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Tesco Mobile

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    #782
    Caseywhale
    Registered Users Posts: 170 ✭✭Caseywhale


    nephster wrote: »
    Paul,
    Any update on sorting out the mobile Internet issues? I think it's reaching crunch time for many of us.
    Would we be better off moving discussion of same to the Talk To.. forum?
    Thanks in advance!

    I ported the other day. Couldnt be happier, apart from the money I wasted with tescomobile. Tescomobile was a horrible experience. Too much "it'll be fixed next week", with no change for me.
    You would nearly want to move this to "Consumer Issues" instead of "Talk To" at this stage.


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    #783
    GIMP
    Registered Users Posts: 1,059 ✭✭✭GIMP


    Paul
    How come you appear to be ignoring the recent posts on this thread and the other Tesco tread regarding the ongoing unresolved speed issue. Clearly the recent changes have not fully resolved what is a very annoying problem for many loyal, patient customers.


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    #784
    pissed
    Registered Users Posts: 1,771 ✭✭✭pissed


    Hi Paul, using the Tesco sim in a dongle and trying to setup outlook express. Any idea what to put in the outgoing mail server ? I contacted customer support who told me to put in Eircoms settings as I am using an Eircom email address ........ :eek:


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    #785
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    pissed wrote: »
    Hi Paul, using the Tesco sim in a dongle and trying to setup outlook express. Any idea what to put in the outgoing mail server ? I contacted customer support who told me to put in Eircoms settings as I am using an Eircom email address ........ :eek:

    Hi there

    We dont supply an SMTP server for outgoing email. You need either eirocm SMTP settings (for use outside eircom) or else you can use GMAIL to provide SMTP outgoing services.

    regards
    Paul


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    #786
    jonnny68
    Closed Accounts Posts: 3,670 ✭✭✭jonnny68


    nephster wrote: »
    Parnell Square, 4PM:
    179588061.png
    I think we can conclude the issue remains Paul.

    Indeed im pretty much the same, occasionally i get good speeds but for the most part no, everything else with Tesco Mobile is fine but the data is a nigbhtmare


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    #787
    Steve!
    Registered Users Posts: 39 ✭Steve!


    Hi Paul,

    I'm having trouble over an unlock code given to me by ye. It's simply not unlocking the phone, so I'm without at the moment. PM sent with my details.

    Thanks!


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    #788
    jamescc
    Registered Users Posts: 395 ✭✭jamescc


    Am I the only one not being able to make calls or send text messages since yesterday third to ring customer care can't get through
    iPhone 4s


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    #789
    vicM
    Registered Users Posts: 455 ✭✭vicM


    jamescc wrote: »
    Am I the only one not being able to make calls or send text messages since yesterday third to ring customer care can't get through
    iPhone 4s

    Yeah me too! I'm roaming and I thought it was just calls couldn't get handed over by the varying parties


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    #790
    shamwari
    Closed Accounts Posts: 2,142 ✭✭✭shamwari


    No issues with texts here but some calls I made two dropped inexplicably after around a minute or so.

    Data issues are still persisting. It's been hit and miss all day and speed test showed slow download / no upload / failed completely citing comms problems.

    I have to say, I've been as patient as I can be with all of the various issues and outages there has been in the last 2 months. The persistence of the data issues is starting to grate with me and I waited like everyone else expecting a fix sooner rather than later.

    TescoPaul, can I please ask if you would kindly give us some idea as to when we will have a resolution to the data issues? We all need some idea of where this is going, and importantly, when it may end. I for one would be prepared to wait for a fix, but the lack of information and confidence is starting to push me away.


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    #791
    IrishPsychic
    Registered Users Posts: 98 ✭✭IrishPsychic


    shamwari wrote: »
    No issues with texts here but some calls I made two dropped inexplicably after around a minute or so.

    Data issues are still persisting. It's been hit and miss all day and speed test showed slow download / no upload / failed completely citing comms problems.

    I have to say, I've been as patient as I can be with all of the various issues and outages there has been in the last 2 months. The persistence of the data issues is starting to grate with me and I waited like everyone else expecting a fix sooner rather than later.

    TescoPaul, can I please ask if you would kindly give us some idea as to when we will have a resolution to the data issues? We all need some idea of where this is going, and importantly, when it may end. I for one would be prepared to wait for a fix, but the lack of information and confidence is starting to push me away.

    I have the iPhone switching my Dad over to Tescomobile tomorrow as that is going ahead he can only text and call so he will be fine, I have the iPhone and leaving Vodafone to go to Tesco the 1Gb data that they offer is much better and the whole price plan most places have WI FI and the 10 Euro top up is amazing giving you 20 so and so fourth,

    I didnt realise the data issue was a problem until I see these posts I will wait I suppose like ye as I am switching in the next 3 weeks to Tesco,

    Vodafone just rob your credit and the data thing is a joke with them although sometimes you get good signal your more on the 2G then 3G with Vodafone so I dont care about Tesco but put it this way each time someone messages me on WHATS APP Vodafone charge me 1 Euro to read it so over 7 days thats 7 Euro WHY??? Oh cause Vodafone allow you up to 50mb a day so a whats app message receiving is 1kb say but its using Data so they charge you the FULL 1 EURO so I ended up turning off the 3G on my phone and telling people DONT WHATS APP me etc,
    Vodafone then took 80 euro of my credit in a 5 minute period they said it connected to the internet I said jeeze you deserve a medal for speeds like that and I had to get onto Comreg as it was a horrible expereince with Vodafone there packages are seriously a joke...

