I ordered a couple of dash cam mounts from Thinkware.EU, however the crowd hiding behind that address are actually in the UK. That meant I got hit for ‘customs’ fees by DHL.
The goods came to total of €31.65 including postage, DHL would not give me the package till I paid them €34.82.
The driver knew it didn’t add up and gave me a number to call, got through to someone who said they would follow it up but a week later I’m still waiting.
I will never buy anything again without fully checking where it’s coming from.
When I contacted the seller I pointed out that they should not be hiding behind a .EU web address. They responded saying that the UK was still located geographically in the EU...swines.
Thanks for the info on the €14.50 and 2.5%, now I’ve something to work from.
Anyone else having delays from Germany to Ireland via dhl, waiting 3 weeks now for a parcel and I don't seem to be alone. They seem to be having slow domestic post as well. I thought things were improving.
It looks like 2 different systems - Export to Germany on Express; DHL pickup, DHL plane, DHL deliver in Germany. The import is picked up by DHL, trucked to Ireland (tracking shows An Post as the delivery tracking), but it may take 4/5 days to get to An Post, depending on what day it departs Germany.
Anyone have issues with DHL using on post ?
Was returning a package to Germany with DHL and no issues picked up and delivered within 20 hours . Company returned correct product again with DHL with tracking it took again about 20 hours to get to Dublin but once it got into the On Post system it has slowed to snails pace. Nearly a week now with on post . DHL have said they handed it over and are waiting to here from on post .
I really don’t see how a package can get to Berlin in 20 hours yet it’s takes a week to travel 40km when it gets to Dublin .
droene wrote: » I ordered an item from the US and have received an email from DHL that I must pay an absolutely crazy import fee for my item to be released to me. Heres the breakdown of costs: Total cost of item to me: €59.89 (including the €12.30 shipping) Their 'customs' fee: €37.49 Upon querying how they reached a 63% VAT rate I was informed they were not using the actual cost of shipping in their calculations, and instead a 'standard' amount of €51 in place of shipping (ie the value of the goods plus €51 for shipping which I did not pay). On top of this they are charging me a €15 admin fee. Surely they can't just make up higher values and pocket the difference? Is there anything I can do about this?
antodeco wrote: » Hi all, I have a DHL return label from an online shopper based in Netherlands. However, I can't for the life of me figure out how I can get DHL to collect the parcel. I have the page printed off and on the package ready to go, but how do I arrange DHL to collect or get it sent off? Thanks
babybuilder wrote: » Have certificate of postage. Have proof of refund from company. I've followed the revenue guidance in terms of paper work. DHL seem to be adding obstacles. It's not their money.
whiterebel wrote: » In fairness, DHL aren't just going to start giving back refunds without proof, otherwise everyone would start claiming them. Did you send it tracked with An Post? Any return should be tracked, and have a receipt. If you don't have one I can't see them refunding it.
whiterebel wrote: » Its a scam
bennyineire wrote: » I'm in the same boat, DHL Germany telling me a package was delivered to Ireland on the 6th of January. Still nothing on the An Post tracking site, An Post are a joke IMHO
jarvis wrote: » Don’t know where to put this but looking for advice. Santa got my daughter an iPhone X and we had an issue with it. It’s under warranty from the website we bought it (was refurbished previously) they sent us a Dhl return label that we take to the post office and it’ll be delivered by DHL back to the supplier who is in Germany. I returned it in local post office on January 08th. It’s now 12 full days and tracking still says ‘received at post office’. I understand they’re under pressure at the moment but I used live chat and a few days later I called. Both times they said it will be in the Dublin depot but just has got been scanned yet. It’ll eventually be scanned and start to move. She then said the post offices are cleared out every night and when they stuff arrives at the depot it’s piled on to the existing stuff. So my item must be near the bottom and each night more stuff piles onto it because they’re not clearing the depot each night!!! They can’t tell me even an estimate as to when it’ll be scanned but I can fill out an online enquiry which because it’s international can take 60 days to be investigated. I’m lost as to what to do. I’ve tweeted them private messages. 6 now and no reply. What’s my options here? My daughter keeps asking when Santa will bring back her iPhone.
whiterebel wrote: » You obviously know better than these captains of industry, so I'll leave it.
