Virgin Media Cancellation deals

beauf · 24-11-2020 3:14pm

Anyone have to cancel to get it?

I got no offers other than what's on the website. Usual horse trading and bluffing will now commence.

theintern · 24-11-2020 3:40pm

Ladybird37 wrote: »

Hi Guys,
Just looking for a bit of advice on what way to play this. I was offered 9 months half price for BB and TV but rejected as I wanted to move to eir broadband only. Engineer for Eir came today and cannot find the cable for the phone line, therefore it cannot be installed. I've still 2 weeks to go until I'm cut off from Virgin. Is it possible to call and tell them I want to avail of the 9 months half price offer even though I started the cancellation process? This would be for both tv and BB which I now only really need BB but as a remaining customer it works out cheaper to have both at the 9 month half price deal than to sign up for just BB @ €60, do you think I would get them to agree to the new customer offer of just BB @ €46 pm? Thanks in advance.

This happened to me too. I wonder if we live in the same apartment building. Really frustrating. VM are my only option because of it, not that I let them know that every year!

gabbo is coming · 25-11-2020 3:41am

Got 6 months half price yesterday afternoon but no confirmation email yer, does it take a day to issue?

CoBo55 · 25-11-2020 10:25am

gabbo is coming wrote: »

Got 6 months half price yesterday afternoon but no confirmation email yer, does it take a day to issue?

I didn't get mine until the next day.

OnLooker · 25-11-2020 12:25pm

Is there a loyalty number to call anymore?

Rang up there and only got offered €15 off for 9 months. It sounded like a Yank I was talking to

DavyD_83 · 25-11-2020 1:02pm

Third call today and got the 9 months half price. Thanks for the pep talks boards, I'd have given up a long time ago without this thread.

Sierra Oscar · 25-11-2020 2:39pm

DavyD_83 wrote: »

Third call today and got the 9 months half price. Thanks for the pep talks boards, I'd have given up a long time ago without this thread.

Enjoy!

I'm currently on hold to cancellations to try and get the €5 mobile offer for 6 months. Minimum 60 minute wait time on the line! :eek:

Customer support across all the networks is gone to ****e since the onset of working from home.

CoBo55 · 25-11-2020 2:45pm

Sierra Oscar wrote: »

Enjoy!

I'm currently on hold to cancellations to try and get the €5 mobile offer for 6 months. Minimum 60 minute wait time on the line! :eek:

Customer support across all the networks is gone to ****e since the onset of working from home.

I'll see you that and raise it to 1 hour 20 mins on the phone to Littlewoods, an 01 number too so it swallowed up all my minutes, it's absolutely disgraceful. I see someone from eir on the griddle this morning, not that it'll make a damn bit of difference.

OnLooker · 25-11-2020 4:03pm

OnLooker wrote: »

Is there a loyalty number to call anymore?

Rang up there and only got offered €15 off for 9 months. It sounded like a Yank I was talking to

Rang back up again and was offered 6 months half price. Didn't take it yet. Think I will call again tomorrow and ask for 9 months half price

Sierra Oscar · 25-11-2020 4:08pm

I'm currently waiting on 1 hour 38 minutes. The longest wait I've ever had.

Sierra Oscar · 25-11-2020 4:32pm

I got disconnected exactly two hours of waiting. Disgraceful, really.

The_Conductor · 25-11-2020 4:41pm

Sierra Oscar wrote: »

I got disconnected exactly two hours of waiting. Disgraceful, really.

I got disconnected after 40 minutes.........
They're gone like Eircom..........

gabbo is coming · 25-11-2020 4:43pm

The_Conductor wrote: »

I got disconnected after 40 minutes.........
They're gone like Eircom..........

Got the confirmation mail for the 6 months 1/2 price. Used chat to confirm, it was instantaneous.

Sierra Oscar · 25-11-2020 4:45pm

gabbo is coming wrote: »

Got the confirmation mail for the 6 months 1/2 price. Used chat to confirm, it was instantaneous.

I was on to chat but was redirected to 1908. Chat is handy for general queries, but they'll often redirect you to 1908 at the slightest hint of any hassle, this is even stated at the beginning of all online chats.

