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Tesco Mobile

1…2628303132

Comments

  • #812
    jvrk
    Registered Users, Registered Users 2 Posts: 215 ✭✭jvrk


    Hi Just joined Tesco mobile but when i try to go on the internet it wont work unless I switch on roaming is this normal?


  • #813
    supraspinaswim
    Registered Users, Registered Users 2 Posts: 80 ✭✭supraspinaswim


    Not entirely sure , the tesco rep dude's the wiz to ask ! Probably not as an answer - sorry :o


  • #814
    .BrianJM
    Subscribers Posts: 2,670 ✭✭✭.BrianJM


    jvrk wrote: »
    Hi Just joined Tesco mobile but when i try to go on the internet it wont work unless I switch on roaming is this normal?

    YES - In practice TescoMobile is 'roaming' on O2.


  • #815
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    jvrk wrote: »
    Hi Just joined Tesco mobile but when i try to go on the internet it wont work unless I switch on roaming is this normal?


    Yes Data Roaming has to be on. Some of the newer Android phones can recognise National Roaming vs International Roaming and have a setting to just choose National Romaing. But if not then Full Data Roaming has to be on.

    regards
    Paul


  • #816
    anitaca
    Registered Users, Registered Users 2 Posts: 89 ✭✭anitaca


    Do all the phones on the Tesco Mobile website work with 3G sims?

    Does roaming work on 2G networks?


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  • #817
    eoinpeter
    Registered Users, Registered Users 2 Posts: 1 ✭eoinpeter


    Hi Paul.

    I have an iphone 3gs & im unable to send mms to anyone?

    Can you help.


  • #818
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    eoinpeter wrote: »
    Hi Paul.

    I have an iphone 3gs & im unable to send mms to anyone?

    Can you help.

    Hi there

    Drop our customer care team a Private Message at the link below ith your details and they will take a look for you.

    http://www.boards.ie/vbulletin/private.php?do=newpm&u=554494

    regards
    Paul


  • #819
    mathepac
    Banned (with Prison Access) Posts: 4,990 ✭✭✭mathepac


    Thanks for the PMs earlier Paul


  • #820
    gary29428
    Registered Users, Registered Users 2 Posts: 468 ✭✭gary29428


    I keep getting the following message when trying to top up through the Tesco website. The error reads, "an unexpected error has occured, please contact your system administrator". I have tried across my work network and got the same error. Anybody else having this issue....thanks.


  • #821
    malc77
    Registered Users, Registered Users 2 Posts: 7 ✭malc77


    I understand I can use a Tesco SIM in a USB dongle to get say 350MB data (over 7 days) for €2.99 I need to use payg and not be tied to a contract . I would like to do this so I can use my laptop in my house which has no landline.
    I already use Tesco mobile payg in my mobile phone and think the best way to get broadband on my laptop is to buy a second Tesco SIM for the dongle. However, it seems I need to Text "Data" to 174210 to initiate the data bundle for the dongle. Do I need to remove the SIM from the dongle and fit it in a phone everytime I want to do this as I cannot see a way to Text from the laptop/dongle itself (I don't want automatic bundle purchase as I'm often out of Ireland for several weeks)???
    Can anyone advise if what I'm trying to do looks reasonable- and as the mobile phone coverage is OK with the phone should it be OK with the dongle?
    Thanks,
    Malcolm


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  • #822
    loyatemu
    Registered Users, Registered Users 2, Paid Member Posts: 16,438 ✭✭✭✭loyatemu


    malc77 wrote: »
    I understand I can use a Tesco SIM in a USB dongle to get say 350MB data (over 7 days) for €2.99 I need to use payg and not be tied to a contract . I would like to do this so I can use my laptop in my house which has no landline.
    I already use Tesco mobile payg in my mobile phone and think the best way to get broadband on my laptop is to buy a second Tesco SIM for the dongle. However, it seems I need to Text "Data" to 174210 to initiate the data bundle for the dongle. Do I need to remove the SIM from the dongle and fit it in a phone everytime I want to do this as I cannot see a way to Text from the laptop/dongle itself (I don't want automatic bundle purchase as I'm often out of Ireland for several weeks)???
    Can anyone advise if what I'm trying to do looks reasonable- and as the mobile phone coverage is OK with the phone should it be OK with the dongle?
    Thanks,
    Malcolm

    can you not tether the laptop to the phone?

