Tesco Mobile 3g - Anyone having Problems

Tesco Mobile: Paul · 16-03-2011 10:50AM

jay93 wrote: »

hi paul sorry only getting back now about the proxy issue .my phone is a sony c510 its set up properly but wont load anything witout proxy enabled..also me and two other reletives are not getting texts from people on three since today ive my own three phone and have tested with that text are sending just not being recheved on the tesco phones whats going on are 3 and tesco havin communiction problems between eachothers networks ?was fine before today.i know there were issues with o2 data today is tesco mobile being hit with problems too as your on the o2 network

Hi Jay

We have checked and texts from 3 to Tesco Mobile are delivering OK.

regards
Paul

jay93 · 16-03-2011 02:58PM

hi paul thanks for the reply!i have just left the proxy enabled as the 3G service works perfect with the proxy on..still havin the texts problem tough .even webtexts from three wont go through to your network..however the people i have been sending them to live in the same area as me could suggest a cell problem in the area..really wanted to use the last of my free texts with three but they are now useless as most people i know are on tesco!looks like ill have to go get tesco credit now even tough i cant afford it!thanks for your help paul

logonmar · 16-03-2011 04:49PM

I've encountered problems with texts also when texting someone that was on holidays in Spain.
They are Vodafone clients and were able to send and receive texts from Ireland and the only 2 texts they didn't receive were sent by me via Tescomobile.
In both cases the messages showed on my iphone as having been sent and I've had no problem texting within Ireland.
Does anyone know if there is a problem texting someone that is abroad?

emo72 · 16-03-2011 05:07PM

Cant text my bro in Canada.

Tesco Mobile: Paul · 16-03-2011 06:50PM

All networks have some international destinations that are a problem for international texting. We have issues with Vodafone Spain and a few other destinations presently. We are working on these issues and expect to resolve before end May.

Regards
Paul

logonmar · 17-03-2011 10:56AM

Still not much use discovering that people are not receiving text messages until AFTER they return to Ireland.
I sent 2 texts to my sister who was in Spain for the past 2 weeks in response to texts she had sent to me. These texts were both only received by her this morning - a day after she got back to Ireland!

To a non techie person it wouldn't seem an insurmountable problem if Vodafone customers in Spain can text Tesco Mobile customers in Ireland successfully but the reverse doesn't work.

Bottom line is that like most people I wouldn't have expected a text message sent on 6th March to be delivered on 18th March when recipient is back in Ireland.
If customers knew there are problems then they can try other options but if they don't then it is really up to Tesco Mobile to alert customers.
As far as we know I was the only person to encounter texting issues and am also the only one that was using Tesco Mobile

Tesco Mobile: Paul · 17-03-2011 12:00PM

logonmar wrote: »

Still not much use discovering that people are not receiving text messages until AFTER they return to Ireland.
I sent 2 texts to my sister who was in Spain for the past 2 weeks in response to texts she had sent to me. These texts were both only received by her this morning - a day after she got back to Ireland!

To a non techie person it wouldn't seem an insurmountable problem if Vodafone customers in Spain can text Tesco Mobile customers in Ireland successfully but the reverse doesn't work.

Bottom line is that like most people I wouldn't have expected a text message sent on 6th March to be delivered on 18th March when recipient is back in Ireland.
If customers knew there are problems then they can try other options but if they don't then it is really up to Tesco Mobile to alert customers.
As far as we know I was the only person to encounter texting issues and am also the only one that was using Tesco Mobile

Hi logonmar, I fully accept this is not a good experience and it is our top priority to resolve. We do have a wide coverage on 2 way international text with some exceptions which we will have plugged in May. regards Paul

I

jamesbrond · 17-03-2011 12:14PM

Is there any news on webtexts. Im still waiting for them on Tesco before moving.

Tesco Mobile: Paul · 21-03-2011 09:42AM

jamesbrond wrote: »

Is there any news on webtexts. Im still waiting for them on Tesco before moving.

No major update yet. Still expecting to have them around early summer

wilford · 22-03-2011 02:32AM

Just seen the latest range of phones Paul anymore due out soon?

long_b · 22-03-2011 08:19AM

Any update on full HSDPA speeds Paul?

