Credit where Credit is due

Minister · 17-11-2012 11:20pm #1

With a lot of talk of the tough times in Waterford I would like to respectfully suggest a thread that gives credit or acknowledges good service received. Hopefully an outsider coming to town will support also, or a local may give the business a go.

To kick off; I had to get a car and a box trailer valeted in a hurry as a potential buyer coming to see both tomorrow (courtesy of Donedeal). A friend recommended Bright Valeting down in the Waterside where H and H motors used to be. It was an awkward job and I was not booked in but a very nice lady who runs the place said she would have the job done by this evening. After a haggle I got a fair price and she even waited until six for me to collect as I was late

Fair play Madam and thanks. The car is fantastic after it. I wont leave anyone in it as its so clean!!

.Henry Sellers. · 17-11-2012 11:36pm

Great idea for a thread,I was thinking of selling the car and will get it valeted here if I do.

Jason Todd · 18-11-2012 12:35am

Great idea for a thread, and I hope people will use it respectfully and in the spirit intended and not to shill or badmouth a competitor!

The only nice incident I can remember off the top of my head was with the girls in Swamp in John Roberts Square, I was in town late one Friday night a few weeks ago, saw they had a sale on, popped in to see if I could pick something up for the gf, a jacket in particular. Long story short, the girls were lovely, one of them even tried it on so I could get an idea of size. Brought it home, turned out it was the wrong size, I called them up, (this was literally 10 mins before they were due to close) told them I needed a different size in a hurry, they told me to come in, I got there a with a minute to spare and they changed it for me, no hassle and there was no rushing me out of the shop. I expected a bit of impatience from them but they were lovely, nice one girls!

realworld82 · 18-11-2012 2:56am

imagine... a business offering good customer service

daftdave · 18-11-2012 7:42am

realworld82 wrote: »

imagine... a business offering good customer service

it can be hard to find actually , they never heard of it before down under.

spankmemunkey · 18-11-2012 7:40pm

I have to say Tom Murphy's lately seemed to have realised the error of their ways when it comes to customer service and costings.

I had my car recently serviced there and along with a fuel filter and diagnostics check for 100 euro, I was dropped home while i waited and picked up again to collect my car and they seemed very friendly.

I then had to go back to have my break light sensor replaced job took about 1 hour, (at least the wait was) the job was done including parts and labour for 35 euro, which is a great price. So i cant argue with that I had had bad experiences there before but they seem to be trying harder!

strangepaddy · 18-11-2012 7:56pm

spankmemunkey wrote: »

I have to say Tom Murphy's lately seemed to have realised the error of their ways when it comes to customer service and costings.

I had my car recently serviced there and along with a fuel filter and diagnostics check for 100 euro, I was dropped home while i waited and picked up again to collect my car and they seemed very friendly.

I then had to go back to have my break light sensor replaced job took about 1 hour, (at least the wait was) the job was done including parts and labour for 35 euro, which is a great price. So i cant argue with that I had had bad experiences there before but they seem to be trying harder!

totally agree with ya there i was the same as ya with the free lift home while the car was gettin serviced........got a bulb replaced on a merc right then and there one evening too when they were clearly busy and almost closing time for only for 7 quid.....in the past you'd nearly expect 45 to do that little job. very friendly woman there too named elaine who helped me. all in all much better service the past few months.

Max Powers · 28-11-2012 11:33am

Credit where due.....

The city centre is looking great with Winterval stuff. also,
The removal of that old 50s style building on quay near reg is fantastic, really opens up view of the historical tower.

old gregg · 28-11-2012 12:10pm

Max Powers wrote: »

Credit where due.....

The city centre is looking great with Winterval stuff. also,
The removal of that old 50s style building on quay near reg is fantastic, really opens up view of the historical tower.

