GoMo FAQs

stickman1019 · 02-09-2020 08:29PM

Good stuff were you on the 30 day contract with EIR??

august12 · 02-09-2020 09:06PM

naughto wrote: »

Got my bill today 79.12gb on the router its saying I have 135gb usage which 1 is correct

I think if the router is reset or loses power, it resets usage to zero.

Odyssey 2005 · 02-09-2020 09:07PM

stickman1019 wrote: »

Good stuff were you on the 30 day contract with EIR??

No. 30 day with 3

Two more porting in the next week or so

Quackster · 03-09-2020 10:03AM

stickman1019 wrote: »

Good stuff were you on the 30 day contract with EIR??

A SIM-only contract is billpay. Ergo, choose option 3.

Ninap · 03-09-2020 11:30AM

Hi all

Just received a SIM card this morning. When I tried to activate it, my iPhone says “the service provider is not supported under the activation policy that is currently assigned by the activation server”. But my iPhone is fully unlocked (bought sim free). Any suggestions? I have sent gomo an email. Any other way to contact them? Thanks

New Home · 03-09-2020 11:42AM

Have you logged into your GoMo account to see if there's anything you need to click on in there?

Ninap · 03-09-2020 11:50AM

New Home wrote: »

Have you logged into your GoMo account to see if there's anything you need to click on in there?

I’ll check thanks

Ninap · 03-09-2020 12:03PM

Ninap wrote: »

I’ll check thanks

Unfortunately nothing there except ways to activate a replacement SIM

Yggr of Asgard · 03-09-2020 12:20PM

Ninap wrote: »

Unfortunately nothing there except ways to activate a replacement SIM

When you first put in your SIM after buying your phone the phone was locked against that carrier for activation purposes on the Apple server.

Put the new sim into your phone, power down the phone, open iTunes, connect phone and wait for phone to come online. Than you should be able to activate your new profile.

If that does not work than you need to talk to your previous provider and get them to get ride of the lock they put most likely onto the phone for activation purposes.

Or as you purchased the phone directly from Apple contact them as it’s a record on their server that is at fault here.

Good luck.

lau1247 · 05-09-2020 11:09AM

eirman wrote: »

Anyone know how to stop the GoMo Welcome to UK text messages I receive
anytime I get within sniffing distance of the border.

I get several texts a week whilst I am still in the ROI and they are quite irritating.

Manually select the network and it should go away

Febreeze · 05-09-2020 02:34PM

The last couple of weeks I've heard some great and not some great things about GoMo but the one thing that's intreging me is the €12.99 price. I'm seriously considering it.

My only concern is, my phone is a Huawei phone and I'm not sure if the sim fits (I'm so bad with teachnology) or if the phone will register the sim itself.

Is anyone on this network? How do they find it? Is it worth the money for the free data, calls and text?

I'm currently on vodaphone €20 (pay as you go) and the deal I have is brutal but the next one up is €30 with pretty much the same deal (data is no better). I purposely don't want to get a bill paid phone (especially with vodaphone as I had issues with them before taking money off me).

I also live in North Dublin so reception wise would be ideal obviously.

It would be a huge benifit in terms of saving a few bob and knowing I'm getting my monies worth but also if I was to cancel say if the network wasn't doing any justice, would it be harder to cancel as again I've had major problems with vodaphone when cancelling (even though my contract was finished!)

Overal what are people's thoughts and experiences of it.

Also seeing as it's bill pay, I pay 12.99 to receive the sim, then on the next billing date, do I get charged double or will it be 12.99 on the actual billing date?

Daniogroove · 05-09-2020 03:25PM

Febreeze wrote: »

The last couple of weeks I've heard some great and not some great things about GoMo but the one thing that's intreging me is the €12.99 price. I'm seriously considering it.

My only concern is, my phone is a Huawei phone and I'm not sure if the sim fits (I'm so bad with teachnology) or if the phone will register the sim itself.

