Advertisement
Help Keep Boards Alive. Support us by going ad free today. See here: https://subscriptions.boards.ie/.
https://www.boards.ie/group/1878-subscribers-forum

Private Group for paid up members of Boards.ie. Join the club.
Hi all, please see this major site announcement: https://www.boards.ie/discussion/2058427594/boards-ie-2026

Tesco Mobile

1…2627293132

Comments

  • #842
    jfinlan
    Registered Users, Registered Users 2 Posts: 20 ✭jfinlan


    Great! Final question: if I send texts from NI to an Irish mobile, would this be included in my unlimited package too?


  • #843
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    jfinlan wrote: »
    Great! Final question: if I send texts from NI to an Irish mobile, would this be included in my unlimited package too?

    Yes, when using +3538xxx as the destination number

    regards
    Paul


  • #844
    jfinlan
    Registered Users, Registered Users 2 Posts: 20 ✭jfinlan


    Thanks! I'm signing up!


  • #845
    jfinlan
    Registered Users, Registered Users 2 Posts: 20 ✭jfinlan


    Er, well, when I said I was signing up, I meant I would attempt to sign up. I tried before when this offer was first announced.

    First time, I used my business bank account and put first payment through my business laser account. Your finance department helpfully responded to say 'we cannot process your order at the moment'. There was money in the account and I have a good credit rating. They told me to phone customer care if I had any queries but of course customer care know nothing about how the finance department operate.

    I then applied using my credit card for both the first payment and the direct debit. I got through the first stage and they then asked me for scans of my last 3 credit card bills. I had 5 working days to get them sent. I was away from home at the time but planned sending them within the 5 working days (one of the days was a bank holiday). They then got back in less than 5 working days to say 'too late'.

    The offer was since extended and I've now tried 3 times with my credit card (on which I only owe 30 euros) and have got rejected without any explanation. I'm going to try again now using PayPal in case that works. I know from talking to your customer care people that lots of people are having this problem and no one can tell them why. Whoever it is working in your finance department is losing a lot of business for Tesco Mobile.

    Is there anything you can do or do you also not know how this mysterious finance department works?

    UPDATE: I tried to apply again and now it tells me it can't process the order at all. Now I can't even get as far as getting a helpful rejection letter from your finance department. I tried using Internet Explorer, in case Chrome was causing glitches in the data entry but same result. Can you help me at all?


  • #846
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    jfinlan wrote: »
    Er, well, when I said I was signing up, I meant I would attempt to sign up. I tried before when this offer was first announced.

    First time, I used my business bank account and put first payment through my business laser account. Your finance department helpfully responded to say 'we cannot process your order at the moment'. There was money in the account and I have a good credit rating. They told me to phone customer care if I had any queries but of course customer care know nothing about how the finance department operate.

    I then applied using my credit card for both the first payment and the direct debit. I got through the first stage and they then asked me for scans of my last 3 credit card bills. I had 5 working days to get them sent. I was away from home at the time but planned sending them within the 5 working days (one of the days was a bank holiday). They then got back in less than 5 working days to say 'too late'.

    The offer was since extended and I've now tried 3 times with my credit card (on which I only owe 30 euros) and have got rejected without any explanation. I'm going to try again now using PayPal in case that works. I know from talking to your customer care people that lots of people are having this problem and no one can tell them why. Whoever it is working in your finance department is losing a lot of business for Tesco Mobile.

    Is there anything you can do or do you also not know how this mysterious finance department works?

    UPDATE: I tried to apply again and now it tells me it can't process the order at all. Now I can't even get as far as getting a helpful rejection letter from your finance department. I tried using Internet Explorer, in case Chrome was causing glitches in the data entry but same result. Can you help me at all?

