GoMo FAQs

It's been bad the last few days

I'm sure legally you have breached the terms of the contract so they can do whatever they like.

but I think if you offer to pay for the past months and highlight it was an error they should be fine.

Chat seems to work pretty well.

Let us know how you get on.

Do you top with credit 🤔 if so prepay.

Is your number on contract on its own 🤔 then its contract and you'll need account number.

Is your number part of an account that has more than one number on the account 🤔 this is called multi line and account number not normally required.

Is your number on a subsidised tariff (discounted) for example public body, HSE etc, these are known as corporate accounts, account number not normally required.

If still not sure, best call Eir and get account number just in case.

Sorry to hear this, I see no reason if Bill paid and new card details updated your parents plan should be safe and numbers too. Obviously prolonged issues with payment could lead to contract being cancelled and I'd hope Gomo won't do this in your parents case as it's a genuine mistake . Other than that if your parents cancelled and moved obviously they wouldn't get the €9.99 offer again. I'm on this myself.

Just one caveat, Gomo would obviously like to reduce the amount of people on the €9.99 offer, I'd be moving very quickly to get this resolved.

Asked same in support chat yesterday, was told 'few weeks'.

What phone are you using to get 5G? I have a Moto G 5G but I can only get 4G.

Hi,

Having an issue with GoMo.

Ported from Vodafone during week, all fine. Apart from when I receive any calls it shows "no caller ID" on my phone.

The caller's do not have their ID blocked.

I have tried the GoMo SIM in different phones and it's the same issue so it is not a issue with the phone.

The issue must be with the GoMo SIM and my account? Anyone experience anything similar?

Looked on Google and seems an issue more so in America that carrier's need to activate something at their end.

Any help appreciated.

Thanks

GoMo uses the Eir network, so I would expect that any handset that supports WiFi calling on Eir will also support it on GoMo (providing your GoMo plan also supports it). The link below on Eir's website lists their supported handsets, and if you drill down for each handset you can check if WiFi Calling is supported. In general, Apple support it on iPhones from 5C onwards, but Android requires carrier-specific config in the handset to support each carrier. When a manufacturer updates their config to support WiFi Calling for a given carrier, they tend to release this config in all subsequent models. However, if a manufacturer has never included a carrier in their config for any handset, then you shouldn't assume that it will work. If your handset firmware pre-dates the manufacturer's config for your carrier, you may be able to get a firmware update to make your handset work.

https://www.eir.ie/support/smartphonehelp/?page=/

Not just Samsung & iPhone - there are several other makes listed on that site. Sony, Oppo, Huawei, Nokia

Well I've been doing it quite successfully since last January/February with no extra charge.

It probably depends on whether Oppo have a specific carrier version of firmware for each device, or whether they add the config to their generic firmware for all devices after they configure for it for each carrier. Apple appear to take the latter approach, but Samsung has carrier-specific firmware for each device. The carrier-specific firmware makes for very cumbersome upgrades, but was probably driven by some of the big-brand operators forcing the manufacturers to brand their handsets with operator-specific branding. The only way to be sure is to borrow an Oppo handset from someone that is not in Eir's range, and see if WiFi calling works on it.

Summer is gone and no sign of 4G & WiFi Calling for €9.99/€12.99 customers. I really need it due to poor coverage at my place (less than -100 dBm on 3G).

I didn't see it mentioned elsewhere on the thread but if you log into GoMo, go to MyGoMo -> My Usage, you'll get a detailed breakdown up to the previous hour or two. There's a bug on the pages in that they state data usage as GB instead of MB but otherwise it seems to be pretty accurate. I think the above is a recent addition?

Hi, Moved recently to GOMO.

Had exactly the same problem. Contacted GOMO via web mail and web chat (3 times). They confirmed that the problem was at their end and that it would be fixed "asap". It was fixed without warning after 4 days.

Hope this helps.

Definitely not my error. GoMo accepted they cocked up (not sure exactly what went wrong) and they gave me a month free as a goodwill gesture.

Yes. Was up there last month.