Tesco Mobile

Felim_Doyle wrote: »

I purchased a new PAYG phone yesterday but I have been unable to register it on the Tesco Mobile site today: "There was a problem registering your details, please try again later". The error message is rather generic and unhelpful, so I can't tell if the problem is at my end or Tesco Mobile's.

I'm also having trouble signing up to the main Tesco website too: "Sorry, we couldn't register your details", so is there a general problem with Tesco's servers or is there something wrong with me?

Hi Felim

Best to contact customer care here - there is no generic issue presently so it could be soething local to your account but its hard to tell without details. Might best to give them a quick call on 1749

regards
Paul

Hi Paul

I tried using data on and off for the past few days and performance is now bordering on unusable. I was in Connolly station tonight and got weak performance and it died as I headed north on the train, even though I was in areas of strong signal coverage (HSPDA)

Location | Download | Upload | Ping
Connolly Station | 137kbps | 299kbps | 631ms
Malahide Station | 183kbps | 12kbps | 648ms


Attempts were made at Clontarf Road and Howth Junction stations to run a speed test and it failed due to server unreachable. I gave up after Malahide as the data performance was so poor that I could no longer access the internet at all. The tests were attempted between 20:10 and 20:30 this evening. Browser performance has generally been sluggish, and as other have commented here, the browser appears to hang (in my case a forced stop is needed to get it going again. No issues with this though on my Wifi at home)

Paul, I appreciate that your engineers are doing their very best and all that can be done is being done. However, these issues and previous network outages involving the data centre flooding and other miscellaneous events are giving customers enormous cause for concern, and ultimately undermining confidence in the network. I appreciate that Tescomobiles products are highly competitive and represent terrific value for money. However it doesn't matter how much air time / text messages / data we get for our Euro's if the network lacks the resilience to make these services consistently available.

I've been with O2 since it was Digifone way back in the late 90's and I have experienced for more glitches and gremlins since I moved to Tesco 6 weeks ago than I did in all the time I was O2 / Digi. I have no immediate plans to move from Tesco because I want to see how things pan out in the short term. However, I'm watching events closely as are a lot of my friends who want to port to Tesco, but are waiting to see if the gremlins finally get ironed out. And hopefully they will be....

Kaner2004 wrote: »

My data speeds are about 220kbps down and up the last few days in Dublin city center.

2 Questions too.

1 - Can I turn off data roaming on the iphone with tescomobile.

2 - What is the data speed limit with tescomobile at the moment?

Hi there

1. We don't have data roaming yet but when we do yes there is an option to turn off data when roaming. This will need to be switched on when you return to Ireland. Some phones recognise international roaming as different to national roaming like most Samsung androids but the iPhone doesn't do this yet.

2. Official capped speeds are 2mbps down and up. We have a current bottleneck issue that we hope to alleviate through a change on Friday.

Regards
Paul

malachy47 wrote: »

Thanks for your help Paul. My number is 089 as per SIM and my original 086 number has not been ported (yet) as I can't get by registration to port it

As for the password being SMS'd only, I don't doubt you, just that the "password request sent" screen says it goes via both routes!

P.S. SMS is working fine on my phone. I just sent myself a test message.

Can you PM me your 089 number please.

Btw you don't need to register to port. Care can do this over the phone. In fact we don't have an option to port via self care. You can submit your port equest from the normal part of the website not in the registered area

Regards
Paul

n3lly wrote: »

I'm looking forward to seeing if the internet issues will be resolved in the coming days (I know you said Friday Paul).

I've had a few friends ask me what Tesco have been like since I switched over (2 months ago). And I've had nothing but praise for them, customer service has been great, coverage for phone calls and sms has been fantastic, not a single dropped call.
However I haven't been able to recommend the service to them purely down to the data speeds (even with the great rates). I did another speed test out in Dun Laoghaire/Sandycove area this afternoon and (i could upload the test results screenshot if you want) but i had a ping of 690, down:80kbps and up of 60kbps.

I'm not complaining again as I know you're working on it and appreciate that but the second the data issues are resolved I'll have no reason not to advise people to join tesco.

But for the time being I haven't been able to use the phone (galaxy s2) to it's potential outside of a wifi area.

Here's hoping things pick up

Ok thx for the feedback. Will update more tomorrow after the change goes in

jonnny68 wrote: »

Internet has been dreadfully slow the last 3 days in particular today i cant even send an email on my phone it wont send, i cant sync any photos via dropbox or box, everything else about Tesco Mobile seems to be good but im a bit concerned about the reoccurring Internet trouble they seem to be having, when is this going to be resolved once and for all can you tell me please.

Thanks

Hi Jonny, you will see I have answered this in the last few posts. There is a change going in tomorrow that should help alot
Regards
Paul