Tesco Mobile: Paul · 22-03-2011 09:51AM

wilford wrote: »

Just seen the latest range of phones Paul anymore due out soon?

Yes, some more on the way over the next few weeks!

Tesco Mobile: Paul · 22-03-2011 09:52AM

long_b wrote: »

Any update on full HSDPA speeds Paul?

No update as of yet.

franman · 23-03-2011 08:52PM

Paul

I am having trouble with the apn settings on my Samsung Galaxy S. Settings I am currently using are:

NAME: Tesco Mobile Internet

APN: tescomobile.liffeytelecom.com

PROXY: 10.1.11.19

PORT: 8080

USERNAME: not set

PASSWORD: not set

SERVER: not set

MMSC: http://mmc1/servelets/mms

MMS PROXY: 10.1.11.19

MMS PORT: 8080

MMC: 272

MNC: 11

AUTHENTICATION TYPE: PAP

APN TYPE: Internet + mms

Basically with these setting I can get an edge / H connect for a few hours and then all of a sudden my connection will dissappear and the apn settings will no longer appear in Access Point Names. If I reboot my phone the settings will reappear and I can get a connection again. I get the same issue if I use the WAP and MMS settings sent from http://www.tescomobile.ie/phonesettings.aspx

Any ideas? Driving me nuts for the past 2 days

Tesco Mobile: Paul · 24-03-2011 09:08AM

franman wrote: »

Paul

I am having trouble with the apn settings on my Samsung Galaxy S. Settings I am currently using are:

NAME: Tesco Mobile Internet

APN: tescomobile.liffeytelecom.com

PROXY: 10.1.11.19

PORT: 8080

USERNAME: not set

PASSWORD: not set

SERVER: not set

MMSC: http://mmc1/servelets/mms

MMS PROXY: 10.1.11.19

MMS PORT: 8080

MMC: 272

MNC: 11

AUTHENTICATION TYPE: PAP

APN TYPE: Internet + mms

Basically with these setting I can get an edge / H connect for a few hours and then all of a sudden my connection will dissappear and the apn settings will no longer appear in Access Point Names. If I reboot my phone the settings will reappear and I can get a connection again. I get the same issue if I use the WAP and MMS settings sent from http://www.tescomobile.ie/phonesettings.aspx

Any ideas? Driving me nuts for the past 2 days

Hi Fran

The settings are correct.

This sounds phone software related. Is this an operator variant (Voda, Meteor etc)? It sounds like the software is trying to reset the APN settings.

regards
Paul

Tesco Mobile: Paul · 24-03-2011 11:18AM

franman wrote: »

Paul

I am having trouble with the apn settings on my Samsung Galaxy S. Settings I am currently using are:

NAME: Tesco Mobile Internet

APN: tescomobile.liffeytelecom.com

PROXY: 10.1.11.19

PORT: 8080

USERNAME: not set

PASSWORD: not set

SERVER: not set

MMSC: http://mmc1/servelets/mms

MMS PROXY: 10.1.11.19

MMS PORT: 8080

MMC: 272

MNC: 11

AUTHENTICATION TYPE: PAP

APN TYPE: Internet + mms

Basically with these setting I can get an edge / H connect for a few hours and then all of a sudden my connection will dissappear and the apn settings will no longer appear in Access Point Names. If I reboot my phone the settings will reappear and I can get a connection again. I get the same issue if I use the WAP and MMS settings sent from http://www.tescomobile.ie/phonesettings.aspx

Any ideas? Driving me nuts for the past 2 days

Actually on second thoughts..

You dont need the proxy for internet...this shouldnt be affecting but it might be causing you an issue. Also turn authentication to Net Set also

NAME: Tesco Mobile Internet
APN: tescomobile.liffeytelecom.com
PROXY: not set
PORT: not set
USERNAME: not set
PASSWORD: not set
SERVER: not set
MMSC: http://mmc1/servelets/mms
MMS PROXY: 10.1.11.19
MMS PORT: 8080
MMC: 272
MNC: 11
AUTHENTICATION TYPE: not set
APN TYPE: Internet + mms

franman · 24-03-2011 12:13PM

Tesco Mobile: Paul wrote: »

Hi Fran

The settings are correct.

