GoMo FAQs

Is the sms message down again?

Hello all!

Have a GoMo SIM. Credit card number changed recently, twice. Got no obvious error from GoMo but lost connectivity to calls and SMS texts last night - probably due to non-payment but no other notification received that I recall, either text or e-mail.

Trying to contact GoMO via Chat but getting no response. Am not able to change my credit card number either, failing silently.

Has anyone a direct number or email that I can use to escalate my issue please?

LN.

Anyone ever had any issues changing their number over. My number was supposed to change over onto my new SIM at 10am yesterday but it hasn't... No response to messages sent to their Customer Care yet

If the date/time you choose for porting hasn't already passed you should be able change the time.

The facility for booking the porting the number can be found on the website at MyGoMo > Account Details > Move My Number.

Oh yes you are right. I remember now that it was Eir that took the Meteor network and it was Three that took O2.

I just realised I can avail of the Eir Mobile Connect 30 day plan for €9.99 per month, which includes 5G & I believe includes Wifi Calling. Is there any reason to stick with Gomo rather than go to Eir?

I have been on this plan for several years. Each year, I call Eir and they renew the €9.99pm mobile plan at the same price. If you don't do this, the price goes up after 12 months. (You have to make the call - you can't renew this rate online) If you are prepared to pay 50% more for GoMo (€14.99pm), they state that you will have the tariff "for life" (but without 5G), and to date they seem to have honored this promise. The Eir Mobile Connect 30 day plan seems like a no-brainer.

Yes, but in my experience, they don't generally match the steep discount that new customers get in the first year for Broadband. They do renew the discounts on mobile and TV (also €9.99pm), and they have the advantage that you can do multi-room TV without any additional monthly fee (they don't advertise this - you just buy your own boxes). If you are getting TV & Mobile, the full bundle remains very competitive if you re-contract each year.

@fbradyirl They'll recontract your home broadband bill if you opt for the sim only offer. I'd recommend ringing loyalty first and getting a good recontract price and then order the sim separately, that is if you're already out of contract on your home broadband already. Eirs network has improved big time in my area and blows the other 2 big networks out of the water for data speeds. Never had a good experience with their home broadband though so wouldn't touch them with a barge poll for my broadband.

Does GoMo REALLY get the same speed as Eir mobile (5G aside)? I tried GoMo at the beginning and the Eir sim out performed it on every speed test but I thought they were meant to be the same speed. I might give GoMo a shot again soon if they're the same.

I added a mobile on the 11th month which added 12 months to the contract and got to keep my discounts.

The second time customer care contacted me as someone wanted my unused phone number that was assigned to me, agreed to have it extended again.

Third time I upgraded from 150mb@€30 to 500mb@€35 which extended it for another 12 months.

Did you ever find a solution to this? Has happened me on 2 bills in recent months, first was 4 sms to Sweden all at same time & 2nd bill was 4 to China again at same time, GoMo says it’s malware/ permissions, have iPhone & has been checked & nothing irregular