    Put your money where yer mouth is... Subscribe and Save Boards!

    https://subscriptions.boards.ie/



  • #823
    malc77
    Registered Users, Registered Users 2 Posts: 7 ✭malc77


    Re: can you not tether the laptop to the phone?

    It is a simple phone and does not allow tethering - I did wonder about buying a Smart phone just to get that feature, but it seems a pricey option.


  • #824
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    malc77 wrote: »
    I understand I can use a Tesco SIM in a USB dongle to get say 350MB data (over 7 days) for €2.99 I need to use payg and not be tied to a contract . I would like to do this so I can use my laptop in my house which has no landline.
    I already use Tesco mobile payg in my mobile phone and think the best way to get broadband on my laptop is to buy a second Tesco SIM for the dongle. However, it seems I need to Text "Data" to 174210 to initiate the data bundle for the dongle. Do I need to remove the SIM from the dongle and fit it in a phone everytime I want to do this as I cannot see a way to Text from the laptop/dongle itself (I don't want automatic bundle purchase as I'm often out of Ireland for several weeks)???
    Can anyone advise if what I'm trying to do looks reasonable- and as the mobile phone coverage is OK with the phone should it be OK with the dongle?
    Thanks,
    Malcolm

    Hi Malcolm

    Most of the dongle softwares have an SMS software client also so you should be able to do the purchase from the dongle software without moving the SIM to a phone.

    Check the manual of your dongle software.

    regards
    Paul


  • #825
    malc77
    Registered Users, Registered Users 2 Posts: 7 ✭malc77


    Paul, Many thanks. I haven't bought the dongle yet - could you suggest any which may have the SMS software?


  • #826
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    malc77 wrote: »
    Paul, Many thanks. I haven't bought the dongle yet - could you suggest any which may have the SMS software?

    Hi Malcolm

    Sorry, I am not sure on specific models but if you do a google before you purchase on the model number you should be able to find the features.

    All the Huawei stick modems I have used had SMS clients.

    regards
    Paul


  • #827
    malc77
    Registered Users, Registered Users 2 Posts: 7 ✭malc77


    Thanks. I have just checked the O2 mobile broadband coverage for Cornamona in County Galway (where I live) and, as far as I can see, there does not seem to be coverage. Is there any chance a 3G dongle would work there? Do you know if there are any plans to extend coverage there?


  • #828
    Mammamia17
    Registered Users, Registered Users 2 Posts: 19 ✭Mammamia17


    Hi Paul,

    My daughter & I have just moved from Meteor to Tesco Mobile (I've got the LG Optimus & she has the Samsung Y Pro) We're both on the 18 month €25 contract and they have been activated. Before the numbers were ported yesterday we had internet access on the phones but since the transfer we can't get on.....do we need to do something with the phones or should I ring customer care??
    Thanks


  • #829
    confuseddotcom
    Closed Accounts Posts: 5,790 ✭✭✭confuseddotcom


    Tesco is 089 isn't it? How do people find coverage?


  • #830
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    malc77 wrote: »
    Thanks. I have just checked the O2 mobile broadband coverage for Cornamona in County Galway (where I live) and, as far as I can see, there does not seem to be coverage. Is there any chance a 3G dongle would work there? Do you know if there are any plans to extend coverage there?

    Hi Malcolm

    We operate on O2's radio network so we have identical coverage to them.

    If you cant get O2 coverage then you wont have Tesco Mobile coverage. The maps sometimes can be a little in variance with on the ground reality so its always best to test coverage yourself with a SIM (in dongle ideally). You can get a free SIM here.

    http://shop.tescomobile.ie/free-international-sims.aspx

    regards
    Paul


  • #831
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Mammamia17 wrote: »
    Hi Paul,

    My daughter & I have just moved from Meteor to Tesco Mobile (I've got the LG Optimus & she has the Samsung Y Pro) We're both on the 18 month €25 contract and they have been activated. Before the numbers were ported yesterday we had internet access on the phones but since the transfer we can't get on.....do we need to do something with the phones or should I ring customer care??
    Thanks

    Hi there

    You probably need our data/MMS settings. See here for an automated tool to send settings to your phone. If your phone isnt covered by the automated tool, manual Android settings are also available on this page

    http://www.tescomobile.ie/helpandsupport/phone-settings.aspx

    regards
    Paul


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  • #832
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    confuseddotcom wrote: »
    Tesco is 089 isn't it? How do people find coverage?

