DHL

whiterebel · 07-01-2021 9:00pm

I wonder was the original waybill used for a delivery to the UK.....

AndyOHart · 07-01-2021 9:06pm

whiterebel wrote: »

I wonder was the original waybill used for a delivery to the UK.....

What would that mean? When I contacted DHL Ireland they told me the tracking number I was given is an AnPost tracking number. So I don't know why it even went to the UK in the first place unless thats what DHL normally do, send to the UK first and then to Ireland

whiterebel · 07-01-2021 9:11pm

No, they normally truck it directly to Ireland and hand it over to An Post for the last leg delivery. The worst I have seen was taking about 12-14 days from Cologne to delivered. If you put the DHL tracking number into DHL.com. What does it say?

AndyOHart · 07-01-2021 9:28pm

Yeah that is why I found it weird originally because I saw it went to the UK.
Heres what I see.
When I ring DHL they say they can't see the last 2 bits of info, the ones on 28th and 29th. It's so weird I can see it here but they can't on their system.

https://imgur.com/a/Hse6weh

Mod-moved to the DHL thread, as I believe its a DHL problem, not An Post.

starlit · 08-01-2021 2:46pm

whiterebel wrote: »

No, they normally truck it directly to Ireland and hand it over to An Post for the last leg delivery. The worst I have seen was taking about 12-14 days from Cologne to delivered. If you put the DHL tracking number into DHL.com. What does it say?

DHL have their own planes aswell but it did state docklands in the uk when tracking for the package initially but as far as I am aware it flew from two airports within the UK and flew onto to Shannon. DHL have a base there for the munster region so was trucked to my location.

AndyOHart · 09-01-2021 2:41pm

So I got an email back from the supplier in Germany.

Your case is undr investigation since the 18th of december.
But without any answer form the carrier till today.

This is unfortunately normal, because they have a large
numbers of inquirys in the moment.
You are a "Co-Victim" of the christmas delivery ban , because
this collapse their costumer support.

They will come back to you, will prove and send you some
papers to fillout. You have to confirm, that the parcel is not
in your hands,
This will later go to the insurance and will proceed.

We really regret this stiuation.

So DHL basically lied to me after December 18th, or the support had no idea there was an investigation to tell me on the phone?
I still want my item or I'm down 100 quid in phone bills. Not sure if DHL will find it or what way it works.

Sheep Shagger · 15-01-2021 9:22am

Spon Farmer wrote: »

How are DHL doing with deliveries from the U.K.?

Ordered something Wednesday and arrived the next day, was actually very suprised.

AndyOHart · 15-01-2021 1:48pm

I got a plot twist in my situation.
The place I traced my 'delivered' package to in the UK, who I rang before Christmas and told me they will get back to me if they see the package, called me yesterday. Said one of their IT guys saw the package there.
Told UPS and the Seller who still insist on waiting for an investigation.
I hired UPS to collect the package and deliver it to me.
Going to try get some money back on the delivery + time spent calling everybody.
Very frustrating

OhToBeByTheSea · 15-01-2021 2:08pm

Friend of mine placed an order with a UK website, order value was €90, shipping with DHL (because DPD have stopped shipping for the moment) was €26. Additional fees requested by DHL €47.50! Payment Deferment Risk fee of €14.50, VAT €22.80 and Multiline clearance (C1) fee of €10.

anonanymore · 15-01-2021 2:29pm

What happens to the item if one refuses to fees? Will it be sent back?

whiterebel · 15-01-2021 3:03pm

Better off asking DHL

OhToBeByTheSea · 15-01-2021 3:04pm

anonanymore wrote: »

What happens to the item if one refuses to fees? Will it be sent back?

As far as I know, the place he ordered from have said that they'll give him a full refund but the shipping fee of €26 won't be refunded, which is fair enough I think. He would only have had to pay a fee to return the order if it had already been physically delivered to his address, which hasn't happened.

RCSATELLITES · 18-01-2021 4:03pm

Aside from addresspal, DHL has charged my friend a €14.50 Admin fee to collect vat of €5.26

Even though Revenue states that they don't collect vat unless over €6.00

All these companies had 4 years to get organised. It's a shambles.