They should have removed the grotty old tower so the majestic beauty of that 50s style building could shine through as a beacon for our city

Cabaal · 28-11-2012 12:31pm

Saw they knocked the building beside Reginald tower, about time, place will look alot better when finished

mike65 · 28-11-2012 1:07pm

you mean the manky 3 story 60s eyesore here

wellboytoo · 28-11-2012 1:08pm

Steal a child and bring them to Santas grotto through the Theatre Royal, had a sneak preview yesterday, absolutely fantastic, never saw anything as good anywhere!!!

Aquos76 · 29-11-2012 8:41am

C'mon now all, let's keep atleast one thread on here on topic for a change, any more negative comments will be removed also.

cartell_best · 29-11-2012 10:09pm

Great to see this thread. Lost my phone last week, every number I had from the last few of years was in it. I didn't panic at the time, because I thought it was time for a change, but I was always a bit sceptical about answering "unknown" numbers (old habits). Never realised how much I depended on the information on the phone until a couple of days later. Thank God, I received a text a couple of days later (on my new phone btw/same number) from an absolute gentleman saying that he found my phone. He went out of his way to get the phone back to me. Good Karma

junglejim1 · 30-11-2012 8:54pm

The Granville.

Went there for lunch a couple of times at the end of October.
A superbly run establishment, the owner(I think Liam is the owner), senior management and numerous other staff working their bits off clearing, serving and cleaning tables, generally keeping the customers happy.
Well done and good luck to them.
There is nowhere in London that can hold a candle to that place.

BTW, I hadn't been in Waterford for a couple of years. I thought the city had really improved over that time. I didn't get the impression it was feeling sorry for itself.

Psychedelic · 01-12-2012 11:41am

junglejim1 wrote: »

The Granville.

Went there for lunch a couple of times at the end of October.
A superbly run establishment, the owner(I think Liam is the owner), senior management and numerous other staff working their bits off clearing, serving and cleaning tables, generally keeping the customers happy.
Well done and good luck to them.
There is nowhere in London that can hold a candle to that place.

BTW, I hadn't been in Waterford for a couple of years. I thought the city had really improved over that time. I didn't get the impression it was feeling sorry for itself.

You might be glad to hear they were recently upgraded to a 4 star hotel, and they won the Georgina Campbell Hotel of the Year Award.
http://www.granville-hotel.ie
http://www.ireland-guide.com/award/hotel-of-the-year-2013.2164.html

Deise_vixen · 03-12-2012 1:45pm

The Tower Hotel

Some friends of mine visiting from the UK stayed in The Tower for the weekend and were delighted with the service they received.

Specifically - - When they were checking in, they mentioned that they were returning customers who come to Waterford most years for at least one weekend and always stay in The Tower. The receptionist thanked them for their loyal custom and gave them a free late check-out until 5pm Sunday evening.

Only a small gesture on the hotels part, but it was really appreciated by my friends and guaranteed that they would stay in the hotel when they return again.

So credit where credit is due......

ToddyDoody · 31-12-2012 8:15pm

I have to give credit to the staff at the city library. Had bought a new pair of glasses, collected them today and didn't even realise they were missing when I got a call saying they had been found and if I was nearby to collect them. Not only had they worked out they were mine and called, but were also happy to stay behind after closing while I made my way back up to collect them. Very grateful, saved a lot of embarrassment.

Kracken · 02-01-2013 12:56pm

yeah the library is being run very well, they have a free play group that my wife and daughter use. They are very nice and helpful there.

wellboy76 · 02-01-2013 8:27pm

I have the distinct feeling that there are or will be people praising their own place of work or am I just being naive?

Dicky Pride · 02-01-2013 9:30pm

wellboy76 wrote: »

I have the distinct feeling that there are or will be people praising their own place of work or am I just being naive?

Should be easily spotted. Some people are useless at self promotion.

julias_jewel · 02-01-2013 9:30pm

There are 2 women who work in superquinn, usually one on the till and ther packs...

They are perfect example of quality customer service. They are both lovely and jolly and are genuinely interested in everything you say..

