BT mega slow last couple of days!! Anyone else?

kleefarr · 06-11-2008 11:37pm

hellboy99 wrote: »

I suggest anyone that are having speed issues with BT (and all other providers for that matter) to lodge a complaint with them and then lodge a complaint with Comreg:

Comreg Consumer Helpline: LoCall 1890 229 668 / (01) 8049668
Email: consumerline@comreg.ie

The more the better and all providers along with Comreg can make and present a case to Eircom to try and get this speed issue resolved.

I'll wait a bit and see how this new modem performs. Over the last six hours things have been better, but not great. No disconnections anyway so far.
I'll see what it's like over the next week then will probably do as you suggest. It's the only way that we may get something sorted out.

It may be a good idea to start a new thread for people to post that they have contacted Comreg.

Cocoon · 07-11-2008 12:36am

Seems to be sorted in Swords..

07-11-2008 1:51am

kleefarr wrote: »

I'll wait a bit and see how this new modem performs. Over the last six hours things have been better, but not great. No disconnections anyway so far.
I'll see what it's like over the next week then will probably do as you suggest. It's the only way that we may get something sorted out.

It may be a a good idea to start a new thread for people to post that they have contacted Comreg.

I myself have tried 4 different routers and no change, hope it works out for you.

Not a bad idea about a thread been started for people that have contacted Comreg, would be interesting to see the numbers and if people get any where. I'll leave it to one of the mods here to decide whether it's a good idea or not.

molc · 07-11-2008 9:52am

I contacted them and they said there is nothing they can do to enforce speeds from providers! BT then rang me on the complaint to state they were handing the issue to a support complaint division that have yet to contact me.

Username! · 07-11-2008 10:26am

an_other wrote: »

I'm also in Athlone an my spped has gone T*Ts up too so it's not because you went over your limit.

I contacted BT and they asked me for some info from my router.

Can any of ye tech heads fill me in on what I should be getting?

Statistics Downstream Upstream
Line Rate 3072 Kbps 384 Kbps
Noise Margin 9.3 dB 14.0 dB
Line Attenuation 53.0 dB 29.0 dB
Output Power 13.1 dBm 0.1 dBm

You should drop your package to 2MB at least, your noise margin it low and attenuation is very high. You can't handle the full speeds.

an_other · 07-11-2008 12:19pm

My speed used to by grand.

I was getting 2.5mb down and .5mb up.
It only slowed down in the last week.

What kind of readings should I be getting?

07-11-2008 12:50pm

molc wrote: »

I contacted them and they said there is nothing they can do to enforce speeds from providers!

That's true but if they get enough complaints they will have to act on it.

Username! · 07-11-2008 12:57pm

an_other wrote: »

My speed used to by grand.

I was getting 2.5mb down and .5mb up.
It only slowed down in the last week.

What kind of readings should I be getting?

Well your Noise Margin should really be about 15dB - Attenuation at least <40dB.

You see, Eircom turned on Interleaving so you will get higher sync rates but lower stability - your best bet is to drop to 2MB.

an_other · 07-11-2008 3:03pm

what's interleaving?

Username! · 07-11-2008 3:07pm

an_other wrote: »

what's interleaving?

What is Interleaving?

Basically it takes all of the packets, breaks them down into smaller parts and puts them back together in one smooth data stream, it's useful on line's that are prone to data interference or noise.

Pros - Much more stable connection
Cons - Higher pings, lower line rate

Kel Varnsen · 07-11-2008 3:53pm

I'm considering changing from BT to Magnet, but I'm wondering why it is that BT are unable to offer anything over 3Mb/s on my exchange, as it apparently hasn't been upgraded, yet Magnet says the same exchange is eligible for speeds of up to 24Mb/s? Surely if one can provide the max. speed, so can the other.

07-11-2008 10:09pm

My 3MB

Keith186 · 07-11-2008 10:19pm

My 3 MB

I'm very happy with mine. 90% consistently up to speed. When it's not I just log out/in and it's fine again.

Anyone happen to know when Dunboyne exchange is getting upgraded?

