I doubt that many of us are stuck for them nor have we stuck a whole lot into them given all the discounts.

It's unlikely that they'll just cancel a pile of orders. That's an administrative pain.

Shlippery

lawred2 wrote: »

Case of being patient lads. They are only pens. And I doubt that many of us are stuck for them nor have we stuck a whole lot into them given all the discounts.

It's unlikely that they'll just cancel a pile of orders. That's an administrative pain.

It's the excitement of getting pens we didn't know existed 10 days ago, that's the point!!!

I, for one, can not WAIT for my R2D2 fountain pen.

:pac:

fdevine

Shlippery wrote: »

I, for one, can not WAIT for my R2D2 fountain pen.

:pac:

Me too. Got the R2D2 rollerball & notebook for Christmas so the fountain pen will finish it off nicely

More concerned about the €75-80 Tech3+ ordered for <€21 as a present though

lawred2

I just got the first DHL shipping notification...

mik_da_man

fdevine wrote: »

Me too. Got the R2D2 rollerball & notebook for Christmas so the fountain pen will finish it off nicely

More concerned about the €75-80 Tech3+ ordered for <€21 as a present though

If it's the red one then it's out of stock, that's what is holding up my order...

KinsellaJ

Just got a DHL delivery notification for an order tomorrow. Not sure whether it's for refills @ €14 that were ordered on the 2nd or engraved pen @ €39 ordered on the 1st. No charges due at the moment so expect its for the refills. No point having refills if I'm not going to get a pen!

fdevine

mik_da_man wrote: »

If it's the red one then it's out of stock, that's what is holding up my order...

Ah FFS.......red transluscent one......

Was in a seperate order though. I made three individual orders and no word on any of them

Witcher

Just received DHL notification for order from the 6th, my one from the 4th obviously got cancelled.

luvlyjubbly

Notification of delivery for tomorrow via text & email.
Ordered 2nd Jan, ~€18, no engraving.

Hadn't had any communication since placing order

Unknownability

Haven't heard anything since the 1st and unfortunately I've convinced myself I need a nice pen.

SOPHIE THE DOG

I ordered on pen for about €15 (stacked the discounts) on 5th Jan (Tuesday last week).
DLH text rec'd a few mins ago - delivery due before 6pm tomorrow.
Tracking info is as follows (I'll post again to (hopefully) confirm receipt and thank the OP):

Shipper has generated a shipment label, but the shipment has not yet been handed over to DHL : Monday, January 11, 2021 at 09:00
ShipperAT CROSS LTD
Shipper addressUnit 14 Windmill Trading Estate Thistle Road LUTON Thistle Road LUTON LU1 3XJ
Pick up11 Jan 2021
Estimated delivery13 Jan 2021 before 6pm
Pieces1

gerard2210

Unknownability wrote: »

Haven't heard anything since the 1st and unfortunately I've convinced myself I need a nice pen.

Don't give up hope.
I ordered on the 1st, order total 20.50. just got a text from DHL due for delivery tomorrow.

SouthWesterly

Got. Notification of 2 orders from DHL . Not sure what they are. Ordered 3.one over 22 euro.
No notification of charges

DroidJoi

Got a shipping notification from Cross but the DHL link just states "Shipper has generated a shipment label, but the shipment has not yet been handed over to DHL".

Called Cross earlier about my order. They are aware that we will be charged VAT. CS stated that it wouldn't be much for my order in comparison to retail prices... As the value of the goods are very good even after the charges. Was asked if I want to cancel instead.

In fairness, the products are worth a lot more than we are paying. So some people will appreciate the products while other who probably wouldn't have purchased if the prices weren't so low will find it expensive.

Nigel Fairservice

Still nothing here. Ordered two engraved pens on 01/01 and 05/01. Haven't heard a thing since. Money hasn't reverted so I'll take that as a positive.

mik_da_man

fdevine wrote: »

Ah FFS.......red transluscent one......

Was in a seperate order though. I made three individual orders and no word on any of them

Yep that's the one.

I just got a notification of one other order placed on the 5th under the 22 quid, same as others, due on the 11th, no mention of charges.