Virgin Media Cancellation deals

evostik · 05-02-2015 6:53pm

My 50% UPC deal is up on Monday so need to give them a call. What's the best deal going for the €85 Horizon Max deal. 6 months half price and 6 months full price?

Somebody mentioned getting 9 months half price a week or so ago. Anybody else mange this?

Thanks in advance

jay0109 · 05-02-2015 9:13pm

evostik wrote: »

My 50% UPC deal is up on Monday so need to give them a call. What's the best deal going for the €85 Horizon Max deal. 6 months half price and 6 months full price?

Somebody mentioned getting 9 months half price a week or so ago. Anybody else mange this?

Thanks in advance

6 months half, 6 months full.
Setanta/BT for free for 2 months or sky sports/movies at 20% off for as long as wanted. No cancellation fees if later eliminating them

Trilla90 · 05-02-2015 9:55pm

cancelled the upc tv, kept the broadband/upgraded to 240mb deal. Got it half price for 4 months. They originally said they couldn't budge on the €45 per month as i wasn't a new customer. So i told them we've been with them 5 years and never complained, always paid on time and never got a single discount off them. They eventually offered the half price for 4 months.

Earlier i had ordered Sky for TV and got a very good deal. Had intended to compare it with what UPC would offer but it was so good i didn't bother. Shaved €30 off the current UPC bill for more channels than we're currently getting. 25% off for 12 months. UPC loyalty rep offered to match what Sky were offering (minus movie channels) but it was too late will see how we get on with Sky. Hopefully they don't bump up prices too much in 12 months time

iggy · 05-02-2015 10:04pm

Trilla90 wrote: »

cancelled the upc tv, kept the broadband/upgraded to 240mb deal. Got it half price for 4 months. They originally said they couldn't budge on the €45 per month as i wasn't a new customer. So i told them we've been with them 5 years and never complained, always paid on time and never got a single discount off them. They eventually offered the half price for 4 months.

Earlier i had ordered Sky for TV and got a very good deal. Had intended to compare it with what UPC would offer but it was so good i didn't bother. Shaved €30 off the current UPC bill for more channels than we're currently getting. 25% off for 12 months. UPC loyalty rep offered to match what Sky were offering (minus movie channels) but it was too late will see how we get on with Sky. Hopefully they don't bump up prices too much in 12 months time

What price did u get sky TV for? I was quoted €38.50 for 12 months contract for variety bundle with hd.

noeleeee · 06-02-2015 4:50pm

Hi all, my 50% of deal for Horizon Max, 200mb BB is due to end Feb 15th. I have just been onto the Loyalty dept in limerick at 061-272190 trying to see what deal I can get now. I was told because I was coming of the 50% offer the best they can offer is €15 a month off for 6 months then full price - is this a fob off ?
Have any of you coming off the 50% off deal got 6 months for 1/2 price this time round ?
Is it worth trying again for the better deal ?

Thanks.

FrClintPower · 06-02-2015 5:49pm

noeleeee wrote: »

Hi all, my 50% of deal for Horizon Max, 200mb BB is due to end Feb 15th. I have just been onto the Loyalty dept in limerick at 061-272190 trying to see what deal I can get now. I was told because I was coming of the 50% offer the best they can offer is €15 a month off for 6 months then full price - is this a fob off ?
Have any of you coming off the 50% off deal got 6 months for 1/2 price this time round ?
Is it worth trying again for the better deal ?

Thanks.

I'm not coming off a 50% deal but I'd say it's a fob off. I rang the other day and got offered €15 off a month (€65 instead of €80) for 6 months, but rang back again today and got half-price for 6 months and then on to full price. The guy even said "You've been to Loyalty dept already so there's no point going back to the start, I'll go straight to half-price for 6 months". Consider €15 off their opening offer.

noeleeee · 06-02-2015 6:06pm

Thanks FrClintPower - Thats what I was thinking.
I will try again on Monday.

tigershould · 06-02-2015 8:03pm

Is there a cooling off period if I accept their offer over the phone. Edit

ROVER · 06-02-2015 8:30pm

noeleeee wrote: »

Hi all, my 50% of deal for Horizon Max, 200mb BB is due to end Feb 15th. I have just been onto the Loyalty dept in limerick at 061-272190 trying to see what deal I can get now. I was told because I was coming of the 50% offer the best they can offer is €15 a month off for 6 months then full price - is this a fob off ?
Have any of you coming off the 50% off deal got 6 months for 1/2 price this time round ?
Is it worth trying again for the better deal ?

