Eir rural FTTH thread III

Grnsj wrote: »

I'll make it pretty simple for you because you're not getting it.

A user here fmannix10 ordered gigabit from you. You could not provide the full bandwidth. They left under the 14 day cooling off period and moved to eir where they get in their own words "never under 930". Your company had blamed contention at the exchange.

https://www.boards.ie/vbulletin/showpost.php?p=113038789&postcount=571

Another user brianbruff left your company after a year and went back to eir with the quote "Back on 1Gbps speeds so turns out openEir network was not the problem after all." implying they were told the openeir network was the issue.

Now a third user limnam is having similar issues and getting the same response from your company. I advised them that like the other two cases the issue was likely with your company and that they should move to another supplier if they required gigabit.

You'll notice all of these cases occurred before lockdown so there is no point trying to pin the blame on that.

Nobody is looking for uncontended 1Gb. limnam posted that his speed never exceeded 550Mb.

If you, as a company, can't make a profit from selling a gigabit service I respectfully suggest you stop selling it instead of providing a sub-standard product to the general public.

I also enjoyed your playing to the gallery at the end of your post. You are not on boards as a charity. You've done well out of this forum where your company name is instantly recognisable when if I stopped one hundred random people in the street I'd be surprised if one had heard of you.

You are a small fish in a large pond. You can nibble at the big fish if you wish but don't be surprised if they bite back.

oscarBravo wrote: »

You don't need available ports if you're switching provider. Your new provider just needs your UAN to switch you.

oscarBravo wrote: »

They shouldn't be checking your Eircode, they should be checking your UAN. Find an ISP that knows what they're doing. Most of the smaller regional ISPs that resell FTTH will know what to do.

Odd one checked my postcode last night on the new eir rollout map. Currently getting fttc. When I checked it said my area was selected to be upgraded to Ftth. Are they upgrading rural areas from fttc to Ftth now aswell. Shocked to be honest was told they wouldn't

Well I don't know about current practices, but for the rural FTTH rollout, it was generally the property owners task to sort out the ducting if it proved to be blocked, which many were due to the unfathomable practice of not sealing the ends of ducts. KNN would have a go trying to get the cable through, but if they couldn't, the property owner had to sort it before a retry.

I knew my ducting was too narrow with too many bends so I dug it up before the install date so come the day it was a doddle to run the cable through the duct, leaving it for me to bury it later.

Seems so was pre order on NBI since end of may with no progress, we're about 1.1km from cabinet, looks like open eir swooped in and duplicated some of the work NBI had done too, 1st install date next Wednesdy, see a neighbour with a different civil team out this morning doing some path digging at their front door.

Hi all,

KN have finished running fibre to the gate of our house now ready for install if we order.

However, the distance from the pole to the front door, where the connection will end up, there is no ETU.

The current copper cable does come underground but there is nothing to check on the land for access at the house end. There's just the Eir socket that the router plugs into. Would I be best getting a survey done to determine the ducting path?

House was built in the 90s if that provides context.

I was pre order with DigiWeb for NBI, and just kept checking online, for it going from Pre-Order to Order now and I'd not

heard from Digiweb with an update, Few neighbours had crews out attempting installations so I did some availability for

OpenEir fibre and it was available, I called Digiweb and told em to cancel the NBI order and I wanted the OpenEir fiber,

she did the order swop over and shipped out modem, this call was Wednesday 18th August, got an install text within

a few hours for Wednesday 25th August, crew arrived 8am and had found end of my duct within 10 mins, so I got lucky

as next door both have blocked ducts, small bit of tarmac dug up and chased cable into living room where current modem is,

a stupid cable ran under our living room door to master socket at front door, I headed off to work but son told me

2 guys where gone before 10am so good job allround.

Thrilled to bits to be honest, we're located in Ardnacrusha, part of the Limerick roll out for NBI and was due live during summer months,

think OpenEir have pulled of a coup and beat NBI to it, something they probably should have done years ago as its a Semi Rural estate

of about 160 houses so was low hanging fruit, but to go from 15mb to 500mb overnight is something I'd been dreaming of

Hi all. I am going to be renting a house in the countryside outside Kilkenny city. The OpenEir map says full 1GB broadband is available at the address. As far as I've seen the previous tenants were using mobile broadband.

My question is: if the fibre has never been brought to the house (it's a bungalow, probably built in the 70's or 80's), what is involved in getting that setup? Will they potentially need to dig up the driveway? What is the cost involved with that work?

Just trying to get a general idea of what I might be facing before I speak to the landlord about it.

I have no idea unfortunately, I've only been to the house once. Moving in next week.

Just to follow up on my own question:

I spoke to Digiweb, customer service who, at least in sales, seemed pretty good. They advised that FTTH is available to me and that if I order an engineer would come out to install and he may discover issues that would need to be dealt with. Primarily blocked ducting. They were advising that if there is a duct on my property, and the engineer says it's blocked, they can unblock it there and then for €100. Alternatively I could hire my own contractor to unblock it but that would cost much more so they were strongly advising that if it's blocked, pay the €100 to get it sorted there and then.

There was a whiff of shenanigans off this, who is anyone to say that the duct isn't blocked if they tell you it is? But I knew this house has no ducts anyway so it made no difference to me.

So I placed the order for 500mb on a Friday. Had the router/modem out in the post on Tuesday and the engineer called out last Friday morning.

The house is about 100m down from a crossroads. The fibre is on a pole the far side of the crossroads. Engineer says the fibre has to go from that pole, via a duct, to a pole across the road from my house. This pole is currently supporting the copper line that comes into the house through the fascia on the gable.

2 problems he says. First, the duct on the road is narrow and blocked. Second, they can't run the fibre to the fascia like the copper line is, it has to go to the concrete on the gable. The height distance (it's a bungalow) could leave the cable too low over the road. Also, if it was connected through the fascia there is a risk of it becoming detached and causing damage to passing traffic.

Solutions: Eir will have to come out and unblock the duct.

Then a pole will have to be erected on our side of the road to support the line. He said there may be a workaround for this by using a goose neck off the gable to support the cable up higher as it enters the house.

He says they can't log two problems at once so first thing is to get Eir out to unblock the duct.

Rang Digiweb for an update today as I hadn't heard anything since. They say that Eir have scheduled to get the duct unblocked no later than the 21st of October. Apparently this can take so long because it may necessitate obtaining a permit for road obstruction/closure.

PITA having to wait so long to get it all sorted but hopefully it'll be worth it in the end.

Oh, and it's all at no extra cost to me because the problems are not on my property.

Jesus, that is shocking. I won't be waiting that long anyway. I'll give them until the 21st and if there's no progress at that stage I'll cancel it.