Please note, our online teams are unable to make changes to your Direct Debit or arrange cancellation of services. For Direct Debits, head over to www.virginmedia.ie/myvirginmedia and for cancellation queries, please call 1908.

What I find incredibly frustrating is that chat representatives refuse to arrange callbacks. This is what I got when I requested one. I don't really understand.

Apologies for you have reach messaging we only have limited resources and unable to call or set callbacks. Hope you understand.

One More Toy · 25-11-2020 5:06pm

I'm a virgin broadband customer,

Is the TV app down for anyone else? They say they are aware of the problem

DavyD_83 · 25-11-2020 5:24pm

Sierra Oscar wrote: »

Enjoy!

I'm currently on hold to cancellations to try and get the €5 mobile offer for 6 months. Minimum 60 minute wait time on the line! :eek:

Customer support across all the networks is gone to ****e since the onset of working from home.

I've been offered the mobile offer every time I call.
I was told €5 per month for 6 months, then 25 after that.
The 25 still seemed step enough to me, I've unlimited everything (but v limited signal for calls) with Gomo for tenner a month.

Sierra Oscar · 25-11-2020 5:43pm

DavyD_83 wrote: »

I've been offered the mobile offer every time I call.
I was told €5 per month for 6 months, then 25 after that.
The 25 still seemed step enough to me, I've unlimited everything (but v limited signal for calls) with Gomo for tenner a month.

Are you an existing mobile phone customer and is that for your existing sim, or for taking out a new sim with them?

I eventually got through. It seems like they cleared their queue as I had been holding and the line hung up, when I rang back I got through straight away.

Anyway the representative offered me €15 for 6 months and €25 thereafter. When I pushed for the €5 for six months she straight up told me I was 'mistaken' in thinking existing customers were availing of the offer.

I've put in a complaint anyway regarding the ridiculous issues on the phone lines today. Over three hours of waiting and dropped calls on a number of occasions.

Sappy404 · 25-11-2020 6:08pm

The mobile offer is a monthly rolling contract. You can move any time to someone else. I just moved this week and plan on calling in 6 months to renegotiate.

beauf · 25-11-2020 6:16pm

I was on the 5 mobile plan before I doubt they'll offer it to me again. So I haven't bothered. Maybe they would because they keep beginning it up when I ring.

okidoki987 · 25-11-2020 7:14pm

DavyD_83 wrote: »

The 25 still seemed step enough to me, .

I'd say they do that as some people won't move after joining them.
It's very steep nowadays for unlimited everything but wasn't in the past.

MadamX · 26-11-2020 3:23am

1 hour 52 mins on the phone to VM this afternoon. Totally wrecked after that marathon but it paid off. Finally bargained the agent down to 9 months half price for BB, TV and home phone. The deal is there to be had but persistence and doggedness are required. A bit of plaumausing and chit chat with the agent won’t go astray either.

garo · 26-11-2020 10:11am

Wasted another hour on the WhatsApp chat with VM yesterday. My contract was up in Sep and I called them the week before to cancel TV and get broadband only for 1 year. Took the 9 months 15 euro off deal because I couldn't keep arguing for an hour. Got a tough rep at the other end. They messed up my order and cancelled TV and still charged me for it. Had to spend an hour arguing for them to stop charging me for TV and give me the money back in early Oct.

In the next bill I realised that they didn't start the broadband contract and I was getting charged full price. So called them. Got got the same offer plus the 15 off the previous month and a half. So effectively 10.5 months at 15 off and 3 at full price. Took it.

Got the November bill last week and guess what? No refund for the month and half they overcharged me due to their mistake. The rep took a long time to understand what I was saying. Kept repeating that I am getting the offer anyway its just starting later. Eventually copped on that the start date had been changed and gave me the money. Was very apologetic at the end but I am not getting my hour back.

Very very frustrating experience. They have good broadband but do their best to drive your blood pressure up.

tallaghtfornia · 26-11-2020 6:39pm

Is it worth ringing the up currently have 2 accounts in my name with just BB paying €59 PM on each account - rang today and there was an hour waiting time but had no time to hang on got €15 a month of last year of each account and it was better than nothing

Crazy how these big companies get away with these long waiting times to speak to someone If I was to operate like that I would close tomorrow - its elderly people I feel sorry for if they have an issue.

shakedown · 30-11-2020 5:28pm

Rang to renew 250MB broadband (€60 p/m standard cost).