    I dont care about the Data issues with Tesco they will sort it at some point I am sure most of the time I use WI FI like I mentioned but I would rather have a nice network and nice customer service then be treated like the S word from Vodafone,

    Tesco will sort it I am sure so although you may not have faith now they are doing their best etc...


    Ps NO I dont work for them if I did Id be asking for payment of this response lol...


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    #792
    shamwari
    Closed Accounts Posts: 2,142 ✭✭✭shamwari


    IrishPsychic wrote: »
    I have the iPhone switching my Dad over to Tescomobile tomorrow as that is going ahead he can only text and call so he will be fine, I have the iPhone and leaving Vodafone to go to Tesco the 1Gb data that they offer is much better and the whole price plan most places have WI FI and the 10 Euro top up is amazing giving you 20 so and so fourth,

    I didnt realise the data issue was a problem until I see these posts I will wait I suppose like ye as I am switching in the next 3 weeks to Tesco,

    Vodafone just rob your credit and the data thing is a joke with them although sometimes you get good signal your more on the 2G then 3G with Vodafone so I dont care about Tesco but put it this way each time someone messages me on WHATS APP Vodafone charge me 1 Euro to read it so over 7 days thats 7 Euro WHY??? Oh cause Vodafone allow you up to 50mb a day so a whats app message receiving is 1kb say but its using Data so they charge you the FULL 1 EURO so I ended up turning off the 3G on my phone and telling people DONT WHATS APP me etc,
    Vodafone then took 80 euro of my credit in a 5 minute period they said it connected to the internet I said jeeze you deserve a medal for speeds like that and I had to get onto Comreg as it was a horrible expereince with Vodafone there packages are seriously a joke...

    I dont care about the Data issues with Tesco they will sort it at some point I am sure most of the time I use WI FI like I mentioned but I would rather have a nice network and nice customer service then be treated like the S word from Vodafone,

    Tesco will sort it I am sure so although you may not have faith now they are doing their best etc...


    Ps NO I dont work for them if I did Id be asking for payment of this response lol...
    With respect to your post, you're views seem be based on
    (a) the "value for money" of the Tesco product and
    (b) you're happy to wait for these issues to be sorted over time.

    Let me say that I agree with you regarding the value aspect but certainly not the wait for things to be sorted. It makes no difference how attractive the costing of something is IF it doesn't work the way it should. Since I signed up in March, we've had several outages affecting calls and texts and a seemingly insurmountable issue with the data. I've pointed out in previous posts how I've experienced more problems with Tesco in the last while than I had with O2 in over a decade. In another previous post from two weeks ago will also show that I have been patient but it's now reaching the stage that it's becoming a lot harder to remain so. We've had assurances about this, that and the other but none of them have been a silver bullet, and as things currently stand, I see no light at the end of the tunnel.

    I want the stay with Tesco and I also want the service I'm paying for. The niggles remaining and not being ironed out are becoming harder to live with and will eventually push me away. And as regrettable as that will be, I may not be alone in doing that.


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    #793
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Hi All

    I am waiting for an update today on the schedule for the fix. I will update over in the Tesco Mobile Talk To forum later once I have the update

    Regards
    Paul


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    #794
    jonnny68
    Closed Accounts Posts: 3,670 ✭✭✭jonnny68


    Last few days seen a slight improvement but still more required


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    #795
    jamescc
    Registered Users Posts: 395 ✭✭jamescc


    hi Paul,

    could you please find out what is going on with my account,
    i am on a Sim only plan for twenty euro . there was a overdue account for 77.66 that was paid on Thursday morning, since then i have had no outgoing calls,no outgoing text messaging or internet use. i have rang up numerous times with the expense to me on my land line.
    I am not going to pay for this month. i need my phone as i am a carer for my mother. this is 5 and a half days now.oh ye the bill was paid in full.i will pm you my details i would applicate a phone call back.

    thank you James Carpenter


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    #796
    Ronan|Raven
    Registered Users Posts: 8,141 ✭✭✭Ronan|Raven


    Much better speeds this morning. Getting over 2.21Mbps down and 0.44Mbps up.


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    #797
    Flachzange
    Registered Users Posts: 3 ✭Flachzange


    It's always better in the morning. The problems come up in the afternoon and continue until early morning depending on the weekday.


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    #798
    Ronan|Raven
    Registered Users Posts: 8,141 ✭✭✭Ronan|Raven


    I have been testing regularly mornings and evening and this is the first time I have gotten these speeds in the morning. That is what I am basing my statement upon.


