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GoMo FAQs

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Comments

  • Registered Users, Registered Users 2 Posts: 4,410 ✭✭✭madmoe


    cookie1977 wrote: »
    Yes absolutely. Limited, but there's smatterings of it around. I dont find the speeds much faster then 4G+ but they are consistent/stable over the speed test (about 100Mbps).

    Same here, I have seen it many time in Clondalkin and around various places in the city.

    Cheers,
    M


  • Registered Users, Registered Users 2 Posts: 5,150 ✭✭✭opus


    That's good to know, the new phones being giving out at work are 5G so must see if I can borrow one to see if it's available for me in Cork city centre. According to Eir map I'm just on the edge of the purple 5G lake.


  • Registered Users, Registered Users 2 Posts: 1,200 ✭✭✭99nsr125


    cojomo2 wrote: »
    I'm with gomo a few months and use it as a hot spot every day. I get nowhere near the limit of 80gb and ive bern consistently been getting 4g coverage until about 2-3 weeks ago.
    4g is rare now, nearly always on h, if I turn data off for 30seconds and back on it will pick up 4g again but quickly drops to h.
    Never had this issue before, and h is useless.
    Anyone else notice this lately? Thanks.


    Yep, have this all the time, it's why I'm leaving, they are throttling, may complain to comreg


  • Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 80,632 Mod ✭✭✭✭New Home


    Could it be an issue with the masts in your area, more so than with GoMo themselves?


  • Registered Users, Registered Users 2 Posts: 372 ✭✭rachaelf750


    I have contacted gomo about this but I have got no response yet to the following query.

    I had two numbers on the same account, I have transferred one to Vodafone, will this be reflected on my monthly bill or have I to do something to reduce my bill by €9.99 per month?

    Anyone know the answer to this question??


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  • Registered Users, Registered Users 2 Posts: 510 ✭✭✭westyIrl


    I have contacted gomo about this but I have got no response yet to the following query.

    I had two numbers on the same account, I have transferred one to Vodafone, will this be reflected on my monthly bill or have I to do something to reduce my bill by €9.99 per month?

    Anyone know the answer to this question??

    Should be reflected on your monthly bill in the month after which you have left. Otherwise they would have to assign a new number to replace the number ported out which I very much doubt they would do. Either way don't do anything on the GoMo side until Vodafone get your number over.

    Jim


  • Registered Users, Registered Users 2 Posts: 3,147 ✭✭✭Vic_08


    99nsr125 wrote: »
    Yep, have this all the time, it's why I'm leaving, they are throttling, may complain to comreg

    I have seen no evidence of any throttling except for those who exceed the 80GB limit.

    Low speeds are most likely down to too many customers on a particular cell. Each cell/tower/link/trunk connection has a set limit that has to be shared amongst all users, add more customers and everyone gets a smaller share of the bandwith, simple as. Wth so many in Ireland heavily using cell data as an alternative to non-existent or expensive wired broadband poor speeds due to contention is widespread.


  • Registered Users, Registered Users 2 Posts: 12,167 ✭✭✭✭blade1


    There has been a major improvement in indoor speeds all week.
    Since lockdown started most of the time even on 4g it was crawling and most of the time would switch to H.
    Now I'm getting at least 25mb download all the time allover the house.
    Before lockdown the very max inside the house was 15mb
    Hope this keeps up.
    Something is definitely after changing.
    36mb indoors right now

    Screenshot-20200912-061048.jpg


  • Registered Users, Registered Users 2, Paid Member Posts: 1,168 ✭✭✭Davexirl


    I am with GoMo since the start and never had an issue. I started doing random speed tests since yesterday, I just got 25mb download and 17mb upload, more than likely as it's early in the morning, with the lowest yesterday afternoon of 5mb download and 4mb upload. I have ordered a 48 sim to try it out, as I have read on boards that people are getting better download speeds on it.


