Pixmania.ie - price error, can they charge more?

dxhound2003 · 03-02-2010 9:05pm

Voodu Child wrote: »

More like:
1. Great find OP!:eek:
2. Got to be a misprint :rolleyes:
3. Haha, I know its a misprint, I know I wont get it, i'll order one of anyway for the craic :pac:
4. Ive ordered 42 of them, and mailed everyone I know to do the same!:p
5. They have to honour it, don't they?
6. Goddamn it, they cancelled, I really thought I would get it :mad:
7. They have to honour it, don't they?
8. Call Joe Duffy!:mad:
9. I just sent an angry mail off to their customer service department, i'll definitely get it now!
10. They replied to my mail saying it was a mistake and im not getting it
11. Insert store are a pack of chancers, im never buying from them again! :mad:
12. They better pay me inflation on the money they held for 2 days or im suing them!:mad:
13. Im calling Joe Duffy :mad:

Now on to the next stage

14. I got one.
15. Prove it.
16. Why should I.

IrishTonyO · 03-02-2010 9:08pm

Had 2 orders, 1 by credit card, 1 by paypal. Got an email saying the cc one was cancelled etc. But still nothing about the paypal one. The money has gone out of my paypal account, and paypal has taken the money out of my cc as well. Who knows what will happen

kwinabeeste · 04-02-2010 2:09pm

Thank you for your email.

We apologise for any inconvenience regarding your order with Pixmania.

Please note that there was a price error with regard to this product. Therefore, you order has been cancelled automatically as we do not have the right to sell a product with a loss under law legislation.

Thank you for your comprehension.

If you have further questions please do not hesitate to contact us.

Best regards,
Your customer care agent

Is the bit in bold true?

davemie · 04-02-2010 2:56pm

kwinabeeste wrote: »

as we do not have the right to sell a product with a loss under law legislation.

Is the bit in bold true?

I was wounding the same thing and have asked them what the cost price is, as I maybe interested in buying it at cost price, if this law is correct and they are not allowed to sell below cost.

mailrewop · 04-02-2010 4:15pm

i still haven't got any email from pixmania saying my order was canceled and on the tracking item part of the site the payment icon is still highlighted. paid using paypal.

Soarer · 04-02-2010 4:20pm

I know there's a lot of surelys in this thread, but...surely it's all or nothing with these yokes ie. if rubadub gets his delivered, how can they say it's a misprice and cancel everyone else's?

rubadub · 04-02-2010 4:33pm

Soarer wrote: »

if rubadub gets his delivered, how can they say it's a misprice and cancel everyone else's?

I got it today

I suppose they could say it slipped through or something, and they only realised later. I think in some other bargain alert threads with misprices a few people got it and others did not. IIRC with the €15 littlewoods voucher thread some people who took the piss got refused.

In the cdwow clint eastwood boxset misprice thread some lad said he wrote a few emails and they caved in and sent it.

Basq · 04-02-2010 4:37pm

rubadub wrote: »

I got it today

No offence rubadub.. but you're ruined your attempt to pull the wool over our eyes with that statement.

Pixmania's shipping has never, and will never, be THAT fast!

EDIT: For rubadub..

https://www.youtube.com/watch?v=tk9HN7AwlX0

Soarer · 04-02-2010 4:39pm

rubadub wrote: »

I got it today

So Pixmania dispatched it yesterday, and it got delivered today?

Velly fishy!

04-02-2010 4:49pm

Soarer wrote: »

So Pixmania dispatched it yesterday, and it got delivered today?

Velly fishy!

Actually they dispatched it on Tuesday. It is possible that it was delivered in 2 days. And as for Basquille's comment on pixmania being brutal for deliveries, while that may be true, DHL have had it since tuesday (if rubadub is telling the truth) so it was out of pixmanias hands since then.

I'm sure rubadub won't mind giving you the full tracking number now as proof seeing as the item is safe and sound

Basq · 04-02-2010 4:50pm

Deleted User wrote: »

I'm sure rubadub won't mind giving you the full tracking number now as proof seeing as the item is safe and sound

If he posts me the Blu-ray player.. I'll inspect it and make sure everything is in order! :pac:

iknorr · 04-02-2010 5:03pm

hmmm,
pics of the player with a recent boards post in the background or else im calling shenanigans.

i just got another generic fob off mail from them, in the last mail i asked specifically for a valid reason and to direct me to the law or t&c that shows this.

Still no real reason received.

gaz wac · 04-02-2010 5:08pm

iKnorr, Blue ray will be obsolete before you get a result from this

iknorr · 04-02-2010 5:45pm

i dont even have a need for a BD player....:D

Shur isnt it all a bit of fun....and also a bit of an experiment to see how far they will go

rubadub · 04-02-2010 5:48pm

basquille wrote: »

Pixmania's shipping has never, and will never, be THAT fast!

