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GoMo FAQs

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Comments

  • #2222
    DopeTech
    Registered Users, Registered Users 2 Posts: 7,181 ✭✭✭DopeTech


    cherryghost wrote: »
    No outside charges. The bill we got is standard but marked 12.99 now. She was on 9.99 for over a year now. Will give them a ring

    Good luck with that!


  • #2223
    Ten Pin
    Registered Users, Registered Users 2 Posts: 2,935 ✭✭✭Ten Pin


    No outside charges. The bill we got is standard but marked 12.99 now. She was on 9.99 for over a year now. Will give them a ring

    Gomo launched on 15 October last year so there might be a glitch in their system that reverts to "full" price when the first year ends...similar to a lot of other Eir offers.

    That's just a guess...if it happens to others who have been with them from the start then that's a possible explanation. Otherwise it's just characteristic of Eir/Gomo having an unreliable billing system...take your pick which it is.


  • #2224
    opus
    Registered Users, Registered Users 2 Posts: 5,150 ✭✭✭opus


    The phones people get at work are Samsung S20's with 5G now so I borrowed one from a colleague & put my GoMo SIM into it to see if it would get whiff of 5G. Sadly nothing showed up close to Cork city centre where Eir's coverage maps shows full coverage.


  • #2225
    madmoe
    Registered Users, Registered Users 2 Posts: 4,409 ✭✭✭madmoe


    I am getting the 5G symbol showing on mine in parts of Clondalkin and in Dublin City Centre, around Jervis specifically.

    Cheers,
    M


  • #2226
    DopeTech
    Registered Users, Registered Users 2 Posts: 7,181 ✭✭✭DopeTech


    madmoe wrote: »
    I am getting the 5G symbol showing on mine in parts of Clondalkin and in Dublin City Centre, around Jervis specifically.

    Cheers,
    M

    Are you getting 5g speeds?


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  • #2227
    madmoe
    Registered Users, Registered Users 2 Posts: 4,409 ✭✭✭madmoe


    DopeTech wrote: »
    Are you getting 5g speeds?

    I am pretty sure I was. I will re-run them the next time in Speedtest and post them here.

    Cheers,
    Mark


  • #2228
    Yyhhuuu
    Registered Users, Registered Users 2 Posts: 798 ✭✭✭Yyhhuuu


    I keep getting charged for premium texts/ SMS ( NOT MMS) 15c each eventhough premium is barred by me. Obviously I dont text premium numbers. It's happened several times.

    I Contacted customer service via facebook they refunded me.

    Also on several trips to UK (London) I could only receive calls and data roaming. It was not possible to make calls roaming. GO MO said the settings ( their settings NOT my phone settings) were at issue and now rectified.

    Anybody have similar problems.

    Apart from this very happy with GO MO.


  • #2229
    Quackster
    Moderators, Regional South Moderators, Paid Member Posts: 6,148 Mod ✭✭✭✭Quackster


    Yyhhuuu wrote: »
    I keep getting charged for premium texts/ SMS ( NOT MMS) 15c each eventhough premium is barred by me. Obviously I dont text premium numbers. It's happened several times.

    I Contacted customer service via facebook they refunded me.

    Also on several trips to UK (London) I could only receive calls and data roaming. It was not possible to make calls roaming. GO MO said the settings ( their settings NOT my phone settings) were at issue and now rectified.

    Anybody have similar problems.

    Apart from this very happy with GO MO.
    The premium text bar doesn't bar 50xxx and 51xxx short-codes, those that are free to text and those that are charged at your operator's standard out-of-bundle rate (15c in most cases).


  • #2230
    Heighway61
    Registered Users, Registered Users 2 Posts: 1,978 ✭✭✭Heighway61


    Is there still a two-sim limit per account? I want to add a sim for my son, which would be a third?

    Also, have they stopped replying to customer care emails?


