Tesco Home Delivery

SusanC10 wrote: »

For the last few weeks, the Drivers have been wearing masks. Before that especially over the Summer, it was sporadic.
But they always stand well back from the front door. Some even go and wait at the van after they have put the crates at the door.
In fairness, I have found Tesco Customer Service on the phone to be very good anytime I have had to phone.

I spoke with customer service and I have to echo what you have said. Sean answered the call and he was brilliant. He told me that they leave masks up to the drivers but that they should be standing 2 metres backs. He wanted to take details but I told him that because I did not mention it to the driver at the time and give him an opportunity to correct where he was standing it would not be right to complain about him but he told me he would send feedback to the store manager without the driver being singled out and a reminder would go out to all of them.

He also told me that if you request contactless delivery in the notes explaining you are very high risk the driver will stay very well back and often the drivers go back to the van after placing the order down and call the customer, who never sees them - I will be doing this from now on.

I think at this point Tesco should be making it policy for drivers to wear masks.

I've had most keep their distance, but one guy was being 'helpful' and started unpacking my shopping from the Tesco crates into my own boxes, had to ask him to leave it repeatedly. The problem wasn't him being helpful, but his being about 6inches away from me btw

Only the one, mind. All the others were grand about distancing

If you shop online you might get the surveys after a shop? That's a good way to give feedback too.

Drivers wearing masks is kind of cosmetic isn't it giving that you can't guarantee that everybody in the whole chain from production over shop picket to your front door did wear a mask or washed their hands?

With this thing surviving even on frozen food for days as the Chinese CDC claim now it just takes one person down the food chain not to wear a mask and you not whipping down each item with anti-viral solution or sterilizing it.

My drivers park on the street, we have a quick chat over distance how to do this exchange and s/he gets the crates to my front door while I wait two meters away.

We have a chat about what's missing and the weather/small talk and then s/he is on way and taking the last weeks empty crates that I put into the doorway. I than take the new ones in and pack out.

My Tesco deliver guys are usual great and it comes down to set the right expectations when they pull up. I leave it to them to make a choice to wear a mask or not because I can't guarantee that everybody who ever encountered my food has followed guidelines.

Nor can I guarantee that I did not get it since my last test and hence the empty crate I give the driver (even after I wiped it) does not have this thing on it.

ShineOn7 wrote: »

They absolutely should

Are you on Twitter? If you are, Tweet the above and tag both Tescos and Tescos Ireland in it. If you have the time, do some digging on Google to find some senior people in Tescos and tag them too

If you're not on Twitter, find a relative who is

It's unfortunate that this method of calling businesses out online is one of the better ways to get results, but here we are

What I found horrific was that they were bringing people whose click and collect payments had failed into their office to pay.

ShineOn7 wrote: »

Absolutely bring this to their social media pages. Unfortunately it's the quickest way to get company's attention these days

I don't participate in social media!

stefanovich wrote: »

What I found horrific was that they were bringing people whose click and collect payments had failed into their office to pay.

I don't really see an issue with this unless it was a cubicle size toilet or something.

punisher5112 wrote: »

Wearing masks outside is pure O/T....

I know we are over half a year in now but it's still extremely weird and understandably hard to get into the stepping back or leaving it when before all this the people would be giving out loads that the drivers were unhelpful or whatever.

Good ideas are if you want distance, set up a small table, even a chair or two, use a car boot etc etc... Then just stay back till you feel safe etc....

People are different and do things differently.

I understand that it's not natural to keep distance, absolutely, we're not programmed to think like that.

But - if you do all that, say to the driver "leave them there on that, and i'll work away transferring the shopping myself, and someone still comes right up on top of you - despite everything you could have done being done - then yeah it could be improved upon I think.

lucalux wrote: »

I understand that it's not natural to keep distance, absolutely, we're not programmed to think like that.

But - if you do all that, say to the driver "leave them there on that, and i'll work away transferring the shopping myself, and someone still comes right up on top of you - despite everything you could have done being done - then yeah it could be improved upon I think.

I get that but unfortunately some are just like this, some find it extremely difficult and some wouldn't have certain skills so sometimes it's best to put something in place if this is the case and it makes it easier for the purchaser if they're worried.
That's not meant as an insult in any way either, I find it hard myself, in work it's weird and as it is we are some of the only ones that go to a canteen with many others yet nobody else can as they're not at work.

I think about 90% of the time, my delivery guys are in masks, but I'm inside an apartment building.

Just had a Tesco delivery earlier and the guy drove off and left the crates behind. Didn't say a word, about picking them up later or anything.

I rang customer service to ask what the story with that was and they said we could keep them, but we have no use for them, and asked for someone to come get them. Anyway they say someone will ring to come get them in a next few days. Asked if it was ok to bring them in the house, as its Halloween and we don't want some kids taking them to burn them on a bon fire.

Very strange, if the driver was in a rush, he could have said something, but not a word and just drove off.

hurikane wrote: »

Great service, no rushing to take the stuff out or anything. One driver told me to leave them out at the gate, said someone will see them when passing and get them. Didn’t do that, just keep them until next delivery.

If he was in a rush and said that they can be picked up next week, would have had no problem with that. We could just store them outside in our back garden for next week in our shed. Its just that this guy drove off and didn't say anything. We are usually done unpacking stuff in about 5 minutes.

The service is great to be fair. We don't usually have issues. Its no big deal really. Worse comes to worse we will give back the crates next week.

I guess if it happens again, we will just hang on to them until the next delivery.

Deleted User wrote: »

Drivers have done that to me long before Covid. Not just tesco, but Super Valu too. One recent driver said "sure you'll order from us again". Hard to deny.

Put it in a corner, whats the issue?

Well we don't have a lot of room to store crates, but if it happens again, will just hold on to them and give them back the next week. Just didn't know what we are supposed to do is all.

Anyway, customer service cleared it up for us. So all is well.

Weird experience with Tesco Delivery this am.
Got a call at 9am (Delivery due 12-2) saying that he was the driver and needed directions to our house.
Deliveries will no longer come from our closest largest shop but from a different shop in a different County.
So he has now been and gone over 2 hours early (which is fine).
Nice enough chap. No face mask but did stand well back.

mirrorwall14 wrote: »

Does anyone know how Christmas delivery goes? I didn’t use it last year for Christmas but I’d really like to avoid the stores. Does it go up three weeks in advance like now?

Would be interested in the answer to this too.

We have been using the Deliveries for over 10 years but not at Christmastime.

Thanks.
We weren't on Delivery Saver as pre-Pandemic we were getting 1 Delivery per month most but not all months.
Then they closed it to new applications so couldn't join.