Virgin Media Cancellation deals

okidoki987 · 13-05-2021 8:12pm

Patser wrote: »

Just got an email from Virgin saying they're putting up our package price by €4 from August.

Interesting that that's 3 months notice, but usually that leads to a frenzy in here of cancellations and last minute discounts.

Anyone else get an increase?

What package are you on?

CoBo55 · 13-05-2021 8:24pm

Patser wrote: »

Yep, pretty much does, and says so 'Change to contract' is title of email, and usual thing of if you want to cancel you can but please contact loyalty 1st.

So I'll have to start that good old dance of cancel, please stay, offer more, ok here you go

What timeframe are they giving to allow you out of your contract? I'm seriously considering going with digiweb fttc and upgrading to ftth as soon as it's available. I'll be paying over €71 for 360 bb, that's just nuts!!

EarWig · 13-05-2021 8:57pm

CoBo55 wrote: »

What timeframe are they giving to allow you out of your contract? I'm seriously considering going with digiweb fttc and upgrading to ftth as soon as it's available. I'll be paying over €71 for 360 bb, that's just nuts!!

I'm assuming it's a new contract from August, so we can cancel anytime from the new contract commencing.

Patser · 14-05-2021 1:47am

EarWig wrote: »

I'm assuming it's a new contract from August, so we can cancel anytime from the new contract commencing.

Pretty much this, they said I can cancel until August 28th.

We've TV and broadband with them, which is rapidly approaching €100 a month and that's without any premium stiff like Sky sports etc or the new box.

With their annual increases over previous years i usually got 6 or 9 months half price, but the rise still kicked in at the end

IQO · 15-05-2021 4:55pm

charlie_says wrote: »

So they offered me €45 for 6 months and €60 for 6 after 1 year contract for the 250Mbit package, I am out of contract on 240Mbit and pay €63

I feel like I can get more off though.

Also I have their €25 month mobile unlimted SIM offer from years ago, I want to get the €15 offer now.

Tbh I probably will just cancel everything and get the other half to sign up as new customer to make it easier.

Did I hear that they have some kind of timeout on same address setting up accounts etc? I remember reading this years ago but it sounds like bollix

Same story here, paying the same price each month. Got also the same offer - said no for now and considering switching to Vodafone as their similar offer is about half the price.

charlie_says · 15-05-2021 6:33pm

IQO wrote: »

Same story here, paying the same price each month. Got also the same offer - said no for now and considering switching to Vodafone as their similar offer is about half the price.

I have to give Virgin guy credit he was negotiating well.

It pisses me of that they won't give me the same as New customer offer, it's feck all money but it's just the principle of it.

SteM · 15-05-2021 8:02pm

IQO wrote: »

Same story here, paying the same price each month. Got also the same offer - said no for now and considering switching to Vodafone as their similar offer is about half the price.

Switched to Vodafone for €30 per month as no decent offer from VM. It was installed on Thursday, very impressed with the speeds so far, much quicker using speedtest then VM offly enough.

Duit · 18-05-2021 9:48am

Patser wrote: »

Just got an email from Virgin saying they're putting up our package price by €4 from August.

Interesting that that's 3 months notice, but usually that leads to a frenzy in here of cancellations and last minute discounts.

Anyone else get an increase?

Same story here. We are on 250mb Broadband. I called and they offered 15€ discount for 6 months and 60€ for the rest of 6 months. Last year I got 9 months 50% off but I didn't want to push it too much. I took it as the competitors in our area offer really bad speed connections. Most neighbours are with VM because is the best option. Hopefully we will get Siro at some point and things change...

tallaghtfornia · 18-05-2021 10:48am

Got an EMAIL yesterday my broadband was going up €4 PM
Stated it does not affect anyone on offers which Im on..
Keep an eye out in your SPAM box
Might be away of renegotiating your contract !

KingCong · 18-05-2021 11:32am

tallaghtfornia wrote: »

Got an EMAIL yesterday my broadband was going up €4 PM
Stated it does not affect anyone on offers which Im on..
Keep an eye out in your SPAM box
Might be away of renegotiating your contract !