Thanks.

Like yourself my Horizon max 12 month deal came to an end. Loyalty dept gave me a further six months on half price and six on full price 12 month contract. Really depends who you get.

Cork Exile · 10-02-2015 1:04am

Coming off the 12 month 50% off deal so gave the loyalty rang earlier. Was offer €15 a month off for 4 months initially, told them I wanted the 6 months half price deal that a few people on boards were getting. The agent spoke with his supervisor and came back with 50% off for 4 months and that they weren't offering the 6 months to customers coming off the previous 12 months 50% deal so I'll be ringing again tomorrow and give it one more shot

pippip · 10-02-2015 10:19am

Cork Exile wrote: »

Coming off the 12 month 50% off deal so gave the loyalty rang earlier. Was offer €15 a month off for 4 months initially, told them I wanted the 6 months half price deal that a few people on boards were getting. The agent spoke with his supervisor and came back with 50% off for 4 months and that they weren't offering the 6 months to customers coming off the previous 12 months 50% deal so I'll be ringing again tomorrow and give it one more shot

Thats crap, I'm just off 12 month deal. Offered €15 off, then 4 months, then I threatened to cancel and like you explained others getting 6months, was offered it straight away. Haven't took it yet.

I will say I cancelled and am due to be cut off this Friday and not one phone call from them. Will sit down on Thursday and ring SKY and UPC and see whos cheaper. There's not much in it anymore but every penny counts this years as funds are tight.

Trond · 10-02-2015 5:02pm

Im gona have some crack when I ring them on behalf of my mother and father. Just noticed the other thread re broadband and free calls for €45 euro a month!

They are currently paying (after the increase) €68 for 30mb broadband and calls. They have 2 of the older boxes (one recordable and one normal) No movies both with sky sport and MUTV. The total Feb bill was 167.98.

They do get about 30 euro off each month as theres a UPC booster box on the side of the house but that's still madness imo

Peig Sayers · 10-02-2015 6:14pm

I'm finished on my 12 month deal also. Rang the loyalty dept. twice today as I wasn't happy with the first deal being offered

. Was on the 120 limited package and now moved to the limitless 240mb with unlimited calls to Irish mobiles, local & national landlines + 400 minutes to 22 international destinations. €22.50 for 6 months then €45 for 6 months. Quite happy with that. I also get a new free modem

ciarsd · 11-02-2015 8:57am

I called as I'm now out of contract and last years deal has now ended. I got 6 months half price on my TV & BB package (I've no phone) with the exception of multiroom, which is €11/month and which they never include in the offers. Happy enough with that, but to be fair its what it should've been in the first place, before quoting nonsence monthly prices and before wasting time sending out another price increase only just last month.

lensman · 11-02-2015 12:40pm

Im just finishing a 12mth deal with UPC, my area has old cable which can only handle 30Mb speeds,(max 2MB download in reality) loyalty dept gave me a deal Jan 2014 of €31 per month for 30Mb broadband/150 anytime phone, (I dont use their phone), now in Feb 2015 they want to bump up my bill to €45 per month, no upgrade has been carried out in my area so they can't offer faster speeds, I called loyalty dept & they offered me a new 1yr deal, 6mths at €31 rising to €40 for the 2nd 6mths, in a nutshell after June 2015 they will be charging me an extra €10 per month but can't offer any improvement in their service, I told them Im looking at other options.:mad:
Their new offer works out at €426 over 12mths but I checked their site & they actually have a unlimited BB/phone offer working out at €400 over 12 mths, or better still they have a limited BB/phone offer working out at €340 for 12mths.

pippip · 11-02-2015 1:56pm

I just switched to Sky this morning. UPC offered me the half price 6 month deal, wouldn't budge past that. Rang SKY and they basically matched it, all be it in a round about way with discounts. Delighted now as I'll have the dish installed for any future Freeview installments I might pursue.

