FIS for the second time-waiting time still 20 weeks?Mod warning post 437

kior3 · 15-08-2012 3:57pm

thanks just phoned them they told me another couple of weeks at least !!!!!!!!!!! how long did you wait

babsrose · 15-08-2012 6:25pm

kior3 wrote: »

thanks just phoned them they told me another couple of weeks at least !!!!!!!!!!! how long did you wait

I was waiting 16 weeks for my renewal and got all the backpay together hope this helps !

Tantan1305 · 16-08-2012 8:54am

Has anyone an update on what date they are working on now?

Mrsrobby · 16-08-2012 8:55am

My renewal date is 13 june.....its like it will NEVER come!!

grog49 · 17-08-2012 5:25pm

babsrose wrote: »

I was waiting 16 weeks for my renewal and got all the backpay together hope this helps !

I was also waiting 16 weeks for my FIS to be processed and the same thing happened with my back pay.Still waiting on it and they said it could be another 10 days before I receive it.It was sent for checking apparently if it is over a certain amount.

OU812 · 17-08-2012 5:30pm

Quick question on behalf of a family member.

They applied about 6 months ago & it was returned because they forgot something. Was re-submitted about 2 months ago & nothing heard back, not even an awknowledgement.

Is this normal?

yabadabado · 17-08-2012 5:34pm

OU812 wrote: »

Quick question on behalf of a family member.

They applied about 6 months ago & it was returned because they forgot something. Was re-submitted about 2 months ago & nothing heard back, not even an awknowledgement.

Is this normal?

Was it refused or just sent back to get more info?

If it was just returned for more info ,they wouldnt get a acknowledgement as it is the same application.

grog49 · 17-08-2012 5:52pm

grog49 wrote: »

I was also waiting 16 weeks for my FIS to be processed and the same thing happened with my back pay.Still waiting on it and they said it could be another 10 days before I receive it.It was sent for checking apparently if it is over a certain amount.

does anyone know what they mean about that your arrears were sent for checking

jessiejam · 17-08-2012 6:33pm

I think if your arrears are over €3,000 they are sent for checking.

Does anyone know what date they are working on at the moment?, I rang this day last week and they were still on the 10th of May. I wonder has this progressed at all. It could be slow at this time of year because of holidays etc.

Tantan1305 · 20-08-2012 12:48pm

Does anyone know if they have moved on from the 10/05 renewals?

OU812 · 20-08-2012 2:41pm

yabadabado wrote: »

Was it refused or just sent back to get more info?

If it was just returned for more info ,they wouldnt get a acknowledgement as it is the same application.

Was returned for more info.

Shazza 1982 · 21-08-2012 7:21am

Sorry all, just a quick question, does any one know if you are on sick pay from the social welfare, does your FIS have to stop, I am out of work sick for 6 weeks, however I am still employed, thank you

jessiejam · 21-08-2012 9:12am

As fas as i know it is stopped. You should ring them and tell them and give them the date you are returning to work. If you are getting illness benefit they will know anyway but it might be more hassle to get it back unless you ring first.

yabadabado · 21-08-2012 10:50am

Shazza 1982 wrote: »

Sorry all, just a quick question, does any one know if you are on sick pay from the social welfare, does your FIS have to stop, I am out of work sick for 6 weeks, however I am still employed, thank you

You can only get FIS and Illness Benefit together for 6 weeks .FIS is then stopped until you return to work.

jessiejam wrote: »

As fas as i know it is stopped. You should ring them and tell them and give them the date you are returning to work. If you are getting illness benefit they will know anyway but it might be more hassle to get it back unless you ring first.

You need to contact only when you have returned to work and sent in a Final cert.Its up to you to contact FIS only after your Illness Benefit claim has closed.

Tantan1305 · 21-08-2012 11:58am

Just rang them there and they are working on claims on the 17th May

jca · 21-08-2012 12:02pm

Lovely Jubbly, I'm the 23rd.......

OU812 · 21-08-2012 12:12pm

What's the number to call them ?

Tantan1305 · 21-08-2012 1:00pm

OU812 wrote: »

What's the number to call them ?

The phone number is: 1890927770 and its option 3

OU812 · 21-08-2012 2:45pm

17 mins waiting on hold. New applications are at 20th April, renewals are 20th May

yabadabado · 21-08-2012 3:26pm

OU812 wrote: »

17 mins waiting on hold. New applications are at 20th April, renewals are 20th May

Fair play to you for waiting that long but the info was 4 posts up.

bluestrawberry · 21-08-2012 4:32pm

we applied for fis last september, they sent it to social welfare inspector and she spend so long asking for bank statements, stuff from employer we ended up only getting fis through in june! we have 3 kids and it was so hard getting through christmas. this morning a fis renewal came in post! this means we now have to start all over again. the relief of getting it in june and now we will be cut off for another 20 weeks, dunno how we will get through christmas again! Its a nightmare. The back payment is great but to be honest id rather have my application processed quickly, than suffer for weeks with no money. Sorry about the rant.

yabadabado · 21-08-2012 5:15pm

bluestrawberry wrote: »

we applied for fis last september, they sent it to social welfare inspector and she spend so long asking for bank statements, stuff from employer we ended up only getting fis through in june! we have 3 kids and it was so hard getting through christmas. this morning a fis renewal came in post! this means we now have to start all over again. the relief of getting it in june and now we will be cut off for another 20 weeks, dunno how we will get through christmas again! Its a nightmare. The back payment is great but to be honest id rather have my application processed quickly, than suffer for weeks with no money. Sorry about the rant.