Got the same this morning, can cancel (or likely re-negotiate the deal) up to the 1st of August without any cancellation fee.

Patser · 19-05-2021 2:56pm

Called today to cancel, no offer at all made to keep us - mind you call agent sounded completely uninterested in life in general.

There's so many new customer offers out there though, I should be able to get a package at least half the price of staying

Reg_hurley · 19-05-2021 3:02pm

ben.schlomo wrote: »

I was due to be out of contract next week, was on 60 pm for 250 BB, TV 50 and phone. Rang two weeks ago and the offers they gave were poor e.g. 15 off the new higher price of 89 for 6 months etc I said just put through cancellation. Was gonna sign up under OH instead.

They texted last Thurs and asked what could they do to keep me. I said half price for 9 months and full for three. All sorted within ten minutes. New box being delivered today.

Thanks for this info. I had wanted to upgrade out of contract but what was being offered was working out much more expensive than a new customer deal or switching.
After two calls to see what they could do I went ahead and followed through the cancellation. Waited for the text and then got the same deal as you. Again all sorted in within a few mins on text and new box 2 days later.
Thanks.

mccartj5 · 19-05-2021 4:38pm

Patser wrote: »

Called today to cancel, no offer at all made to keep us - mind you call agent sounded completely uninterested in life in general.

There's so many new customer offers out there though, I should be able to get a package at least half the price of staying

Exact same here, zero interest. Just off the phone after getting my 5th price increase email in 5 years. Worked out my bill has increased €20/month since 2016, but I have got a few half price for 6/12 months deals in that time.

Anyway was only offered €15 off per month and not even on the same package as I would lose channels. So my bill would come down to €83. Thought that was a crap deal when I can sign-up for their top package for €82 as a new customer :mad: Can also get a similar package to what I have now with Sky (granted not the same broadband speeds) for €63/month.

So I didn't take it and cancelled. Set a cancellation date of 30 from now. Don't really want the hassle of switching but I'm sick of the hikes. Hopefully I get the text, would be happy with 9 month half price and new equipment.

Patser · 19-05-2021 8:55pm

You did better than me, Bored Rep said there was another lower package that would save me €3/month.

This increase would push my tv/bb/phone over €100/month. Sky and Vodafone offering new customer deals at almost half

IQO · 20-05-2021 9:37pm

What's the best way to proceed with a cancellation, f.e. for switching to Vodafone? These days when working from home I can't miss internet access for a day, otherwise I need to take a day off. Better sign up first with the new provider and then see how quick the installation would go?

I don't think Virgin Media and Vodafone interfere with eachother at home, in theory you could have a connection through both at the same time?

CoBo55 · 20-05-2021 10:54pm

IQO wrote: »

What's the best way to proceed with a cancellation, f.e. for switching to Vodafone? These days when working from home I can't miss internet access for a day, otherwise I need to take a day off. Better sign up first with the new provider and then see how quick the installation would go?

I don't think Virgin Media and Vodafone interfere with eachother at home, in theory you could have a connection through both at the same time?

Yes you can have both at the same time. When Siro goes live for me I'm leaving VM. I'll wait until I get my install date and then give my 30 days notice to VM.

Craig_David · 23-05-2021 7:40pm

I've been on Virgin Mix 250 for 64.00 a month for 12 months (original price of 89 eur with 25 eur discount per month )
Approaching the last month of the contract so going to give them a buzz tomorrow.
Any idea what they will offer me to stay?
I'd be content with continuing to pay 64 a month for another 12 months..
No way will I pay 89 though

Thanks

CoBo55 · 23-05-2021 7:48pm

Craig_David wrote: »

I've been on Virgin Mix 250 for 64.00 a month for 12 months (original price of 89 eur with 25 eur discount per month )
Approaching the last month of the contract so going to give them a buzz tomorrow.
Any idea what they will offer me to stay?
I'd be content with continuing to pay 64 a month for another 12 months..
No way will I pay 89 though

Thanks

Half price for 6 months is easily achievable just stick to your guns even if it means pressing ahead with the cancellation, you can always ring them back when the cut off date draws near. They'll give it to you eventually.

