Tesco Mobile 3g - Anyone having Problems

wilford · 02-03-2011 09:24PM

Just a quick q Paul,I've a iphone 3gs(unlocked using ultrasnow) which works fine with a meteor sim however I keep losing the signal intermittently when I put my tescomobile sim in although I can still access internet etc as the 3g stays on,could this be a sim problem?

paddins · 02-03-2011 10:36PM

Hi - Anyone have info on Ipad on Tesco Network? - Will the Tesco Data bundle work on the Ipad2?

Tesco Mobile: Paul · 02-03-2011 10:48PM

ubuntulinux wrote: »

Paul

Will O2 not give Tesco access to their HSPA network.

And what about some decent Tesco mobile pay as you go smartphone handsets for Ireland.

Hi Ubuntu,

We run on a different core network so its not that straightforward.

On Tesco Mobile smartphones, all I can say is keep an eye out over the next few weeks

regards
Paul

Tesco Mobile: Paul · 02-03-2011 10:50PM

wilford wrote: »

Just a quick q Paul,I've a iphone 3gs(unlocked using ultrasnow) which works fine with a meteor sim however I keep losing the signal intermittently when I put my tescomobile sim in although I can still access internet etc as the 3g stays on,could this be a sim problem?

Hi Wilford,

There is an intermittent 3G issue we are working through as a priority. While not ideal, if you leave the phone on EDGE (turn 3G off) it will work fine although obviously at slower speeds.

regards
Paul

Tesco Mobile: Paul · 02-03-2011 10:51PM

paddins wrote: »

Hi - Anyone have info on Ipad on Tesco Network? - Will the Tesco Data bundle work on the Ipad2?

Hi Paddins

There is no reason why it wouldnt work...

regards
Paul

whowantstwoknow · 03-03-2011 01:25PM

Hi,

I switched to tesco mobile and setup the android APN as described in this thread. After the reboot, I'm not sure if:

1) there is 3g in my area?
2) or if I've set it up wrong or its another issue.

The about phone settings it says:

1) Mobile network type=HSDPA, The notification bar shows the H symbol
2) Roaming=Roaming, The signal strength has a R symbol

Location is around Naas, Kildare.

PS: havent subscribed to any data bundle yet...

Thanks
W.

Tesco Mobile: Paul · 03-03-2011 02:08PM

whowantstwoknow wrote: »

Hi,

I switched to tesco mobile and setup the android APN as described in this thread. After the reboot, I'm not sure if:

1) there is 3g in my area?
2) or if I've set it up wrong or its another issue.

The about phone settings it says:

1) Mobile network type=HSDPA, The notification bar shows the H symbol
2) Roaming=Roaming, The signal strength has a R symbol

Location is around Naas, Kildare.

PS: havent subscribed to any data bundle yet...

Thanks
W.

Hi W,

What is your experience>? Is data working for you? What kind of device have you got?

We are having an intermittent 3G issue that we are looking at so i would recommend that you switch off 3G data for the moemnt. Note also that Data Roaming as a setting needs to be on.

regards
Paul

paddins · 03-03-2011 09:53PM

Tesco Mobile: Paul wrote: »

Hi Paddins

There is no reason why it wouldnt work...

regards
Paul

Thanks Paul

Tesco Mobile: Paul · 04-03-2011 12:44PM

Hi All,

Our intermittent 3G issue should now be resolved. Open data should now work on 2G and 3G as expected.

thanks
Paul

jay93 · 05-03-2011 05:35AM

Hi paul I have been having issues with 3G since november before that it was fine I have not tested it on 3G in a while if it works ill reply to your PM and post back here also really hoping the 3G issue is gone as it will work for about 1-2minutes then wont work after that I have tried it in differant areas and its the same .however it worked perfect in dublin city couple of months ago

Tesco Mobile: Paul · 05-03-2011 06:27AM

Thanks Jay. I have had quite a few people test now and all are reporting that Tesco Mobile 3G is working well now. Hopefully you are seeing the same.

Tmpj · 05-03-2011 01:07PM

Heh, after some 6 months of waiting my 3g seems to be working fine on the Desire, all apps that I have tried work:)

Big thanks for Tescomobile for a reasonably priced mobile call and data plan (for a prepay mobile)!