    Hi Jfinlan

    Please contact our care team here with your details. They will follow up for you.

    http://www.boards.ie/vbulletin/private.php?do=newpm&u=554494

    regards
    Paul


  • Advertisement
  • #847
    jfinlan
    Registered Users, Registered Users 2 Posts: 20 ✭jfinlan


    Tesco Mobile: Paul wrote: »
    Hi Jfinlan

    Please contact our care team here with your details. They will follow up for you.

    http://www.boards.ie/vbulletin/private.php?do=newpm&u=554494

    regards
    Paul

    Thanks for getting back Paul. Yes, when the finance department bounce back my order, they also tell me to contact the care team but when I talk to your care team, they can't tell me what the problem is. They tell me the finance department won't answer their questions either. I only went here with it as a last resort. I've tried another application using Internet Explorer and PayPal for the first payment. I have to just guess what the problem is as no-one will tell me. It's the only time I've ever had any problem buying online or setting up a direct debit. It's very frustrating and your customer care team tell me there are other people with the same problem. There's no point in me contacting them again as they'll tell me they know nothing and they can't help me. And, needless to say, there's no point in me contacting the finance department as they don't talk to anyone.


  • #848
    VINCWM
    Banned (with Prison Access) Posts: 47 ✭VINCWM


    Tesco mobile...?


  • #849
    jfinlan
    Registered Users, Registered Users 2 Posts: 20 ✭jfinlan


    VINCWM wrote: »
    Tesco mobile...?

    VINCWM>> I'm not sure if that question is addressed at me and indeed I'm not even sure what the question is, though I think the answer is 'yes'.

    PAUL>> I emailed that link with my new reference number but I presume I'll get the same answer I get from all your care team 'we can't help you and finance won't talk to us'.

    I'm not the only one with this problem from what I am told. I've put thousands through O2 and would like to switch to Tesco but it seems I'm blocked at every hurdle. Once they accepted my offer but asked for credit card statement scans but didn't give me the 5 working days they promised for me to send them. Now I fear I'm on a blacklist (even though I've done nothing wrong!).

    It's all a bit Kafkaesque. If you can sort it out, that would be wonderful...


  • #850
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    jfinlan wrote: »
    Thanks for getting back Paul. Yes, when the finance department bounce back my order, they also tell me to contact the care team but when I talk to your care team, they can't tell me what the problem is. They tell me the finance department won't answer their questions either. I only went here with it as a last resort. I've tried another application using Internet Explorer and PayPal for the first payment. I have to just guess what the problem is as no-one will tell me. It's the only time I've ever had any problem buying online or setting up a direct debit. It's very frustrating and your customer care team tell me there are other people with the same problem. There's no point in me contacting them again as they'll tell me they know nothing and they can't help me. And, needless to say, there's no point in me contacting the finance department as they don't talk to anyone.

    Hi there

    There is a point in following up as I have people lined up to go through this in detail. I can only help at this point if you pass your details through. I cant tell you what the problem is unless we can get your details to review.

    Apologies for the inconvenience here.

    regards
    Paul


  • #851
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    jfinlan wrote: »
    VINCWM>> I'm not sure if that question is addressed at me and indeed I'm not even sure what the question is, though I think the answer is 'yes'.

    PAUL>> I emailed that link with my new reference number but I presume I'll get the same answer I get from all your care team 'we can't help you and finance won't talk to us'.

    I'm not the only one with this problem from what I am told. I've put thousands through O2 and would like to switch to Tesco but it seems I'm blocked at every hurdle. Once they accepted my offer but asked for credit card statement scans but didn't give me the 5 working days they promised for me to send them. Now I fear I'm on a blacklist (even though I've done nothing wrong!).

    It's all a bit Kafkaesque. If you can sort it out, that would be wonderful...

    Hi jfinlan

    I appreciate this is frustrating and expecially seeing as you are trying to give us business.

    I can assure you I have people lined up to take a look at this.

    I cannot discuss inidividual accounts here but we will get back to by Priviate Message

    regards
    Pau


  • Advertisement
  • #852
    jfinlan
    Registered Users, Registered Users 2 Posts: 20 ✭jfinlan


    Tesco Mobile: Paul wrote: »
    Hi jfinlan

    I appreciate this is frustrating and expecially seeing as you are trying to give us business.

    I can assure you I have people lined up to take a look at this.

    I cannot discuss inidividual accounts here but we will get back to by Priviate Message

    regards
    Pau

    Hi Paul

    I sent you a private message with my new ref no. and my phone number.