07-11-2008 10:24pm

Keith186 wrote: »

My 3 MB

I'm very happy with mine. 90% consistently up to speed. When it's not I just log out/in and it's fine again.

Anyone happen to know when Dunboyne exchange is getting upgraded?

Hope it stays like that for you after the upgrade.

curryman · 07-11-2008 11:07pm

Thinking of upgrading my package with bt as they have unbundled the exchange im on i.e. foxrock exchange. The home phone is with eircom. will i still be able to get the higher speeds as i am or would i have to move the home phone to bt to get the higher speeds

Keith186 · 07-11-2008 11:18pm

hellboy99 wrote: »

Hope it stays like that for you after the upgrade.

That seems to be the problem for quite a few that's why I'm wondering!

10-11-2008 9:09pm

My 3MB is still the same here, "not working!!" :mad:

faceman · 10-11-2008 9:34pm

Crap service today from BT. 3mb line.

seph · 10-11-2008 10:17pm

pings are between 120 to 180 constantly. Surfing is a chore and online gaming is impossible with these pings. Am on the dunboyne exchange. my speed profile was lowered with no effect on pings. Tried a new router with no effect. Never had a problem untill the upgrading:rolleyes: works were carried out on my line.
Most recent response from BT......"Dear Customer,
Higher pings are due to interleaving being enabled on your line. This was done to stabilize your connection so that the higher transfer rates can be delivered. As there is no BT equipment at your local exchange BT cannot disable this. The only option we have to reduce your ping times is to lower your speed profile, although there is no guarantee that your ping times will return to the same levels before the upgrade work".

What a complete and utter cock-up.What kind of clueless clowns are managing the broadband buisness in Ireland. Idiots!

11-11-2008 1:03am

seph wrote: »

What a complete and utter cock-up.What kind of clueless clowns are managing the broadband buisness in Ireland. Idiots!

You can thank Eircon for that, they seem to think everything is fine everytime you ring them :rolleyes:

Drift · 11-11-2008 6:21pm

A week on and my 3Mb connection from BT is still a joke:

I contacted them and was asked for all the usual data. (Noise margins etc.) I provided all the info and then got a one-liner answer back saying the fault has been logged! Is everyone elses BT working ok? I'm pretty certain it's not an interleaving problem because my ping is fairly ok.

11-11-2008 9:25pm

Drift wrote: »

A week on and my 3Mb connection from BT is still a joke:

I contacted them and was asked for all the usual data. (Noise margins etc.) I provided all the info and then got a one-liner answer back saying the fault has been logged! Is everyone elses BT working ok? I'm pretty certain it's not an interleaving problem because my ping is fairly ok.

I'm the same as you, my 3MB BT has been like this since the upgrade and the reason is (for me anyway in my area) a congestion problem, the lines and the exchange can't handle the increased speed.

Some chance of Eircon upgrading their equipment and lines so in other words for me there's no fix anytime soon :rolleyes: :mad:

Kopf · 12-11-2008 1:37am

In Dundrum, and getting this terrible speed from what should be a 9mbit connection:

Has anyone been in touch with them? What did they say? Where do we stand on this? What can be done?

Drift · 12-11-2008 2:33am

Looks like it may be a congestion thing here too. If you compare a 1.30am test to my earlier 5pm one you can see the difference:

I'll do some further research tomorrow if I get time.

I contacted them and they were perfectly useless with regard to information. They just told me they logged a fault that my line was slow. Great. Thanks. :mad:

12-11-2008 2:59am

Drift wrote: »

Looks like it may be a congestion thing here too. If you compare a 1.30am test to my earlier 5pm one you can see the difference:

I'll do some further research tomorrow if I get time.

I contacted them and they were perfectly useless with regard to information. They just told me they logged a fault that my line was slow. Great. Thanks. :mad:

Same here, from round 5pm till 1-3am it's dead, after that it's back to normal

It's pretty obvious that many of the exchanges can't handle the speed increase, so will anything be done ??