  • Registered Users, Registered Users 2 Posts: 1,898 ✭✭✭KOR101


    blade1 wrote: »
    There has been a major improvement in indoor speeds all week.
    Since lockdown started most of the time even on 4g it was crawling and most of the time would switch to H.
    Now I'm getting at least 25mb download all the time allover the house.
    I've no evidence, of course, but they may be worried about people switching to 3's new offer.


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  • Registered Users, Registered Users 2 Posts: 1,741 ✭✭✭KildareP


    blade1 wrote: »
    There has been a major improvement in indoor speeds all week.
    Since lockdown started most of the time even on 4g it was crawling and most of the time would switch to H.
    Now I'm getting at least 25mb download all the time allover the house.
    Before lockdown the very max inside the house was 15mb
    Hope this keeps up.
    Something is definitely after changing.
    36mb indoors right now

    Screenshot-20200912-061048.jpg

    Did you always have the 4G+ icon in your top status before or just 4G?
    4G+ can definitely give speeds a boost.

    They do seem to be rolling it out gradually but it's fairly sparse on Eir's network in comparison to both Vodafone and 3.


  • Registered Users, Registered Users 2 Posts: 1,200 ✭✭✭99nsr125


    Vic_08 wrote: »
    I have seen no evidence of any throttling except for those who exceed the 80GB limit.

    Low speeds are most likely down to too many customers on a particular cell. Each cell/tower/link/trunk connection has a set limit that has to be shared amongst all users, add more customers and everyone gets a smaller share of the bandwith, simple as. Wth so many in Ireland heavily using cell data as an alternative to non-existent or expensive wired broadband poor speeds due to contention is widespread.

    I travel for work and it is the same everywhere, I'm throltteled to 20GB a month now.

    I have a work phone too with Vodafone, it has 4G almost everywhere with no throttling, in the beginning GoMo/Eir were snapping at the heels of Vodafone.

    I guarantee this is a concerted policy to get user numbers, reduce the service and hope nobody notices or switches, it's bullshít.


  • Registered Users, Registered Users 2 Posts: 6,794 ✭✭✭cookie1977




  • Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 80,632 Mod ✭✭✭✭New Home


    cookie1977 wrote: »


    Silly question but what does multiconnection mean and why are Meteor and Vodafone mentioned there?


  • Registered Users, Registered Users 2 Posts: 6,794 ✭✭✭cookie1977


    New Home wrote: »
    Silly question but what does multiconnection mean and why are Meteor and Vodafone mentioned there?

    Meteor is gomo and Vodafone was ther server I was testing the speed to. The multi connection is the default and if I was connected to a VPN I'd chose the single connection test.


  • Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 80,632 Mod ✭✭✭✭New Home


    I thought Eir was GoMo? And Meteor was 3?


  • Registered Users, Registered Users 2 Posts: 6,794 ✭✭✭cookie1977


    New Home wrote: »
    I thought Eir was GoMo? And Meteor was 3?

    No meteor was eir but they got rid of the brand. Just like emobile was eir until they dumped that brand too. P&T, Telecom eireann, eircom, eir...they like their rebrands. GoMo is an eir brand too.


  • Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 80,632 Mod ✭✭✭✭New Home


    No wonder I'm confused.


  • Registered Users, Registered Users 2 Posts: 124 ✭✭Webmechanic


    Can someone help - I am trying to update payment details for my wife - can't log in as it says it needs to send a verification email. Click on verification email and it brings me back to "we've send a verification code" and goes round and round like this.

    Tried contact us page and it won't accept any date of birth format whatsoever.

    Sent an email to support and they responded a few days later with "contact us via webchat" - but I can't contact via webchat unless I am logged in - and I can't log in.

    At this point I think I will just switch her to another network.

    :mad:

    The date format thing on the 'contact us' webpage is a problem they've known about since day one but can't be bothered to fix. It's down to the script kiddies they hired to build their website not doing any cross-browser checks before launch and I suspect there's no actual web support in-house. It only affects certain browsers, mainly Safari on mac/ios. If you can use a Firefox browser it should work fine.