This sounds phone software related. Is this an operator variant (Voda, Meteor etc)? It sounds like the software is trying to reset the APN settings.

regards
Paul

Phone was bought new and sim free from amazon.co.uk. I'll try the new settings you suggested and see do they make any difference. Failing that do you think it could be a sim problem or should I just reset to factory default settings and start again? Im currently on stock 2.2.1 firmware.

Tesco Mobile: Paul · 24-03-2011 01:07PM

franman wrote: »

Phone was bought new and sim free from amazon.co.uk. I'll try the new settings you suggested and see do they make any difference. Failing that do you think it could be a sim problem or should I just reset to factory default settings and start again? Im currently on stock 2.2.1 firmware.

Hmm, should be no issue then. Unlikely to be SIM related but its a small possibility I guess that the SIM is faulty...

Try the new settings and if that doesnt work try a factory reset.

clarkeed · 31-03-2011 08:26PM

Hi Paul,
my htc desire has been working great on the internet, but today for the first time someone sent me a mms and it keeps on failing! i have two APN's setup as per your post re: update for android phones but mms wont come through any ideas?

clarkeed · 31-03-2011 08:47PM

Hi Paul,

also comes up with message not downloaded "generic network failure" after mms fails to download.

Cheers in advance

Tesco Mobile: Paul · 31-03-2011 10:28PM

clarkeed wrote: »

Hi Paul,

also comes up with message not downloaded "generic network failure" after mms fails to download.

Cheers in advance

Hi Clarkeed

Can you list out the settings you have in the MMS APN? You need default or MMS in the APN Type on some android phones

regards
Paul

clarkeed · 01-04-2011 05:09PM

Hi Paul,
i have the following settings on my HTC Desire for mms

Name: TMI MMS APN
APN: tescomobile.liffeytelecom.com
MMSC:http//mmc1/servlets/mms
MMS Proxy:10.1.11.19
MMS Protocol : wap 2.0
MCC: 272
MNC: 11
APN Type: mms

Thanks

clarkeed · 01-04-2011 05:14PM

sorry Paul left out : on the http below and the port number below is what i have set

Name: TMI MMS APN
APN: tescomobile.liffeytelecom.com
MMSC:http://mmc1/servlets/mms
MMS Proxy:10.1.11.19
MMS Port: 8080
MMS Protocol : wap 2.0
MCC: 272
MNC: 11
APN Type: mms

Thanks

Tesco Mobile: Paul · 02-04-2011 07:27AM

Hi Clarkeed,

Settings look fine. Have you got Data Roaming on? This is needed because we roam on O2.

regards
Paul

clarkeed · 02-04-2011 04:57PM

Hi Paul,

yea its definatley turned on, maybe someone out there who has a HTC Desire and mms is working could let me know what settings they are using.

Thanks

Tesco Mobile: Paul · 02-04-2011 05:58PM

Have you restarted your phone since you changed settings. This is usually required. Regards Paul

clarkeed · 02-04-2011 06:20PM

yea many times!! i dont know if you know the htc desire menu but in the APN settings there are now 2 APN's TMI APN and TMI MMS APN but you can only highlight one of the radial buttons at anytime, maybe this is the problem. I have tried only highlighting the MMS one but it still wont download the mms and when that is highlighted the internet wont work! thanks anyway hopefully, as i said someone with a htc Desire may have it working

Tesco Mobile: Paul · 02-04-2011 07:02PM

Two APNs is OK an only one will be checked.

Try this its the last thing that I can think of

"Open the Phone dialer and type in *#*#4636#*#*
Tap on Phone Information
Scroll Down and set Toggle DNS Check to 0.0.0.0 Allowed"

Reboot after

regards
Paul

long_b · 02-04-2011 09:17PM

Hi Paul,
Did that " something big next week" yoke ever materialise ?
Just curious ...

Tesco Mobile: Paul · 02-04-2011 09:42PM

long_b wrote: »

Hi Paul,
Did that " something big next week" yoke ever materialise ?
Just curious ...

Yes, we announced free calls, texts and picture messages to other Tesco Mobile customers for 30 days when you topup by just 10eur.

Tesco Mobile 3g - Anyone having Problems

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