    JF


  • #853
    okidoki987
    Registered Users, Registered Users 2 Posts: 10,642 ✭✭✭✭okidoki987


    Let the Fourm know how you get on.


  • #854
    jfinlan
    Registered Users, Registered Users 2 Posts: 20 ✭jfinlan


    okidoki987 wrote: »
    Let the Fourm know how you get on.

    Still haven't heard anything. The only good news is I haven't been automatically rejected... (yet!)


  • #855
    mordyl1
    Registered Users, Registered Users 2 Posts: 2 ✭mordyl1


    Solyad wrote: »
    Is the 3g region in Galway City very small?
    I've been on Tesco mobile for about 6 months and its very hard to get hsdpa.
    We're not that far out from town, right by the racecourse in one of the main business parks.

    I notice Vodafone users around me in the office usually have full bars hsdpa connection. I'm "lucky" in that I sometimes get 1 bar here but more often it falls back to Edge. Other parts of the building seem to get edge all the time on Tesco mobile

    Don't know anyone off hand with an 02 connection since Tesco is on the 02 network

    Just wondering if you are aware of any black spots around here



    Did you get this resolved with tesco...have same issue in this area. I've never seen anything but Edge connection on phone...


  • #856
    jfinlan
    Registered Users, Registered Users 2 Posts: 20 ✭jfinlan


    Hi Paul

    I messaged you with my reference no. and I also messaged customer support but haven't heard anything. Only good news is I haven't been rejected yet but as it's getting near the end of the month, I'm worried I'm going to miss the deadline...


  • #857
    jfinlan
    Registered Users, Registered Users 2 Posts: 20 ✭jfinlan


    Sorted! Thanks for sorting it out Paul. They emailed me with a contract...


  • #858
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    jfinlan wrote: »
    Sorted! Thanks for sorting it out Paul. They emailed me with a contract...

    No problem, apologies for the delay.


  • #859
    Grainne2012
    Registered Users, Registered Users 2 Posts: 80 ✭✭Grainne2012


    Good morning Tesco mobile.
    Well, its the same recurring problem with webtexts again - can't use the service, page is giving me :

    "Application error

    An unexpected error has occurred. Please contact your system administrator."

    Can you please report the problem again, and let me know when it will be back in action? Also noticed that the list of webtexts sent is no longer viewable, and the datestamps are a full day behind, still.

    Thanks.

    Since posting, the whole web UI is down, with the following message:

    Service Temporarily Unavailable

    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.


  • #860
    TURRICAN
    Closed Accounts Posts: 717 ✭✭✭TURRICAN


    Hi all I've just ordered tesco mobile today.
    35 pm for unlimited everything.
    It's only a month contract so I can leave if I like.
    I've been told there is a limit on download speeds. Is it really bad?
    I use forums, and youtube mostly.
    Will it have much effect on it?


  • #861
    emo72
    Registered Users, Registered Users 2 Posts: 6,528 ✭✭✭emo72


    TURRICAN wrote: »
    Hi all I've just ordered tesco mobile today.
    35 pm for unlimited everything.
    It's only a month contract so I can leave if I like.
    I've been told there is a limit on download speeds. Is it really bad?
    I use forums, and youtube mostly.
    Will it have much effect on it?


    nah it all works fine. 15 gb a month is great. i used to get by with 1 gb a month so theres plenty of gigs. speed? well that seems fine too. everything loads promptly and i can play youtube videos no problem. you may have to wait a couple of seconds to load, but youtube does use a lot of megs.

    i have to say im on my second month with this deal and it works great.


  • Advertisement
  • #862
    TURRICAN
    Closed Accounts Posts: 717 ✭✭✭TURRICAN


    emo72 wrote: »
    TURRICAN wrote: »
    Hi all I've just ordered tesco mobile today.
    35 pm for unlimited everything.
    It's only a month contract so I can leave if I like.
    I've been told there is a limit on download speeds. Is it really bad?
    I use forums, and youtube mostly.
    Will it have much effect on it?


    nah it all works fine. 15 gb a month is great. i used to get by with 1 gb a month so theres plenty of gigs. speed? well that seems fine too. everything loads promptly and i can play youtube videos no problem. you may have to wait a couple of seconds to load, but youtube does use a lot of megs.

    i have to say im on my second month with this deal and it works great.