Most people will just pay it and wont bother with the hassle, I myself will go to the Ombudsman, small claims court, revenue appeals, tax appeals commission. Otherwise they will just get away with it.

Your parcel can only be delivered to you once you have paid the full amount and administration fees* to DHL. *DHL charges a 2% administration fee for this service, with a minimum of €14.50 (excl. Vat)

Mod-Moved to DHL specific thread.

whiterebel · 18-01-2021 4:33pm

They didn't have 4 years, they haven't even had a month thanks the UK and EU playing hardball.

RCSATELLITES · 19-01-2021 1:22pm

whiterebel wrote: »

They didn't have 4 years, they haven't even had a month thanks the UK and EU playing hardball.

If I remember right the government told everyone to prepare for worst case. This would happen in best case as all the other non EU countries. So not point in backing them up with fase accusations.

whiterebel · 19-01-2021 1:26pm

RCSATELLITES wrote: »

If I remember right the government told everyone to prepare for worst case. This would happen in best case as all the other non EU countries. So not point in backing them up with fase accusations.

In case you missed it, this isn't worst case. And nobody knew what was happening until just before Christmas, so how could anyone prepare?

RCSATELLITES · 19-01-2021 1:27pm

whiterebel wrote: »

In case you missed it, this isn't worst case. And nobody knew what was happening until just before Christmas, so how could anyone prepare?

They were told to prepare for worst case. So they should of been over prepared for the deal they got. As I said the best case would of always involved vat and charges as per all other non EU countries.

whiterebel · 19-01-2021 1:39pm

RCSATELLITES wrote: »

They were told to prepare for worst case. So they should of been over prepared for the deal they got. As I said the best case would of always involved vat and charges as per all other non EU countries.

No, what they got was a mess days before it was due to come into force. Its not only online shopping that's affected, the big export traffic by road and air is also up in a heap. When companies like DPD, DHL, Nightline/UPS and Amazon are caught out, its a mess.

RCSATELLITES · 19-01-2021 1:41pm

whiterebel wrote: »

No, what they got was a mess days before it was due to come into force. Its not only online shopping that's affected, the big export traffic by road and air is also up in a heap. When companies like DPD, DHL, Nightline/UPS and Amazon are caught out, its a mess.

Yes because they ignored the advise and were under prepared. They were all waiting for the last minute result before spending any money on preparing. Same case as Europe and Ireland with the Corona virus. As sure it's not coming here so why prepare. Enough said.

whiterebel · 19-01-2021 1:50pm

RCSATELLITES wrote: »

Yes because they ignored the advise and were under prepared. They were all waiting for the last minute result before spending any money on preparing. Same case as Europe and Ireland with the Corona virus. As sure it's not coming here so why prepare. Enough said.

You can't change around multi billion dollar industries at the flick of a switch. It looked for a long time like there was going to be no deal which would have brought about a whole different set of challenges. Companies with employees in the tens of thousands were supposed to go off and get staff retrained, and then Bojo changes his mind?
Look at the irrational behaviour of MPs, voting for Brexit and then setting up EU companies and getting EU passports. Thats the kind of bampot you think we should be ready for? Good luck with that.

RCSATELLITES · 19-01-2021 1:58pm

whiterebel wrote: »

You can't change around multi billion dollar industries at the flick of a switch. It looked for a long time like there was going to be no deal which would have brought about a whole different set of challenges. Companies with employees in the tens of thousands were supposed to go off and get staff retrained, and then Bojo changes his mind?
Look at the irrational behaviour of MPs, voting for Brexit and then setting up EU companies and getting EU passports. Thats the kind of bampot you think we should be ready for? Good luck with that.

I refer back to my comment they could of been prepared and know how to add vat to an invoice price and so on.
A no deal scenario would still of been vat added to price paid once arrives into Ireland. And customs charges as per usual, e.g. USA China and so on.

Currys.ie are charging people vat and customs because they have there stock coming from the UK.

