Currys and Brexit

Rows Grower · 20-01-2021 5:48pm

Just got an email from DPD demanding a customs payment before delivery of my Curry's order can be made.

You couldn't make this stuff up it's so horribly bad.

beachhead · 20-01-2021 5:56pm

kerdiff wrote: »

Hi I bought a TP Link M4 mesh wifi extender on Currys.ie on the 2nd of Jan as they didnt have any in my local store, i just recieved an email saying that the product is in a DPD ware house in England and I wont be getting till 18th of Jan. What I want to know is will I have to pay any customs and excise as it's coming from the UK although i ordered it on the irish website and thought it would be posted from ireland. TIA.

What's the latest on your order? Is it still on holiday in the UK.It could be 6 mths before UK firms get their act together.That's,if they consider the market here worth the hassle.3 cheers for the Irish Revenue and their finger picking

beachhead · 20-01-2021 5:57pm

Oops there.I cancelled an order I had after waiting 2 wks-long enough

beachhead · 20-01-2021 6:00pm

Rows Grower wrote: »

I got an automated email about two weeks ago asking me for feedback on the overall experience of shopping with Currys. I filled it in and about a week later was sent another one looking for more detailed feedback, I filled that in too. I'm not expecting them to make either of them available for others to see.

Still waiting on my coffee machine, still no response from customer service.

I sent a review-it didn't get posted.Told it was not within their guidlines after being moderated.Was allowed another-no response to that yet.I did comment on their moderating bot just in case it could read!

CoBo55 · 20-01-2021 6:07pm

Rows Grower wrote: »

Just got an email from DPD demanding a customs payment before delivery of my Curry's order can be made.

You couldn't make this stuff up it's so horribly bad.

There's nothing to make up, the UK are now outside the EU it's back to the bad old days, all imports from there are subject to charges. Time for us in Ireland to re-evaluate where we buy our goods. Curry's can waffle all they like but there's no way they're going to pick up the tab for Irish customs charges. As others have said the .IE on their domain means fcuk all.

CoBo55 · 20-01-2021 6:10pm

beachhead wrote: »

What's the latest on your order? Is it still on holiday in the UK.It could be 6 mths before UK firms get their act together.That's,if they consider the market here worth the hassle.3 cheers for the Irish Revenue and their finger picking

The UK chose to leave the EU not Ireland, it's back to the old ways again, customs+vat. Suck it up chuck. I can't see Curry's sticking around in Ireland too much longer, it's not worth the hassle.

moonboy52 · 20-01-2021 6:24pm

Thought i would chip-in with my experience.

Bought an Item on the 3rd.

Was a delay until the 13th where it was shipped back to Currys and no further tracking.

I e-mailed Currys with no reply.

Phoned Currys yesterday and was told that more than likely i would get a refund, but no concrete answer if i would get a refund or would the item be shipped back out with the proper documentation.

This is the new reality and i hope this new Utopia that Mogg and his ilk desired is wonderful /s

Hurrache · 20-01-2021 6:37pm

beachhead wrote: »

3 cheers for the Irish Revenue and their finger picking

Nothing to do with Ireland at all. Remember Brexit?

MissShihTzu · 20-01-2021 6:54pm

I think we can all agree that Brexit is a giant PITA. Currys have handled this badly with the lack of communication, and general chaos with orders placed here in Ireland. In fairness to them, this was the result of a lack of clear direction from the British government as I already mentioned.

Unfortunately, Ireland will be particularly badly hit as most of the imports here do come from the UK. It's not just a case of 'Buy Irish' as i would be willing to bet most of the stock comes from or via the UK in some way, shape or form. We see empty shelves and problems with sourcing stuff everywhere.

But I do believe this will settle in time, and I will probably order from Currys, M & S and Amazon in the future. Just not now until the Customs bit is sorted. It will take MONTHS for this to be sorted and some kind of supply chain is restored.

Rows Grower · 20-01-2021 7:38pm

MissShihTzu wrote: »

I think we can all agree that Brexit is a giant PITA. Currys have handled this badly with the lack of communication, and general chaos with orders placed here in Ireland. In fairness to them, this was the result of a lack of clear direction from the British government as I already mentioned.

