BT mega slow last couple of days!! Anyone else?

Elem · 08-09-2008 12:56am

aktelmiele wrote: »

I would suggest emailing or ringing in and asking to have interleaving turned off. That shuld givr you a better connection while gaming online.

And if I ask them that, will they know what im talking about?

mattman · 08-09-2008 2:01am

Elem wrote: »

And if I ask them that, will they know what im talking about?

no they wont...well sorry..i should say yes BUT!

Eircom, controls all Internet (unless you 24meg ie not other servers)

so they just emailed me saying..its eircoms fault..and lookin into it..

which means...feck off..!

we cant do anything(BT!)

m.

ps: Remember the quote..if u get you ip to 200+.x.x.x...its working
to a degree ..ie i got 72ms! just now..normally got 115 ish !

got lucky twice? hummm...

08-09-2008 6:34am

For me, my 3MB is so bad that I may just go back to dial up :mad:

Chong · 08-09-2008 9:52am

I found my speeds very good since Friday, but no doubt they will prob be back to a crawl tonight.

aktelmiele · 08-09-2008 11:49am

mattman wrote: »

no they wont...well sorry..i should say yes BUT!

Eircom, controls all Internet (unless you 24meg ie not other servers)

so they just emailed me saying..its eircoms fault..and lookin into it..

which means...feck off..!

we cant do anything(BT!)

m.

ps: Remember the quote..if u get you ip to 200+.x.x.x...its working
to a degree ..ie i got 72ms! just now..normally got 115 ish !

got lucky twice? hummm...

I think he said he had 24 Meg BB so that would mean that BT would be able to do it. Its just with the normal up to 8 Meg BB that is totally owned by Eircom

Anti · 08-09-2008 2:21pm

Kahless wrote: »

I've been getting throttle-like speeds much of the time the last couple of days too. I just tried what you said there and it does appear to be true. It was slow on 78.16 and when I eventually connected with something different, the speed went back to normal.

I have had a similar problem for over a year. Any time we ar eon a 78. IP address i get 56k speeds. Have spent hours on the phone to BT about it but the mornos have no idea. I would change to someone else, but ill only end up with another reseller...

mattman · 08-09-2008 2:37pm

Manties wrote: »

I have had a similar problem for over a year. Any time we ar eon a 78. IP address i get 56k speeds. Have spent hours on the phone to BT about it but the mornos have no idea. I would change to someone else, but ill only end up with another reseller...

switch to eircom i suppose then?

m.

Anti · 08-09-2008 3:58pm

mattman wrote: »

switch to eircom i suppose then?

m.

I'd rather have no broadband then have Eircon. I was on them once before, the experience was so bad i'd never go back even as a last resort.

boopolo · 08-09-2008 4:42pm

mattman wrote: »

switch to eircom i suppose then?

m.

But these problems are indirectly caused by Eircom because of lack of investment in their infrastucture.

Boo

boopolo · 08-09-2008 4:49pm

patto_chan wrote: »

I did a speedtest recently for the first time in ages and was surprised to see my former 3MB connection has now been upgraded. I know BT and other providers are touting faster speeds but hadn't expected my exchange to be upgraded yet. (I'm in Athy, South Kildare.)

The result above is the best I've seen in recent days but other times download measures at 4,500 kb/s or above. It fluctuates depending in traffic I presume.
Previously when I was on 3MB I used to get 2,600 kb/s or so download speed.

I've also just checked the speed of my connection on IrishISPtest.ie.
It shows similar results.
Sweet. :cool:

Yes Patto,
We are all getting similar results and higher. The problem is that the connections ar not consistant, and the ping speeds to some sites make it unusable at times.

I have had readings of over 6 megabits and still not been able to watch a youtube video without waiting ages.

Boo

Calebmcd · 08-09-2008 7:37pm

96.xx.xx.xx

Bad pings, unusable

100-194

bad pings

200+

Great, normal.

194 ip

Pinging www.boards.ie [89.234.66.107] with 32 bytes of data:
Reply from 89.234.66.107: bytes=32 time=37ms TTL=59
Reply from 89.234.66.107: bytes=32 time=38ms TTL=59
Reply from 89.234.66.107: bytes=32 time=37ms TTL=59
Reply from 89.234.66.107: bytes=32 time=36ms TTL=59

Ping statistics for 89.234.66.107:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 36ms, Maximum = 38ms, Average = 37ms

200+

Pinging www.boards.ie [89.234.66.107] with 32 bytes of data:
Reply from 89.234.66.107: bytes=32 time=18ms TTL=59
Reply from 89.234.66.107: bytes=32 time=18ms TTL=59
Reply from 89.234.66.107: bytes=32 time=18ms TTL=59
Reply from 89.234.66.107: bytes=32 time=19ms TTL=59

Ping statistics for 89.234.66.107:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 19ms, Average = 18ms

floydmoon1 · 08-09-2008 7:38pm

I thought it was just me.
Just got my bt bb today (7.6mb)and doing a speed test i get the following but still cant get things like youtube to stream correctly.
Is there any settings I can change with my router to make it faster

Zonda999 · 08-09-2008 8:54pm

Youtube does seem to be a bit of a common problem alright.Some videos are fine and some are so slow that i have to use an accelerator.