That's stupidity, sounds like they are dealing with something that never happened before.

I never said they could be full prepared but surely to add vat to something is primary school maths.

whiterebel · 19-01-2021 2:27pm

You obviously know better than these captains of industry, so I'll leave it.

RCSATELLITES · 19-01-2021 4:02pm

whiterebel wrote: »

You obviously know better than these captains of industry, so I'll leave it.

Thanks, I will head to work now. Captains of industry making all the mistakes, it would seem I do.

bennyineire · 20-01-2021 4:17pm

jarvis wrote: »

Don’t know where to put this but looking for advice.

Santa got my daughter an iPhone X and we had an issue with it. It’s under warranty from the website we bought it (was refurbished previously) they sent us a Dhl return label that we take to the post office and it’ll be delivered by DHL back to the supplier who is in Germany.
I returned it in local post office on January 08th. It’s now 12 full days and tracking still says ‘received at post office’.

I understand they’re under pressure at the moment but I used live chat and a few days later I called. Both times they said it will be in the Dublin depot but just has got been scanned yet. It’ll eventually be scanned and start to move.
She then said the post offices are cleared out every night and when they stuff arrives at the depot it’s piled on to the existing stuff. So my item must be near the bottom and each night more stuff piles onto it because they’re not clearing the depot each night!!!

They can’t tell me even an estimate as to when it’ll be scanned but I can fill out an online enquiry which because it’s international can take 60 days to be investigated.

I’m lost as to what to do. I’ve tweeted them private messages. 6 now and no reply.

What’s my options here? My daughter keeps asking when Santa will bring back her iPhone.

I'm in the same boat, DHL Germany telling me a package was delivered to Ireland on the 6th of January. Still nothing on the An Post tracking site, An Post are a joke IMHO

Dublinandy3 · 27-01-2021 8:30am

Hi all,

I ordered from the apple website, a Mac mini so 786 euro. I did my research first and it said I wouldn't have to pay vat or customs as I ordered from the Irish site. Delivery was due for today. Now on the tracking it says:

Further customs processing required

A DHL representative shall attempt to contact importer or shipper if any further information is required to complete the entry. Customer should contact DHL Customer Service if not reached by DHL

I can't contact them until my wife goes to work as it's her b-day present, does this mean I'll have to pay vat and or customs charges? The apple website clearly said the price includes vat.

Dublinandy3 · 27-01-2021 8:42am

Sorry all, I spoke to soon. Just went back on the dhl site to see how to contact them if it could be live chat and it now says customs processing complete. I was going to delete my post but it might be useful to someone else with the same question

carveone · 27-01-2021 4:27pm

bennyineire wrote: »

I'm in the same boat, DHL Germany telling me a package was delivered to Ireland on the 6th of January. Still nothing on the An Post tracking site, An Post are a joke IMHO

As a matter of interest did your package eventually come through? DHL Germany was telling me everything was fine until they suddenly decided to deliver it to somewhere bizarre in Germany instead of forwarding it to AnPost.

After they discovered that Ireland is not in Germany, they then left it in a warehouse somewhere. They actually told me this when I rang them: "Yes, it's in a warehouse. Nothing we can do about it. Have a nice day". Super.

Dublinandy3 · 27-01-2021 4:35pm

Maybe DHL is getting a little better, for parcels from the UK at least, sorry to see the Germany issues. I ordered yesterday, they said they shipped it around 4/5pm yesterday from the UK, it arrived noon today. Can't grumble at next day delivery with the customs issues too.

galwayhooker · 03-02-2021 10:51am

Anybody getting this DHL text - got it before but am assuming it’s a scam as this lady’s name and address was used before

JMSE · 14-02-2021 8:52pm

Evening all. I'm expecting a package from Germany, via DHL which is the service the sender in Munich used on Thurs.
This morning (Sunday), I got a text from INFOTPTEXT with details of an express delivery today. There was an obscure looking link....
I clicked on the link as I rarely get parcels so was curious, but it led me to a DPD (yes DPD) site which was telling me the parcel was 'stopped at depot' due to 'unpaid postage'