  • Options
    #799
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    jamescc wrote: »
    hi Paul,

    could you please find out what is going on with my account,
    i am on a Sim only plan for twenty euro . there was a overdue account for 77.66 that was paid on Thursday morning, since then i have had no outgoing calls,no outgoing text messaging or internet use. i have rang up numerous times with the expense to me on my land line.
    I am not going to pay for this month. i need my phone as i am a carer for my mother. this is 5 and a half days now.oh ye the bill was paid in full.i will pm you my details i would applicate a phone call back.

    thank you James Carpenter

    Hi James

    Leona from our Talk To forum is following up on this for you.

    regards
    Paul


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    #800
    deisedevil
    Registered Users Posts: 3,252 ✭✭✭deisedevil


    Anyone else just completely lose service? Tried restarting etc. still just searching and changing to no service and back to searching.


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    #801
    deisedevil
    Registered Users Posts: 3,252 ✭✭✭deisedevil


    deisedevil wrote: »
    Anyone else just completely lose service? Tried restarting etc. still just searching and changing to no service and back to searching.

    Has come back again.

    Having nothing but problems since I started with Tesco's. The data is terrible. Signal is worse than when I was on O2 with iPhone 4. My other half has the same phone and is still on O2 and always gets a better signal, can that be explained?


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    #802
    GIMP
    Registered Users Posts: 1,059 ✭✭✭GIMP


    Maybe try posting here, on the Tesco forum, these outages need to be reported. I'm experiencing dropped calls a lot recently.

    http://m.boards.ie/vbulletin/forumdisplay.php?f=1542


  • Options
    #803
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Hi All

    If you are experiencing individual service issues please contact us in the Talk To Forum at the link below. There is a Tesco Mobile Customer Care rep manning the forum in in office hours and they can get your details and follow up with Technology.

    http://www.boards.ie/vbulletin/forumdisplay.php?f=1542

    regards
    Paul


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    #804
    GIMP
    Registered Users Posts: 1,059 ✭✭✭GIMP


    Paul
    Quick query, why are mms charged from tmi to tmi on bill pay but free on pay as you go?


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    #805
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    GIMP wrote: »
    Paul
    Quick query, why are mms charged from tmi to tmi on bill pay but free on pay as you go?

    Hi Gimp,

    Yes, they are included in the 10e 30day free onnet offer in PAYG but not in the Pay Monthly On Net. There are however free minutes and texts offnet incldeud in Pay Monthly that would offer more value than PAYG.

    regards
    Paul


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    #806
    Felim_Doyle
    Registered Users Posts: 96 ✭✭Felim_Doyle


    Tesco Mobile: Paul wrote: »
    A small selection of phones seem to have a problem with this application. We have amended this in our next SIM profile which will be available soon.

    regards
    Paul
    Will that mean replacing my SIM card or will it be available as an update sent to the phone?


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    #807
    Felim_Doyle
    Registered Users Posts: 96 ✭✭Felim_Doyle


    Tesco Mobile: Paul wrote: »
    Hi Felim

    Yes you get this text when in the UK but not NI (need to 100% check this). Were you in NI or close to the coast in North West UK.

    We do offer All Ireland rates when calling ROI numbers from NI. When you call other numbers from NI its roaming rates.

    Alll our roaming information is here on the website.

    http://www.tescomobile.ie/using-your-mobile-abroad.aspx

    regards
    Paul
    I'm at home in Aylesbury, Buckinghamshire so nowhere near NI or North West UK and I still haven't had that Roaming Rates text despite turning the phone on and off regularly.


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    #808
    Felim_Doyle
    Registered Users Posts: 96 ✭✭Felim_Doyle


    Since buying my Nokia C1-01 last month, I have not been able to access the internet either in Ireland or when roaming in the UK (where I am now). The phone reports:-

    Temporary network problem
    Link not available

    Should the phone/SIM have out-of-the-box internet access or do I have to buy an add-on?


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    #809
    Felim_Doyle
    Registered Users Posts: 96 ✭✭Felim_Doyle


    My understanding is that Bonus Top-Up Credit expires after 30 days but I have heard that it is held over if you top up again by at least €10 within that 30 days. Is this correct?

    I originally applied a €10 Top-Up voucher and received a €10 Bonus Top-Up Credit which I had little opportunity to use as I returned to the UK within a few days. That Bonus Top-Up Credit is due to expire today but I have since purchased a €10 top up online. Will that save my Bonus Top-Up Credit for another 30 days?


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    #810
    byrnefm
    Registered Users Posts: 888 ✭✭✭byrnefm


    Quick question regarding call pricing within Ireland:

    I made a call to a 1850 number a few days ago and the call came out of my regular credit rather than my bonus credit. Is this expected and if so, do 1890 numbers come out of regular credit as well?


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    #811
    nephster
    Registered Users Posts: 434 ✭✭nephster


    byrnefm wrote: »
    Quick question regarding call pricing within Ireland:

    I made a call to a 1850 number a few days ago and the call came out of my regular credit rather than my bonus credit. Is this expected and if so, do 1890 numbers come out of regular credit as well?

    Asked that here:
    http://www.boards.ie/vbulletin/showthread.php?t=2056647080


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