GoMo FAQs

Gooser14 · 11-07-2022 07:24PM

https://www.boards.ie/discussion/comment/119323354#Comment_119323354

Same problem here.

Devilfish698 · 15-07-2022 03:38PM

Is anyone having trouble with gomo lately? Again today my Internet has gone and even lost coverage on a phone call and the call was cancelled.

Sheep Shagger · 15-07-2022 06:52PM

https://www.boards.ie/discussion/comment/119342118#Comment_119342118

Had an issue recently with no data roaming in Spain despite using their preferred roaming partner. Texts and voice still worked.

Help desk (via twitter) told me to order a replacement SIM card which I need to do. Coverage at home as been a bit patchy too and was wondering of its sim card related too?

Devilfish698 · 15-07-2022 08:15PM

I dont know what is wrong with them. They are a pain lately. There live chat is useless too. This is the second time in 2 weeks ots happened to me. Coverage was grand at home but now nothing can bearly send a message let alone use the Internet

mihalk · 19-07-2022 09:59AM

Is anyone else having problems with roaming in the EU?

I am currently in Germany and I can roam but... data roaming is basically unusable. I am only getting 2G.

I did not have problems last year but since then many countries in the EU have decommissioned 3G (including Germany).

I am unable to join the shown 4G networks, only 2G. Gomo says this is due to the phone (an S20FE snapdragon version), but trying other phones gives me the same 2G only result with the gomo SIM.

Is anyone else seeing this - or is there anyone that can report actually being able to join 4G in Germany using the gomo SIM?

Sheep Shagger · 19-07-2022 03:25PM

https://www.boards.ie/discussion/comment/119357928#Comment_119357928

Had the same issue in Spain a few weeks back and they told me to get a replacement SIM card which I still need to do.

Texts and voice calls would work but not data. Are you using their preferred network partner there? I thought you didn't need to use a certain network but their twitter people said you did. Made no difference to my situation.

Micky 32 · 20-07-2022 12:02AM

You would wonder are the days of roaming coming to an end. Maybe there’s a problem with phones falling back to 2g from 4g when making a call hence why they are set to stay on 2g.

You would think VoLTE roaming would be sorted by now. What is the delay? They knew networks were shutting down the older technology . Is it too costly for networks to implement? Vodafone claim they are ‘ working on it’. There maybe no incentive to set it up because they can’t charge for roaming in the EU especially if it’s costly.

Data E sims like Airalo might be a solution for now.

Glaceon · 20-07-2022 08:37AM

https://www.boards.ie/discussion/comment/119362107#Comment_119362107

I'd say it's more likely that the network doesn't have a 4G roaming agreement with the foreign provider. So when the foreign 3G network was shut down, 2G is all that was left.

Micky 32 · 20-07-2022 10:30AM

I thought Eir/Gomo supported 4g roaming in most of Europe?. I know Vodafone did when i travelled around europe and USA

Glaceon · 20-07-2022 10:35AM

https://www.boards.ie/discussion/comment/119363039#Comment_119363039

I can't say for GoMo/Eir but you're right about Vodafone. I was in Milan recently and had Vodafone Italy on 4G. Same in the US, usually AT&T or T-Mobile 4G.

Sheep Shagger · 20-07-2022 07:54PM

https://www.boards.ie/discussion/comment/119363039#Comment_119363039

They use Orange in Spain but data wouldn't work for me even using that. Texts and voice was the only thing that worked. Tried Vodafone ES and notkng would work on that one.

Sheep Shagger · 21-07-2022 03:21PM

Increased data allowance within the EU...

Red Silurian · 22-07-2022 01:48PM

I have a Pixel 3a and neither VOLTE nor WIFI calling will work. Can I assume this will be the same if I upgrade to the newly announced Pixel 6a?

JoeA3 · 23-07-2022 01:18PM

Is anyone having trouble with wifi calling on GoMo today? It's not working on mine nor my wife's phone and when I try to turn it on via the phone settings it prompts me to contact Eir!!

It had been working flawlessly for at least a year so maybe some outage?

CrowdedHouse · 23-07-2022 01:46PM

Mine seems to be working, is your broadband OK?