Unfortunately, Ireland will be particularly badly hit as most of the imports here do come from the UK. It's not just a case of 'Buy Irish' as i would be willing to bet most of the stock comes from or via the UK in some way, shape or form. We see empty shelves and problems with sourcing stuff everywhere.

But I do believe this will settle in time, and I will probably order from Currys, M & S and Amazon in the future. Just not now until the Customs bit is sorted. It will take MONTHS for this to be sorted and some kind of supply chain is restored.

No, there is no fairness due to them.

My Patterdale terrier could have put more thought and consideration into Brexit and dealt with the subsequent customer care issues better than Curry's have.

They are an ignorant, obnoxious company that deserve no empathy and have no place in this country.

Good riddance to them and the sooner the better.

MissShihTzu · 20-01-2021 9:00pm

Rows Grower wrote: »

No, there is no fairness due to them.

My Patterdale terrier could have put more thought and consideration into Brexit and dealt with the subsequent customer care issues better than Curry's have.

They are an ignorant, obnoxious company that deserve no empathy and have no place in this country.

Good riddance to them and the sooner the better.

I hear you. But what's the alternative when buying reasonably priced electricals? Certainly not Soundstore (awful customer service - will never buy there again even though I have a company discount). Power City? Nah - poor selection. Same with DID and Harvey Norman.

So for me it'll be Currys (in the future). Followed by Amazon.

CoBo55 · 20-01-2021 9:03pm

MissShihTzu wrote: »

I hear you. But what's the alternative when buying reasonably priced electricals? Certainly not Soundstore (awful customer service - will never buy there again even though I have a company discount). Power City? Nah - poor selection. Same with DID and Harvey Norman.

So for me it'll be Currys (in the future). Followed by Amazon.

Factor in the extra charges and then make your decision. Forget about Currys paying Irish charges, it ain't goin' to happen.

whiterebel · 20-01-2021 9:42pm

MissShihTzu wrote: »

I hear you. But what's the alternative when buying reasonably priced electricals? Certainly not Soundstore (awful customer service - will never buy there again even though I have a company discount). Power City? Nah - poor selection. Same with DID and Harvey Norman.

So for me it'll be Currys (in the future). Followed by Amazon.

We got washing machine, dryer, Fridge freezer, oven and hob in our local Expert Electrical recently. HN or Currys were nowhere near them on price. Great service, too,

MissShihTzu · 20-01-2021 10:51pm

whiterebel wrote: »

We got washing machine, dryer, Fridge freezer, oven and hob in our local Expert Electrical recently. HN or Currys were nowhere near them on price. Great service, too,

If you want PC items as I did, then EE is no good.

L1011 · 20-01-2021 11:01pm

If you want PC items, Currys is not the place to buy them in the first place. Look to specialist retailers who are going to have many multiples of the product range.

The "PC World" bit of the name is no longer an indicator of what they sell, really. Tesco often have as much as they do!

MissShihTzu · 20-01-2021 11:14pm

L1011 wrote: »

If you want PC items, Currys is not the place to buy them in the first place. Look to specialist retailers who are going to have many multiples of the product range.

The "PC World" bit of the name is no longer an indicator of what they sell, really. Tesco often have as much as they do!

It's a matter of choice, isn't it? If I still lived in London, I would agree. I would go straight to Tottenham Court Rd if I wanted any electricals. But it's not the same here, which I accept and just run with what I've got. That would be Currys/Amazon.

skinny90 · 20-01-2021 11:15pm

L1011 wrote: »

If you want PC items, Currys is not the place to buy them in the first place. Look to specialist retailers who are going to have many multiples of the product range.

The "PC World" bit of the name is no longer an indicator of what they sell, really. Tesco often have as much as they do!

Yeah in fairness PC items, peripherals is all online. b and m stores sell overpriced crap

whiterebel · 20-01-2021 11:35pm

Elara in Dublin are pretty good for everything PC.

L1011 · 20-01-2021 11:50pm

MissShihTzu wrote: »

It's a matter of choice, isn't it? If I still lived in London, I would agree. I would go straight to Tottenham Court Rd if I wanted any electricals. But it's not the same here, which I accept and just run with what I've got. That would be Currys/Amazon.

