Virgin Media Cancellation deals

Sappy404 · 09-01-2015 5:58pm

goz83 wrote: »

I haven't had much trouble with it tbh, but the wifi signal is definitely poorer.

I am just looking at the packages UPC are offering now and it seems that the TV pack prices have crept up over the past few years. How on earth can they justify these prices? It looks like Free To Air is the way to go. The phone/BB bundle might just be stomachable, but is it some kind of phone app, or is it the regular phone as usual?

Has anyone had any luck with a wifi extender for the Horizon box in that case?

gabbo is coming · 09-01-2015 8:27pm

Heisenberg1 wrote: »

All calls are recorded and placed on your file with UPC so if you agree to a new contract the recording is used to prove you agreeded to said contract. Make sure you know what your agreeing before you finish the call go through the offer and price stage by stage with UPC so there is no confusion get them repeat it if nessacary that's what I do.

I assume there is a 7 day Cooling off period on any new contracts, verbal or written?

Ziycon · 09-01-2015 8:40pm

Anyone out of contract looking to get a good deal, do your homework on what others are offering and go back to UPC, don't just jump in asking for this and that and being disappointed when they say no.

spooky donkey · 09-01-2015 10:38pm

I wish there was a cheap option to only have the BB, I think its like 8euro a month less to just have the BB. But I think I may do it now to off set this 7 euro rise.....

I wonder what there entry level BB package is at now?

JaMarcusHustle · 09-01-2015 11:51pm

The deals aren't just 18 months by the way. I ended up being offered the 120mb + minutes deal for 12 months @ 40e per month with the first 4 at half price.

pm. · 10-01-2015 12:31am

Sappy404 wrote: »

Has anyone had any luck with a wifi extender for the Horizon box in that case?

no they are sh!te stay away, if you want to extend your wifi get a power line adapter with wifi, the repeaters just dont work

gelsthe · 10-01-2015 12:46pm

I have 120 BB no horizon box but have ESPN (think its a setanta package) and phone 75 PM - I cannot for the life of me figure out if its a good deal or not? - my email was an increase of 10 euro ! - how the hell do they decide on the increases??

arrgghh

Doodoo · 10-01-2015 4:54pm

manuhalo wrote: »

I'm currently paying 43.99 a month for 120Mb broadband and phone (which I don't use, I don't even own one), and the contract expired. This is going to be increased by 1€ from February. I guess I could ask for the update to 240Mb and free mobile calls for 45, but I'd much rather stay at the current speed for a lower price. Did anyone manage to get just broadband for a lower price than 45€/month?

I had 50mb broadband with free offpeak landline calls and 400 mins offpeak calls to 22 countries for e37 a month which was rising to e40 on feb 1st.

Just rang 061 272190 and asked for a better deal. Now i have 120mb broadband, free national and local calls anytime, free 400 mins international anytime for e30 for 6 months rising to e40 on a 12 month contract.

I'd say if i pushed it i could have got it for e20 for 4 months rising to e40 but i'm happy as its a great service and i only got out of my old contract due to the price changes:)

MonkstownHoop · 10-01-2015 4:57pm

Am I the only one who hasn't received an email about increases?

rebeve · 10-01-2015 6:11pm

MonkstownHoop wrote: »

Am I the only one who hasn't received an email about increases?

+1

s8n · 10-01-2015 11:01pm

pippip wrote: »

The loyalty dept is 061 272190

That's who they put you through to once you say you are cancelling.

thanks for this

Cushie Butterfield · 11-01-2015 1:02pm

goz83 wrote: »

The phone/BB bundle might just be stomachable, but is it some kind of phone app, or is it the regular phone as usual?

It's the regular phone as usual, with which you can also use the iOS or Android app anywhere once connected to (any) WiFi.

Fresh Pots · 11-01-2015 1:05pm

Cushie Butterfield wrote: »

It's the regular phone as usual, with which you can also use the iOS or Android app anywhere once connected to (any) WiFi.

Are you sure its any WiFi or does it have to UPC wifi?

Cushie Butterfield · 11-01-2015 1:07pm

Fresh Pots wrote: »

Are you sure its any WiFi or does it have to UPC wifi?

Definitely any WiFi - I've used it in USA, Oz & UK as well as other Irish ISPs

Tugboats · 12-01-2015 5:43pm

After no deals by ringing I emailed my cancellation and just after getting a call now offering me 10euro off for 6months:o

goz83 · 12-01-2015 6:03pm

I rang to see if they would offer me better than they were offering the other day. They were offering half price for 6 months on the max deal, in a 12 month contract. I declined, as that would cost
(42.5 x 6) 255
(85 x 6) 510
Total = €770

For me, that's too much, considering I paid approx. €480 for the max package last year.