Drift · 12-11-2008 6:59pm

Seems to be working for me today. I have no idea whether BT fixed it on foot of my complaint or if the return to normal speeds is completely unrelated to my complaint. But credit where it's due, I now have a decent connection:

I hope it remains this way now.

gilmour · 13-11-2008 12:03am

for the past 3 days my d/l speed is incredibly slow, 3kb/s to be exact, checked for viruses and made sure everything is connected and found nothing wrong, anyone else having the same problem? (dundalk area btw)

13-11-2008 2:12am

gilmour wrote: »

for the past 3 days my d/l speed is incredibly slow, 3kb/s to be exact, checked for viruses and made sure everything is connected and found nothing wrong, anyone else having the same problem? (dundalk area btw)

I'm in Dundalk also, nothing but trouble for me since the upgrades.

StRiKeR · 14-11-2008 6:13pm

an_other wrote: »

I'm also in Athlone an my spped has gone T*Ts up too so it's not because you went over your limit.

I contacted BT and they asked me for some info from my router.

Can any of ye tech heads fill me in on what I should be getting?

Statistics Downstream Upstream
Line Rate 3072 Kbps 384 Kbps
Noise Margin 9.3 dB 14.0 dB
Line Attenuation 53.0 dB 29.0 dB
Output Power 13.1 dBm 0.1 dBm

your Line Attenuation is very high, how long is your phone cable to the router?

where about are you in athlone? I'm getting 7616/672 (kbps) connection, but was only fast for like a couple of weeks then gone koo koo, its been slow as christmas for 3 weeks now. before all this happened, the highest download I seen was 1008kbps

faceman · 15-11-2008 3:10pm

FFS, BT has gone to sh1t the last few days. Time outs etc. Im supposed to be on a 3mb connection!

Its so sh1t today I cant even run a full speedtest.net test!! :mad: :mad:

I might do a full switch to IBB. Service im getting over a 2mb which im just using for xbox, is great

15-11-2008 3:27pm

(3MB) Been getting this all day so far as usual :rolleyes:

StRiKeR · 15-11-2008 9:24pm

this is what I just got with a 7.6Mb?????? connection from BT

just ordered digiweb 12mb metro today and go get myself a N router, soon I can say bye bye to this terrible broadband I ever seen, my meteor phone is faster using edge than that so call 7.6Mb DSL from BT

16-11-2008 11:03am

No problems here...In fact it's been faster if anything! terrible ping though

(Why does mine say "internet services Ireland" it's BT,the same as you)

StRiKeR · 16-11-2008 12:55pm

I dont know but 9 hours over night and only uploaded 4 x 100mb files last night, thats really bad

LoLth · 17-11-2008 12:10pm

my 8mb BT connection (that gets 5.1mb when on its best behaviour) has been running at approx 100k since friday evening. reconnecting doesnt work, I've gotten IPs in both the 78.x.x.x and 213.x.x.x range and its the same result from speedtest.net

cant get throught to residential support. just sit in a queue with no indication of my position and I cant just leave the phone on hold because I have to keep pressing "2" to continue holding.

Sent an email on saturday, nothing back yet. This is ridiculous. my history with BT:
install, low speeds and constant disconnects
BT say not their problem and yet it fixes itself after three months.

Repeated disconnects.
BT say its a faulty router and send me out a replacement. problem fixes itself, replacement router never arrives, I get billed for replacement router BT accounts are no help in resolving so I'm out of pocket.

various other conenction issues. BT never admit liability but the problem always fixes itself.

Suddenly, terrible speeds no connection about 60% of the time. turns out they upgraded the line to DSL2 and never told me. After three days of tech support runaround they tell me the problem and offer to sell me a router. thankfully I happen to have one spare.

8mb runs at 5mb at best, usually 3.1. BT say its my Router. Balls, I've tried two other routers (different manufacturers including the BT one) and they all report the same.

Now its running at less than 2% capacity.... my upload speed of 150k (still way less than its supposed to be) outstrips my DL speed of 120k and I cant get anyone in tech support to report this to!

Fast losing my heretofore insurmountable hatred of errorcon.....