Was 1 hour waiting, and straight away offered €44 for 9 months. I asked for half-price 9 months but was denied, so just accepted rather than continue the battle.

sonofenoch · 30-11-2020 7:07pm

Have BB @62.50 pm.....was thinking of adding the basic tv package for another room, the deal costs me 82 quid while new customers can get it at 69 pm ..............fuks sake should it not be the other way round instead of existing customer having to haggle their soul to get a deal, I can't recall how many years I've been with them it's so long

FrankGrimes · 30-11-2020 8:34pm

Just had 4th kid arrive so been very tight on time and not able to do the call and hold on forever game. Am out of contract on 240Mb broadband (which given I use my own Ubiquiti networking gear works great) and Horizon TV (diabolical).

I want to upgrade to 360 TV and have that in 2 rooms and 500Mb broadband (as based on a thread in the Broadband forum, 1Gb is flawed at present). Having heard all the promotions for Black Friday, was pretty surprised when I logged onto the site to see basically no deals available for existing customers. I went ahead and ordered as I can cancel within the 14 days. Should I just call 1908 and say I'll cancel and go elsewhere if they don't give me a deal as given I'm out of contract and don't use the TV all that much as it's mainly Netflix etc. streaming, I'm not strongly bound to them so no reason to stay if they're going to treat me worse than a new customer?

okidoki987 · 30-11-2020 8:50pm

If you can't get the same offers as existing or new customers and you have the ability to move to somewhere else, move.
The more people that do it, the better offers Virgin will have to offer to their existing customers to stay.

Luckycharm · 01-12-2020 6:56pm

Has anyone got any offers that include swapping Horizon box for new 360 box?

California Dreamer · 02-12-2020 10:14am

Rang at 0900. Got connected at 0905. Got 15 off for 9 months. Honestly I didn't expect anything more. I am happy enough with that. Beats being on hold for an hour plus!

Morries Wigs · 04-12-2020 10:18am

anyone get offered the new 1 gb broadband -worth getting?will it end buffering city based

geordi · 04-12-2020 2:29pm

Thanks to those who suggested calling Friday afternoon.

Called at 13:15 - connected at 13:18 - offered 6 months half price immediately - done by 13:25. &#55357;&#56835;

Nokia6230i · 08-12-2020 4:15pm

€63 currently. Offered €45 for 6 Months/€60 for 6 Months & it'd be 250 MB instead of the current 240 Mb.

As I was talking I did an Ookla Speedtest; 14 Ping, 47.42 D/L & 24 U/L.......don't think increasing things by 10 Mb's gonna make a difference; the D/L can vary widely but my main bugbears currently're not being able watch RTE Player; their 1080p/Automatic selection has to be whittled down to 234p to stop it buffering and even then it's not always successful; dreading All Ireland Finals, Christmas Day, Late Late Toy Show, Late Late Show etc.

Netflix/Amazon Prime no problem but Twitter videos're out & YouTube is slow to load too.

Have a VM Techie in today; same guy was in 6-8 weeks ago & got a new modem & a Cat. 6 Ethernet Cable too; he's reckoning a new laptop cos mine's too old @ 6 years.

Guessing since that's out price-wised I'm gonna go Vodafone & give them a chance; €30 a month for 12 months; can't be any worse.

KOR101 · 09-12-2020 3:17pm

Are people calling 1908?

The_Conductor · 09-12-2020 4:00pm

KOR101 wrote: »

Are people calling 1908?

Nope: 061-272 190

Seve OB · 09-12-2020 6:57pm

Eir dude called to my house other day.
Says I can now get FTTH.
Told me Eir will pay disconnection fee to Virgin and even though I have only recently signed up a new deal with virgin the cancellation fee is only€150.
They won’t actually pay it, but rather give credit on my account.

Anyone explored this option?

CoBo55 · 09-12-2020 7:08pm

Seve OB wrote: »

Eir dude called to my house other day.
Says I can now get FTTH.
Told me Eir will pay disconnection fee to Virgin and even though I have only recently signed up a new deal with virgin the cancellation fee is only€150.
They won’t actually pay it, but rather give credit on my account.