    Hi there

    We have identical coverage to O2.

    regards
    Paul


  • #833
    malc77
    Registered Users, Registered Users 2 Posts: 7 ✭malc77


    Paul- Please forgive my dumb question! - I CAN get O2 (and Tesco) coverage for calls and texts on my old Nokia phone (not a Smartphone) with O2 and Tesco SIMs I use -Does that mean I should also get coverage with a dongle -(I don't know if I need 3G or would 2G suffice)??
    Malcolm.
    Tesco Mobile: Paul wrote: »
    Hi Malcolm

    We operate on O2's radio network so we have identical coverage to them.

    If you cant get O2 coverage then you wont have Tesco Mobile coverage. The maps sometimes can be a little in variance with on the ground reality so its always best to test coverage yourself with a SIM (in dongle ideally). You can get a free SIM here.

    http://shop.tescomobile.ie/free-international-sims.aspx

    regards
    Paul


  • #834
    Mammamia17
    Registered Users, Registered Users 2 Posts: 19 ✭Mammamia17


    Tesco Mobile: Paul wrote: »
    Hi there

    You probably need our data/MMS settings. See here for an automated tool to send settings to your phone. If your phone isnt covered by the automated tool, manual Android settings are also available on this page

    http://www.tescomobile.ie/helpandsupport/phone-settings.aspx

    regards
    Paul

    Thanks Paul.....I reset the phone & it seems to be ok now!!


  • #835
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    malc77 wrote: »
    Paul- Please forgive my dumb question! - I CAN get O2 (and Tesco) coverage for calls and texts on my old Nokia phone (not a Smartphone) with O2 and Tesco SIMs I use -Does that mean I should also get coverage with a dongle -(I don't know if I need 3G or would 2G suffice)??
    Malcolm.

    Hi there

    2G coverage for voice and text (and EDGE data) is different to 3G coverage so having one does not guarantee the other.

    EDGE on 2G is usable for getting emails and light browsing but for video and sizable downloads it would be much better to have 3G coverage.

    Its difficult for me to say anything about your precise location. Testing yourself before committing to anysizable spend is always the best course of action.

    regards
    Paul


  • #836
    jfinlan
    Registered Users, Registered Users 2 Posts: 20 ✭jfinlan


    Tesco Mobile: Paul wrote: »
    Hi Felim

    Yes you get this text when in the UK but not NI (need to 100% check this). Were you in NI or close to the coast in North West UK.

    We do offer All Ireland rates when calling ROI numbers from NI. When you call other numbers from NI its roaming rates.

    Alll our roaming information is here on the website.

    http://www.tescomobile.ie/using-your-mobile-abroad.aspx

    regards
    Paul

    Hi Paul

    This is all very confusing. I want to sign up for the Tesco unlimited calls offer which expires at the end of this month. But I work a bit in Northern Ireland and I have a deal with O2 where my NI calls are included in my minutes, plus it doesn't cost me to receive calls.

    When I talk to Tesco Mobile, I get told different things. Some say NI isn't considered as roaming. Others say it is. You say that it isn't considered as roaming but the link you provide doesn't mention anything about this. I just talked to someone in Tesco Mobile today and the roaming rates they gave me were higher than on the website (they said 13c to receive, 42c to make calls back to the Republic) so now I'm totally confused.

    The bottom line is - if I can make calls to the South of Ireland and receive calls for free whilst up North (in other words, if it's not treated as roaming), then I'm in. Some people at Tesco tell me I can, others say I can't. It would be nice if someone told me in writing what the exact situation is.

    Since my only option when I'm up North would be to log onto the O2_UK network (as Tesco doesn't show up as a network when roaming - I have a Tesco UK card and when I'm back down south, I have to connect to O2_IRL), I suspect that I will incur roaming charges when up North.

    Can you please clarify this for me once and for all?


  • #837
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    jfinlan wrote: »
    Hi Paul

    This is all very confusing. I want to sign up for the Tesco unlimited calls offer which expires at the end of this month. But I work a bit in Northern Ireland and I have a deal with O2 where my NI calls are included in my minutes, plus it doesn't cost me to receive calls.

