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Virgin Media Cancellation deals

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  • I've already cancelled with VM. Got a text off a rep asking was there anything they could do. Said my piece and got an automated reply as if id contacted their customer care - reply 1 for accounts, 2 tech support. Nothing since. They are brutal at times.




  • GBX wrote: »
    I've already cancelled with VM. Got a text off a rep asking was there anything they could do. Said my piece and got an automated reply as if id contacted their customer care - reply 1 for accounts, 2 tech support. Nothing since. They are brutal at times.

    I'd text them back on that, they'll probably have the previous text on file for you anyway id say.




  • sillysocks wrote: »
    My parents also had that letter this week. I didn’t contact VM as they have a few boxes and I wasn’t sure if it was just one. But no it’s all of them. So they’ve given me a new price, which in fairness is actually a few eur cheaper than the current price but that price is actually so high. I was planning on calling shortly to try get a half price deal
    But guessing they may not give that on a 360 box. Will see!

    Ya my father got onto them but wasn't getting good deals, paying more I think or minimally less.




  • I was due to be out of contract next week, was on 60 pm for 250 BB, TV 50 and phone. Rang two weeks ago and the offers they gave were poor e.g. 15 off the new higher price of 89 for 6 months etc I said just put through cancellation. Was gonna sign up under OH instead.

    They texted last Thurs and asked what could they do to keep me. I said half price for 9 months and full for three. All sorted within ten minutes. New box being delivered today.
    Is that €30pm for the 250bb, tv and phone for 9 months?
    If so, that’s a great deal, fair play.




  • Reg_hurley wrote: »
    Is that €30pm for the 250bb, tv and phone for 9 months?
    If so, that’s a great deal, fair play.

    Christ no. Off the price increase due after 12 months was up. On 46 for 9 and 92 for 3 now as I took the 360 box too.


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  • Christ no. Off the price increase due after 12 months was up. On 46 for 9 and 92 for 3 now as I took the 360 box too.
    Ah ok. Still a good deal.




  • I'd text them back on that, they'll probably have the previous text on file for you anyway id say.

    Had text them back and got told to ring cancellations dept. I've already signed up in the wife's name now. So new contract at the cheaper cost. Newer box as well. Sorted for another year.




  • Rang up today to inquire about returning equipment (2 Modems; Actavo don't care for the cables/plugs) & inquired about would I be considered a new customer since, despite my account still being on their system I was out of contract when my notice expired & lo + behold that I am; think I finished up 5th or 6th of March so two months gone.

    250 MB deal is €30 Activation Fee as standard & €45 for 12 Months before going back up to €60.

    360 is 50 for 12 & 65 after that.

    Fair sure I'll stay gone!




  • €40 for 12 months, 250mb........on the website, online exclusive.




  • GBX wrote: »
    Had text them back and got told to ring cancellations dept. I've already signed up in the wife's name now. So new contract at the cheaper cost. Newer box as well. Sorted for another year.

    One thing for anybody changing names. I ordered a new package in the wife's name but used my bank details (done through Bonkers). They rang her and said because the name on the bank details was different to the account name, it would not be processed. I reordered using her bank details.


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  • EarWig wrote: »
    €40 for 12 months, 250mb........on the website, online exclusive.

    move on to VD if you can


    Bundle

    500 Fibre Broadband

    €30.00 for 12 months €60.00 thereafter
    Up to 500Mbps download speeds
    Unlimited broadband downloads
    12 month contract

    Free installation (depending on geographic location)

    Free Gigabox modem and app
    For terms see here and for other charges see here




  • you2008 wrote: »
    move on to VD if you can

    What's VD? No smart answers please!!




  • Mav11 wrote: »
    What's VD? No smart answers please!!

    Vodafone I assume




  • Vodafone I assume

    Maybe!




  • I can't get a phone line installed in this complex so I have to stay with virgin and they know that,

    If I cancelled at the end of the contract and signed up in the missus's name would there be any interruption of service?




  • I can't get a phone line installed in this complex so I have to stay with virgin and they know that,

    If I cancelled at the end of the contract and signed up in the missus's name would there be any interruption of service?

    Not as long as you're organised doing it. Once you order you'll have it within two days usually.




  • you2008 wrote: »
    move on to VD if you can


    Bundle

    500 Fibre Broadband

    €30.00 for 12 months €60.00 thereafter
    Up to 500Mbps download speeds
    Unlimited broadband downloads
    12 month contract

    Free installation (depending on geographic location)

    Free Gigabox modem and app
    For terms see here and for other charges see here

    This is who I moved to when VM wouldn't give me a half decent deal. Free calls to the UK added-on and they waived the €50 installation cost too. They're due to install on Thursday.




  • iHungry wrote: »
    Was on to Virgin this morning. For broadband only they offered me 250mb for €30x9 & €60x3 so average is €37.50 a month. Happy enough with that!!

    Very nice, did you have to threaten cancelling?