Odd for a few reasons
1. Why would DHL use DPD??
2. Sunday deliveries in Feb? Nothing arrived BTW.
3. My delivery charge is paid

Thought I'd share, not too worried yet, maybe the driver just loaded up today. Still, I think its pointless to send useless info which would prompt people to start sending enquiry emails and rining customer care lines. Or was this a coincidental scam text?

whiterebel · 14-02-2021 9:41pm

Its a scam

JMSE · 17-02-2021 11:12am

whiterebel wrote: »

Its a scam

Just to close, it was a scam alright because in the end the parcel was delivered by An Post no issues (left Munich Thursday, arrived Tues).

babybuilder · 18-03-2021 12:40pm

Hi
I ordered shoes from a company in UK who are not registered for VAT in Ireland and I paid the Irish VAT and import duty/handling to DHL (total €41) before receipt of said shoes. Anyway shoes were incorrect size so sent back via an post to UK for a refund which I duly received. I checked with revenue.ie in how to get a VAT refund. I have email copies of original invoice, proof of refund by vendor, copy of VAT and duty payments etc. Revenue.ie say I have to contact DHL who collected the VAT. I got in touch with DHL and they were not really helpful and say a processing charge of €50 may apply to any application for a refund. Also they mention that I need "Proof of your return in form of AWB/Export SAD". I just posted the shoes back via An post. Very confusing as I haven't got any clue on how to proceed. Any help would be greatly appreciated.

whiterebel · 18-03-2021 2:33pm

In fairness, DHL aren't just going to start giving back refunds without proof, otherwise everyone would start claiming them. Did you send it tracked with An Post? Any return should be tracked, and have a receipt. If you don't have one I can't see them refunding it.

babybuilder · 18-03-2021 4:33pm

whiterebel wrote: »

In fairness, DHL aren't just going to start giving back refunds without proof, otherwise everyone would start claiming them. Did you send it tracked with An Post? Any return should be tracked, and have a receipt. If you don't have one I can't see them refunding it.

Have certificate of postage. Have proof of refund from company. I've followed the revenue guidance in terms of paper work. DHL seem to be adding obstacles. It's not their money.

whiterebel · 18-03-2021 4:43pm

babybuilder wrote: »

Have certificate of postage. Have proof of refund from company. I've followed the revenue guidance in terms of paper work. DHL seem to be adding obstacles. It's not their money.

Correct, it's not theirs, it's Revenues, and now that have to go back and reclaim it. Hence the extra charges they quote for the extra work involved. All you can do is tell them that is what An Post gave you, and that you have confirmation from the seller that it has been returned.

The lips · 03-04-2021 8:47am

I bought several clothing items from the UK and paid the customs/VAT bill to DHL.

I returned some of the items to the original UK seller and got a refunded.

Has anyone successfully recieved a refund of customs/VAT paid?

DHL told me they do not deal with it, I have opened an enquiry on ROS.ie as specified on here

http://www.revenue.ie/en/importing-vehicles-duty-free-allowances/buying-of-goods-online-for-personal-use/how-to-claim-a-refund-of-customs-duty-and-value-added-tax-vat.aspx

, two weeks later and still no response from them.

whiterebel · 03-04-2021 9:41am

Go back a couple of posts

VG31 · 06-04-2021 4:42pm

I missed a call earlier from a Dublin number that seems to be DHL from looking on Google. I called back but it didn't work. I'm expecting a package from the UK.

Has anyone got a call like this?

antodeco · 03-05-2021 5:42pm

Hi all,
I have a DHL return label from an online shopper based in Netherlands. However, I can't for the life of me figure out how I can get DHL to collect the parcel. I have the page printed off and on the package ready to go, but how do I arrange DHL to collect or get it sent off?

Thanks

spix · 03-05-2021 10:28pm

antodeco wrote: »

Hi all,
I have a DHL return label from an online shopper based in Netherlands. However, I can't for the life of me figure out how I can get DHL to collect the parcel. I have the page printed off and on the package ready to go, but how do I arrange DHL to collect or get it sent off?