For them alone I shop in superquinn!!!

Jason Todd · 07-01-2013 6:06pm

Credit where credit is due... both Tramore and Waterford City have today been named amongst Ireland's Tidiest Towns/Cities by 'Irish Businesses Against Litter'. They were deemed 'Cleaner than European Norms'. Can't link to it on my phone, but the article I saw is on thejournal.ie

spankmemunkey · 07-01-2013 9:46pm

Was it not as clean as european norms? thought thats what i heard on the radio today

deisemum · 08-01-2013 12:35am

I heard cleaner than european norms on 2 national radio stations.

Bluezar · 08-01-2013 12:58am

I was home at the weekend, got a taxi from Norrises Thurs night a little worse for the wear. Woke up friday minus my Iphone. Called Rapid Cabs Friday afternoon and told it was a lad called Eamonn in cab 49 who drove me. I asked for him specifically Fri night, he collected me and gave me my phone back.
What a great guy

Finnbar01 · 08-01-2013 1:19pm

julias_jewel wrote: »

There are 2 women who work in superquinn, usually one on the till and ther packs...

They are perfect example of quality customer service. They are both lovely and jolly and are genuinely interested in everything you say..

For them alone I shop in superquinn!!!

I used to work in the retail sector years ago. I could never stress enough how it was paramount to have a perfect demeanour towards customers.

danjo-xx · 08-01-2013 1:37pm

Last December was in the main Post Office on the quay, and was served by a lovely girl, she went that extra mile to give me as much info as possible, even though I was up to speed anyway, and she was chatty without being nosey.

Felt great after that and hope I made her day a little bit jollier in some way.

Now that's shopping as it should be:)

Jason Todd · 08-01-2013 1:58pm

spankmemunkey wrote: »

Was it not as clean as european norms? thought thats what i heard on the radio today

No, cleaner!

http://www.thejournal.ie/ibal-litter-league-standings-2012-744379-Jan2013/

Cleaner than European Norms
Kilkenny
Cavan
Killarney
Ballina
Castlebar
Trim
Longford
Buncrana
Fermoy
Clonmel
Dun Laoghaire
Tramore
Wexford
Drogheda
Galway City
Youghal
Swords
Tullamore
Bray
Waterford City
Naas
Cobh

Jason Todd · 13-10-2013 12:21pm

This thread has gone awful quiet, hasn't it?!

Was in town yesterday, was buying my gf a present as she just had our second baby and spotted something nice in the window of Wallis, in City Square, also saw they had the support local businesses posters etc on the door. Went in, the lady behind the counter couldn't have been friendlier. Helped me find the item in the shop, helped me pick out a scarf to go with it, chatted away to my toddler and we had a great chat about kids. So friendly, the first thing I thought of was this thread. So credit to Wallis and it's lovely staff.

7upfree · 13-10-2013 1:08pm

Jason Todd wrote: »

This thread has gone awful quiet, hasn't it?!

Was in town yesterday, was buying my gf a present as she just had our second baby and spotted something nice in the window of Wallis, in City Square, also saw they had the support local businesses posters etc on the door. Went in, the lady behind the counter couldn't have been friendlier. Helped me find the item in the shop, helped me pick out a scarf to go with it, chatted away to my toddler and we had a great chat about kids. So friendly, the first thing I thought of was this thread. So credit to Wallis and it's lovely staff.

Was in No.9 Restaurant recently. Some of the friendliest people i've ever been served by. And great food!:)

Nypd · 13-10-2013 1:52pm

Was in the city centre this morning for the start of the Solas Centre Run for Life.
Massive credit to all in involved

TheVandal · 13-10-2013 4:33pm

Credit where credit is due, indeed. I've lived in Waterford for 16 years. I moved here from Manchester at the tender age of 15. I never looked back. The people are friendly and would give you the shirt of their back if you needed it. Sure, it has it's problems, but where doesn't? I have been given so many chances here in regards work. I've met some of the best friends I will ever have and despite the fact that I'm English, I have never had so much as an ill word. I get slagged of course and I give it right back. I love Waterford; it's my home, my heart.