    When I talk to Tesco Mobile, I get told different things. Some say NI isn't considered as roaming. Others say it is. You say that it isn't considered as roaming but the link you provide doesn't mention anything about this. I just talked to someone in Tesco Mobile today and the roaming rates they gave me were higher than on the website (they said 13c to receive, 42c to make calls back to the Republic) so now I'm totally confused.

    The bottom line is - if I can make calls to the South of Ireland and receive calls for free whilst up North (in other words, if it's not treated as roaming), then I'm in. Some people at Tesco tell me I can, others say I can't. It would be nice if someone told me in writing what the exact situation is.

    Since my only option when I'm up North would be to log onto the O2_UK network (as Tesco doesn't show up as a network when roaming - I have a Tesco UK card and when I'm back down south, I have to connect to O2_IRL), I suspect that I will incur roaming charges when up North.

    Can you please clarify this for me once and for all?

    Hi Jfinlan

    I cant speak for TM UK but when using a TMI sim in the north calls to normal ROI fixed and mobiles are treated same as if made in ROI.

    International and non geographic numbers are treated as roaming and received calls are treated as roaming.

    For any other queries please visit our Talk To forum here

    http://www.boards.ie/vbulletin/forumdisplay.php?f=1542

    or send a PM to our Care reps here

    http://www.boards.ie/vbulletin/priva...newpm&u=554494

    They will be able to help you

    regards
    Paul


  • #838
    jfinlan
    Registered Users, Registered Users 2 Posts: 20 ✭jfinlan


    Tesco Mobile: Paul wrote: »
    Hi Jfinlan

    I cant speak for TM UK but when using a TMI sim in the north calls to normal ROI fixed and mobiles are treated same as if made in ROI.

    International and non geographic numbers are treated as roaming and received calls are treated as roaming.

    For any other queries please visit our Talk To forum here

    http://www.boards.ie/vbulletin/forumdisplay.php?f=1542

    or send a PM to our Care reps here

    http://www.boards.ie/vbulletin/priva...newpm&u=554494

    They will be able to help you

    regards
    Paul

    So, when I go up North, which network do I choose or do Tesco Mobile IRL have a deal with O2 UK, whereby O2 UK in NI is considered part of the TM IRL network?

    James


  • #839
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    jfinlan wrote: »
    So, when I go up North, which network do I choose or do Tesco Mobile IRL have a deal with O2 UK, whereby O2 UK in NI is considered part of the TM IRL network?

    James

    Hi James

    Yes, we only roam on O2 UK in UK and NI and we have a special arrangement with them that allows us to do all ireland rating for normal ROI mobile and fixed calls. It is not part of the TM IRL network though and other calls outside of normal ROI mobile and fixed numbers will be treated as roaming as mentioned above.

    To note also we have launched data roaming in the UK and NI this am with a flat rate of 30c per MB (billed in KB). Our website will reflect this later.

    regards
    Paul


  • #840
    jfinlan
    Registered Users, Registered Users 2 Posts: 20 ✭jfinlan


    Tesco Mobile: Paul wrote: »
    Hi James

    Yes, we only roam on O2 UK in UK and NI and we have a special arrangement with them that allows us to do all ireland rating for normal ROI mobile and fixed calls. It is not part of the TM IRL network though and other calls outside of normal ROI mobile and fixed numbers will be treated as roaming as mentioned above.

    To note also we have launched data roaming in the UK and NI this am with a flat rate of 30c per MB (billed in KB). Our website will reflect this later.

    regards
    Paul

    Sounds great! So, if I sign up for the new TMI unlimited deal and use my phone up North just for making calls back south, I'll still only have to pay EUR 35 per month? If this is definitely the case, then I'm signing up. Can I take your word here as being the definitive word because some of the customer service people at TMI say this isn't the case?


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  • #841
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    jfinlan wrote: »
    Sounds great! So, if I sign up for the new TMI unlimited deal and use my phone up North just for making calls back south, I'll still only have to pay EUR 35 per month? If this is definitely the case, then I'm signing up. Can I take your word here as being the definitive word because some of the customer service people at TMI say this isn't the case?

    Yes , that is the case. You need to make sure you call ROI numbers using +353xxxx to make sure they come from your inclusive units when in the North. Dont use any other NI shortcodes to call ROI numbers as these will be seen as international roaming calls.

    Also if you use the +35348xxxx code that allows you to call NI numbers as ROI national numbers then these will come from your units also. If you use +44 to call NI numbers these will be international roaming calls.

    Hope this helps

    regards
    Paul


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