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DHL

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  • antodeco wrote: »
    Hi all,
    I have a DHL return label from an online shopper based in Netherlands. However, I can't for the life of me figure out how I can get DHL to collect the parcel. I have the page printed off and on the package ready to go, but how do I arrange DHL to collect or get it sent off?

    Thanks

    Try here, click no, enter waybill number https://mydhl.express.dhl/ie/en/schedule-pickup.html#/schedule-pickup#label-reference




  • I ordered an item from the US and have received an email from DHL that I must pay an absolutely crazy import fee for my item to be released to me. Heres the breakdown of costs:

    Total cost of item to me: €59.89 (including the €12.30 shipping)
    Their 'customs' fee: €37.49

    Upon querying how they reached a 63% VAT rate I was informed they were not using the actual cost of shipping in their calculations, and instead a 'standard' amount of €51 in place of shipping (ie the value of the goods plus €51 for shipping which I did not pay). On top of this they are charging me a €15 admin fee.
    Surely they can't just make up higher values and pocket the difference? Is there anything I can do about this?




  • This is the motoring buying and selling forum.




  • Been there, you will find the the site T&C have a clause explaining that there will be additional charges




  • Moving to Online buying.


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  • droene wrote: »
    I ordered an item from the US and have received an email from DHL that I must pay an absolutely crazy import fee for my item to be released to me. Heres the breakdown of costs:

    Total cost of item to me: €59.89 (including the €12.30 shipping)
    Their 'customs' fee: €37.49

    Upon querying how they reached a 63% VAT rate I was informed they were not using the actual cost of shipping in their calculations, and instead a 'standard' amount of €51 in place of shipping (ie the value of the goods plus €51 for shipping which I did not pay). On top of this they are charging me a €15 admin fee.
    Surely they can't just make up higher values and pocket the difference? Is there anything I can do about this?

    If the paperwork doesn't show a shipping cost, couriers use an approved method from revenue to show a freight amount. With DHL it is 30% off their published tariff. TBH, €12.30 shipping from the US to Ireland for DHL ilooks way too low for a courier service anyway.
    They aren't "pocketing the difference" - The VAT collected goes to revenue, it is no benefit to DHL to show a higher freight amount, they don't charge it to anyone. Once your shipment was over the €22 threshold you were paying VAT and charges, their clearance fee is €15+VAT.




  • My post didn't make it over in the thread merge, but just pasting it here to correct whiterebels last point.


    The total value cost for customs is based on Revenues rules that the value of goods used for customs purposes is the transaction value. This is the invoice price plus the cost of transport and insurance.

    Where the sender does not include a value for Freight Charges on the invoice they supply to DHL, Customs, not DHL, assign a freight value based on DHLs export rate to the origin country less 30%.

    Where the Customs value amount is less than €20 DHL's advance payment charge is €5. Where the Customs value amount is greater than €20 the advance payment charge charge is 2.5% of the customs value with a minimum charge €14.50.




  • Anyone have issues with DHL using on post ?

    Was returning a package to Germany with DHL and no issues picked up and delivered within 20 hours . Company returned correct product again with DHL with tracking it took again about 20 hours to get to Dublin but once it got into the On Post system it has slowed to snails pace. Nearly a week now with on post . DHL have said they handed it over and are waiting to here from on post .

    I really don’t see how a package can get to Berlin in 20 hours yet it’s takes a week to travel 40km when it gets to Dublin .





  • It looks like 2 different systems - Export to Germany on Express; DHL pickup, DHL plane, DHL deliver in Germany. The import is picked up by DHL, trucked to Ireland (tracking shows An Post as the delivery tracking), but it may take 4/5 days to get to An Post, depending on what day it departs Germany.





  • Anyone else having delays from Germany to Ireland via dhl, waiting 3 weeks now for a parcel and I don't seem to be alone. They seem to be having slow domestic post as well. I thought things were improving.



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  • I ordered a couple of dash cam mounts from Thinkware.EU, however the crowd hiding behind that address are actually in the UK. That meant I got hit for ‘customs’ fees by DHL.

    The goods came to total of €31.65 including postage, DHL would not give me the package till I paid them €34.82.

    The driver knew it didn’t add up and gave me a number to call, got through to someone who said they would follow it up but a week later I’m still waiting.

    I will never buy anything again without fully checking where it’s coming from.

    When I contacted the seller I pointed out that they should not be hiding behind a .EU web address. They responded saying that the UK was still located geographically in the EU...swines.

    Thanks for the info on the €14.50 and 2.5%, now I’ve something to work from.





  • Looking at their site, they don't hide the fact that they are based in GB. Their prices are also in pounds.

    So it's wrong for you to claim that they are hiding behind a .EU domain (although they are now not entitled to a .EU domain).





  • I hear you, it was entirely my own fault, I was wrong to assume that the Thinkware EU site was operating within the EU, I thought since brexit a UK company couldn’t claim to be part of the political entity that is the European Union, however I was wrong. I will be more careful in future. The Sterling pricing should have been a red flag but the initial EU site had me blinded.

    The annoyance factor was probably exacerbated by DHL charging me a ridiculous ‘customs’ fee that was more than the value of the goods and postage combined.





  • I've ordered items through Bestseller during the summer for vero moda, only and other brands from them and had no delays with delivery via dhl/an post, they either arrive from the Netherlands or Germany.

    I ordered from Arnotts recently but the item I ordered is being delivered from the UK via DHL I'm assuming it be handed to anpost or it be delivered by DHL? Arnotts and Brown Thomas usually deliver via anpost?





  • If it's coming from the UK it will be delivered by DHL. The only packages that are delivered by An Post are Deutsche Post DHL deliveries (i.e. the German post service).





  • I would like to order something from USA and the company uses DHL. Does anyone know if it will be delivered to me by DHL in Ireland?

    Reading here it seems everything goes to Germany first and is then handed over to the postal services for delivery, whereupon An Post here send it back to the original sender for reasons known only to them.

    My second question is what is AddressPal for? I don’t understand what the benefit is in using an address that isn’t the address of supplier. Hmm, is it for individuals who don’t want their home address made public?

    I should point out that I am not an online shopper so I don’t have all those little bits of knowledge that one acquires over years of shopping, so thank you for any help.





  • It will be delivered by DHL. It'll most likely be flown to DHL's hub in Leipzig and/or East Midlands and then on to Dublin or Shannon.

    An Post only deliver parcels send by Deutsche Post DHL (the German equivalent of An Post, Royal Mail, PostNL etc.). The vast majority of these are sent from Germany but sometimes companies in neighbouring countries like Poland and the Netherlands send with Deutsche Post also.

    All other parcels are DHL Express so will be delivered directly by DHL.





  • Thank you very much for such a concise reply. So nice!



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