Craig_David · 23-05-2021 7:55pm

CoBo55 wrote: »

Half price for 6 months is easily achievable just stick to your guns even if it means pressing ahead with the cancellation, you can always ring them back when the cut off date draws near. They'll give it to you eventually.

thanks for that.. Regarding the final 6 months at full price, would the full price likely to be the 64 I'm currently paying or the amount of 89 eur (before the current 25 eur discount ...)

CoBo55 · 23-05-2021 8:19pm

Craig_David wrote: »

thanks for that.. Regarding the final 6 months at full price, would the full price likely to be the 64 I'm currently paying or the amount of 89 eur (before the current 25 eur discount ...)

It would be half of the €89, you could be lucky and get 9 months half price.

stampydmonkey · 23-05-2021 9:33pm

Cancelled on Saturday. Was on €89 virgin mix 250 after last contract period passed. Best they'd offer was €15 off for 9 months, full price for 3. Terrible offer/loyalty incentive

EarWig · 23-05-2021 10:57pm

This is the context....

Broadband subscribers increased to 387,600 from 380,500 year on year

https://www.irishtimes.com/business/technology/rise-in-subscribers-for-virgin-media-as-parent-s-revenue-jumps-1.4557356

sonofenoch · 24-05-2021 12:06am

EarWig wrote: »

This is the context....

Broadband subscribers increased to 387,600 from 380,500 year on year

https://www.irishtimes.com/business/technology/rise-in-subscribers-for-virgin-media-as-parent-s-revenue-jumps-1.4557356

Crazy how long term customers continually get hit with hikes paying for new customers who pay nothing like they're paying

Craig_David · 24-05-2021 1:50pm

Ended up cancelling anyway..
Best they could offer was 15 euro off per month for the first 9 months and full price for the remaining 3 which would work out as 933 for the year.. Way to much for me.. I hardly use the tv service.

Darby_321 · 24-05-2021 6:37pm

Also got the email about the increase to our broadband. Currently on the 360mb deal and still have three months at €64 a month.

Looking at the new customer offer of €51 a month for 12 months for 500mb deal.

Seriously considering cancelling and signing up in OH name.

From reading the last few posts on this, they havent done much to try and keep you from cancelling!?

IQO · 24-05-2021 6:42pm

IQO wrote: »

Same story here, paying the same price each month. Got also the same offer - said no for now and considering switching to Vodafone as their similar offer is about half the price.

Called again. 250 MB broadband only, now 62 euro monthly.

Accepted the "final" offer of 9 months for 45 euro, then 3 months 60 euro (so still cheaper than now, nonew increase). Then out of contract after 12 months.

tom1ie · 26-05-2021 9:02am

currently paying €31.24 per month since Jan until sep this year, and then up to €60 (i think) for the remaining 3 months.
Going to give the annual bartering a bash today and see what happens. :eek:

Darby_321 · 26-05-2021 9:54am

Has anyone had any trouble trying to sign up as the OH as a new customer? When im trying to checkout online with the new package it brings me right to the end and then says the package not available at my address??

But when I go to upgrade from my account it seems to be fine.

Would it be because my address is already associated with an account that they wont let me sign up for a new one?

Darby_321 · 26-05-2021 9:57am

Darby_321 wrote: »

Has anyone had any trouble trying to sign up as the OH as a new customer? When im trying to checkout online with the new package it brings me right to the end and then says the package not available at my address??

But when I go to upgrade from my account it seems to be fine.

Would it be because my address is already associated with an account that they wont let me sign up for a new one?

Never mind, there was some issue with their eircode finder on the website, it finally worked for me. Now time to cancel my other subscription

charlie_says · 26-05-2021 12:26pm

On 240mb out of contract, rang up before today's email about price change when I was paying €63pcm
Contract changes would go to €67pcm for just broadband

2nd cancellation call today- they said they can't offer the new customer offer of 12 x €40pcm as it's only for new customers blah blah but eventually she offered

9x €30 pcm and 3 x €60pcm which is actually cheaper than the new customer offer!

Happy out.