I have one question to Paul from Tescomobile. Do we get a notification when the data limit is about to be reached for the current add on (I'm only talking about prepay add ons here). For instance, if I buy the 350MB add on, I do get a notification when the 7 days is due. However, will I be getting a notification if the MBs used is close to the 350MB??

It's quite dear to be using the out of bundle data thus it would be nice to get a note for this.

BR
Tmpj

Tesco Mobile: Paul · 05-03-2011 02:57PM

Hi Tmpj, unfortunately we don't have that feature. But you can check the allowance remaining by using the code *100*6# this will tell you expiry date and allowance remaining. If you buy another bundle before the first one expires you get a bonus of extending both the time AND the allowance e.g. If you have 2 days and 100mb allowance remaining when you purchase another 7 day bundle you will then have 9 days with 450 mb allowance. This 'stacking' of bundles allows you to manage your data use more easily.

Hope this helps

Regards
Paul

TotallyEpic · 06-03-2011 04:10AM

Is it possible to buy multiple 30 day bundles for €6.99?

E.G, if I have used 900MB 15 days in, can I get another bundle and have 1100MB left with 45 days left to use it?

Thanks!

Tesco Mobile: Paul · 06-03-2011 09:21AM

TotallyEpic wrote: »

Is it possible to buy multiple 30 day bundles for €6.99?

E.G, if I have used 900MB 15 days in, can I get another bundle and have 1100MB left with 45 days left to use it?

Thanks!

Yes, exactly. You don't lose the allowance if you buy another before the first expires.

ubuntulinux · 06-03-2011 07:19PM

Paul

Data over 3G working perfect all weekend,problems solved.Now what about some 3G Smartphone handsets from Tesco.

Tesco Mobile: Paul · 06-03-2011 07:36PM

ubuntulinux wrote: »

Paul

Data over 3G working perfect all weekend,problems solved.Now what about some 3G Smartphone handsets from Tesco.

Great to hear! Keep an eye out for additions to the range over the next few weeks.

Thanks
Paul

jay93 · 06-03-2011 07:45PM

Hiya paul it seems to be working properly again just have one issue it wont connect unless the proxy is enabled seems odd as it was connecting witout it last week
ill keep testing to see if i can get it to work witout the proxy but so far no such luck.its good tough now that i can at least buy a data add on and use it over the 3G network instead of having to switch my phone over the the 2G (EDGE) network the whole time.
Really happy with how quick that tescomobile are sorting out issues and are actually listening to customers my experiance with o2 was the opposite they didn't seem to care .keep up the good work
also just a quick question are tesco going to be bringing in some 3G enabled phones and smartphones?your phone range seems to be only 2G enabled handsets..
thanks :D

Tesco Mobile: Paul · 06-03-2011 08:02PM

Hi Jay,

What phone do you have? You definitely don't need the proxy for internet anymore. As mentioned additions to the phone range are on the way over the next few weeks.

Regards
Paul

TotallyEpic · 06-03-2011 08:35PM

Can anyone confirm if a Tesco Mobile SIM will work in a locked O2 phone?

Tesco Mobile: Paul · 06-03-2011 08:49PM

TotallyEpic wrote: »

Can anyone confirm if a Tesco Mobile SIM will work in a locked O2 phone?

Hi Epic,

No it won't. We use our own SIMs totally separate from O2.

Regards
Paul

TotallyEpic · 06-03-2011 09:09PM

Tesco Mobile: Paul wrote: »

Hi Epic,

No it won't. We use our own SIMs totally separate from O2.

Regards
Paul

Thanks, I just heard reports claiming otherwise. Cheaper to get an iPhone locked to O2, than to buy one from Apple.

Tmpj · 06-03-2011 09:17PM

Tesco Mobile: Paul wrote: »

Hi Tmpj, unfortunately we don't have that feature. But you can check the allowance remaining by using the code *100*6# this will tell you expiry date and allowance remaining. If you buy another bundle before the first one expires you get a bonus of extending both the time AND the allowance e.g. If you have 2 days and 100mb allowance remaining when you purchase another 7 day bundle you will then have 9 days with 450 mb allowance. This 'stacking' of bundles allows you to manage your data use more easily.

Hope this helps

Regards
Paul

Thanks Paul, that helps considerably. Perhaps there is someone who could create a small app that checks the bundle balance periodically based on the above and notifies when balance is reaching the end?? This should be a simple task.