Is anyone on this network? How do they find it? Is it worth the money for the free data, calls and text?

I'm currently on vodaphone €20 (pay as you go) and the deal I have is brutal but the next one up is €30 with pretty much the same deal (data is no better). I purposely don't want to get a bill paid phone (especially with vodaphone as I had issues with them before taking money off me).

I also live in North Dublin so reception wise would be ideal obviously.

It would be a huge benifit in terms of saving a few bob and knowing I'm getting my monies worth but also if I was to cancel say if the network wasn't doing any justice, would it be harder to cancel as again I've had major problems with vodaphone when cancelling (even though my contract was finished!)

Overal what are people's thoughts and experiences of it.

Also seeing as it's bill pay, I pay 12.99 to receive the sim, then on the next billing date, do I get charged double or will it be 12.99 on the actual billing date?

I'd say go for it. You'll have no issues for coverage and the data has a fair usage policy of 80Gb by that's plenty for 99% of people. The SIM card is a mirco sim but sits in a pop away sim tray so you can only use as much as you need to get it to fit your device. Chances are it's micro you'll use.

New Home · 05-09-2020 04:49PM

Make sure your current phone is not linked to a network, though (i.e. it's unlocked). Also, use the number you're given for a month or so to try it - if you are go ahead and port your number, if not cancel the contract and you'll still have your old number and plan.

august12 · 05-09-2020 09:42PM

Worth trying I would think. Insert the new sim and take your mobile to places you normally visit, and also check coverage at work, I have zero reception where I work and that is a major city centre, but it's more to do with the orientation of the building for me. Try it out for a couple of weeks and then if happy, request to port your own mobile number, I have premium calls barred on Gomo as this is a bill pay of sorts on a 30 day contract, all inclusive except for premium numbers and international calls so you could be billed extra if making international calls and texts, but the data allowance is fantastic.

Odyssey 2005 · 05-09-2020 09:48PM

New Home wrote: »

Make sure your current phone is not linked to a network, though (i.e. it's unlocked). Also, use the number you're given for a month or so to try it - if you are go ahead and port your number, if not cancel the contract and you'll still have your old number and plan.

Exactly what I did. So far I'm wery happy with gomo. Love the fact you can use your phone as a hotspot,3 would charge for this

New Home · 05-09-2020 10:36PM

I work from home myself, there's no broadband in the house, so I've been tethering since day 1. I'd be lost without it.

westyIrl · 06-09-2020 12:47AM

Febreeze wrote: »

Also seeing as it's bill pay, I pay 12.99 to receive the sim, then on the next billing date, do I get charged double or will it be 12.99 on the actual billing date?

12.99 is for the sim and bill to the end of the month in which you receive the sim. i.e. order early in the month if you want to get the most value from your 12.99.
Subsequent bills for 12.99 (assuming no out of bundle charges) become available in your account in the first few days of each month.

Jim

podgeandrodge · 08-09-2020 07:45AM

Can someone help - I am trying to update payment details for my wife - can't log in as it says it needs to send a verification email. Click on verification email and it brings me back to "we've send a verification code" and goes round and round like this.

Tried contact us page and it won't accept any date of birth format whatsoever.

Sent an email to support and they responded a few days later with "contact us via webchat" - but I can't contact via webchat unless I am logged in - and I can't log in.

At this point I think I will just switch her to another network.

:mad:

.BrianJM · 08-09-2020 08:18AM

podgeandrodge wrote: »

Can someone help - I am trying to update payment details for my wife - can't log in as it says it needs to send a verification email. Click on verification email and it brings me back to "we've send a verification code" and goes round and round like this.

Tried contact us page and it won't accept any date of birth format whatsoever.

Sent an email to support and they responded a few days later with "contact us via webchat" - but I can't contact via webchat unless I am logged in - and I can't log in.

At this point I think I will just switch her to another network.

:mad:

Have you tried YYYY-MM-DD format for birth date?