I asked what she could do for me if I dropped the TV portion. She tried to sell me the BB+Phone plan for €45 until I pointed out that it was €25 for 4 months on their website, before going up to €45. She came back with €35 for 6 months and €45 for the next 6 months. So I am paying the same as last year. My BB is technically 40mb more (240mb) and I now have free mobile calls. Realistically I use wifi, so BB is only 50mb. I am not happy, but willing to accept the deal. I could have pushed for a little more, but having been on the hunt for car insurance as well, I just took the offer. I think I lose the horizon box, which is a bit of a hassle. I will be able to stream TV. My TV is internet ready, so this might work. But I will more than likely get freesat and saorview box installed.

Big Nelly · 12-01-2015 6:16pm

It probably not the thread but my UPC is up for renewal and to be honest the sooner I get that piece of crap Horizon box out the door the better.....

I would keep the internet/phone with UPC but cant see myself getting any sort of deal,

Has anyone got any deals from Sky?

Fresh Pots · 12-01-2015 6:29pm

Big Nelly wrote: »

Has anyone got any deals from Sky?

There is a separate thread for them in BA, have a look back the last few pages. Should be there.

Tugboats · 12-01-2015 6:37pm

goz83 wrote: »

I rang to see if they would offer me better than they were offering the other day. They were offering half price for 6 months on the max deal, in a 12 month contract. I declined, as that would cost
(42.5 x 6) 255
(85 x 6) 510
Total = €770

For me, that's too much, considering I paid approx. €480 for the max package last year.

I asked what she could do for me if I dropped the TV portion. She tried to sell me the BB+Phone plan for €45 until I pointed out that it was €25 for 4 months on their website, before going up to €45. She came back with €35 for 6 months and €45 for the next 6 months. So I am paying the same as last year. My BB is technically 40mb more (240mb) and I now have free mobile calls. Realistically I use wifi, so BB is only 50mb. I am not happy, but willing to accept the deal. I could have pushed for a little more, but having been on the hunt for car insurance as well, I just took the offer. I think I lose the horizon box, which is a bit of a hassle. I will be able to stream TV. My TV is internet ready, so this might work. But I will more than likely get freesat and saorview box installed.

well done you seem to be doing better than me. I rang about my 10euro discount for 6 months and they wouldn't budge

evolving_doors · 12-01-2015 6:39pm

Tugboats wrote: »

well done you seem to be doing better than me. I rang about my 10euro discount for 6 months and they wouldn't budge

threaten to cancel.. as in tell them you want to cancel right now and go through the motions.

JamieP · 12-01-2015 6:49pm

Hi guys,

I already posted in another thread similar to this, but encase you haven't seen it there are some options out there. If you are willing to move away from UPC then you can do Sky Ordinary Bundle for €29 and if necessary if you cancel down your UPC all together and don't get saved, you can then go back to their 120 meg BB for €40 a month with it being €20 for the first 4 months.

Look around at your options while you have the chance to cancel free of charge. Remember I think there is something like just over 20 days left for most people to notify UPC of their intent to cancel free of charge.

goz83 · 12-01-2015 9:12pm

Tugboats wrote: »

well done you seem to be doing better than me. I rang about my 10euro discount for 6 months and they wouldn't budge

Ring again. Tell them you know that other customers are getting much better deals and if they are insisting on ripping you off, then you're going to cancel right away. I was ready to cancel, or so the rep thought

zweton · 12-01-2015 10:45pm

my 12 month contract is due for renewal start of feb,have 120mb with them and phone, paying 46 p/m... whats best way to wangle a deal?:pac:
or cancel and go with someone else.

mossy464 · 12-01-2015 10:58pm

I've had phone and bb with UPC for about 3 years now. Current bill is 60.50 per month but that elevates to over 70 every month with mobile calls. I rang a few weeks ago about adding mobile as I saw they were now offering a mobile calls package but the guy said they werent offering this to existing customers at the moment.

Should I push for a better deal?

ted1 · 12-01-2015 11:01pm

What numbers are you calling? I can't get through. Just to hd and get the hold music

Fresh Pots · 12-01-2015 11:07pm

ted1 wrote: »

What numbers are you calling? I can't get through. Just to hd and get the hold music

Best to ring between 9 and 5 to get through to the loyalty team.

goz83 · 13-01-2015 3:56am

zweton wrote: »

my 12 month contract is due for renewal start of feb,have 120mb with them and phone, paying 46 p/m... whats best way to wangle a deal?:pac:
or cancel and go with someone else.