That's only what you've got if you don't look anywhere else:

Elara
HPShop
Other specialists

Realistically, Currys and Amazon would never, ever come to mind for me for them.

CoBo55 · 21-01-2021 12:03am

MissShihTzu wrote: »

It's a matter of choice, isn't it? If I still lived in London, I would agree. I would go straight to Tottenham Court Rd if I wanted any electricals. But it's not the same here, which I accept and just run with what I've got. That would be Currys/Amazon.

I think you'll need to rethink that now that brexit has landed.

MissShihTzu · 21-01-2021 1:04am

CoBo55 wrote: »

I think you'll need to rethink that now that brexit has landed.

In some cases, yes. Amazon will still ship here, but it's hit and miss at the moment until they get the stock situation sorted which will take some time. I ordered a desk from Amazon which was shipped here without incident and no charges. In the same case as the Currys item I originally mentioned, this was ordered before Brexit. Currys - well they have to rethink the business model since all items are sourced from their fulfillment centre in Nottingham (I think). Something I was only aware of after all this blew up. They might open a centre here. I don't know, which is why the jury's still out on them IMO. I've also ordered (and received) cables and other bits from Amazon, all safely delivered and without incident.

CoBo55 · 21-01-2021 10:45am

MissShihTzu wrote: »

In some cases, yes. Amazon will still ship here, but it's hit and miss at the moment until they get the stock situation sorted which will take some time. I ordered a desk from Amazon which was shipped here without incident and no charges. In the same case as the Currys item I originally mentioned, this was ordered before Brexit. Currys - well they have to rethink the business model since all items are sourced from their fulfillment centre in Nottingham (I think). Something I was only aware of after all this blew up. They might open a centre here. I don't know, which is why the jury's still out on them IMO. I've also ordered (and received) cables and other bits from Amazon, all safely delivered and without incident.

Small items are exempt from charges.

Rows Grower · 21-01-2021 11:03am

Currys have lost any customer base they had in Ireland after this debacle. You just don't treat Irish customers like they have done and expect them to give you repeat business.

Their name is mud now.

Xterminator · 21-01-2021 11:19am

Irish consumers will flock back to currys if they sell ipads/fridges/phones a fiver cheaper than their competitors. don't kid yourself there.

Rows Grower · 21-01-2021 11:28am

Xterminator wrote: »

Irish consumers will flock back to currys if they sell ipads/fridges/phones a fiver cheaper than their competitors. don't kid yourself there.

https://www.youtube.com/watch?v=KQX5LZts9Zc

Schorpio · 21-01-2021 11:42am

Rows Grower wrote: »

Currys have lost any customer base they had in Ireland after this debacle. You just don't treat Irish customers like they have done and expect them to give you repeat business.

Their name is mud now.

Only now?

Curry's lost almost all of its appeal to me years ago when they lost Declan. Those of a certain Boards vintage might remember that he ran a 'talk to' area on Boards for Currys, which was brilliant.

......god, I feel old.

21-01-2021 1:26pm

My delivery arrived this morning...

No charges.

CoBo55 · 21-01-2021 1:39pm

Xterminator wrote: »

Irish consumers will flock back to currys if they sell ipads/fridges/phones a fiver cheaper than their competitors. don't kid yourself there.

Plus charges...

BionicRasher · 21-01-2021 1:49pm

Not sure why anyone would pay fees for an item that they purchased online from Currys.ie

The price on the site is the price you paid and will be on your sales receipt

No reason to pay extra fees

As for people no longer using Currys I dont see much of a change. They have a good selection and often stock stuff that other shops dont.
Joe Soap wont be aware or care about these delivery issues

once things settle it will be business as usual

NOTE
**unless they up prices to add in any additional customs charges from stuff that comes through the UK - then they will be uncompetitive and wont get the market share as prices will be above and beyond other stores

manlad · 21-01-2021 1:53pm

Deleted User wrote: »

My delivery arrived this morning.

did you get notice of it arriving or updated tracking from currys/dpd?

Currys and Brexit

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