I hadn't the best reception with UPC on windy days which they seemed unable to fix after 14 months of trying. That and also the Horizon box had started to get on my nerves.

I emailed in my upc cancellation a month ago and the only reply I got was a request for arranging a time to collect my equipment. No confirmation what so ever and not a single communication to see if I would alter my mind.

That's that sorted for another 12 months....will see you all again then.

Big Nelly · 11-02-2015 2:21pm

Anyone know what the story is...

I got the UPC letter less than 2 weeks ago, 30 day cancellation etc on it. Rang UPC and they are saying they sent on 7th, according to there system anyway. There is no date or nothing on the letter.

The only date is that the price will increase from 1st Feb. Anyway I have escalated because there is no details or anything to suggest it was actually sent on 7th. I talked to first person and she was useless. They put me to loyalty and he said should be date on letter but there is none on mine,,,....

I am not impressed so going to cancel everything now but they want a cancellation fee. From a legal standpoint where am I? How can they say they have given 30 days notice with no date on letter?

noeleeee · 12-02-2015 4:09pm

Finally... just off the phone with loyalty dept. The upped their initial offer of €15 off a month for 6 months to 1/2 price for 4 months yesterday.

Called again today and received the 1/2 price deal for 6 months. So I am happy with this now. Still not as good as last years deal of 1/2 for the 12 months

Looking like this is the best that is out there so that's to all that have posted their offers.

TempAc · 12-02-2015 6:36pm

pippip wrote: »

I just switched to Sky this morning. UPC offered me the half price 6 month deal, wouldn't budge past that. Rang SKY and they basically matched it, all be it in a round about way with discounts. Delighted now as I'll have the dish installed for any future Freeview installments I might pursue.

I hadn't the best reception with UPC on windy days which they seemed unable to fix after 14 months of trying. That and also the Horizon box had started to get on my nerves.

I emailed in my upc cancellation a month ago and the only reply I got was a request for arranging a time to collect my equipment. No confirmation what so ever and not a single communication to see if I would alter my mind.

That's that sorted for another 12 months....will see you all again then.

Yeah, every deal they offered me had a price after a promotional period that was above current price even with the coming price rise included. So that was unacceptable.

Sent the cancellation email and requested they remove their cabling from the front of the building. Heard nothing since. I'd imagine they'll get in touch soon, removing the cabling from the front of the building would deprive them of offering service to my neighbours who all use UPC AFAIK. Unless of course they start digging up the road andmove all the cables. If they don't get back in touch it'll just be a case of snip with the bolt cutters time.

Trilla90 · 12-02-2015 11:34pm

TempAc wrote: »

Yeah, every deal they offered me had a price after a promotional period that was above current price even with the coming price rise included. So that was unacceptable.

Sent the cancellation email and requested they remove their cabling from the front of the building. Heard nothing since. I'd imagine they'll get in touch soon, removing the cabling from the front of the building would deprive them of offering service to my neighbours who all use UPC AFAIK. Unless of course they start digging up the road andmove all the cables. If they don't get back in touch it'll just be a case of snip with the bolt cutters time.

any reason for doing this? It wouldn't interfere with anything would it? We cancelled UPC for the tv (kept the broadband) but would it not be easier to keep the cabling in place incase you want to change back down the line?

moaningmyrtle · 12-02-2015 11:52pm

pippip wrote: »

I just switched to Sky this morning. UPC offered me the half price 6 month deal, wouldn't budge past that. Rang SKY and they basically matched it, all be it in a round about way with discounts. Delighted now as I'll have the dish installed for any future Freeview installments I might pursue.

I hadn't the best reception with UPC on windy days which they seemed unable to fix after 14 months of trying. That and also the Horizon box had started to get on my nerves.

I emailed in my upc cancellation a month ago and the only reply I got was a request for arranging a time to collect my equipment. No confirmation what so ever and not a single communication to see if I would alter my mind.

That's that sorted for another 12 months....will see you all again then.