  • #2231
    DopeTech
    Registered Users, Registered Users 2 Posts: 7,181 ✭✭✭DopeTech


    Heighway61 wrote: »
    Is there still a two-sim limit per account? I want to add a sim for my son, which would be a third?

    Also, have they stopped replying to customer care emails?

    The limit is 4 or 5 now.


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  • #2232
    Yyhhuuu
    Registered Users, Registered Users 2 Posts: 798 ✭✭✭Yyhhuuu


    Quackster wrote: »
    The premium text bar doesn't bar 50xxx and 51xxx short-codes, those that are free to text and those that are charged at your operator's standard out-of-bundle rate (15c in most cases).

    I never rang or texted any of those numbers you mention. Only Irish mobiles. Still charged as premium calls by go mo.


  • #2233
    DopeTech
    Registered Users, Registered Users 2 Posts: 7,181 ✭✭✭DopeTech


    Yyhhuuu wrote: »
    I never rang or texted any of those numbers you mention. Only Irish mobiles. Still charged as premium calls by go mo.

    Are you receiving unsolicited texts from any short codes?


  • #2234
    Ten Pin
    Registered Users, Registered Users 2 Posts: 2,935 ✭✭✭Ten Pin


    I never rang or texted any of those numbers you mention. Only Irish mobiles. Still charged as premium calls by go mo.

    What's the detail for the charge on the bill?

    Check SMS service centre number, it might be incorrect, can someone post the correct one to verify? There's a charge of 15.25c if it's incorrect.


  • #2235
    Quackster
    Moderators, Regional South Moderators, Paid Member Posts: 6,148 Mod ✭✭✭✭Quackster


    DopeTech wrote: »
    Are you receiving unsolicited texts from any short codes?
    Sounds like reminder texts for some service like Ryanair, parking companies etc.


  • #2236
    Gooser14
    Registered Users, Registered Users 2 Posts: 1,879 ✭✭✭Gooser14


    Yyhhuuu wrote:
    I never rang or texted any of those numbers you mention. Only Irish mobiles. Still charged as premium calls by go mo.


    Have you checked the itemised bill for out of bundle charges?


  • #2237
    Yyhhuuu
    Registered Users, Registered Users 2 Posts: 798 ✭✭✭Yyhhuuu


    Gooser14 wrote: »
    Have you checked the itemised bill for out of bundle charges?

    Go mo refunded me. They were ordinary text messages to irish landline (sms NOT MMS) so included in 9.99 deal but for some reason classed as premium.


  • #2238
    Quackster
    Moderators, Regional South Moderators, Paid Member Posts: 6,148 Mod ✭✭✭✭Quackster


    Yyhhuuu wrote: »
    Go mo refunded me. They were ordinary text messages to irish landline (sms NOT MMS) so included in 9.99 deal but for some reason classed as premium.
    In my experience, SMS to landlines is generally excluded from bundles and no doubt GoMo has done likewise. However, it doesn't appear to be explicitly spelled out anywhere on their website so it's fair to expect them to refund in this case.

    I see the data fair-usage is now 120GB according to their published T&Cs.


  • #2239
    DopeTech
    Registered Users, Registered Users 2 Posts: 7,181 ✭✭✭DopeTech


    Yyhhuuu wrote: »
    Go mo refunded me. They were ordinary text messages to irish landline (sms NOT MMS) so included in 9.99 deal but for some reason classed as premium.

    Wow I didn't know that still existed.


  • #2240
    Quackster
    Moderators, Regional South Moderators, Paid Member Posts: 6,148 Mod ✭✭✭✭Quackster


    DopeTech wrote: »
    Wow I didn't know that still existed.
    Yeah, I didn't think any landline provider still supported it either.


  • #2241
    westyIrl
    Registered Users, Registered Users 2 Posts: 510 ✭✭✭westyIrl


    Quackster wrote: »
    I see the data fair-usage is now 120GB according to their published T&Cs.