My experience this weekend was positive too.. I was even able to listen to a live web radio with Winamp (shoutcast streaming stations) WHILE DRIVING! which, I did not expect to happen:)

I didn't remove the proxy but it still works fine for me:rolleyes:

BR
One Happy Customer

ubuntulinux · 06-03-2011 09:43PM

Paul

Good to see Tesco mobile listening to customers and resolving issues quickly,now what about some Apple and Android for desert.:cool:

whowantstwoknow · 07-03-2011 12:49PM

Tesco Mobile: Paul wrote: »

Hi W,

What is your experience>? Is data working for you? What kind of device have you got?

We are having an intermittent 3G issue that we are looking at so i would recommend that you switch off 3G data for the moemnt. Note also that Data Roaming as a setting needs to be on.

regards
Paul

Hi Paul,

My phone is an Orange San Francisco/ZTE Blade, running a Froyo 2.2 ROM. I have data enabled, and also roaming enabled. At work at the moment in south dublin and the phone says the mobile network type is HSDPA.

Installed the android speedtest.net app and got a 288kbps download speed test result.

As for experience, out at home it says the mobile network type is EDGE, but prior to switching from meteor the phone registered 3G.

So I guess is this type of speed expected on the tesco network?, i.e. should the phone indicate 3G as was the case under meteor, or is it a device/configure issue? Setup the APNs as described in this thread.

Thanks for any assistance

W.

Tesco Mobile: Paul · 07-03-2011 01:04PM

whowantstwoknow wrote: »

Hi Paul,

My phone is an Orange San Francisco/ZTE Blade, running a Froyo 2.2 ROM. I have data enabled, and also roaming enabled. At work at the moment in south dublin and the phone says the mobile network type is HSDPA.

Installed the android speedtest.net app and got a 288kbps download speed test result.

As for experience, out at home it says the mobile network type is EDGE, but prior to switching from meteor the phone registered 3G.

So I guess is this type of speed expected on the tesco network?, i.e. should the phone indicate 3G as was the case under meteor, or is it a device/configure issue? Setup the APNs as described in this thread.

Thanks for any assistance

W.

Hi W,

Yes, sounds like its setup correctly and working as expected. Even though the phone will inidcate HSDPA when you are in areas of 3G coverage our highest download speeds are 3G at around 400kbps . Upload is around the same speed.

You may not have Tesco Mobile 3G coverage around your home place (our geographical coverage is provided by O2 and will be the same as with an O2 SIM). You probably have Meteor 3G coverage in that location based on your experience.

With EDGE you will get download speeds of around 40-70kbps.

Hope this helps

regards
Paul

TotallyEpic · 08-03-2011 02:24PM

Paul,

Any chance I can give you my details to get a Micro SIM sent out?

Thanks.

Tesco Mobile: Paul · 08-03-2011 02:28PM

TotallyEpic wrote: »

Paul,

Any chance I can give you my details to get a Micro SIM sent out?

Thanks.

Hi Epic,

Please PM to me and I will have Care send one out to you.

regards
Paul

jay93 · 15-03-2011 11:28PM

hi paul sorry only getting back now about the proxy issue .my phone is a sony c510 its set up properly but wont load anything witout proxy enabled..also me and two other reletives are not getting texts from people on three since today ive my own three phone and have tested with that text are sending just not being recheved on the tesco phones whats going on are 3 and tesco havin communiction problems between eachothers networks ?was fine before today.i know there were issues with o2 data today is tesco mobile being hit with problems too as your on the o2 network

Tesco Mobile: Paul · 16-03-2011 07:26AM

jay93 wrote: »

hi paul sorry only getting back now about the proxy issue .my phone is a sony c510 its set up properly but wont load anything witout proxy enabled..also me and two other reletives are not getting texts from people on three since today ive my own three phone and have tested with that text are sending just not being recheved on the tesco phones whats going on are 3 and tesco havin communiction problems between eachothers networks ?was fine before today.i know there were issues with o2 data today is tesco mobile being hit with problems too as your on the o2 network

Hi Jay93, It should work fine with or without the proxy os dont worry about removing it if its causing you issues (data will be unrestricted anyway). We were not affected by O2's data issues. i will check into the 3 text issue as i had not heard of an issue here. regards Paul

Tesco Mobile 3g - Anyone having Problems

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