Cancelled mine too as had gotten nowhere with a deal and to be honest I'm tired of negotiating every single year! All they had to do was offer me a reasonable discount and I would have stayed. They basically were charging me more in the end for less of a package ..and my bundle is fairly basic. Grrr...I hope they lose loads of customers ...they've had the market for far too long !!

gabbo is coming · 13-02-2015 8:31am

moaningmyrtle wrote: »

Cancelled mine too as had gotten nowhere with a deal and to be honest I'm tired of negotiating every single year! All they had to do was offer me a reasonable discount and I would have stayed. They basically were charging me more in the end for less of a package ..and my bundle is fairly basic. Grrr...I hope they lose loads of customers ...they've had the market for far too long !!

Cancelled also and installed Saorview and dish

260 to enable 4 points in the house and I bought a ariva153 separately in eBay for 90

Will pay for itself in less than 10 months and it seems like a valid alternative so far

Stayed with UPC for broadband. Even if I didnt I would not remove any cabling, you never know; the way people's viewing habits are moving online I can imagine basic tv for free from upc in a few years as an incentive to choose their broadband....eircom are essentially doing that

Thegalwayman · 13-02-2015 11:43am

Just off the phone them. Was paying 53.50 per mth for 120Mb BB, Select extra DVR HD etc, 2nd basic point and some phone package I never use.

Price was going up to 80 per month. Got 6mths half price 12 mth contract. So over the year a 60 per month price average. An extra 6.50 a mth for a few extra channels as they upgraded to max tv

groom · 13-02-2015 12:05pm

My first bill after the increases went from €27 to €43. It was only supposed to go to €30. Check your bills.

beauf · 13-02-2015 12:19pm

gabbo is coming wrote: »

... the way people's viewing habits are moving online I can imagine basic tv for free from upc in a few years as an incentive to choose their broadband...

+1. I think they will struggle to differentiate from the free alternatives with the flaky Horrorbox.

RainyDay · 13-02-2015 2:00pm

gabbo is coming wrote: »

Cancelled also and installed Saorview and dish

260 to enable 4 points in the house and I bought a ariva153 separately in eBay for 90

Will pay for itself in less than 10 months and it seems like a valid alternative so far

Stayed with UPC for broadband. Even if I didnt I would not remove any cabling, you never know; the way people's viewing habits are moving online I can imagine basic tv for free from upc in a few years as an incentive to choose their broadband....eircom are essentially doing that

I'm thinking about going this route, but just worried a bit about the internal cabling, and associated disruption or damage. Was their much involved in enabing your 4 internal points? Are there any nice wireless distributor solutions, for a location where I really don't want to be ripping up walls and floors?

gabbo is coming · 13-02-2015 8:56pm

RainyDay wrote: »

I'm thinking about going this route, but just worried a bit about the internal cabling, and associated disruption or damage. Was their much involved in enabing your 4 internal points? Are there any nice wireless distributor solutions, for a location where I really don't want to be ripping up walls and floors?

For two connections it was a drilling of an external wall. One connection was reused and the last was brought in to the attic under the eaves and dropped through attic floor to bedroom, behind a wardrobe. Not visible at all. Guy I got was excellent though

I wouldn't recommend it as a painfree alternative to upc; there's a lot of organising to do and time off work. But I feel upc were just getting too expensive. I've a lot of admiration for what upc has done for broadband in urban areas, but paying an additional 40-45 euro for basic TV is nonsense

afro man · 13-02-2015 11:13pm

Thegalwayman wrote: »

Just off the phone them. Was paying 53.50 per mth for 120Mb BB, Select extra DVR HD etc, 2nd basic point and some phone package I never use.

