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GoMo FAQs

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    #2222
    cherryghost
    Moderators, Technology & Internet Moderators Posts: 17,133 Mod ✭✭✭✭cherryghost


    My wifes 9.99 for life offer changed to 12.99 this month without notification. Anyone else had theirs changed?


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    #2223
    bugsyb4
    Registered Users Posts: 387 ✭✭bugsyb4


    cherryghost wrote: »
    My wifes 9.99 for life offer changed to 12.99 this month without notification. Anyone else had theirs changed?

    Nope that's surely a mistake. Would be getting on to them about that!


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    #2224
    New Home
    Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 76,603 Mod ✭✭✭✭New Home


    Unless she had charges outside the main offer?


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    #2225
    Aquos76
    Moderators, Regional South East Moderators Posts: 9,033 Mod ✭✭✭✭Aquos76


    Did ye look at her bill and see what other charges there are in place?


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    #2226
    BowWow
    Registered Users Posts: 1,762 ✭✭✭BowWow


    cherryghost wrote: »
    My wifes 9.99 for life offer changed to 12.99 this month without notification. Anyone else had theirs changed?

    Mine was 9.99 as usual. How long has she had the 9.99 deal?


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    #2227
    Aquos76
    Moderators, Regional South East Moderators Posts: 9,033 Mod ✭✭✭✭Aquos76


    BowWow wrote: »
    Mine was 9.99 as usual. How long has she had the 9.99 deal?

    I’d be surprised if she was changed to be honest, it’s more than likely outside of bundle charges like uk numbers or mms messages.


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    #2228
    cherryghost
    Moderators, Technology & Internet Moderators Posts: 17,133 Mod ✭✭✭✭cherryghost


    New Home wrote: »
    Unless she had charges outside the main offer?

    No outside charges. The bill we got is standard but marked 12.99 now. She was on 9.99 for over a year now. Will give them a ring


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    #2229
    DopeTech
    Registered Users Posts: 6,768 ✭✭✭DopeTech


    cherryghost wrote: »
    No outside charges. The bill we got is standard but marked 12.99 now. She was on 9.99 for over a year now. Will give them a ring

    Good luck with that!


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    #2230
    Ten Pin
    Registered Users Posts: 2,816 ✭✭✭Ten Pin


    No outside charges. The bill we got is standard but marked 12.99 now. She was on 9.99 for over a year now. Will give them a ring

    Gomo launched on 15 October last year so there might be a glitch in their system that reverts to "full" price when the first year ends...similar to a lot of other Eir offers.

    That's just a guess...if it happens to others who have been with them from the start then that's a possible explanation. Otherwise it's just characteristic of Eir/Gomo having an unreliable billing system...take your pick which it is.


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    #2231
    opus
    Registered Users Posts: 4,981 ✭✭✭opus


    The phones people get at work are Samsung S20's with 5G now so I borrowed one from a colleague & put my GoMo SIM into it to see if it would get whiff of 5G. Sadly nothing showed up close to Cork city centre where Eir's coverage maps shows full coverage.


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    #2232
    madmoe
    Registered Users Posts: 4,364 ✭✭✭madmoe


    I am getting the 5G symbol showing on mine in parts of Clondalkin and in Dublin City Centre, around Jervis specifically.

    Cheers,
    M


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    #2233
    DopeTech
    Registered Users Posts: 6,768 ✭✭✭DopeTech


    madmoe wrote: »
    I am getting the 5G symbol showing on mine in parts of Clondalkin and in Dublin City Centre, around Jervis specifically.

    Cheers,
    M

    Are you getting 5g speeds?


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    #2234
    madmoe
    Registered Users Posts: 4,364 ✭✭✭madmoe


    DopeTech wrote: »
    Are you getting 5g speeds?

    I am pretty sure I was. I will re-run them the next time in Speedtest and post them here.

    Cheers,
    Mark


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    #2235
    Yyhhuuu
    Registered Users Posts: 798 ✭✭✭Yyhhuuu


    I keep getting charged for premium texts/ SMS ( NOT MMS) 15c each eventhough premium is barred by me. Obviously I dont text premium numbers. It's happened several times.

    I Contacted customer service via facebook they refunded me.

    Also on several trips to UK (London) I could only receive calls and data roaming. It was not possible to make calls roaming. GO MO said the settings ( their settings NOT my phone settings) were at issue and now rectified.

    Anybody have similar problems.

    Apart from this very happy with GO MO.


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    #2236
    Quackster
    Moderators, Regional South Moderators Posts: 5,751 Mod ✭✭✭✭Quackster


    Yyhhuuu wrote: »
    I keep getting charged for premium texts/ SMS ( NOT MMS) 15c each eventhough premium is barred by me. Obviously I dont text premium numbers. It's happened several times.

    I Contacted customer service via facebook they refunded me.

    Also on several trips to UK (London) I could only receive calls and data roaming. It was not possible to make calls roaming. GO MO said the settings ( their settings NOT my phone settings) were at issue and now rectified.

    Anybody have similar problems.