Valentia · 17-11-2008 1:12pm

LoLth wrote: »

my 8mb BT connection (that gets 5.1mb when on its best behaviour) has been running at approx 100k since friday evening. reconnecting doesnt work, I've gotten IPs in both the 78.x.x.x and 213.x.x.x range and its the same result from speedtest.net

cant get throught to residential support. just sit in a queue with no indication of my position and I cant just leave the phone on hold because I have to keep pressing "2" to continue holding.

Sent an email on saturday, nothing back yet. This is ridiculous. my history with BT:
install, low speeds and constant disconnects
BT say not their problem and yet it fixes itself after three months.

Repeated disconnects.
BT say its a faulty router and send me out a replacement. problem fixes itself, replacement router never arrives, I get billed for replacement router BT accounts are no help in resolving so I'm out of pocket.

various other conenction issues. BT never admit liability but the problem always fixes itself.

Suddenly, terrible speeds no connection about 60% of the time. turns out they upgraded the line to DSL2 and never told me. After three days of tech support runaround they tell me the problem and offer to sell me a router. thankfully I happen to have one spare.

8mb runs at 5mb at best, usually 3.1. BT say its my Router. Balls, I've tried two other routers (different manufacturers including the BT one) and they all report the same.

Now its running at less than 2% capacity.... my upload speed of 150k (still way less than its supposed to be) outstrips my DL speed of 120k and I cant get anyone in tech support to report this to!

Fast losing my heretofore insurmountable hatred of errorcon.....

This post should be stickied somewhere (on a BT gravestone?) It summarises my experience perfectly.

Valentia · 17-11-2008 1:14pm

As a matter of interest can anyone confirm or otherwise that Eircom customers are not having these problems? Yes, I am tempted to go back.

mossieh · 17-11-2008 3:32pm

I'm about to move to a location(Newcastle West) where the two best options appear to be Eircom and BT, from this thread I'm thinking eircom is the way to go, would anyone here dispute that (probably a dumb question)?

Valentia · 17-11-2008 4:16pm

mossieh wrote: »

I'm about to move to a location(Newcastle West) where the two best options appear to be Eircom and BT, from this thread I'm thinking eircom is the way to go, would anyone here dispute that (probably a dumb question)?

I've started another thread asking Eircom customers their opinion of the service. Very early responses indicate that there is no difference locally. What I don't understand is why there are so few complaints about Eircom on this forum. Could there be a disproportionately less number numcer of Eircom users represinted here?

17-11-2008 6:57pm

I've just hit a new record high ping of 978ms on my 3MB, speeds are down as usual too

Wertz · 17-11-2008 7:30pm

hellboy you have some local problem that is adding to your woes as far as I can see.
I'm on the same package as you with the same provider:

Now I AM getting some disconnects and de-synchs especially around this time of evening (when everyone starts logging on/downloading) that I reckon is down to contention in my area...your pings are off the scale...even when my speeds drop, ping has never really gone above 100ms...and since I don't game much online anymore it's not an issue.
Are you on the main town exchange or a sub exchange?

Jonathan · 17-11-2008 7:38pm

Wertz wrote: »

your pongs are off the scale...

Go have a shower :P

18-11-2008 1:09am

Wertz wrote: »

hellboy you have some local problem that is adding to your woes as far as I can see.
I'm on the same package as you with the same provider:

Now I AM getting some disconnects and de-synchs especially around this time of evening (when everyone starts logging on/downloading) that I reckon is down to contention in my area...your pings are off the scale...even when my speeds drop, ping has never really gone above 100ms...and since I don't game much online anymore it's not an issue.
Are you on the main town exchange or a sub exchange?

I'm not sure, I've been told I'm on the main exchange and then I've also been told I'm on a sub exchange. Where abouts in the town are you ?

Distance for me on speedtest to Dublin use to read 50mi for me now it's 100mi

Username! · 18-11-2008 10:28am

hellboy99 wrote: »

I'm not sure, I've been told I'm on the main exchange and then I've also been told I'm on a sub exchange. Where abouts in the town are you ?

Distance for me on speedtest to Dublin use to read 50mi for me now it's 100mi

This has to be because of your internal setup, I've never seen DSL this bad normally.