Anyone explored this option?

Run Forrest run... Who told you the cancellation fee was €150? They were trying that crack before and leaving people owing big bills to their previous provider.

Seve OB · 09-12-2020 7:11pm

CoBo55 wrote: »

Run Forrest run... Who told you the cancellation fee was €150? They were trying that crack before and leaving people owing big bills to their previous provider.

My thoughts exactly

The_Conductor · 09-12-2020 8:20pm

Seve OB wrote: »

Eir dude called to my house other day.
Says I can now get FTTH.
Told me Eir will pay disconnection fee to Virgin and even though I have only recently signed up a new deal with virgin the cancellation fee is only€150.
They won’t actually pay it, but rather give credit on my account.

Anyone explored this option?

Seriously- avoid EIR like the plague, however bad Virgin are- just wait until even the slightest thing goes wrong with EIR (esp. with billing)- they are impossible to deal with. I ended up taking a court case against them- and even after they settled rather than going to court- I was still owed nearly EUR700.

They are a criminal organisation.

degsie · 09-12-2020 10:56pm

Seve OB wrote: »

Eir dude called to my house other day.
Says I can now get FTTH.
Told me Eir will pay disconnection fee to Virgin and even though I have only recently signed up a new deal with virgin the cancellation fee is only€150.
They won’t actually pay it, but rather give credit on my account.

Anyone explored this option?

BlondeBomb · 10-12-2020 9:46pm

Got a new box today for self set up. I replaced the connections from old box into new box. Getting error message “please contact our customer care team on 1908 to subscribe”

Any ideas? Should I have used the new connections they sent out? I wouldn’t imagine that matters.

beauf · 10-12-2020 10:01pm

Anytime I've a got a new box, (not had one of these) it has taken a few hours to sort itself out.

I would turn the hub on and off as-well. Not just the TV box, assuming you have seperate ones.

beauf · 11-12-2020 1:06pm

I've not managed to get any decent deal of them the last few years. Currently BB only. They'll knock a few euro off. But thats about it.

beauf · 11-12-2020 1:09pm

Might be better to keep the BB with VM and get the TV from SKY. It works out the same more or less.

Blingy · 11-12-2020 4:46pm

Thanks for whoever had the tip to ring on a Friday. Got half price for 9 months for BB and TV (100 channels). And a new virgin 360 box and new modem. Not bad. Been out of Contract for a while so I was paying a lot every month.

fungie · 13-12-2020 2:31pm

I haven't been able to get anything better than 15 euro off for 9 months; rang several times at this stage.

SamShadow · 13-12-2020 2:39pm

I've found from experience that you'll get the best deal once you actually cancel. I think then you can switch back if you want as there is normally a cooling off period for new contracts of 2 weeks I think?

fungie · 13-12-2020 8:23pm

SamShadow wrote: »

I've found from experience that you'll get the best deal once you actually cancel. I think then you can switch back if you want as there is normally a cooling off period for new contracts of 2 weeks I think?

I gave notice to cancel and waited until day before before ringing. Still weren't playing ball.

beauf · 13-12-2020 9:03pm

fungie wrote: »

I gave notice to cancel and waited until day before before ringing. Still weren't playing ball.

Same here last year.

duffman13 · 13-12-2020 9:07pm

I have to say they are getting worse to deal with, really is shocking! Have cancelled at this stage and signed up as a new customer, want the new box and little in the way of alternatives in my area for BB. Sooner the better a bit of competition hits the market. Charging €110 a month and a new customer deal available for 12 months at 69 a month rising to 92. Reps ive dealt with have been awful

okidoki987 · 13-12-2020 11:17pm

beauf wrote: »

Same here last year.

They know there's a large % of customers who won't leave despite putting in a cancellation.
The more people that cancel, the better the offers to stay for others should be but they know the alternatives are limited for a lot of people and are playing hardball.
I had Virgin, cancelled it, they didn't come back with any offers so I let it stand and moved.
Was sick of paying them double what others were charging for no reason.

Virgin Media Cancellation deals

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