Shane O' Malley · 08-09-2008 9:05pm

Have been going through troubleshooting with BT recently.Strangely enough they started the process by ringing me to tell me they had detected problems with my line (There is a first)

Anyway i am on the 24Mb unbundled and have found the following.

1. Does not matter about the IP address
2. Does not matter about the time of day
3. Only matters about how long the router has been on.

IE. If i turn off my router for 30 min i get great speeds for about 36 hours.

Thought it might be the router but tried another one and had the same issue.

Also found that speedtest.net is useless.

[IMG]http://[/img]

While the above test seems like it might be right, i am only syncing at 18Mb and no way am i getting real life speeds that high.

Only true test is to download a file from

I know the Eircom Guys are working 7 days at the moment

Shane

Zonda999 · 08-09-2008 9:19pm

Getting f**king appalling speeds tonight.This is from a 1mb BT connection btw

kleefarr · 08-09-2008 9:33pm

Zonda999 wrote: »

Getting f**king appalling speeds tonight.This is from a 1mb BT connection btw

Yep. Me too. Was quite good for a while. Guessed it wouldn't last though.

Back to syncing at 4Mb and not 8MB and speed is bloody crap again.:(

Actually speed is not the worst it has been. Pings though...

bombidol · 08-09-2008 9:36pm

dragging here too.

phill106 · 08-09-2008 9:40pm

very bad in shannon, no connection on 78 addresses, very very slow on 198 addresses..

kleefarr · 08-09-2008 9:46pm

Still can't get rid of my 78

phill106 · 08-09-2008 10:13pm

i had to restart connection rather then router to get it.

Elem · 08-09-2008 10:23pm

24MB is fine during the day, after 6pm it becomes 512k.. amazing. Do they have a bunch of monkeys working around the clock on this one?

koura · 08-09-2008 10:38pm

I am with Perlico, was going to switch to BT!!!!!!!.

DrChoda · 08-09-2008 10:43pm

I've had this issue from early last week.

When I called they tried to tell me it was my firewall.
When I told them I wasn't running one, then they said it was due to contention.
I argued that 'contention' should never get to the point of a 3Mb connection dropping below 56K dial up speeds, and if so, it's a problem they need to address.
They must have been having a lot of calls like mine as I realized that they didn't even ask for any account info at the start of the call.

The csr then had me download an img from one of their servers, which of course would download fast. That's when they told me it must be a firewall issue again. It seems we must all be running the exact same firewall with the same restrictions.

Over the last week, its been slow and fast at random times.
Tonight it's just intolerable.
speedtest.net results:

258kb/s down
540kb/s up

On a 78.x.x.x ip
Anybody have any more info or updates about what is causing the issue and/or when they plan to fix it?

If this keeps up I might argue payment contention as the reason to not pay full amount.

phill106 · 08-09-2008 10:53pm

DrChoda wrote: »

I've had this issue from early last week.

When I called they tried to tell me it was my firewall.
When I told them I wasn't running one, then they said it was due to contention.
I argued that 'contention' should never get to the point of a 3Mb connection dropping below 56K dial up speeds, and if so, it's a problem they need to address.
They must have been having a lot of calls like mine as I realized that they didn't even ask for any account info at the start of the call.

The csr then had me download an img from one of their servers, which of course would download fast. That's when they told me it must be a firewall issue again. It seems we must all be running the exact same firewall with the same restrictions.

Over the last week, its been slow and fast at random times.
Tonight it's just intolerable.
speedtest.net results:

258kb/s down
540kb/s up

On a 78.x.x.x ip
Anybody have any more info or updates about what is causing the issue and/or when they plan to fix it?

If this keeps up I might argue payment contention as the reason to not pay full amount.

keep restarting your connection, untill you get a different ip range. 198s work for me, 78's are crap.

DrChoda · 08-09-2008 11:13pm

I had my doubts that getting a new ip would fix the speed issues. Figured if it had to do with ip's and routing that bt would have fixed it by now?
Surprise surprise.

