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DPD Parcel Wizard - DPD Pickup

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Comments

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    #4052
    dashcamdanny
    Registered Users Posts: 1,920 ✭✭✭dashcamdanny


    Has anyone got an email from DPD saying they are going to donate your existing balance to charity?

    Can they do that with your credit?


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    #4053
    [Deleted User]
    Posts: 7,712 ✭✭✭ [Deleted User]


    dashcamdanny wrote: »
    Has anyone got an email from DPD saying they are going to donate your existing balance to charity?

    Can they do that with your credit?

    They also said in the email that my balance was over a tenner less than the actual balance. Absolute chancers.


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    #4054
    dashcamdanny
    Registered Users Posts: 1,920 ✭✭✭dashcamdanny


    ReginaldSmythV wrote: »
    They also said in the email that my balance was over a tenner less than the actual balance. Absolute chancers.

    I have 17 euro in my account. They said on their email I had 3.50 euro. And they are going to donate it on my behalf. Which is either a mistake or complete deception on their behalf.

    Thing is, if I want to donate my money, I will.
    I do.
    Why do they think they can donate my money for me? Just give it back..


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    #4055
    [Deleted User]
    Posts: 7,712 ✭✭✭ [Deleted User]


    Mine had the choice of 2 charities or a gift card for the amount, which was wrong anyway. They'll be making a fortune off this, where would you report it to?


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    #4056
    dashcamdanny
    Registered Users Posts: 1,920 ✭✭✭dashcamdanny


    Check your emails.

    You can pick one of their chosen charities or receive some type of unknown gift card.

    Also check your online balance with what they have declare you have on the email.

    They said I have 3 euro when in fact I have 17 euro.

    Do they have an obligation to refund your unused cash?


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    #4057
    TomOnBoard
    Registered Users Posts: 5,109 ✭✭✭TomOnBoard


    dashcamdanny wrote: »
    Check your emails.

    You can pick one of their chosen charities or receive some type of unknown gift card.

    Also check your online balance with what they have declare you have on the email.

    They said I have 3 euro when in fact I have 17 euro.

    Do they have an obligation to refund your unused cash?

    You lodged funds with DPD to pay for services (parcel delivery via a UK 'post-box' onward to ROI) to be rendered. Then DPD ceased to provide such services. Therefore, you are entitled to a full refund of ALL outstanding funds balances on your account!

    ANY 'donation(s)' to 'charity' can only happen if you agree to it!


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    #4058
    joujoujou
    Registered Users Posts: 13,499 ✭✭✭✭joujoujou
    Unregistered Users


    Thank god I used all my balance before they closed PW.

    I wonder if chargeback/paypal claim would work?


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    #4059
    Darc19
    Registered Users Posts: 3,817 ✭✭✭Darc19


    TomOnBoard wrote: »
    You lodged funds with DPD to pay for services (parcel delivery via a UK 'post-box' onward to ROI) to be rendered. Then DPD ceased to provide such services. Therefore, you are entitled to a full refund of ALL outstanding funds balances on your account!

    ANY 'donation(s)' to 'charity' can only happen if you agree to it!
    It would actually depend on the terms and conditions that you agreed to.

    As it was UK government Brexit that caused the service to be stopped, there may have been a condition regarding that we or similar.


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    #4060
    Padraig Mor
    Registered Users Posts: 9,533 ✭✭✭Padraig Mor


    dashcamdanny wrote: »
    Check your emails.

    You can pick one of their chosen charities or receive some type of unknown gift card.

    Also check your online balance with what they have declare you have on the email.

    They said I have 3 euro when in fact I have 17 euro.

    Do they have an obligation to refund your unused cash?


    Got the email (twice) today. What a shower of unprincipled scumbags! It's my money, not yours! Now, in my case it's the princely sum of €3.85 (and they got it right too) but it's the thought that counts. Bear in mind they originally said they'd refund us all in January, y'know - five months ago. Whatever about the charity, the gift voucher for a retailer seems to be for a random place of their choosing - WTF?!


    joujoujou wrote: »
    Thank god I used all my balance before they closed PW.

    I wonder if chargeback/paypal claim would work?
    Hmm.....Paypal claim limit is six months - and it's now approx six months since the last payments that would have been made. They'd hardly be that unscrupulous.......would they?!


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    #4061
    Padraig Mor
    Registered Users Posts: 9,533 ✭✭✭Padraig Mor


    Just looked at the email there again. We have four days (until the 18th) to decide between one of the two charities, or a mystery retailer. If we don't click on one of the three buttons for those choices, they'll give it to charity then. There is no option to disagree. This can't be legal. And I thought Ryanair were audacious with their voucher nonsense.....


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    #4062
    phunkadelic
    Registered Users Posts: 940 ✭✭✭phunkadelic


    Just got my email. Very bad optics, considering DPD are still an active company. I tried a dispute with paypal, but they closed it 'The case was closed as this transaction is ineligible for PayPal Purchase Protection.'
    I am a few weeks past the 6months cover from paypal. I'm suspicious that is why DPD waited til 6 months later to email us.


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    #4063
    dashcamdanny
    Registered Users Posts: 1,920 ✭✭✭dashcamdanny


    Padraig Mor wrote: »
    Just looked at the email there again. We have four days (until the 18th) to decide between one of the two charities, or a mystery retailer. If we don't click on one of the three buttons for those choices, they'll give it to charity then. There is no option to disagree. This can't be legal. And I thought Ryanair were audacious with their voucher nonsense.....

    I emailed them , requesting my balance was returned in full to my card or paypal

    SOme bunch of cowboys..


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    #4064
    [Deleted User]
    Posts: 7,712 ✭✭✭ [Deleted User]


    Is there no body in this country this can be reported to?