  • So they offered me €45 for 6 months and €60 for 6 after 1 year contract for the 250Mbit package, I am out of contract on 240Mbit and pay €63

    I feel like I can get more off though.

    Also I have their €25 month mobile unlimted SIM offer from years ago, I want to get the €15 offer now.

    Tbh I probably will just cancel everything and get the other half to sign up as new customer to make it easier.

    Did I hear that they have some kind of timeout on same address setting up accounts etc? I remember reading this years ago but it sounds like bollix




  • So they offered me €45 for 6 months and €60 for 6 after 1 year contract for the 250Mbit package, I am out of contract on 240Mbit and pay €63

    I feel like I can get more off though.

    Also I have their €25 month mobile unlimted SIM offer from years ago, I want to get the €15 offer now.

    Tbh I probably will just cancel everything and get the other half to sign up as new customer to make it easier.

    Did I hear that they have some kind of timeout on same address setting up accounts etc? I remember reading this years ago but it sounds like bollix

    Might depend on who you get in Customer Care but I finished up with Virgin on 6th of March.

    Rang back recently out of curiosity & they said I'd be considered a new customer; about 2 months on so signing up in your OHs name shouldn't be an issue.


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  • Just got an email from Virgin saying they're putting up our package price by €4 from August.

    Interesting that that's 3 months notice, but usually that leads to a frenzy in here of cancellations and last minute discounts.

    Anyone else get an increase?




  • Patser wrote: »
    Just got an email from Virgin saying they're putting up our package price by €4 from August.

    Interesting that that's 3 months notice, but usually that leads to a frenzy in here of cancellations and last minute discounts.

    Anyone else get an increase?

    If the increase voids your contract it leads to a frenzy otherwise you just have to suck it up.
    Siro doing great work here I hope it will be live when my contract ends, power is off next Friday to facilitate the installation.




  • CoBo55 wrote: »
    If the increase voids your contract it leads to a frenzy otherwise you just have to suck it up.
    Siro doing great work here I hope it will be live when my contract ends, power is off next Friday to facilitate the installation.

    Yep, pretty much does, and says so 'Change to contract' is title of email, and usual thing of if you want to cancel you can but please contact loyalty 1st.

    So I'll have to start that good old dance of cancel, please stay, offer more, ok here you go




  • Patser wrote: »
    Just got an email from Virgin saying they're putting up our package price by €4 from August.

    Interesting that that's 3 months notice, but usually that leads to a frenzy in here of cancellations and last minute discounts.

    Anyone else get an increase?

    What package are you on?




  • Patser wrote: »
    Yep, pretty much does, and says so 'Change to contract' is title of email, and usual thing of if you want to cancel you can but please contact loyalty 1st.

    So I'll have to start that good old dance of cancel, please stay, offer more, ok here you go

    What timeframe are they giving to allow you out of your contract? I'm seriously considering going with digiweb fttc and upgrading to ftth as soon as it's available. I'll be paying over €71 for 360 bb, that's just nuts!!




  • CoBo55 wrote: »
    What timeframe are they giving to allow you out of your contract? I'm seriously considering going with digiweb fttc and upgrading to ftth as soon as it's available. I'll be paying over €71 for 360 bb, that's just nuts!!
    I'm assuming it's a new contract from August, so we can cancel anytime from the new contract commencing.




  • EarWig wrote: »
    I'm assuming it's a new contract from August, so we can cancel anytime from the new contract commencing.

    Pretty much this, they said I can cancel until August 28th.

    We've TV and broadband with them, which is rapidly approaching €100 a month and that's without any premium stiff like Sky sports etc or the new box.

    With their annual increases over previous years i usually got 6 or 9 months half price, but the rise still kicked in at the end




  • So they offered me €45 for 6 months and €60 for 6 after 1 year contract for the 250Mbit package, I am out of contract on 240Mbit and pay €63

    I feel like I can get more off though.

    Also I have their €25 month mobile unlimted SIM offer from years ago, I want to get the €15 offer now.

    Tbh I probably will just cancel everything and get the other half to sign up as new customer to make it easier.

    Did I hear that they have some kind of timeout on same address setting up accounts etc? I remember reading this years ago but it sounds like bollix
    Same story here, paying the same price each month. Got also the same offer - said no for now and considering switching to Vodafone as their similar offer is about half the price.




  • IQO wrote: »
    Same story here, paying the same price each month. Got also the same offer - said no for now and considering switching to Vodafone as their similar offer is about half the price.

    I have to give Virgin guy credit he was negotiating well.

    It pisses me of that they won't give me the same as New customer offer, it's feck all money but it's just the principle of it.


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  • IQO wrote: »
    Same story here, paying the same price each month. Got also the same offer - said no for now and considering switching to Vodafone as their similar offer is about half the price.

    Switched to Vodafone for €30 per month as no decent offer from VM. It was installed on Thursday, very impressed with the speeds so far, much quicker using speedtest then VM offly enough.


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