They are upping the price, so you can change now. See my earlier post for an idea of what you can get for bb+phone

mossy464 wrote: »

I've had phone and bb with UPC for about 3 years now. Current bill is 60.50 per month but that elevates to over 70 every month with mobile calls. I rang a few weeks ago about adding mobile as I saw they were now offering a mobile calls package but the guy said they werent offering this to existing customers at the moment.

Should I push for a better deal?

Yes, you should push for a better deal, or get rid of upc.

dwasol · 13-01-2015 8:42am

What's this about cancelling only being free for the next 20 days? What happens after that?

MonkstownHoop · 13-01-2015 8:55am

Still no email here

Cushie Butterfield · 13-01-2015 9:50am

dwasol wrote: »

What's this about cancelling only being free for the next 20 days? What happens after that?

Anyone currently tied into a 12/18 month contract would normally be charged a cancellation fee if they cancelled their services during that period, even giving 30 days notice.

The price increases give the opportunity to people currently tied in to a 12/18 month contract the right to give notice to cancel or make changes to their current products without penalty fees. This 'get-out of jail free card' is time limited: they have to act within 30 days of receiving notification from UPC of the price increase.

The 20 days left remark was an approximate estimation. If you received your notification yesterday you'd have 29 days left to give notice of cancellation, or to change/upgrade/downgrade products without being subject to penalty or downgrade fees.

After the 20 or 29 days or whatever anyone tied into a contract remains on the exact same contract (including expiry date). The only change would be an increase in their subscription as per their increase notification from UPC.

If you've already satisfied the 12/18 months you'd have automatically have continued on a 30 day rolling contract (you'd then be 'out of contract') which can be cancelled at any time regardless of price increases. You're still subject to the price increases but can cancel at any time giving 30 days notice.

jay0109 · 13-01-2015 10:10am

MonkstownHoop wrote: »

Still no email here

Me neither

JoeCole26 · 13-01-2015 10:23am

Cushie Butterfield wrote: »

Anyone currently tied into a 12/18 month contract would normally be charged a cancellation fee if they cancelled their services during that period, even giving 30 days notice.

The price increases give the opportunity to people currently tied in to a 12/18 month contract the right to give notice to cancel or make changes to their current products without penalty fees. This 'get-out of jail free card' is time limited: they have to act within 30 days of receiving notification from UPC of the price increase.

The 20 days left remark was an approximate estimation. If you received your notification yesterday you'd have 29 days left to give notice of cancellation, or to change/upgrade/downgrade products without being subject to penalty or downgrade fees.

After the 20 or 29 days or whatever anyone tied into a contract remains on the exact same contract (including expiry date). The only change would be an increase in their subscription as per their increase notification from UPC.

If you've already satisfied the 12/18 months you'd have automatically have continued on a 30 day rolling contract (you'd then be 'out of contract') which can be cancelled at any time regardless of price increases. You're still subject to the price increases but can cancel at any time giving 30 days notice.

I am on a 12 month contract having accepted a deal last year for half price tv and BB which comes to around €37. Ive Sky Sports on top of that which means monthly bill is currently €72. My 12 month contract is up at the end of March, if i continue on a rolling contract after this will the price remain the same or will i be reverted back to the full price of €75 plus Sky Sports. (€110)

Thanks

Deep Thought · 13-01-2015 10:56am

JoeCole26 wrote: »

I am on a 12 month contract having accepted a deal last year for half price tv and BB which comes to around €37. Ive Sky Sports on top of that which means monthly bill is currently €72. My 12 month contract is up at the end of March, if i continue on a rolling contract after this will the price remain the same or will i be reverted back to the full price of €75 plus Sky Sports. (€110)

Thanks

You will revert back to normal prices, the discounts are only valid for the year and must be re-negotiated, however with the new bundles they are pushing, I doubt any discounts can be acquired for the legacy accounts, maybe a better deal if you go with new bundle, although for me Horizon is brutal so am staying as I am.

therecklessone · 13-01-2015 11:11am

Approx 10mins on the phone, offered and accepted:

Half-price Digital Max for 6months

Then 6 months at my current price of €80

No discount on Setanta, in fact that increases to €19 from €16

ted1 · 13-01-2015 11:21am

Just of the phone,

Got top package for 6 months for 53, then it goes up to 96 (85 +11 for multiroom)

Multiroom used to be only a fiver, that's some increase.

The new package includes unlimited mobiles so I should save money there as my house has a really bad reception and I often call mobiles from the landline.

She was only offering me ten euros off till I mentioned that eircom where offering me a better deal

The Ayatolla · 13-01-2015 11:58am

ted1 wrote: »

Just of the phone,

Got top package for 6 months for 53, then it goes up to 96 (85 +11 for multiroom)

Multiroom used to be only a fiver, that's some increase.