Take everything off the lines in your house, connect just the BB to your first phone point, use an ethernet cable (if your currently using wireless) and run the test again.

18-11-2008 10:48am

Username! wrote: »

This has to be because of your internal setup, I've never seen DSL this bad normally.

Take everything off the lines in your house, connect just the BB to your first phone point, use an ethernet cable (if your currently using wireless) and run the test again.

Tried all that and still the same results, fine till the upgrades, it's congestion & upgrade thats done it for me. Look at it now, fine now till 5pm comes and it will be slow again till 1 - 3am.

Username! · 18-11-2008 12:55pm

hellboy99 wrote: »

Tried all that and still the same results, fine till the upgrades, it's congestion & upgrade thats done it for me. Look at it now, fine now till 5pm comes and it will be slow again till 1 - 3am.

Must be Eircom and their Interleaving... dropping your profile might be advised.

18-11-2008 1:20pm

Username! wrote: »

Must be Eircom and their Interleaving... dropping your profile might be advised.

Thats been done too

Username! · 18-11-2008 1:35pm

hellboy99 wrote: »

Thats been done too

Have you got your telephone line tested? Do you get any interference / noise on your line?

LoLth · 18-11-2008 2:31pm

well, a quick update.

turns out I've been throttled for breach of the Fair Usage policy.

When I called to check what the limits were before throttling I was told that there are no set limits as I am on option 3 (unlimited).

however I got the usage page password changed so its working now and I can see that I hit 61gb over the last month. Fair cop guv! certainly more than I had thought I used, Ill have to start monitoring the usage a bit more closely now.

however, i'm still not a happy camper.

I have to abide by an invisible ceiling on an unlimited line that I have no idea when I'm going to cross and which results in a useless broadband connection (120kb!) for several days. there is no warning (I requested that an email be sent and I was told that it is not an option and I will jsut have to be careful how much I download). I still dont know what the cap is, was it 60gb, 50 gb, 30 gb ? I have no idea about when the throttle will be removed and I have spent over 4 hours trying to find out this , imho, very basic information.

I will say though that Emma in Customer Services was extremely helpful and very polite. So, if anyone in BT is reading, hire more people like her and not people who send 1 line replies to a customer query stating "you have been deliberately throttled for breach of the fair use policy". I wrote a polite question I expect a polite and informative answer. I pay a bill. I pay for a service and I deserve an explaination when that service is curtailed, whether or not I breached a policy of some sort an explaination or warning is , imho , a common courtesy and not a paid add on.

Elessar · 18-11-2008 2:49pm

LoLth wrote: »

well, a quick update.

turns out I've been throttled for breach of the Fair Usage policy.

When I called to check what the limits were before throttling I was told that there are no set limits as I am on option 3 (unlimited).

however I got the usage page password changed so its working now and I can see that I hit 61gb over the last month. Fair cop guv! certainly more than I had thought I used, Ill have to start monitoring the usage a bit more closely now.

however, i'm still not a happy camper.

I have to abide by an invisible ceiling on an unlimited line that I have no idea when I'm going to cross and which results in a useless broadband connection (120kb!) for several days. there is no warning (I requested that an email be sent and I was told that it is not an option and I will jsut have to be careful how much I download). I still dont know what the cap is, was it 60gb, 50 gb, 30 gb ? I have no idea about when the throttle will be removed and I have spent over 4 hours trying to find out this , imho, very basic information.

I will say though that Emma in Customer Services was extremely helpful and very polite. So, if anyone in BT is reading, hire more people like her and not people who send 1 line replies to a customer query stating "you have been deliberately throttled for breach of the fair use policy". I wrote a polite question I expect a polite and informative answer. I pay a bill. I pay for a service and I deserve an explaination when that service is curtailed, whether or not I breached a policy of some sort an explaination or warning is , imho , a common courtesy and not a paid add on.

I've also been throttled, a second time, for passing these invisible download caps on my "unlimited" package. First time was when I was over 110GB, this time when I was over 50GB. They won't even inform me when I'm reaching this magical limit. This was the last straw for me and I'm cancelling and moving to some other provider.

BT mega slow last couple of days!! Anyone else?

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