    Apart from this very happy with GO MO.
    The premium text bar doesn't bar 50xxx and 51xxx short-codes, those that are free to text and those that are charged at your operator's standard out-of-bundle rate (15c in most cases).


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    #2237
    Heighway61
    Registered Users Posts: 1,966 ✭✭✭Heighway61


    Is there still a two-sim limit per account? I want to add a sim for my son, which would be a third?

    Also, have they stopped replying to customer care emails?


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    #2238
    DopeTech
    Registered Users Posts: 6,768 ✭✭✭DopeTech


    Heighway61 wrote: »
    Is there still a two-sim limit per account? I want to add a sim for my son, which would be a third?

    Also, have they stopped replying to customer care emails?

    The limit is 4 or 5 now.


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    #2239
    Yyhhuuu
    Registered Users Posts: 798 ✭✭✭Yyhhuuu


    Quackster wrote: »
    The premium text bar doesn't bar 50xxx and 51xxx short-codes, those that are free to text and those that are charged at your operator's standard out-of-bundle rate (15c in most cases).

    I never rang or texted any of those numbers you mention. Only Irish mobiles. Still charged as premium calls by go mo.


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    #2240
    DopeTech
    Registered Users Posts: 6,768 ✭✭✭DopeTech


    Yyhhuuu wrote: »
    I never rang or texted any of those numbers you mention. Only Irish mobiles. Still charged as premium calls by go mo.

    Are you receiving unsolicited texts from any short codes?


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    #2241
    Ten Pin
    Registered Users Posts: 2,816 ✭✭✭Ten Pin


    I never rang or texted any of those numbers you mention. Only Irish mobiles. Still charged as premium calls by go mo.

    What's the detail for the charge on the bill?

    Check SMS service centre number, it might be incorrect, can someone post the correct one to verify? There's a charge of 15.25c if it's incorrect.


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    #2242
    Quackster
    Moderators, Regional South Moderators Posts: 5,751 Mod ✭✭✭✭Quackster


    DopeTech wrote: »
    Are you receiving unsolicited texts from any short codes?
    Sounds like reminder texts for some service like Ryanair, parking companies etc.


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    #2243
    Gooser14
    Registered Users Posts: 1,557 ✭✭✭Gooser14


    Yyhhuuu wrote:
    I never rang or texted any of those numbers you mention. Only Irish mobiles. Still charged as premium calls by go mo.


    Have you checked the itemised bill for out of bundle charges?


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    #2244
    Yyhhuuu
    Registered Users Posts: 798 ✭✭✭Yyhhuuu


    Gooser14 wrote: »
    Have you checked the itemised bill for out of bundle charges?

    Go mo refunded me. They were ordinary text messages to irish landline (sms NOT MMS) so included in 9.99 deal but for some reason classed as premium.


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    #2245
    Quackster
    Moderators, Regional South Moderators Posts: 5,751 Mod ✭✭✭✭Quackster


    Yyhhuuu wrote: »
    Go mo refunded me. They were ordinary text messages to irish landline (sms NOT MMS) so included in 9.99 deal but for some reason classed as premium.
    In my experience, SMS to landlines is generally excluded from bundles and no doubt GoMo has done likewise. However, it doesn't appear to be explicitly spelled out anywhere on their website so it's fair to expect them to refund in this case.

    I see the data fair-usage is now 120GB according to their published T&Cs.


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    #2246
    DopeTech
    Registered Users Posts: 6,768 ✭✭✭DopeTech


    Yyhhuuu wrote: »
    Go mo refunded me. They were ordinary text messages to irish landline (sms NOT MMS) so included in 9.99 deal but for some reason classed as premium.

    Wow I didn't know that still existed.


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    #2247
    Quackster
    Moderators, Regional South Moderators Posts: 5,751 Mod ✭✭✭✭Quackster


    DopeTech wrote: »
    Wow I didn't know that still existed.
    Yeah, I didn't think any landline provider still supported it either.


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    #2248
    westyIrl
    Registered Users Posts: 510 ✭✭✭westyIrl


    Quackster wrote: »
    I see the data fair-usage is now 120GB according to their published T&Cs.

    Always nice to see unlimited becoming more unlimited:D

    Wish they would do another 9.99 promo for a month as I'd have a few to sign up. I guess three's 7.99 deal kills the headline somewhat.


    Jim


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    #2249
    New Home
    Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 76,603 Mod ✭✭✭✭New Home


    48 also has a 7.99 deal with 100gb data and the same deal as GoMo for calls and texts.


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    #2250
    Yyhhuuu
    Registered Users Posts: 798 ✭✭✭Yyhhuuu


    DopeTech wrote: »
    Wow I didn't know that still existed.

    Sorry I meant sms texts to Irish mobiles rather than landlines


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    #2251
    DopeTech
    Registered Users Posts: 6,768 ✭✭✭DopeTech


    Gomo have reached 250,000 subscribers.

    https://www.joe.ie/tech/gomo-announces-reached-250000-subscribers-706156


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