The new package includes unlimited mobiles so I should save money there as my house has a really bad reception and I often call mobiles from the landline.

She was only offering me ten euros off till I mentioned that eircom where offering me a better deal

Who did ya ring? The loyalty line?

Deep Thought · 13-01-2015 12:15pm

therecklessone wrote: »

Approx 10mins on the phone, offered and accepted:

Half-price Digital Max for 6months

Then 6 months at my current price of €80

No discount on Setanta, in fact that increases to €19 from €16

is this moving to Horizon or do you have old box and getting new deals?

ted1 · 13-01-2015 12:15pm

The Ayatolla wrote: »

Who did ya ring? The loyalty line?

Yes the 061272190 number

The Ayatolla · 13-01-2015 12:34pm

ted1 wrote: »

Yes the 061272190 number

Nice one.

I had 120mb BB package with 150mins for all phone calls. Costing me 45 a month. 18 month contract and 6 months into it now. Will give them a call and tell them I'm cancelling due to the new pay structure

twerg_85 · 13-01-2015 2:13pm

Hi all,
I was only offered the 4 months half price ... rep told me it was same as new customers, didn't try to pretend it was anything special.

For the people who got 6 mths half price, did you ask or was it offered ?

Ta,
F.

degsie · 13-01-2015 2:30pm

Currently on 60Mb/s bb + offpeak phone + digital select TV for around €70pm. Am I likely to get a better deal? Anybody with a similar package getting same at a better price?

theintern · 13-01-2015 2:38pm

degsie wrote: »

Currently on 60Mb/s bb + offpeak phone + digital select TV for around €70pm. Am I likely to get a better deal? Anybody with a similar package getting same at a better price?

You'll get a better broadband package anyway. If you push them on it you should be able to get half price for a few months which will make things work out cheaper for more.

Tugboats · 13-01-2015 2:52pm

degsie wrote: »

Currently on 60Mb/s bb + offpeak phone + digital select TV for around €70pm. Am I likely to get a better deal? Anybody with a similar package getting same at a better price?

Im paying 70(going up to 75) and the best ive got so far is 10e off for 6months. My broadband is 120mb

javagal · 13-01-2015 2:59pm

I tried to cancel and told them i was going to sky.told them sky were offering 6 months at 40 Euro for tv and broadband and then 75 after That..so they matched it. Delighted

Tugboats · 13-01-2015 3:08pm

javagal wrote: »

I tried to cancel and told them i was going to sky.told them sky were offering 6 months at 40 Euro for tv and broadband and then 75 after That..so they matched it. Delighted

will you ring for me:pac:

Thirdfox · 13-01-2015 3:10pm

Going from my 30mb broadband and offpeak local and national calls for 37 per month to 120mb broadband and anytime local and national calls - UPC wanted 3 euro more per month.

Instead I got a new 12 month contract - 20 euro for 4 months, 40 for 8 months.

Costs:
Old 30mb BB package = 444 for 12 months
120mb BB package = 480 for 12 months (what UPC wanted)
120mb BB package = 400 for 12 months (what I got).

Pretty happy to get a better service for 44 euro less.

javagal · 13-01-2015 3:17pm

Tugboats wrote: »

will you ring for me:pac:

I was paying 93 Euro per month (82+11 multiroom)

So I'll save 400Euro a year.
Shocking I pay that much at all!

therecklessone · 13-01-2015 3:43pm

Deep Thought wrote: »

is this moving to Horizon or do you have old box and getting new deals?

I'm already on Horizon paying €96pm (€80 + €16 for Setanta)

sillysocks · 13-01-2015 4:07pm

sillysocks wrote: »

Currently on 93 a month (going to 97 after increases) for 3 digital hd boxes and 120mb fibre bb. Called there and first was offered 87 a month for 6 months, so I said no. Then offered 57 for 4 months and full price then. I still said no so she gave me the email address to cancel but not sure whether to take that offer or play hard ball.

Really don't want to risk losing my service if it went to the full 30 days and I got no better offer.
Has anyone with a similar package gotten a better deal or what's anyone's thoughts on prices I was offered?

Called back and got 6 months half price (well half price on my main bundle, still have to pay full price for the multiroom) so pleased with that! Thanks all, wouldn't have even called if I hadn't read here 😀

Deep Thought · 13-01-2015 4:10pm

therecklessone wrote: »

I'm already on Horizon paying €96pm (€80 + €16 for Setanta)

ah...

I am trying to get a deal on my current system, old HD box and 120MB BB (old Cisco 3925 that I don't want to give up., but will be charged 60 euro to keep)

Doubt Ill get it without going to the Horizon Box

Virgin Media Cancellation deals

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