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    #4065
    Duffycon
    Registered Users Posts: 48 ✭Duffycon


    Hey folks anyone have issues with DPD deliveries? I am not a customer of theirs but I ordered a product from Fragrance X online in the States who use DPD. I ordered it on the 1st of July and it appears stuck in the Netherlands since 14th of July. I contacted landline in Netherlands and menu is in Dutch!!!

    Post edited by whiterebel on


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    #4066
    Bob Harris
    Registered Users Posts: 3,462 ✭✭✭Bob Harris


    I paid duty/VAT on a purchase from the UK which I had to return. I have received confirm that the seller has received the returned goods.

    Does anybody know with DPD, how do I claim for the a refund of the VAT/duty paid?



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    #4067
    Spocker
    Moderators Posts: 6,851 ✭✭✭Spocker


    https://boards.ie/discussion/comment/117652100#Comment_117652100

    You wouldn't be claiming the refund from DPD, you'd have to go to Revenue/Customs for that (DPD only collect on behalf of Revenue): https://www.revenue.ie/en/importing-vehicles-duty-free-allowances/buying-of-goods-online-for-personal-use/how-to-claim-a-refund-of-customs-duty-and-value-added-tax-vat.aspx



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    #4068
    Bob Harris
    Registered Users Posts: 3,462 ✭✭✭Bob Harris


    https://boards.ie/discussion/comment/117653596#Comment_117653596

    Thanks for the reply, the revenue site says though "Parcels delivered by a courier or express carrier

    You should contact the company who delivered your parcel. The contact details should have accompanied your parcel"


    Does that mean to go through the delivery company or just to get the necessary details? If it is to revenue the claim is made where do you send it to?

    As per usual the revenue sites are as clear as mud.



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    #4069
    Spocker
    Moderators Posts: 6,851 ✭✭✭Spocker


    https://www.boards.ie/discussion/comment/117653691#Comment_117653691

    My bad, looks like you do have to go through DPD - try customerservices@dpd.ie



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    #4070
    Bob Harris
    Registered Users Posts: 3,462 ✭✭✭Bob Harris


    https://www.boards.ie/discussion/comment/117657509#Comment_117657509

    Customer services gave me this email to claim the refund for customs duty paid: dutyandvatcollection@dpdgroup.co.uk

    I sent on proof of receipt of the return from the vendor and the VAT receipt so we'll see where it goes from here.



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    #4071
    _Whimsical_
    Registered Users Posts: 7,955 ✭✭✭_Whimsical_


    I have got an email from this company asking me to pay a customs charge on a parcel. My name and address is on it, the tracking number is correct, however it doesn't mention dpd couriers who they would collecting on behalf on.


    Anyone know if it's the real deal?

    Post edited by whiterebel on


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    #4072
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,831 Mod ✭✭✭✭whiterebel


    Are you expecting a parcel from outside the EU?



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    #4073
    AllForIt
    Registered Users Posts: 8,269 ✭✭✭AllForIt


    I assume this is the correct thread for a DPD query.

    I made a transaction with a guest account and received a postage label by email. The pdf label appears to be corrupt and wont open in any pdf viewer I've tried. The chat bot keeps asking me for a tracking number but I don't recall getting any tracking number and if it's included in the pdf I can't access it. It's not in the email body they sent either.

    I've emailed them in reply to the emailed pdf but I get no response from that. I also found an itsupport email where they did reply but their suggestion didn't work either. Any suggestons?



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    #4074
    Spocker
    Moderators Posts: 6,851 ✭✭✭Spocker


    https://www.boards.ie/discussion/comment/117674577#Comment_117674577

    Open the PDF file in a text viewer like Notepad, you might be able to retrieve the tracking number that way



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    #4075
    Bob Harris
    Registered Users Posts: 3,462 ✭✭✭Bob Harris


    https://www.boards.ie/discussion/comment/117664313#Comment_117664313

    To update on this - the .co.uk email was incorrect as they replied from there to tell me so.

    The gave me one for Ireland which is customs@dpd.ie - I sent the VAT receipt and proof of receipt of the returned goods.

    The replied about 10 days later to say they had filed for the customs refund ( I assume with Revenue) and to give it 7/10 working days.



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    #4076
    Padraig Mor
    Registered Users Posts: 9,533 ✭✭✭Padraig Mor


    https://www.boards.ie/discussion/comment/117486508#Comment_117486508

    So......anyone actually receive their mystery voucher "refund"?! Not me anyway. Dare I say DPD have stolen my €3.85?



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    #4077
    Bob Harris
    Registered Users Posts: 3,462 ✭✭✭Bob Harris


    https://www.boards.ie/discussion/comment/117733133#Comment_117733133

    VAT refund on the my order from the UK was received today from DPD.



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    #4078
    Need a Username
    Registered Users Posts: 1,566 ✭✭✭Need a Username


    I’ve missed two DPD deliveries this week because there was no text alerts to say they were due or out for delivery.

    What would be the reason this might happen? They were both from stores that I buy from regularly. What do I need to do to get delivery alerts restarted?



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    #4079
    dannyo666
    Registered Users Posts: 275 ✭✭dannyo666


    Parcel wizard are gone since Brexit i believe along with all other mail forwarding companies like parcel motel.....Have they started up again?Cant believe ive missed this if they have.........



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    #4080
    joujoujou
    Registered Users Posts: 13,499 ✭✭✭✭joujoujou
    Unregistered Users


    They're gone for good. Few small businesses though offering collection service (P.O. box like), but obviously not as convenient as PW/PM - you have to cross the border and collect what you bought.

    Unsure if I'm allowed to post links here - look up social media, they're there.



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    #4081
    dashcamdanny
    Registered Users Posts: 1,920 ✭✭✭dashcamdanny


    did anyone manage to get their money refunded?



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