Had a 78.x.x.x
Pulled line from the router for about 10mins or so
now have a 194.x.x.x

Speedtest.net
6535kb/s down
554kb/s up

:eek:

peejay1986 · 08-09-2008 11:22pm

It was slow for me, download speeds of 200kbps on a 3meg connection. A simple reboot of the router solved it though (still on 78.***.***.*** IP)

quad_red · 09-09-2008 12:04am

Fastest it's been in a few days

2 megs my ass

Can't get Smart or NTL.

Would Eircom be any faster?

peejay1986 · 09-09-2008 8:27am

quad_red wrote: »

Fastest it's been in a few days 2 megs my ass

Can't get Smart or NTL.

Would Eircom be any faster?

I doubt it, they operate on the same line.

Jumpy · 09-09-2008 9:39am

Guys, I am getting the same speedtest.net results as the rest of you, however a download from heanet gets me 620kB/s

Zonda999 · 09-09-2008 12:06pm

Its always better in the morning, when i'm on the least of the time:mad:

Hold on, I'm not with IOL!!!.Make no mistake, thats a 1mb BT connection!!

peejay1986 · 09-09-2008 12:10pm

Didn't BT buy IOL?

phill106 · 09-09-2008 12:18pm

Jumpy wrote: »

Guys, I am getting the same speedtest.net results as the rest of you, however a download from heanet gets me 620kB/s

same,i believe the problem is related to either "handshakes" or upload.

Scruff · 09-09-2008 12:27pm

speedtest.net tells me that i'm getting between 3000kb and 5000kb down with pings of 160ms+ but even loading a web page last night was painfully slow. Eventually turned off the laptop and used my phone's browser as it was quicker. thats a 1st for me.

Elem · 09-09-2008 12:27pm

I emailed them and called a number of times, anyone getting any feedback from BT?

Tim131 · 09-09-2008 1:28pm

I got upgraded from 7.6MB to 24Mb (my router is syncing at 22MB)

But this is what I'm getting from speedtest:

Was better off on the 7.6MB methinks. Was gettin faster speeds than that. But my pings have decreased a lot.

I rang technical support today asking what the story was, and the lad there told me, it was a nationwide problem (he blamed eircom

) and they're trying to sort it out, he say's his IT manager is going mad, and BT and Eircom are having serious meetings about the matter, and are trying to solve the problem, and are sorry for any inconveniece caused.

And get this, I tell him, I download a file from heanet and was getting about 200kb/s and he says thats good! I said, yeah it's fecking brilliant if you're paying for 2MB, but I'm paying for an option 3 premium pacakge.

Vunderground · 09-09-2008 3:23pm

On BT Premium package about 100metres from the exchange in Dolphin's Barn. It's not just the speed which is totally unpredictable - I never know when the connection will disappear and You Tube and streaming in general is a joke. This is on a fixed desktop pc.

I use a laptop sometimes down in Kildare on a Eircom 2Mbs line. The connection never drops. Surfing is a delight and the streaming is perfect. Mind you they haven't been upgraded yet so they may have problems then. But it's maddening ... makes me think of Smart.

I find the people at BT tech support to be well mannered, but the problem is still there and I've just got the standard suggestions from them. When I was first upgraded it was great apart from You Tube which seems to defeat BT completely from what I've read here. Then the general upgrades started and here I am. I thought that these unbundled lines were supposed to be free of the mayhem caused by the all round upgrades. They certainly aren't

aktelmiele · 09-09-2008 4:00pm

Sar! wrote: »

On BT in Portmarnock for almost 4 years and am the same as everyone here - its mega slow especially in the evenings. Never had a problem up until this whole line upgrade was mentioned about 6-8 weeks back then the service got really awful.

Havent been upgraded yet, have constantly been on to BT who havent sorted it out and am seriously considering switching altogether especially now they cant even tell me when the line WILL be upgraded. The service right now for 3mb on BT is totally abysmal and am still paying for the highest package??!!

(We are most definitely not being throttled as are nowhere near our cap and our line can potentially take speeds of up to 15mb so its should not be a problem to upgrade to 8mb...)

What speeds are you getting?

Are you using an ADSL 2+ modem? Should be written under the router. It is if you are using the BT router.

Do you know what your line stats are such as down stream speed?

I think that the majority of exchanges have been upgraded.

You can check if yours has here

http://www.btireland.ie/cgi-bin/upgrade_time

Anti · 09-09-2008 4:44pm

Alot of people here seem to be getting mixed up with kilobit and kilobyte.

Speedtest shows kb/s when you download at home it defaults to kB/s So when speedtest shows you can download at 3000-5000kb/s that is not what you will get in kB/s

quad_red · 09-09-2008 6:04pm

Elem wrote: »

I emailed them and called a number of times, anyone getting any feedback from BT?