    Always nice to see unlimited becoming more unlimited:D

    Wish they would do another 9.99 promo for a month as I'd have a few to sign up. I guess three's 7.99 deal kills the headline somewhat.


    Jim


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  • #2242
    New Home
    Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 80,628 Mod ✭✭✭✭New Home


    48 also has a 7.99 deal with 100gb data and the same deal as GoMo for calls and texts.


  • #2243
    Yyhhuuu
    Registered Users, Registered Users 2 Posts: 798 ✭✭✭Yyhhuuu


    DopeTech wrote: »
    Wow I didn't know that still existed.

    Sorry I meant sms texts to Irish mobiles rather than landlines


  • #2244
    DopeTech
    Registered Users, Registered Users 2 Posts: 7,181 ✭✭✭DopeTech


    Gomo have reached 250,000 subscribers.

    https://www.joe.ie/tech/gomo-announces-reached-250000-subscribers-706156


  • #2245
    westyIrl
    Registered Users, Registered Users 2 Posts: 510 ✭✭✭westyIrl


    New Home wrote: »
    48 also has a 7.99 deal with 100gb data and the same deal as GoMo for calls and texts.

    Sorry I meant to say 48 and not Three.... with all the mvnos these days, it's easy to get the wires crossed.
    jim


  • #2246
    stockshares
    Registered Users, Registered Users 2 Posts: 2,772 ✭✭✭stockshares


    Got this email from Gomo. Competitions this week.


    Email
    We are super excited to celebrate our 1st Birthday on the 15th of October!

    Since we launched as the newest mobile network provider in Ireland just 12 months ago, over 250,000 (¼ of a Million!) of you have joined GoMo and we are so happy that you are part of the GoMo Family!

    To celebrate we are running amazing competitions across our Facebook & Instagram accounts from Monday 12th to Friday 16th of October. These competitions are exclusively for our customers as we only want members of the GoMo Family to win!

    Prizes Include
    iPhone SE
    Samsung S20 FE
    Huawei P30 Pro
    TCL 10 Pro
    1 year FREE GoMo
    Huawei P Smart 2020
    & more...

    Head over to our Facebook & Instagram pages to find out how you can be in with a chance to win!

    As you already know, with GoMo you get...

    All Calls. All Texts. All Data.
    99% 4G coverage
    A price for life!
    In our first year we’re thrilled to have won Best Billpay Mobile Phone plan at the bonkers.ie National Consumer Awards 2020 and Best SIM-Only Mobile Phone Plan at the Switcher.ie Mobile Awards 2020 so you have the reassurance of being on an award winning network.

    Join The Movement

    Thanks so much,

    GoMo


  • #2247
    maniac2003
    Registered Users, Registered Users 2 Posts: 369 ✭✭maniac2003


    Anyone having an issue with voicmail? Im just getting sikence when i dial it


  • #2248
    Kat1170
    Registered Users, Registered Users 2, Paid Member Posts: 3,835 ✭✭✭Kat1170


    maniac2003 wrote: »
    Anyone having an issue with voicmail? Im just getting sikence when i dial it

    No, seems to be working okay.


  • #2249
    westyIrl
    Registered Users, Registered Users 2 Posts: 510 ✭✭✭westyIrl


    maniac2003 wrote: »
    Anyone having an issue with voicmail? Im just getting sikence when i dial it

    Used it today. No problems.


  • #2250
    New Home
    Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 80,628 Mod ✭✭✭✭New Home


    maniac2003 wrote: »
    Anyone having an issue with voicmail? Im just getting sikence when i dial it
    I haven't used it recently, but the last time it did that to me, pressing # a couple of times made the automatic prompt say "Incorrect options, try again".


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  • #2251
    baldbear
    Registered Users, Registered Users 2 Posts: 5,655 ✭✭✭baldbear


    I can't call international numbers . Only copped today. I wonder is this my phone or Gomo..clueless here


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