I said my broadband was more than fast enough, not a massive user (although I can be sometimes hur hur) and wasn't interested in anything else execept the connection - no tv, no landline no bells and whistles

Ladybird37 · 28-05-2021 11:09am

Hi Guys,
I just got the €4 price increase email, I have a TV and broadband with 5 months remaining on my contract. Does anyone know if the price increase will allow me to cancel the whole package or just the broadband? Thanks in advance.

you2008 · 28-05-2021 1:10pm

charlie_says wrote: »

On 240mb out of contract, rang up before today's email about price change when I was paying €63pcm
Contract changes would go to €67pcm for just broadband

2nd cancellation call today- they said they can't offer the new customer offer of 12 x €40pcm as it's only for new customers blah blah but eventually she offered

9x €30 pcm and 3 x €60pcm which is actually cheaper than the new customer offer!

Happy out.

I said my broadband was more than fast enough, not a massive user (although I can be sometimes hur hur) and wasn't interested in anything else execept the connection - no tv, no landline no bells and whistles

Well done, need call them next month ( out of contact), will push hard too

garyskeepers · 28-05-2021 2:07pm

I was on hold for 40 minutes, presumably while CC had a chat, made a coffed played a video game, looked at several youtube cat videos, you know? the normal.

Eventually, after several "that's the best I can do" offers,. Yer wan went off to her superviser and came back with an offer of 9 months half price (46e/pm) then 3 months at full price (92e/pm) but dropping the TV channels to 50 instead of 80.

I had organised Vofdafone to install at 45 euro per month for SLOW broadband and 50 channels.

What should I do ????

Patser · 28-05-2021 3:28pm

garyskeepers wrote: »

I was on hold for 40 minutes, presumably while CC had a chat, made a coffed played a video game, looked at several youtube cat videos, you know? the normal.

Eventually, after several "that's the best I can do" offers,. Yer wan went off to her superviser and came back with an offer of 9 months half price (46e/pm) then 3 months at full price (92e/pm) but dropping the TV channels to 50 instead of 80.

I had organised Vofdafone to install at 45 euro per month for SLOW broadband and 50 channels.

What should I do ????

Depends on what your priority is?

If you're working at home or streaming a lot, you can;t beat Virgin's broadband.

If you just watch telly, and occasionally browse the net and Boards is as fast as you go, Vodafone will do and you'll save a bit

okidoki987 · 28-05-2021 3:50pm

garyskeepers wrote: »

I was on hold for 40 minutes, presumably while CC had a chat, made a coffed played a video game, looked at several youtube cat videos, you know? the normal.

Eventually, after several "that's the best I can do" offers,. Yer wan went off to her superviser and came back with an offer of 9 months half price (46e/pm) then 3 months at full price (92e/pm) but dropping the TV channels to 50 instead of 80.

I had organised Vofdafone to install at 45 euro per month for SLOW broadband and 50 channels.

What should I do ????

Work out how many of the channels Virgin are dropping, you would actually watch or on FTA?
The only way Virgin will start to reduce their prices to competitor levels would be by more people leaving them.
The only reason most people are still with them is because of their broadband speeds or people don't have a choice.

I left Virgin as their prices were getting crazy, went to Vodafone who were half the price, also got a 6 month offer for Sky Sports of €1 on a monthly contract.
For me sometimes the signal over wifi is patchy and when I rang them, they said they would pay half the cost of boosters to improve it.

garyskeepers · 28-05-2021 6:21pm

okidoki987 wrote: »

they said they would pay half the cost of boosters to improve it.

jesus that's great isn't it?

Yeah I stayed with Virgin, maybe to my detriment. Got the 9 months at 46, plus the new box, and yer man almost guarantees me up to 470 megs with the new box.

Wouldn't watch tv at all really.

Craig_David · 28-05-2021 7:08pm

They didnt offer me half off for any period of time..
And were happy to put through my cancellation.
Whats that about I wonder.

CoBo55 · 28-05-2021 7:22pm

Craig_David wrote: »

They didnt offer me half off for any period of time..
And were happy to put through my cancellation.
Whats that about I wonder.

