Virgin Media Cancellation deals

goz83 wrote: »

The phone/BB bundle might just be stomachable, but is it some kind of phone app, or is it the regular phone as usual?

It's the regular phone as usual, with which you can also use the iOS or Android app anywhere once connected to (any) WiFi.

Fresh Pots wrote: »

Are you sure its any WiFi or does it have to UPC wifi?

Definitely any WiFi - I've used it in USA, Oz & UK as well as other Irish ISPs

I rang to see if they would offer me better than they were offering the other day. They were offering half price for 6 months on the max deal, in a 12 month contract. I declined, as that would cost
(42.5 x 6) 255
(85 x 6) 510
Total = €770

For me, that's too much, considering I paid approx. €480 for the max package last year.

I asked what she could do for me if I dropped the TV portion. She tried to sell me the BB+Phone plan for €45 until I pointed out that it was €25 for 4 months on their website, before going up to €45. She came back with €35 for 6 months and €45 for the next 6 months. So I am paying the same as last year. My BB is technically 40mb more (240mb) and I now have free mobile calls. Realistically I use wifi, so BB is only 50mb. I am not happy, but willing to accept the deal. I could have pushed for a little more, but having been on the hunt for car insurance as well, I just took the offer. I think I lose the horizon box, which is a bit of a hassle. I will be able to stream TV. My TV is internet ready, so this might work. But I will more than likely get freesat and saorview box installed.

Tugboats wrote: »

well done you seem to be doing better than me. I rang about my 10euro discount for 6 months and they wouldn't budge

Ring again. Tell them you know that other customers are getting much better deals and if they are insisting on ripping you off, then you're going to cancel right away. I was ready to cancel, or so the rep thought

I've had phone and bb with UPC for about 3 years now. Current bill is 60.50 per month but that elevates to over 70 every month with mobile calls. I rang a few weeks ago about adding mobile as I saw they were now offering a mobile calls package but the guy said they werent offering this to existing customers at the moment.

Should I push for a better deal?

What's this about cancelling only being free for the next 20 days? What happens after that?

dwasol wrote: »

What's this about cancelling only being free for the next 20 days? What happens after that?

Anyone currently tied into a 12/18 month contract would normally be charged a cancellation fee if they cancelled their services during that period, even giving 30 days notice.

The price increases give the opportunity to people currently tied in to a 12/18 month contract the right to give notice to cancel or make changes to their current products without penalty fees. This 'get-out of jail free card' is time limited: they have to act within 30 days of receiving notification from UPC of the price increase.

The 20 days left remark was an approximate estimation. If you received your notification yesterday you'd have 29 days left to give notice of cancellation, or to change/upgrade/downgrade products without being subject to penalty or downgrade fees.

After the 20 or 29 days or whatever anyone tied into a contract remains on the exact same contract (including expiry date). The only change would be an increase in their subscription as per their increase notification from UPC.

If you've already satisfied the 12/18 months you'd have automatically have continued on a 30 day rolling contract (you'd then be 'out of contract') which can be cancelled at any time regardless of price increases. You're still subject to the price increases but can cancel at any time giving 30 days notice.

Cushie Butterfield wrote: »

Anyone currently tied into a 12/18 month contract would normally be charged a cancellation fee if they cancelled their services during that period, even giving 30 days notice.

The price increases give the opportunity to people currently tied in to a 12/18 month contract the right to give notice to cancel or make changes to their current products without penalty fees. This 'get-out of jail free card' is time limited: they have to act within 30 days of receiving notification from UPC of the price increase.

The 20 days left remark was an approximate estimation. If you received your notification yesterday you'd have 29 days left to give notice of cancellation, or to change/upgrade/downgrade products without being subject to penalty or downgrade fees.

After the 20 or 29 days or whatever anyone tied into a contract remains on the exact same contract (including expiry date). The only change would be an increase in their subscription as per their increase notification from UPC.

If you've already satisfied the 12/18 months you'd have automatically have continued on a 30 day rolling contract (you'd then be 'out of contract') which can be cancelled at any time regardless of price increases. You're still subject to the price increases but can cancel at any time giving 30 days notice.

I am on a 12 month contract having accepted a deal last year for half price tv and BB which comes to around €37. Ive Sky Sports on top of that which means monthly bill is currently €72. My 12 month contract is up at the end of March, if i continue on a rolling contract after this will the price remain the same or will i be reverted back to the full price of €75 plus Sky Sports. (€110)

Thanks

Approx 10mins on the phone, offered and accepted:

Half-price Digital Max for 6months

Then 6 months at my current price of €80

No discount on Setanta, in fact that increases to €19 from €16

ted1 wrote: »

Just of the phone,

Got top package for 6 months for 53, then it goes up to 96 (85 +11 for multiroom)

Multiroom used to be only a fiver, that's some increase.

The new package includes unlimited mobiles so I should save money there as my house has a really bad reception and I often call mobiles from the landline.


She was only offering me ten euros off till I mentioned that eircom where offering me a better deal

Who did ya ring? The loyalty line?

The Ayatolla wrote: »

Who did ya ring? The loyalty line?

Yes the 061272190 number

Hi all,
I was only offered the 4 months half price ... rep told me it was same as new customers, didn't try to pretend it was anything special.

For the people who got 6 mths half price, did you ask or was it offered ?

Ta,
F.