A tad heavy on the pound shops and betting shops though.

thomasm · 13-10-2013 5:20pm

Fun for life was great in the park today. Kids had a ball, loads to do and great atmosphere.

Max Powers · 14-10-2013 10:36am

Jason Todd wrote: »

This thread has gone awful quiet, hasn't it?!

Was in town yesterday, was buying my gf a present as she just had our second baby and spotted something nice in the window of Wallis, in City Square, also saw they had the support local businesses posters etc on the door. Went in, the lady behind the counter couldn't have been friendlier. Helped me find the item in the shop, helped me pick out a scarf to go with it, chatted away to my toddler and we had a great chat about kids. So friendly, the first thing I thought of was this thread. So credit to Wallis and it's lovely staff.

Nice one JT, great to hear that stuff about customer service. congrats on no2. You are a brave man buying clothes for a woman.

Sully · 14-10-2013 10:45am

Have to hand it to the chap in Suits You, I think its called, around the corner from Fitzgerald Menswear. The mother was in recently buying some bits and she went in twice or so, found the chap very helpful, sorted her out with some extra bits and was all around very helpful and accommodating. Great customer service and great products, bought in there myself in the past.

Max Powers · 30-10-2013 12:39pm

Credit....Oskars Bar - Dunmore Road

http://www.theguardian.com/travel/2013/oct/29/craft-beer-ireland-10-pubs-microbreweries

mike65 · 31-10-2013 2:18pm

Was walking into town today from Cherrymount, along the road through Johnstown I became aware of how tidy and clean it was - spotted the council worker who was doing a sterling job with his picker-upper and sack as I reached Waterside.

/doffs hat.

Max Powers · 01-11-2013 2:39pm

This could go into Reasons to be positive too under 'restoring faith in people'. Its a great read, check it out in Munster express.

I read in this weeks Munster express that an Italian, yes Italian, Trad band (Lá Nua)were coming over here a couple weeks back to play a couple of gigs in some sort of trad thing going on in Waterford. They had all their instruments stolen in Dublin and money. They were absolutely gutted as playing trad in what the Italian lad calls the land of trad (Ireland) was a big-deal for them. Anyway, they phoned the Waterford organiser thinking they are screwed, organiser got them down to Waterford, put out an appeal on radio and all sorts of Waterford people replied including John Palmer music shop in Waterford, Torann and lots more. They were set up with instruments (better than their ones the Italian admitted) and sorted out basically, they played their gigs and the lead singer goes on about how grateful he is to people of Waterford and delighted at how the gigs went.

Credit where credit is due to Ben Delaney for organising that, the people who helped lads out with instruments and all involved. amazing stuff.

Jason Todd · 01-11-2013 3:35pm

Great story Max, thanks for sharing.

joni1 · 03-11-2013 8:12pm

Max Powers wrote: »

This could go into Reasons to be positive too under 'restoring faith in people'. Its a great read, check it out in Munster express.

I read in this weeks Munster express that an Italian, yes Italian, Trad band (Lá Nua)were coming over here a couple weeks back to play a couple of gigs in some sort of trad thing going on in Waterford. They had all their instruments stolen in Dublin and money. They were absolutely gutted as playing trad in what the Italian lad calls the land of trad (Ireland) was a big-deal for them. Anyway, they phoned the Waterford organiser thinking they are screwed, organiser got them down to Waterford, put out an appeal on radio and all sorts of Waterford people replied including John Palmer music shop in Waterford, Torann and lots more. They were set up with instruments (better than their ones the Italian admitted) and sorted out basically, they played their gigs and the lead singer goes on about how grateful he is to people of Waterford and delighted at how the gigs went.

Credit where credit is due to Ben Delaney for organising that, the people who helped lads out with instruments and all involved. amazing stuff.