    Good to hear.
    Have you done a speed test yet?


  • #863
    alansteno
    Registered Users, Registered Users 2 Posts: 57 ✭✭alansteno


    how do you do a speed test? dont use my blackberry for anyhing apart from calls n text but will change that when i join this new tariff-the €35 a month one


  • #864
    cookie1977
    Registered Users, Registered Users 2 Posts: 6,794 ✭✭✭cookie1977


    Just remember that Tesco do not offer blackberry services so things like browsing (unless you use the opera browser), email and BBM won't work.


  • #865
    alansteno
    Registered Users, Registered Users 2 Posts: 57 ✭✭alansteno


    thanks cookie,

    ok...you guys are going to laugh at my nxt question but bear in mind i am not a techie...i have had to look up what porting and tethering mean-thats how green i am:o

    if i'm abroad and want to webtext home to ireland how many webtexts do i get from abroad? i know it says 200 free any network webtexts and 50 international, but i'm confused(remember i'm green) are the 200 webtexts to any networks in ireland?


    also, if i have a samsung galaxy s3 and on the tm€35 plan do i send webtexts from the phone or from a computer?

    can i log onto TM on my phone abroad and send the webtexts? (its just at certain times of the year i have to travel and send texts-i used to go to a computer and log onto VF and send my webtexts that way)


    do contacts transfer from my phone to my computer automatically if i am to send webtexts from a computer? or do i have to transfer them manually?


  • #866
    emo72
    Registered Users, Registered Users 2 Posts: 6,528 ✭✭✭emo72


    i dont think mobile broadband works abroad. this is a big problem, because its when im out of the country i need it the most.


  • #867
    cookie1977
    Registered Users, Registered Users 2 Posts: 6,794 ✭✭✭cookie1977


    It's best to use a computer to log in to webtexts while abroad to send them free to other networks. Data use abroad could be expensive on your mobile depending on the country you're in. If you can access free wifi on your phone abroad then logging in on your phone to webtext (or using a webtext app like jellysms) will also be worthwhile.


  • #868
    zynaps
    Registered Users, Registered Users 2 Posts: 1,529 ✭✭✭zynaps


    Tesco mobile web texts wrote:
    Web Text
    HTTP/1.1 404 Not Found

    Web texts are broken. Is this a short-term thing, or has it been like that for a while?

    [edit]
    Ah nevermind, did it again and it worked. Weird.


  • #869
    SSCorn
    Registered Users, Registered Users 2 Posts: 22 ✭SSCorn


    zynaps wrote: »
    Web texts are broken. Is this a short-term thing, or has it been like that for a while?

    [edit]
    Ah nevermind, did it again and it worked. Weird.


    Its been acting up for a couple of weeks now. Was talking to Tesco call centre a few days ago - its a known issue and they're "working on it"


  • #870
    Merch
    Closed Accounts Posts: 3,322 ✭✭✭Merch


    Paul
    I signed up with tesco mobile recently
    I cannot log in, I haven't been able to. I'd like to view my account details, use web texts,add clubcard edit payment details etc.

    I have tried resetting it myself using the "forgot password" facility but I received no text or alert in relation to that.
    I then rang the customer services
    and while they have been helpful the issue hasn't been fixed.
    I dont want to ring again as I pay to ring you and the problem still isn't sorted.

    So, I can't log in
    I signed up with a specific username, but was then told it had a first letter in caps even though I didnt use caps for my username.

    I will pm you my details, if you can reply to me then.


  • Advertisement
  • #871
    alansteno
    Registered Users, Registered Users 2 Posts: 57 ✭✭alansteno


    hello, i joined tesco mobile recently. my wife sent me a photo on saturday-she too is tesco mobile-i never got photo but got "could notrettrieve message content. try again later". why would i not get it-i've always got photos before from different providers.

    also she textd me today and i only got it about 90minutes later. why is this?


Advertisement
Advertisement