Wasn't a Craig David fan obviously...

neon123 · 28-05-2021 10:16pm

If changing a Virgin account to the OH is there anyway to start the new account on a particular date? My direct debit date is the 7th of each month at the moment so what's the best way to start the new account / cancel the old one to ensure I'm not billed twice this month? I also want to avoid any break in cover.

garyskeepers · 28-05-2021 10:32pm

CoBo55 wrote: »

Wasn't a Craig David fan obviously...

He should have told them he is giving them 7 days then Walking Away

:eek:

nobody?

I'll get me coat

Craig_David · 29-05-2021 12:14am

garyskeepers wrote: »

He should have told them he is giving them 7 days then Walking Away

:eek:

nobody?

I'll get me coat

Love it.

0ph0rce0 · 30-05-2021 10:45am

Got the mail here too about a 4 euro increase for 250mb BB, Now 64 quid just for broadband, bit of a joke. Be looking for 9 months half price or I'm gone. Much better offers out there with higher speeds.

A few years back at least they made it look like they were doing something to justify it. If you were on 25mb they upgraded it to 50. If you were on 100mb it went to 200 or 250mb.

Now it's nothing, I get told we made big improvements to justify the increase but what improvements am I getting? I'm still on the same speed for years and the only thing I get is a price increase. I'm not seeing anything for it.

Cloudio9 · 30-05-2021 10:51am

Craig_David wrote: »

They didnt offer me half off for any period of time..
And were happy to put through my cancellation.
Whats that about I wonder.

Maybe you live in an area where they know you have no decent alternative.

EarWig · 30-05-2021 11:22am

Cloudio9 wrote: »

Maybe you live in an area where they know you have no decent alternative.

It's a numbers game. If they see their numbers fall, they will offer better deals.

It's a short term problem as VM is about to get squeezed.

Aquos76 · 30-05-2021 11:41am

What are the new prices after this increase. I’m currently in the final months of an offer, was paying half price on the 500mb package but I’m back up to €71 now and now wondering if this package is going up again now? I haven’t had any notification of a price increase yet.

okidoki987 · 30-05-2021 9:44pm

garyskeepers wrote: »

jesus that's great isn't it?

.

Already paying for a Broadband speed which should be a perfect signal all over the house so don't see any reason to pay anything else on top.

Sky supplied 2 free boosters to a mate who recently took their Broadband offer and told them he wasn't happy with the signal upstairs.

sonofenoch · 31-05-2021 10:31pm

Aquos76 wrote: »

What are the new prices after this increase. I’m currently in the final months of an offer, was paying half price on the 500mb package but I’m back up to €71 now and now wondering if this package is going up again now? I haven’t had any notification of a price increase yet.

Will be 67 pm for me .....for bloody BB......must be nearing a 100% increase from the days of UPC ....remember the thrill of people getting free increases in speed to 35mb then 50 and so on......no real idea what speed I get now but doubt I actually need anything near it, is it 240mb's who knows but then I read of some others getting 500mb for the same price or less ............new customers get BB/TV the lot for half the price I'm paying.......it's all over the shop their price structure :rolleyes:

jkmanc1974 · 01-06-2021 9:39am

Used to work for UPC many many moons ago and every price change at the time came with a speed increase as far as I can remember.

Digiweb/Siro just gone live in my area €24.99 a month for 500MB - will be massive competition to Virgin - no clue what their customer care is like

phobia2011 · 02-06-2021 1:16pm

Offered €77 pm for 9m then 92 for 3 for Bb, tv and 360 box.

No more budging, best she can offer??

unkel · 02-06-2021 1:27pm

Craig_David wrote: »

They didnt offer me half off for any period of time..
And were happy to put through my cancellation.
Whats that about I wonder.

Same here. And I know how to play this game, I do it every year. With no exception until last week, I always get the best possible deal out of them that anyone got at the same time. Can't remember what the very best was they offered me, but it was significantly worse than the deal for new customers. I have always got a deal that was better than a deal for new customers.

So I canceled. After being with virgin for 25 years non-stop :eek:

Not sure what to do now, just wait until the end of my cancellation period (around 25th June) and then apply as a new customer? They threatened / tried to blackmail me saying that I could be without broadband for two weeks

Virgin Media Cancellation deals

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