  • Registered Users, Registered Users 2 Posts: 2,101 ✭✭✭PCros


    My contract is up with Eir in two weeks times so thinking of going over to GoMo and saving €27.00 a month.

    If I want keep my number do I just get the code and then purchase the plan and pick a date?

    Also whats the general consensus?


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  • Registered Users, Registered Users 2 Posts: 510 ✭✭✭westyIrl


    PCros wrote: »
    My contract is up with Eir in two weeks times so thinking of going over to GoMo and saving €27.00 a month.

    If I want keep my number do I just get the code and then purchase the plan and pick a date?

    Also whats the general consensus?

    Order the sim, which will come with a temporary number. When you receive the sim log in to gomo account and set up porting of your number at a time and date of your choosing. I find it absolutely fine. Not a minute or data cruncher however.

    Jim


  • Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 80,632 Mod ✭✭✭✭New Home


    Like I say to everyone, try it for a month or two without porting. If you're happy, port your number; if not, cancel it and you'd still have your old number. That said, 48 are doing a similar offer with 100GB data for €7.99, at the moment.


  • Registered Users, Registered Users 2 Posts: 4,410 ✭✭✭madmoe


    New Home wrote: »
    Like I say to everyone, try it for a month or two without porting. If you're happy, port your number; if not, cancel it and you'd still have your old number. That said, 48 are doing a similar offer with 100GB data for €7.99, at the moment.

    How does one get that deal...curious ;-)


  • Registered Users, Registered Users 2 Posts: 2,101 ✭✭✭PCros


    New Home wrote: »
    Like I say to everyone, try it for a month or two without porting. If you're happy, port your number; if not, cancel it and you'd still have your old number. That said, 48 are doing a similar offer with 100GB data for €7.99, at the moment.

    That's a fairly amazing price.

    Take it you can keep same number etc.?


  • Registered Users, Registered Users 2, Paid Member Posts: 3,835 ✭✭✭Kat1170


    madmoe wrote: »
    How does one get that deal...curious ;-)

    It's over on the Bargain Alerts forum. On mobile so can't link.


  • Registered Users, Registered Users 2 Posts: 764 ✭✭✭Summer2020


    Ported from gomo to 48. Saving €2 per month and data speed is honestly 4-5 times what I was getting in Dublin 18 with gomo.


  • Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 80,632 Mod ✭✭✭✭New Home


    madmoe wrote: »
    How does one get that deal...curious ;-)
    I don't know, I've only seen the ads on the telly. Maybe check their website.


  • Registered Users, Registered Users 2 Posts: 2,101 ✭✭✭PCros


    Summer2020 wrote: »
    Ported from gomo to 48. Saving €2 per month and data speed is honestly 4-5 times what I was getting in Dublin 18 with gomo.

    Is it direct debit or how does 48 work?


  • Registered Users, Registered Users 2 Posts: 4,410 ✭✭✭madmoe


    Summer2020 wrote: »
    Ported from gomo to 48. Saving €2 per month and data speed is honestly 4-5 times what I was getting in Dublin 18 with gomo.

    48 is getting more and more tempting! I am in Clondalkin, beside the Ibis hotel\N7 junction and the speeds have gone to pot here at home the past few weeks on GoMo! Both on my phone and when connected to my Huawei router with a second GoMo SIM in it! :mad::mad::mad:

    Cheers,
    M


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  • Registered Users, Registered Users 2 Posts: 5,150 ✭✭✭opus


    madmoe wrote: »
    48 is getting more and more tempting! I am in Clondalkin, beside the Ibis hotel\N7 junction and the speeds have gone to pot here at home the past few weeks on GoMo! Both on my phone and when connected to my Huawei router with a second GoMo SIM in it! :mad::mad::mad:

    Cheers,
    M

    Coincidentally I've the exact same setup as that. See my post here for a bit of testing with both a GoMo & 48 SIM in my phone last night & this morning in Cork.


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