They've never returned my emails.

The last time I called the twat on the other end of the line insisted that he would not escalate the issue until I 'reset my modem', because this was most likely affecting the speed.

The fact that (at the time) the speed problems were all at peak times was inconsequential to him.

I hate BT. But the only alternative is those thieving clowns at Eircom.

Oh, how NTL & Smart hath forsaken our quiet corner of Dublin.

Profiler · 09-09-2008 7:47pm

It's been a month now that I've had really slow speeds at the time when I most want to use my broadband.

I've phoned them time and time again and I've never got a straight answer.

Is there any point waiting any longer for this to be resolved?

I really don't want to go back to Eircom but I'd rather deal with that shower of (insert your favorite swear word here) then have speeds on a par with dial up

09-09-2008 8:25pm

Profiler wrote: »

It's been a month now that I've had really slow speeds at the time when I most want to use my broadband.

I've phoned them time and time again and I've never got a straight answer.

Is there any point waiting any longer for this to be resolved?

I really don't want to go back to Eircom but I'd rather deal with that shower of (insert your favorite swear word here) then have speeds on a par with dial up

BT is aware of an intermittent performance issue affecting some of our Consumer Broadband customers at peak times. We apologise if you have already provided any of the information in this email. We need you to run the following tests between the hours of 6pm and 9pm and reply back with the results. This will give us valuable information about the problem while it is happening. We will then have all the information on your connection and setup in one place. This will allow us to log the fault immediately. Thank you for your help and patience in this matter.

No point going back to Eircom as this is where the problem is, the lines are been overloaded and can't handle the upgrades.

irishgeo · 09-09-2008 8:36pm

anybody been on to the papers about this.

reckon a bit of bad publicity works wonders for getting things done.

09-09-2008 9:26pm

irishgeo wrote: »

anybody been on to the papers about this.

reckon a bit of bad publicity works wonders for getting things done.

I sent off an email to TV3 news about it, a few more sent to them won't hurt:

news@tv3.ie

bombidol · 09-09-2008 9:34pm

Tonight has been the worst so far. Half an hour to download a 3 meg file from Gmail. .

Jumpy · 09-09-2008 9:39pm

I just tested that 78.x and 194.x
78.x - 3 mins to load a page, wouldnt even run the speedtest.
194.x - 2 sec page load, speedtest at 6mb

Their 78. routing is ****ed.
Surely they should be aware of this by now.

Sar! · 09-09-2008 9:40pm

Got a response from Comreg and they said they are escalating my case with BT. They did say that while they cant enforce Bt to increase speeds they can make sure they deal with my complaint which at the moment they arent. (same as above where they arent answering/returning calls or emails...)

I still have no idea how they cant step in here when BT actually mucked up most peoples current services (which never before had any problems) and when they also falsely advertised about everyone getting new speeds...total joke really.

Im pretty sure now that BT couldnt care less who stays with them as a customer but as above I am also pretty sure theyll care when this whole story goes to the papers/press - TV3, RTE, Irish Times, Newstalk, Silicon Republic the lot...

Jumpy · 09-09-2008 9:42pm

TO PEOPLE HAVING TROUBLE.

go to www.whatismyip.com (or if you are technically minded and can identify your public IP another way) and I am willing to bet your IP starts with 78.
If you call tech support mention this!
They probably already know in second and third line, but the 1st line tech (phone support) may not.

bombidol · 09-09-2008 9:44pm

yeah. 78. for me

Sar! · 09-09-2008 9:45pm

aktelmiele wrote: »

What speeds are you getting?
Fluctuates but when we have an IP in the 213 range its around 2mb, usable but poor on steaming etc...when we are on any of the 78 IPs we practically cant use the net at all.

Are you using an ADSL 2+ modem? Should be written under the router. It is if you are using the BT router.
Not using a BT router but its a brand new Belkin ADSL 2+ thanks to ESAT recommending we buy a new one...(fat lot of good that's done...)

Do you know what your line stats are such as down stream speed?
Downstream is 3072 signifying no upgrade.

I think that the majority of exchanges have been upgraded.
I think they havent cos ours still says:
Your line will be upgraded on the weekend of the 9th August

You can check if yours has here
http://www.btireland.ie/cgi-bin/upgrade_time

Have constantly checked it and this has never changed...they lie

...oh and 21.51pm today disconnected for no reason - restarted router and now on a 78 IP again...what are they doing?

Placebo · 09-09-2008 9:59pm

very slow 3mb here,
also starts with 78.

tell what to tech guy>?

BT mega slow last couple of days!! Anyone else?

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