Thanks

Try here, click no, enter waybill number https://mydhl.express.dhl/ie/en/schedule-pickup.html#/schedule-pickup#label-reference

droene · 27-05-2021 11:14am

I ordered an item from the US and have received an email from DHL that I must pay an absolutely crazy import fee for my item to be released to me. Heres the breakdown of costs:

Total cost of item to me: €59.89 (including the €12.30 shipping)
Their 'customs' fee: €37.49

Upon querying how they reached a 63% VAT rate I was informed they were not using the actual cost of shipping in their calculations, and instead a 'standard' amount of €51 in place of shipping (ie the value of the goods plus €51 for shipping which I did not pay). On top of this they are charging me a €15 admin fee.
Surely they can't just make up higher values and pocket the difference? Is there anything I can do about this?

bazz26 · 27-05-2021 11:15am

This is the motoring buying and selling forum.

Calahonda52 · 27-05-2021 11:17am

Been there, you will find the the site T&C have a clause explaining that there will be additional charges

biko · 27-05-2021 11:19am

Moving to Online buying.

whiterebel · 27-05-2021 11:29am

droene wrote: »

I ordered an item from the US and have received an email from DHL that I must pay an absolutely crazy import fee for my item to be released to me. Heres the breakdown of costs:

Total cost of item to me: €59.89 (including the €12.30 shipping)
Their 'customs' fee: €37.49

Upon querying how they reached a 63% VAT rate I was informed they were not using the actual cost of shipping in their calculations, and instead a 'standard' amount of €51 in place of shipping (ie the value of the goods plus €51 for shipping which I did not pay). On top of this they are charging me a €15 admin fee.
Surely they can't just make up higher values and pocket the difference? Is there anything I can do about this?

If the paperwork doesn't show a shipping cost, couriers use an approved method from revenue to show a freight amount. With DHL it is 30% off their published tariff. TBH, €12.30 shipping from the US to Ireland for DHL ilooks way too low for a courier service anyway.
They aren't "pocketing the difference" - The VAT collected goes to revenue, it is no benefit to DHL to show a higher freight amount, they don't charge it to anyone. Once your shipment was over the €22 threshold you were paying VAT and charges, their clearance fee is €15+VAT.

davetherave · 27-05-2021 4:46pm

My post didn't make it over in the thread merge, but just pasting it here to correct whiterebels last point.

The total value cost for customs is based on Revenues rules that the value of goods used for customs purposes is the transaction value. This is the invoice price plus the cost of transport and insurance.

Where the sender does not include a value for Freight Charges on the invoice they supply to DHL, Customs, not DHL, assign a freight value based on DHLs export rate to the origin country less 30%.

Where the Customs value amount is less than €20 DHL's advance payment charge is €5. Where the Customs value amount is greater than €20 the advance payment charge charge is 2.5% of the customs value with a minimum charge €14.50.

harr · 27-07-2021 10:18am

Anyone have issues with DHL using on post ?

Was returning a package to Germany with DHL and no issues picked up and delivered within 20 hours . Company returned correct product again with DHL with tracking it took again about 20 hours to get to Dublin but once it got into the On Post system it has slowed to snails pace. Nearly a week now with on post . DHL have said they handed it over and are waiting to here from on post .

I really don’t see how a package can get to Berlin in 20 hours yet it’s takes a week to travel 40km when it gets to Dublin .

whiterebel · 27-07-2021 1:34pm

It looks like 2 different systems - Export to Germany on Express; DHL pickup, DHL plane, DHL deliver in Germany. The import is picked up by DHL, trucked to Ireland (tracking shows An Post as the delivery tracking), but it may take 4/5 days to get to An Post, depending on what day it departs Germany.

rgbm1 · 27-08-2021 10:46am

Anyone else having delays from Germany to Ireland via dhl, waiting 3 weeks now for a parcel and I don't seem to be alone. They seem to be having slow domestic post as well. I thought things were improving.

DHL

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