I think its safe to say everyone would like if claims were processed quickly,DSP staff included,but that just isn't possible.

bluestrawberry · 21-08-2012 5:31pm

yabadabado wrote: »

I think its safe to say everyone would like if claims were processed quickly,DSP staff included,but that just isn't possible.

yes yabadabado, i can imagine the dept would love claims processed quicker too. Its just waiting nine months for ours to be passed and then hit with a renewal is a bit upsetting. But sure nothing we can do only wait now. If i send renewal in straight away even though its not up until 9th sept does this mean i get in the queue early? i hope so :-(

yabadabado · 21-08-2012 5:56pm

bluestrawberry wrote: »

yes yabadabado, i can imagine the dept would love claims processed quicker too. Its just waiting nine months for ours to be passed and then hit with a renewal is a bit upsetting. But sure nothing we can do only wait now. If i send renewal in straight away even though its not up until 9th sept does this mean i get in the queue early? i hope so :-(

No,claims are processed using end date order.

kmscc · 23-08-2012 3:04pm

Does any one know are they finished on the 17/05 ??? Would they be starting the 23/05 from Monday ???

newtothis2011 · 24-08-2012 1:02pm

bluestrawberry wrote: »

we applied for fis last september, they sent it to social welfare inspector and she spend so long asking for bank statements, stuff from employer we ended up only getting fis through in june! we have 3 kids and it was so hard getting through christmas. this morning a fis renewal came in post! this means we now have to start all over again. the relief of getting it in june and now we will be cut off for another 20 weeks, dunno how we will get through christmas again! Its a nightmare. The back payment is great but to be honest id rather have my application processed quickly, than suffer for weeks with no money. Sorry about the rant.

Thats a joke:mad:
I hope ours doesnt end up taking that long to process though its looking likely, mine was sent in the end of february and ive been told today its gona be another two months before the SWO even looks at it.

jessiejam · 24-08-2012 2:45pm

kmscc wrote: »

Does any one know are they finished on the 17/05 ??? Would they be starting the 23/05 from Monday ???

My renewal date is the 17th of May. I haven't heard anything yet. Im on hold to them as we speak to see if there has been a decision made. It would be nice to get it before the end of next week so I can sort books for school etc.

jessiejam · 24-08-2012 3:31pm

Got through after 30 mins. My claim (renewal 17th may) has been processed and lodged to the bank. Only problem is they calculated it wrong. It was the same last year. So back on hold again now to see what the story is.

kmscc · 24-08-2012 6:58pm

Hope you get sorted ..... it's a long wait

aileach · 25-08-2012 12:52am

jessiejam wrote: »

Got through after 30 mins. My claim (renewal 17th may) has been processed and lodged to the bank. Only problem is they calculated it wrong. It was the same last year. So back on hold again now to see what the story is.

I hope you get it soon, we're 5 weeks after you, I wonder how long it takes them to clear each week!

jca · 25-08-2012 2:38am

Getting very close for me now. I'm the 23rd. It would be lovely if it came through next week.

Tantan1305 · 27-08-2012 8:59am

Just rang them there and they are still working on the 17th of May, Hope they move on soon. Feels like they'll never get on to the 31 st of May

kmscc · 27-08-2012 12:47pm

I was so hoping that they would be on the 23rd by now, things are not getting any better, thought i might have it the end of this week, look's like another week or two for me....

jca · 27-08-2012 1:36pm

kmscc wrote: »

I was so hoping that they would be on the 23rd by now, things are not getting any better, thought i might have it the end of this week, look's like another week or two for me....

I know exactly how you feel. I really thought I was going to be sorted this week. Kids back to school from tomorrow, one doesn't have a jumper yet, transition year fees due, plc course fees due, the list is getting longer and longer. I don't know where to turn tbh it's like a bloody nightmare, something from the waltons.

Mrsrobby · 27-08-2012 2:19pm

JCA...im in the same boat...mine is not up for renewal till 13 june...but the list of stuff needed for the kids keeps growing!!

kmscc · 27-08-2012 6:25pm

jca wrote: »

I know exactly how you feel. I really thought I was going to be sorted this week. Kids back to school from tomorrow, one doesn't have a jumper yet, transition year fees due, plc course fees due, the list is getting longer and longer. I don't know where to turn tbh it's like a bloody nightmare, something from the waltons.

I know it's mad but with a bit of luck we will be sorted in the next week or so :rolleyes:

Worried123 · 28-08-2012 10:42am

Jessiejam what did they say to you about calculating it wrong?

Our renewal date was 17th May, we received the back payment today but it seems to be wrong. It's less than last year and there has been no change in circumstances that could explain it.