JoeA3 · 23-07-2022 02:03PM

https://www.boards.ie/discussion/comment/119376906#Comment_119376906

Broadband is fine. The feature is actually turned off in the phone settings and I can’t switch it back on. Strange.

Beagslife · 23-07-2022 02:57PM

Wondering if anyone saw a reference anywhere of the current €14.99 offer only being guaranteed till the end of July? As in, the cost might increase after that point for new subscribers. I'm sure I read it somewhere but cannot see a source. I'm up and running with it anyway, with much better coverage in my rural area of Donegal!

ROVER · 23-07-2022 03:42PM

https://www.boards.ie/discussion/comment/119365743#Comment_119365743

I am on Movie star in Spain getting about 7 down and 32 up

ROVER · 23-07-2022 10:55PM

Just connected to another network YOIGO in Spain 70 down 8 up

New Home · 24-07-2022 01:14AM

https://www.boards.ie/discussion/comment/119368917#Comment_119368917

On this: the roaming allowance is linked to your own one. I have exhausted my own home data allowance, so to continue to have internet access I had to agree to extra charges, which can ve quite steep.

Sheep Shagger · 24-07-2022 09:25PM

https://www.boards.ie/discussion/comment/119378876#Comment_119378876

I should have said I tried all 3 of those and data didn't work for any of them. Their twitter help said their preferred network was Orange. The only network nothing worked on was Vodafone ES.

Was the Caneries if that would make any difference.

The Cush · 25-07-2022 07:52AM

https://podcasts.google.com/feed/aHR0cHM6Ly9yc3MucG9kcGxheXN0dWRpby5jb20vMjc0My54bWw/episode/Y2RlYzE4NTUwZTA0MTdhNDg1N2FjNGE2NWM3Mzg4NjQ?ep=14

Kealan Donoghue Director of Mobile at eir Ireland

CrowdedHouse · 25-07-2022 08:37AM

And?

Beagslife · 25-07-2022 08:55AM

https://www.boards.ie/discussion/comment/119377194#Comment_119377194

My bad, seems like it was an eir promotion that is ending on the 27th July. Still very happy to be signed up.

Jack1942 · 25-07-2022 04:30PM

https://www.boards.ie/discussion/comment/117944322#Comment_117944322

I have emailed GOMO however they say I have to talk to them using CHAT but its not available on their website at all every time I check. Getting charged for 2 sims and only using one .... cant get talking to anyone...

Has anyone been able to talk to GOMO using chat recently ?????

My debit card expired and so payment did not come out. Called when I realised what had happened and they said they could not put a new card on my account without them having to send out a new sim. I asked if I can keep my number which they said I could. No new sim arrived but new sim number appeared on my bill and I am being charged for both.

JoeA3 · 26-07-2022 09:15AM

https://www.boards.ie/discussion/comment/119376794#Comment_119376794

Replying to myself here! I still have this problem (as well as my wife) days later. Tried all the usual tricks, restarted phone, re-inserted SIM, reset network settings, used other Wifi networks, nothing fixes it. Can't enable WiFi calling. I wonder do many other people rely on this feature like I do? I'm really wondering if this is a widespread issue that other people simply haven't noticed as they don't really use the feature. Unfortunately I totally rely on it as my regular phone coverage inside my house is awful. It seems a mad coincidence that both my wife and I have the problem which surely suggests a widespread problem.

I've tried contacting GoMo via Twitter... unsurprisingly they're slow to respond and so far have been zero help.

CrowdedHouse · 26-07-2022 09:26AM

Out of curiosity, what brand of phone(s)?

JoeA3 · 26-07-2022 09:27AM

https://www.boards.ie/discussion/comment/119388278#Comment_119388278

Both iPhone's!

CrowdedHouse · 26-07-2022 09:33AM

I'm using a Samsung so I'm no help, but I've been using it on three or four different wifis since you mentioned it with no problems.

JoeA3 · 26-07-2022 09:36AM

https://www.boards.ie/discussion/comment/119388314#Comment_119388314

Cheers. Yeah I don't think the WiFi network is the issue anyway... you should be able to at least enable the feature in the device settings, irrespective of whether you're connected to Wifi or not but I can't even do that. I get a "Please contact Eir to enable this on your account" error!

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