GoMo FAQs

The EU eTenders requirements for Govt contracts within the EU have very strict data privacy requirements that do not permit data to leave the EEA for suppliers of IT services to the Govt sector in the EU. Since Three is a Chinese headquartered company with most of it's platforms for Ireland hosted outside the EEA (in the UK), it is hard to imagine that they comply with the requirements for EU eTenders? I would expect that Eir and Vodafone probably have most of the Govt contracts in Ireland.

It used to be O2 for the civil service. That then became 3. Then 3 and Vodafone made a deal on mast sharing and Vodafone became an option for the civil service. Then all the networks made a deal and I'm not sure where that left the situation.

That was 10 years ago. It could all have changed since then I'll admit

One thing though is that 3 built their own network from the ground up here and when they bought O2 they inherited the operations centre in Limerick. I suspect that's how they are keeping within the data protection rules set out by the EU

That's an interesting one. I have SIRO here in Drogheda and it does survive a power outage for me, we had one back in March for about an hour. I have a UPS on my internet gear and it kept going through the whole thing.

Can someone help me fix a minor screw up on my part

I was trying to access voicemail abroad and read the wrong code and deleted all the call forwarding diverts 🤦🏻‍♂️(##004#)

Can someone tell me how to re enable voicemail diverts? I think I need something like **61*00353865xxxxxxxx to divert to my voicemail, will that work?

Also, does anyone know how to check my voicemail abroad? I tried my phone number with a 5 but it didn't bring up the menu and instead went to leave a message

**61*08551234567# 📞

**62*08551234567# 📞

**67*08551234567# 📞

I noticed that GoMo didn't work at all (data/calls) in Luxembourg, back to normal once I got back to France on a recent trip.

Watch out, Vodafone are switching their 3g network off with it due to be completely shut down by 2025

https://www.bonkers.ie/blog/broadband-phone/vodafone-to-fully-switch-off-its-3g-network-by-the-end-of-the-year/

I managed to find the cause of the coverage issues I was having on GoMo by running some tests on an Eir SIM. If the phone is connected on LTE band 28, you're lucky to get even 1 meg down! But on band 20 in the same location, you'll get about 10-20. I don't know if it's a fault or not but I wouldn't hold much hope of getting it resolved via the usual support channels.

Band 28 is lower down the band than 20 so more coverage and lesser capacity.

Are both bands from the same mast, if so how far away is the mast?

Comreg's Siteviewer will indicate where the eir masts are, closest could be the one you're connected to

If you want to use the new number in WhatsApp, you'll need to change it in there. Go to Settings > Account > Change number. There's an option there to notify your contacts that the number has changed, it adds a little banner into the chats to inform them.

I found turning off WiFi calling helped when this happened me in Poland.

Thanks for the suggestion but I already tried all combinations of WiFi on/off, WiFi calling on/off & even changing the APN as a suggestion from GoMo support. Coincidentally I was in Poland before I travelled to Germany & didn't have the problem there.

They do a roaming esim called GoMo world

My sister was telling me about a random issue she was having - she gets a notification in her phone to tell her she has a voicemail from gomo, but when she checks her voicemail she has none. If she swipes the notification away it comes back again after a few hours. I had no idea how to fix this, I'm also with gomo and have never had this issue. Anyone with similar?