When I calculate it myself it seems that the only way they could have got the figure they have is if they haven't deducted pension contributions.

I'm so stressed now because we have been waiting nearly 16 weeks for this and can't afford to wait longer now to appeal.

yabadabado · 28-08-2012 11:50am

Worried123 wrote: »

Jessiejam what did they say to you about calculating it wrong?

Our renewal date was 17th May, we received the back payment today but it seems to be wrong. It's less than last year and there has been no change in circumstances that could explain it.

When I calculate it myself it seems that the only way they could have got the figure they have is if they haven't deducted pension contributions.

I'm so stressed now because we have been waiting nearly 16 weeks for this and can't afford to wait longer now to appeal.

give them a call and they will tell you the calculations over the phone.

Worried123 · 28-08-2012 11:56am

My husband spent all morning trying to get through, he finally got through about 20 minutes ago and they could see the mistake straight away. They said it should be sorted out in 10 days. I'm so relieved, I was so scared that we would have to go through a lengthy appeal process.

kmscc · 28-08-2012 12:00pm

After reading a few posts up, i am getting very disheartened i thought i would be settled up in the next week or so but by all accounts it will be about 3 weeks if not more, they are still working on the 17th, does any body know what order they start ? My date is the 23rd so 16 weeks from the 23rd May is 12th September that is just so hard to take at the minute, things are not good, bills to be paid etc, and i know every body here is in the same boat, it's a sad state of affairs.

yabadabado · 28-08-2012 12:06pm

They have started processing 24/5/12 claims.
They process them in PPS number order.

jca · 28-08-2012 12:17pm

yabadabado wrote: »

They have started processing 24/5/12 claims.
They process them in PPS number order.

That's my week!!! My pps starts with a 3. Looking like this week or next week, fingers crossed.

jca · 28-08-2012 12:27pm

Worried123 wrote: »

My husband spent all morning trying to get through, he finally got through about 20 minutes ago and they could see the mistake straight away. They said it should be sorted out in 10 days. I'm so relieved, I was so scared that we would have to go through a lengthy appeal process.

In fairness to the Fis staff they're very nice. They don't act like its their money and always make sure you get the max money you're entitled to.

kmscc · 28-08-2012 1:09pm

Oh god i hope its sooner rather than later, fingers crossed, i just hope there is not a big bunch of claims for the 23rd.

jca · 28-08-2012 1:17pm

kmscc wrote: »

Oh god i hope its sooner rather than later, fingers crossed, i just hope there is not a big bunch of claims for the 23rd.

+1

Tantan1305 · 28-08-2012 1:19pm

jca wrote: »

+1

Me too, my renewal date is 31st. Its been a long wait but nearly there thank god

jessiejam · 28-08-2012 5:02pm

yabadabado wrote: »

give them a call and they will tell you the calculations over the phone.

I rang them and was told to write a letter outlining why I think the calculations were wrong. The man on the phone said that he doesn't have access to my file because I was ringing a call bank?
Anyway I am off work for 4 weeks so I don't have access to any more recent payslips so i will have to send them the one I printed off originally with my renewal form, thats dated the 12th of April!
Sending the letter in the morning so I will hope that they will look again at it. I actually calculated it myself and they were way off. I included my own calculations so I hope they can explain how they calculated it. I hope i'm not waiting too long. I was refused btscfa because they now take gross wage so i was relying on the back pay to pay for the school expenses!
Disaster

jessiejam · 28-08-2012 5:33pm

Worried123 wrote: »

Jessiejam what did they say to you about calculating it wrong?

Our renewal date was 17th May, we received the back payment today but it seems to be wrong. It's less than last year and there has been no change in circumstances that could explain it.

When I calculate it myself it seems that the only way they could have got the figure they have is if they haven't deducted pension contributions.

I'm so stressed now because we have been waiting nearly 16 weeks for this and can't afford to wait longer now to appeal.

I'm hoping they missed that deduction on my payslip too. It would make a lot of sense. I wish they could have told me that earlier over the phone instead of having to post a letter!

yabadabado · 28-08-2012 6:26pm

jessiejam wrote: »

I rang them and was told to write a letter outlining why I think the calculations were wrong. The man on the phone said that he doesn't have access to my file because I was ringing a call bank?
Anyway I am off work for 4 weeks so I don't have access to any more recent payslips so i will have to send them the one I printed off originally with my renewal form, thats dated the 12th of April!
Sending the letter in the morning so I will hope that they will look again at it. I actually calculated it myself and they were way off. I included my own calculations so I hope they can explain how they calculated it. I hope i'm not waiting too long. I was refused btscfa because they now take gross wage so i was relying on the back pay to pay for the school expenses!
Disaster

They must have changed the procedure ,they used to be able to give the info over the phone.
If you want to post up your details/income you should get helped out fairly well.

kazmad · 29-08-2012 7:53am

received letter yesterday saying awarded fis (my claim dated May 17th) but the figure is only half of what we have received per week for last 2 years.

my husband is going to ring them today, hoping they missed something and its not that they have changed the workings.

FIS for the second time-waiting time still 20 weeks?Mod warning post 437

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