40" Samsung Smart LED TV w/wifi €365

Zascar · 05-03-2014 08:53AM

I just got a mail saying it was shipped - Did anyone else get the same? Should be delivered in 1-3 days. However it then said this:

"Your order is delivered by TNT because the shipment fits in a normal mailbox. Unfortunately, this means that it is not possible to track your shipment using track & trace." How big do they think my mailbox is???

Strange there is no tracking. Also the address in the email is missing the company name that was on the order confirmation.

Shred · 05-03-2014 08:55AM

I just got a shipping confirmation from iBood stating the set would be delivered in 1-3 days! Although the automated mail does state it's "shipped by TNT because the shipment fits in a normal mailbox"...hmm. Anyone else?

Shred · 05-03-2014 08:55AM

Zascar wrote: »

I just got a mail saying it was shipped - Did anyone else get the same? Should be delivered in 1-3 days. However it then said this:

"Your order is delivered by TNT because the shipment fits in a normal mailbox. Unfortunately, this means that it is not possible to track your shipment using track & trace." How big do they think my mailbox is???

Strange there is no tracking. Also the address in the email is missing the company name that was on the order confirmation.

Shred wrote: »

I just got a shipping confirmation from iBood stating the set would be delivered in 1-3 days! Although the automated mail does state it's "shipped by TNT because the shipment fits in a normal mailbox"...hmm. Anyone else?

Snap!

acquiescefc · 05-03-2014 09:05AM

ditto

time to spam them about a tracking number now?

VinylJunkie · 05-03-2014 09:22AM

Got the same mail this morning myself, hopefully get it this week then

discombobulate · 05-03-2014 09:32AM

Got the same. Surprised by the early shipping! Had a look at the last tv I had shipped and it was sent by DHL with tracking. Probably a mistake sending the wrong mail template or something. There's no way it'll fit in the letterbox!

Shred · 05-03-2014 09:46AM

I'd be surprised if it will be 1-3 days, I'd be expecting middle-late next week delivery. I've just sent them a query using their contact form.

ferrigan101 · 05-03-2014 10:10AM

Same here too. Was wondering how they would get it through the letter box!

Shred · 05-03-2014 11:13AM

I got a mail back from iBood apologising and including a tracking reference, very quick response, fair play.

discombobulate · 05-03-2014 11:35AM

Shred wrote: »

I got a mail back from iBood apologising and including a tracking reference, very quick response, fair play.

Got a response with tracking too although not sure how great the tracking site will be. Either way good customer support and they seem to be upping their game a bit.

Zascar · 05-03-2014 11:44AM

What email did you guys send it to?

Shred · 05-03-2014 11:48AM

I used the contact form on their site.

ct5amr2ig1nfhp · 05-03-2014 11:51AM

I missed out of this offer. If anyone is looking to sell theirs on, please PM and I'll take it off your hands

discombobulate · 05-03-2014 11:57AM

Shred wrote: »

I used the contact form on their site.

Log into your account and go to my orders. Should have an option to contact them beside your order

Shred · 05-03-2014 12:03PM

discombobulate wrote: »

Log into your account and go to my orders. Should have an option to contact them beside your order

Cheers, I didn't create an account though.

discombobulate · 05-03-2014 12:07PM

Shred wrote: »

Cheers, I didn't create an account though.

Mail I received came from customerservice@ibood.ie

Zardoz · 05-03-2014 02:09PM

Shred wrote: »

I just got a shipping confirmation from iBood stating the set would be delivered in 1-3 days! Although the automated mail does state it's "shipped by TNT because the shipment fits in a normal mailbox"...hmm. Anyone else?

The last set I ordered from Ibood was sent by TNT but delivered locally by An Post ,so highly likely An Post will deliver it.

Shred · 05-03-2014 02:43PM

Cheers, it was more the fit in a normal mailbox rather than choice of courier I was wondering about.

ferrigan101 · 05-03-2014 06:23PM

discombobulate wrote: »

Got a response with tracking too although not sure how great the tracking site will be. Either way good customer support and they seem to be upping their game a bit.

I'm still waiting for a tracking number back from them. Did you guys get a revised delivery date?

Shred · 05-03-2014 07:13PM

They didn't acknowledge the 1-3 day delivery in their response and the parcel tracking doesn't indicate when either.

ShoulderChip · 05-03-2014 11:51PM

Shred wrote: »

They didn't acknowledge the 1-3 day delivery in their response and the parcel tracking doesn't indicate when either.

Is the parcel tracking with TNT?

acquiescefc · 05-03-2014 11:59PM

Its with a Dutch carrier, assume transfers to partner when it lands.
Status is currently "Zending in distributieproces"

Zascar · 06-03-2014 09:48AM

No reply from my contact form submission or mail.
Does anyone know if you can change the address at this stage?

stooge · 06-03-2014 09:52AM

they dont normally let you change address unless they cant deliver the first time.

Status of my last order never changed from 'Zending in distrbutieproces' until it was actually delivered by the An Post postie through my door. Strange that such a large item would be delivered by post. Imagine if the postie had 4 or 5 to deliver, he wouldnt have much room for anything else.

ferrigan101 · 06-03-2014 10:30AM

I just received the following after submitting the ticket yesterday.

"Dear iBOOD'er,

Thanks for your e-mail.

Off course the television will not be shipped by envelope. Unfortunately this is a bug in our system which we cannot adjust.

Behind the scenes they are completely redesigning our website and this takes priority to this issue.

You can always find the track and trace information in My iBOOD. (Log on to your account and check your order via My iBOOD)

We apologize for the inconvenience.

If you have any further questions or comments about this case, please reply to this e-mail."

I can't find the track and trace number anywhere in my iBood, but it does have the status as sent.

MrStuffins · 06-03-2014 10:41AM

ferrigan101 wrote: »

I just received the following after submitting the ticket yesterday.

"Dear iBOOD'er,

Thanks for your e-mail.

Off course the television will not be shipped by envelope. Unfortunately this is a bug in our system which we cannot adjust.

Behind the scenes they are completely redesigning our website and this takes priority to this issue.

You can always find the track and trace information in My iBOOD. (Log on to your account and check your order via My iBOOD)

We apologize for the inconvenience.

If you have any further questions or comments about this case, please reply to this e-mail."

I can't find the track and trace number anywhere in my iBood, but it does have the status as sent.

Mine was basically a copied and pasted version of that, complete with the "off/of" mistake.

Shred · 06-03-2014 11:03AM

ShoulderChip wrote: »

Is the parcel tracking with TNT?

Sorry, only seeing this now. As mentioned, it's currently tracked via postnlpakketten.nl; the current status of mine is "Sorted at PostNL: 5-3-2014: Parcel sorted for country of destination".

Shred · 06-03-2014 11:09AM

BTW ferrigan101 & MrStuffins, the mail I received did include a tracking link:

Dear Shred,

Thanks for your e-mail.

Off course the television will not be shipped by envelope blah blah blah

Please find the actual status of your shipment with the link below:

<full URL edited>

Sorry for any inconvenience.

If you have any further questions etc etc

MrStuffins · 06-03-2014 11:16AM

I was able to log in and get mine. Still says it's waiting to be shipped from NL!

Zascar · 06-03-2014 12:13PM

I got that mail too. The tracking info is kinda hard to decipher

40" Samsung Smart LED TV w/wifi €365

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