New Home · 08-09-2020 09:43AM

No, you CAN contact them via webchat without being logged in.

Go to https://shop.gomo.ie/, the blue tab for the webchat should appear on the right hand side of your screen near the bottom.

IrishHomer · 09-09-2020 12:15PM

I have two sons active for my two sims and the monthly bill is coming off my bank account.

Is it possible to stop this payment process from my bank account and let them pay independently?

Vic_08 · 09-09-2020 02:16PM

IrishHomer wrote: »

I have two sons active for my two sims and the monthly bill is coming off my bank account.

Is it possible to stop this payment process from my bank account and let them pay independently?

You can change the payment to a different credit/debit card on the gomo website, you cannot have the payment for 1 account taken from 2 cards at the same time.

If they are to pay for the phone service seperately each will have to have their own account.

yikesanon · 09-09-2020 04:50PM

Does anyone know what the story with the Voicemail greetings is? It asked me to record my name for a 'system greeting', and then record a 'personal greeting' which is different somehow. When are each of these used? Is there any way to have it just use the system greeting? I'd rather just have my name spoken and the rest be the computerised lady voice rather than have the whole answering message be my own

99nsr125 · 09-09-2020 09:13PM

Well I'm going to 48, after 6 months of having no 4G
and GoMo being incapable of fixing it, it's not worth it

westyIrl · 10-09-2020 12:35AM

yikesanon wrote: »

Does anyone know what the story with the Voicemail greetings is? It asked me to record my name for a 'system greeting', and then record a 'personal greeting' which is different somehow. When are each of these used? Is there any way to have it just use the system greeting? I'd rather just have my name spoken and the rest be the computerised lady voice rather than have the whole answering message be my own

I find the voicemail settings to be a bit of mess compared to vodafone to be honest. The simplest solution I've found is to record some gibberish and then delete everything which results in "<blank> is not available to take your call....."
There probably is a way to just record your name and then have the rest of the system greeting. However, I don't like the sound of my own voice and recording silences just resulted in callers not realising they were going to voicemail, hence I'd have a load of short voicemails left of people hanging up. Deleting all recordings/greetings got it back to a somewhat more usable system, as above.

I wish I had recorded my vodafone voicemail greeting before I left them and then use it as my gomo greeting, tedious a process as that would probably be to do properly. I just personally preferred the vodafone greeting of a system readout of my telephone number.

Jim

cojomo2 · 10-09-2020 05:48AM

I'm with gomo a few months and use it as a hot spot every day. I get nowhere near the limit of 80gb and ive bern consistently been getting 4g coverage until about 2-3 weeks ago.
4g is rare now, nearly always on h, if I turn data off for 30seconds and back on it will pick up 4g again but quickly drops to h.
Never had this issue before, and h is useless.
Anyone else notice this lately? Thanks.

Yyhhuuu · 10-09-2020 09:34AM

cojomo2 wrote: »

I'm with gomo a few months and use it as a hot spot every day. I get nowhere near the limit of 80gb and ive bern consistently been getting 4g coverage until about 2-3 weeks ago.
4g is rare now, nearly always on h, if I turn data off for 30seconds and back on it will pick up 4g again but quickly drops to h.
Never had this issue before, and h is useless.
Anyone else notice this lately? Thanks.

I get 4G most of the time on GO MO

cookie1977 · 10-09-2020 09:48AM

Yyhhuuu wrote: »

I get 4G most of the time on GO MO

Primarily 4G+ and sometimes the odd 5G where I live and work.

KOR101 · 10-09-2020 09:51AM

cookie1977 wrote: »

Primarily 4G+ and sometimes the odd 5G where I live and work.

Really......5G on GOMO?

cookie1977 · 10-09-2020 09:53AM

KOR101 wrote: »

Really......5G on GOMO?

Yes absolutely. Limited, but there's smatterings of it around. I dont find the speeds much faster then 4G+ but they are consistent/stable over the speed test (about 100Mbps).

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