I find them good enough. I get everything sent to work, it appears to come to business addresses faster.

Pickup date:
2010-02-03
From: HATFIELD, GB

Track event
Date Status
Delivery Depot Information 2010-02-03 General status. Arrival

Soarer wrote: »

So Pixmania dispatched it yesterday, and it got delivered today?

The confirmation email of dispatch was yesterday, the pixmania page showed it sent the day before, this is what happened with my last order from them too.

iknorr wrote: »

hmmm,
pics of the player with a recent boards post in the background

Will do -later!

EDIT- date on the box says it was 10-02-01 so looks like it was sent on monday and seems to have come from the UK.

mathie · 04-02-2010 5:53pm

I'ev received stuff from Pixmania within 24hrs so it is possible.

m3hm3t · 04-02-2010 6:09pm

kwinabeeste wrote: »

Is the bit in bold true?

yes it is true, they cant sell under price by law.

rubadub · 04-02-2010 6:39pm

m3hm3t wrote: »

yes it is true, they cant sell under price by law.

What law? is it some French law as somebody else suggested?

Certainly not Irish law.

http://www.rte.ie/business/2005/1108/groceries.html

Tuesday, 8 November 2005
The Minister for Enterprise, Trade and Employment Micheal Martin this afternoon announced the end of the Groceries Order.

The Minister said that today was an important day for the Irish consumer and that it was a liberating day for competition policy in Ireland.

'Very simply, the Groceries Order has acted against the interests of consumers for the past 18 years and it is now time for consumer interests to prevail. There really was no option available to the Government other than a decision to revoke the Order,' Minister Martin said as he abolished the Order.

The Order, which bans selling goods at below their invoice price, was introduced in 1987 to prevent small shops being driven out of business by large supermarket chains. Last March, the Consumer Strategy Group recommended that the order should be scrapped, and since then Minister Martin has been receiving and considering submissions on the subject.

rubadub · 04-02-2010 7:24pm

:P

iknorr · 04-02-2010 7:43pm

Legend...... i count that as a win!!!!

I just received an email from someone in france,,, usual fob off email saying the price is vile. no link to vile under consumer law...
I continue

Edit: apologies for bringing this up during such a joyous moment but is that internet explorer your using? If it is, shame on you

SeanyMc22 · 04-02-2010 7:51pm

No way!! I believe a certain King of BA's owes somebody an apology...:p
Will this now make iknorr and whoever else kept it up case stronger that you actually received it? I just packed it in when they put my money back into my paypal a/c

dudara · 04-02-2010 7:51pm

Ah, but rubadub, we need proof that that Bluray player came from Pixmania, and that it just isn't some random box propped up against your monitor

Packing slips please!

04-02-2010 8:56pm

dudara wrote: »

Ah, but rubadub, we need proof that that Bluray player came from Pixmania, and that it just isn't some random box propped up against your monitor

Packing slips please!

well the label is in french in fairness

God I'm so frickin jealous!

Oh - Pixmania broke the law by selling you that - I think we should report them!

Basq · 04-02-2010 9:47pm

You utter bastard rubadub!

Congrats!

jor el · 05-02-2010 1:15am

I love the smug alert.

Soarer · 05-02-2010 10:15am

Deleted User wrote: »

well the label is in french in fairness

So the label is in French, but it was dispatched from the UK?

Do they usually store all their French labelled bluray players in the UK?

rubadub · 05-02-2010 10:30am

dudara wrote: »

Packing slips please!

I got none, would have put them in the pic. I was searching for them since nobody in work would believe it either!

Soarer wrote: »

So the label is in French, but it was dispatched from the UK?

Seems so, it was a euro plug too, and they put in the adaptor. I can only guess they export large items in bulk to a warehouse in the UK for quicker and cheaper further distribution to the UK & here (we do that in my work).

Soarer · 05-02-2010 10:49am

Dman you and your logic!

Hogzy · 05-02-2010 10:58am

Rubadub, ill ofer ya €2 for the blu ray

Come one your doubling your money!!!:D

whiterebel · 05-02-2010 11:55am

What the pictures don't show is the team of crack Pixmania commandos with guns to rubadub's head:

"Okay, Irish peegdog......nice and slow.....click ze mouse.....show the zem ze box....tell them what nace peeples Pixmania are.......mention zis again, and we will be over avec a bad chardonnay and some frog's legs in garlic - you 'ave been warned.....":D

Seriously, Pixmania are just the worst company I have ever had dealings with online.

Richard Dower · 05-02-2010 3:27pm

LOL!....someone got one?....fair play, so twas worth it after all.