Just read it, fair play to all who helped out. Great ad for the city

Wanderer2010 · 07-11-2013 1:40pm

The Nature Park is a great credit to the people of Waterford, I spend a few hours a week there just strolling along, varying my routes back to front and enjoying the relative peace (especially between Points 12 and 14 ha ha). Its a shame that it doesnt seem to be as popular as expected though. Im basing that on being down there in the mornings and evenings and the busiest I have seen it is Saturday afternoon with runners and dog walkers. From Monday to Friday afternoons is very quiet. Last week I did the whole lap without passing a single person!

I hope more people can see the benefit of such a place in our lovely city. In another few years when the trees get bigger and some flowers are growing it will look even nicer.

7upfree · 07-11-2013 2:42pm

Wanderer2010 wrote: »

The Nature Park is a great credit to the people of Waterford, I spend a few hours a week there just strolling along, varying my routes back to front and enjoying the relative peace (especially between Points 12 and 14 ha ha). Its a shame that it doesnt seem to be as popular as expected though. Im basing that on being down there in the mornings and evenings and the busiest I have seen it is Saturday afternoon with runners and dog walkers. From Monday to Friday afternoons is very quiet. Last week I did the whole lap without passing a single person!

I hope more people can see the benefit of such a place in our lovely city. In another few years when the trees get bigger and some flowers are growing it will look even nicer.

Agreed. Absolutely brilliant spot and a job well done.

mike65 · 08-11-2013 12:07am

I never think about using it - I'm 10 minutes walk away and can see it from the front garden

I reckon it'll catch on more when its grown and matured a bit. Does look a bit bleak at a distance

7upfree · 08-11-2013 9:27am

mike65 wrote: »

I never think about using it - I'm 10 minutes walk away and can see it from the front garden I reckon it'll catch on more when its grown and matured a bit. Does look a bit bleak at a distance

Go and do it. It's an eye opener and the views of the city are spectacular.

MRnotlob606 · 08-11-2013 10:06am

wheres the begrudgery at ?i

Speak Now · 12-11-2013 1:11pm

I dont think metalman brewing get enough credit for some of the quality brews they produce. Their delicious Smokescreen got a nice write up on Beermack. Maybe the Dubs appreciate what we've got on our doorstep more than we do!

http://beermack.wordpress.com/

I find locally they are really under the radar, i've had bar staff not have a clue what im looking for if I ask for it in a pub that doesnt stock it and as for when im in a round with a gang of Heiniken drinkers........

Dicky Pride · 12-11-2013 1:21pm

Lol I think every thread on this forum is now about craft beer.

Speak Now · 12-11-2013 1:28pm

Dicky Pride wrote: »

Lol I think every thread on this forum is now about craft beer.

All postive threads

Max Powers · 12-11-2013 2:36pm

Jerry Seinfeld wrote: »

I dont think metalman brewing get enough credit for some of the quality brews they produce. Their delicious Smokescreen got a nice write up on Beermack. Maybe the Dubs appreciate what we've got on our doorstep more than we do!

http://beermack.wordpress.com/

I find locally they are really under the radar, i've had bar staff not have a clue what im looking for if I ask for it in a pub that doesnt stock it and as for when im in a round with a gang of Heiniken drinkers........

Jerry, where is smokescreen available? this weekend defo gonna get in for one of those.
Some sort of boards campaign insisting the major pubs in town start serving metalman is needed. (im not in anyway connected to the metalman brewery or the people working there, just love it)

Speak Now · 12-11-2013 2:44pm

Max Powers wrote: »

Jerry, where is smokescreen available? this weekend defo gonna get in for one of those.
Some sort of boards campaign insisting the major pubs in town start serving metalman is needed. (im not in anyway connected to the metalman brewery or the people working there, just love it)

Same here, Metalman introduced to me craft beer i suppose. Oscars and Revolution have smokesceen (Cheaper in Oscars

).

Credit where Credit is due

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