Price was going up to 80 per month. Got 6mths half price 12 mth contract. So over the year a 60 per month price average. An extra 6.50 a mth for a few extra channels as they upgraded to max tv

don't forget when your deal is up in 12 months .. they will incease your bill to include your new max package tv and you are back to square one with trying to get deals of them

RainyDay · 14-02-2015 11:08am

gabbo is coming wrote: »

For two connections it was a drilling of an external wall. One connection was reused and the last was brought in to the attic under the eaves and dropped through attic floor to bedroom, behind a wardrobe. Not visible at all. Guy I got was excellent though

I wouldn't recommend it as a painfree alternative to upc; there's a lot of organising to do and time off work. But I feel upc were just getting too expensive. I've a lot of admiration for what upc has done for broadband in urban areas, but paying an additional 40-45 euro for basic TV is nonsense

Thanks, are you in the Dublin area? Just curious as to why there was a lot of time off work - was it more than a 1-day job?

gabbo is coming · 14-02-2015 3:32pm

RainyDay wrote: »

Thanks, are you in the Dublin area? Just curious as to why there was a lot of time off work - was it more than a 1-day job?

Yes, South dublin

Half day

Foreign Sports · 16-02-2015 1:47pm

OK, so I haven't read through much of this thread so apologies if this has been asked before.

I previously had the half price offer on the Horizon Select Extra 120 which included;

- 120 Mb unlimited BB
- Horizon Max tv
- Home Phone (Don't use it as I don't have a land line)

I was paying €35 per month (€420 pa) which I know was a great deal.

I'm coming off contract on 20th February and made a call to the loyalty department.

The new offer is as follows,

Same package as i'm currently on with;

- €37 for 6 months rising to €70 for the other half of the year which averages out to €53.50 per month (€642 pa).

I did ask about reducing channels and Broadband speed in order to reduce the cost but was told that that would increase the price overall.

The question is, is anyone who was on the same or similar deal last year getting any better offers than the above?

FrClintPower · 16-02-2015 2:39pm

Foreign Sports wrote: »

OK, so I haven't read through much of this thread so apologies if this has been asked before.

I previously had the half price offer on the Horizon Select Extra 120 which included;

- 120 Mb unlimited BB
- Horizon Max tv
- Home Phone (Don't use it as I don't have a land line)

I was paying €35 per month (€420 pa) which I know was a great deal.

I'm coming off contract on 20th February and made a call to the loyalty department.

The new offer is as follows,

Same package as i'm currently on with;

- €37 for 6 months rising to €70 for the other half of the year which averages out to €53.50 per month (€642 pa).

I did ask about reducing channels and Broadband speed in order to reduce the cost but was told that that would increase the price overall.

The question is, is anyone who was on the same or similar deal last year getting any better offers than the above?

If that's the deal then it doesn't get better than that. I got 120MB BB, Horizon Max and Phone (as with you, unused) for €40 for 6 months, rising to €80.

Thegalwayman · 16-02-2015 3:12pm

I got same deal as frclintpower

Foreign Sports · 16-02-2015 3:30pm

Cheers Guys,

Sounds like i'm doing well then with that deal.

My other option would be to sign up as a new customer to get the Broadband only deal for 120Mb unlimited which is €20pm for 4 months followed by €40pm after that which is €400pa.

With the current offer I am already getting that and the TV for an equivalent of an extra €20pm.

Probably stick with UPC in spite of the ridiculously pathetic Horizon interface.

Thanks again...

cunnifferous · 16-02-2015 5:33pm

On a slight tangent I know, but has anyone ever heard of this situation?

I recently moved into a new apartment block. The landlord told me that for some reason you can get basic TV channels and 30mb internet from the the UPC wall connection in the apartment without needing a UPC account.

The only problem I have is that if I cancel my current subscription UPC will ask for the horizon box back and I won't have any equipment to get the internet or TV through. I know I could buy a modem for the internet but would a freesat box work if plugged into a UPC wall connnection?

Thegalwayman · 16-02-2015 5:55pm

Well a freesat box won't work. I doubt he's correct in his assertion that you'd get 30mb broadband for free. Great if it works. With all the horizon updates there's plenty of old UPC modem boxes out there if u check th usual selling sites. Suppose if u pick one up for 15-20euro it's worth a try. Mine went off to weee recycling just before Christmas otherwise I'd offer that to u.

Presume the channels are 12-15 analogue stations

Sidd · 16-02-2015 11:02pm

I managed to get the same deal as many others with the half price for six months. When I asked if I'd get anything in writing, they said "no, it's a verbal contract" and I could get the transcripts if needs be etc.