05-02-2010 4:07pm

Richard Dower wrote: »

LOL!....someone got one?....fair play, so twas worth it after all.

It could have been you Richard. It could have been you.

swoodworth · 05-02-2010 11:01pm

So, I ordered my player on January 29th, dispatched on February 3rd. DHL tried to deliver to my house on 4th but I was not there. Arranged to pick it up today (5th) but when I got to DHL depot it had been recalled by sender. My bad luck or is there anything I can do?

m3hm3t · 06-02-2010 3:20am

no more on sale , i could not find this player anymore , or am i mistaken

m3hm3t · 06-02-2010 3:22am

rubadub wrote: »

What law? is it some French law as somebody else suggested?

Certainly not Irish law.

http://www.rte.ie/business/2005/1108/groceries.html

i dont know, i just asked to our accountant , he said so.

Kevin! · 06-02-2010 1:37pm

swoodworth wrote: »

So, I ordered my player on January 29th, dispatched on February 3rd. DHL tried to deliver to my house on 4th but I was not there. Arranged to pick it up today (5th) but when I got to DHL depot it had been recalled by sender. My bad luck or is there anything I can do?

hahahahahahahhahahaha

dudara · 06-02-2010 2:58pm

Kevin! wrote: »

hahahahahahahhahahaha

Kevin! How about a helpful post?

dudara

CH3OH · 06-02-2010 4:57pm

swoodworth wrote: »

. Arranged to pick it up today (5th) but when I got to DHL depot it had been recalled by sender. My bad luck or is there anything I can do?

Very unlucky. I'm curious as to what DHL said.
I'd push DHL to redirect the parcel back to the depot where you can collect it. They may say no... but I would insist that you have paid for the item and 1 attempted delivery is unacceptable.
The worst they can say is no.

I'm currently playing email pingpong with Pixmania customer service just for for a laugh. They keep thanking me for my understanding! and I keep asking them questions!! They should send me one to get me to stop.

Richard Dower · 07-02-2010 5:02pm

swoodworth wrote: »

So, I ordered my player on January 29th, dispatched on February 3rd. DHL tried to deliver to my house on 4th but I was not there. Arranged to pick it up today (5th) but when I got to DHL depot it had been recalled by sender. My bad luck or is there anything I can do?

Thats bloody back luck mate!

Really shiity of Pixmania as well, cheeky of them to pull it back :mad:

Kevin! · 07-02-2010 11:43pm

dudara wrote: »

Kevin! How about a helpful post?

dudara

sorry dudara

Blisterman · 08-02-2010 7:18pm

Sent them an email last week complaining about the way this has been handled. Got an email today offering a €20 voucher.

Would rather the DVD player for the price, but it's a decent gesture.
What can I get from them for €20?

i71jskz5xu42pb · 08-02-2010 7:27pm

Blisterman wrote: »

What can I get from them for €20?

19 Philips Blu Ray players?

Soarer · 09-02-2010 10:42am

Blisterman wrote: »

Sent them an email last week complaining about the way this has been handled. Got an email today offering a €20 voucher.

Would rather the DVD player for the price, but it's a decent gesture.
What can I get from them for €20?

Got a similar email from them, "offering" a €20 voucher.

No sign of the voucher in the email though.:(

mayordenis · 09-02-2010 12:15pm

is this normal?

I've still not had mine cancelled, and only today I can see the €16.06 has been removed for me credit card, however the order is still just "Your order has been validated by our Customer Service." and no sign of dispatch.

Soarer · 09-02-2010 5:09pm

mayordenis wrote: »

is this normal?

What is normal?
How do you define normal?

gaz wac · 09-02-2010 5:14pm

rubadub wrote: »

:P

My post 613...infamous

mailrewop · 09-02-2010 5:27pm

mayordenis wrote: »

is this normal?

I've still not had mine cancelled, and only today I can see the €16.06 has been removed for me credit card, however the order is still just "Your order has been validated by our Customer Service." and no sign of dispatch.

im the same, still no email saying it has been canceled but on the site it says its still waiting to be validated. i don't know whether to send them an email or wait and see what happens.

IrishTonyO · 09-02-2010 5:31pm

Same for the one I ordered with paypal, waiting to be validated, money gone from paypal and paypal took the money from my credit card, no email saying anything about this.

Gene Parmesan · 09-02-2010 5:43pm

my orders the same, emailed them yesterday no response. i thought it might have been that i ordered other products at the same time. irregardless of the amount of orders they received its pretty shambolic customer service.

Invincible · 10-02-2010 9:22pm

My brother's player arrived yesterday from DHL,originally when he checked item status it said currenly out of stock,no hdmi cable included though.:)

Pixmania.ie - price error, can they charge more?

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