While they repeated the details of the offer back, the length of the contract wasn't stipulated, anyone know what the situation with this is? would I be free to leave in six months if I choose to? or is there a standard contract length, regardless of it not being stated on the call?

Monotype · 16-02-2015 11:34pm

12 month contract. 18 for some new customers (I think it's if they get a discount and pick broadband only, it's says somewhere in their terms).

Sidd · 18-02-2015 12:34am

Monotype wrote: »

12 month contract. 18 for some new customers (I think it's if they get a discount and pick broadband only, it's says somewhere in their terms).

But if they don't state that, surely it can't be enforced?

beauf · 18-02-2015 12:49am

Sidd wrote: »

But if they don't state that, surely it can't be enforced?

Verbal contract is enforceable.

Incidentally your contract end isn't viewable anywhere in your bill, or online account. I had to ask support for the specific date.

nxbyveromdwjpg · 18-02-2015 3:07pm

beauf wrote: »

Verbal contract is enforceable.

Incidentally your contract end isn't viewable anywhere in your bill, or online account. I had to ask support for the specific date.

It's enforceable yea, if they state it.

If they didn't state it they will lose if you pull out and they fight you on it. They should be telling you the contract details on the recorded call.

beauf · 18-02-2015 3:12pm

Well that another route get a copy of the recorded call. See if they mention its a 12 or 18 month contract.

nxbyveromdwjpg · 18-02-2015 3:38pm

anyone get multiroom thrown in free no?

flanders2006 · 18-02-2015 3:44pm

Sidd wrote: »

I managed to get the same deal as many others with the half price for six months. When I asked if I'd get anything in writing, they said "no, it's a verbal contract" and I could get the transcripts if needs be etc.

While they repeated the details of the offer back, the length of the contract wasn't stipulated, anyone know what the situation with this is? would I be free to leave in six months if I choose to? or is there a standard contract length, regardless of it not being stated on the call?

Did you threaten to cancel first?

RIALTO1 · 18-02-2015 5:55pm

Rang there after lunch. Said I had received the letter about price increases a few weeks back, the letter wasn't dated. To be honest it was probably over the 30 days.

Guy started off by saying 'well I can make you an offer, I assume that's why your ringing'. Offered half price bundle for 4 months. Said as I already had discounted sky sports he couldn't do anything on that - I have some fiver off offer that he said you can't get anymore. I said can you do 6 mths and straight away says yes.

Took 10 mins. Saving of €195 in total. Worked out cheaper and less hassle than cancelling and getting gf to sign up as new customer.
Oh yeah, and guy explicitly stated, as early as when offering the 4 mths, that I was committingto a new 12 mth contract. Repeated it twice.

eringobragh · 18-02-2015 8:43pm

So I renegogiated in Jan and now they say they can't honour ther deal I was given- where do I stand on this? pack of jokers

They are going back over the recordings so should hear back in 3 days

Sidd · 19-02-2015 11:48pm

flanders2006 wrote: »

Did you threaten to cancel first?

I didn't get the chance to be honest. I advised I was calling as I'd recently received a letter about an increase. Straight away they advised they could upgrade etc. I wasn't happy with the original offer so advised I'd had a better offer from Sky, they put me through to another department and got the deal (which is better than the Sky Friends & Family one). Was polite but firm and they seemed grand about it, they're obviously well drilled at this point!

mirec · 20-02-2015 2:17am

What is the best offer you have got recently for 120MB boradband +phone (or without phone) as my previous discount ends this month and I want to ask for another one ?

innocent_lover · 20-02-2015 4:54am

mirec wrote: »

What is the best offer you have got recently for 120MB boradband +phone as my previous discount ends this month and I want to ask for another one ?

They offered me €30 for 6 months and €40 after that. For phone I have package of anytime national calls plus 400 international minutes.

cruhoortwunk · 20-02-2015 3:50pm

Just off the phone from upc, I told cancellation s the only thing that would keep me with upc was Ulf price for 6 months. Got my internet and phone for half price for 6 months. So €20 for 6 months and €40 for 6 months. works out at €30 a month over the year.

Virgin Media Cancellation deals

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