GoMo FAQs

DopeTech · 29-07-2020 11:13AM

longcock wrote: »

Do GoMo offer or have any plans for a web text service

No and no. Gomo is marketed towards a younger customer base. They are all using apps to send messages.

Marhay70 · 30-07-2020 05:35PM

My wife lost her phone and the best response I can get is they will respond within 24 hours. Some cowboy could be ringing Nigeria for that length of time. Anybody any ideas how to cancel the sim

Yggr of Asgard · 30-07-2020 05:39PM

Marhay70 wrote: »

My wife lost her phone and the best response I can get is they will respond within 24 hours. Some cowboy could be ringing Nigeria for that length of time. Anybody any ideas how to cancel the sim

Under account details in the online area you can request a replacement SIM and also block your current one.

Marhay70 · 30-07-2020 05:41PM

Yggr of Asgard wrote: »

Under account details in the online area you can request a replacement SIM and also block your current one.

Do you mean in My Gomo in her account

Yggr of Asgard · 30-07-2020 05:41PM

Marhay70 wrote: »

Do you mean in My Gomo in her account

Yes

Marhay70 · 30-07-2020 05:43PM

Yggr of Asgard wrote: »

Yes

I'll look for that, thanks.

Marhay70 · 30-07-2020 05:46PM

Yggr of Asgard wrote: »

Yes

Did that, thanks. Will she get to keep her number, do you know?

Yggr of Asgard · 30-07-2020 06:20PM

Marhay70 wrote: »

Did that, thanks. Will she get to keep her number, do you know?

She should keep her number.

Also wipe the phone via apple or Google if you not already have done so.

31-07-2020 04:43PM

So was mugged last week. Ordered sim card on 23rd July. Still no sign of it. Says ordered sim card completed on the gomo app (3 working days). Should I order it again or are they just really slow at sending sim cards out?

Daniogroove · 13-08-2020 04:18PM

Does gomo support wifi calling?

KildareP · 13-08-2020 04:49PM

Daniogroove wrote: »

Does gomo support wifi calling?

No

Yggr of Asgard · 13-08-2020 05:02PM

KildareP wrote: »

No

Are you sure about that? They might not officially but I personally have gotten calls without having a mobile network connection.

Aquos76 · 13-08-2020 05:17PM

Yggr of Asgard wrote: »

Are you sure about that? They might not officially but I personally have gotten calls without having a mobile network connection.

Well, I can’t enable the feature on an iPhone

Yggr of Asgard · 13-08-2020 06:20PM

It's enabled on my android device.

JTMan · 13-08-2020 06:43PM

Yggr of Asgard wrote: »

It's enabled on my android device.

Not enabled on my Android device.

Perhaps it only works on some Android devices.

KildareP · 13-08-2020 07:05PM

Yggr of Asgard wrote: »

It's enabled on my android device.

If it was active it would have a VoWiFi symbol in your notification bar (I can rnable VoLTE on an iPhone on GoMo but it doesn't make it active).

Plus with Android you often need the carrier's custom firmware on your handset for it to work, which isn't possible since GoMo don't sell phones.

13-08-2020 07:11PM

I had it enabled on an android phone before on another network with no notification bar icon.

99nsr125 · 15-08-2020 11:44AM

twomonkeys wrote: »

This isnt a feature with Gomo. The network doesnt send a notification for voicemails.

Yes it does

For me everytime

Yggr of Asgard · 15-08-2020 11:47AM

99nsr125 wrote: »

Yes it does

For me everytime

They used to send a text message.

Instead on my android phone now I have a voice mail icon in my top bar with a notification.

Unfortunately no visual voicemail yet in the phone diaper.

99nsr125 · 15-08-2020 11:47AM

This is exactly my experience

KildareP wrote: »

No issues here either at home (North Kildare) or work (Castleknock) or anywhere along the way in.

Unrelated to your issue, but has anyone noticed data speeds have been on a severe downward trend over the last few months?
4G is generally usable but with speeds often well below 10Mbps (could easily sustain 40Mb+ about two years ago with an Eir* SIM). Only ever see proper 4G speeds in the relatively sparse locations Eir have deployed 4G+.

I'm also seeing more and more 3G and Edge, instead of 4G, both of which have become increasingly unusable for anything other than browsing text-only webpages. Even e-mail with any sort of image struggles. Used not to be the case previously, I remember Edge used to be able to stream most radio stations online without interruption!

*It's not GoMo being throttled as I've tested an Eir billpay SIM in a different handset alongside my own GoMo and the speedtests were identically poor on both.

New Home · 15-08-2020 12:48PM

This is the first day since I joined that the speed has gone to H+, it's been consistently 4G aside from a time when Eir had a network fault.
Edit: It seems they are having some issues all right.

https://downdetector.ie/status/eircom/

podgeandrodge · 17-08-2020 11:27AM

anyone had experience with email verification problems? trying to log in but everytime getting a verify your email message - when the email verification message arrives the link is only generic - https://my.gomo.ie/email_verification which brings me back to the same thing over and over again...

cookie1977 · 17-08-2020 11:30AM

Having a couple of minor issues in relation to calls. Having trouble calling other gomo users although they seem to be able to call me while having calling issues of their own. Strange.

Doge · 17-08-2020 02:42PM

Has there been any solution to receiving OTA / 2FA texts yet?

The dedicated thread has not being updated since March so i thought I'd ask in here.

Yggr of Asgard · 17-08-2020 03:00PM

Doge wrote: »

Has there been any solution to receiving OTA / 2FA texts yet?

The dedicated thread has not being updated since March so i thought I'd ask in here.

I have no problems with KBC, Permanenttsb, Avantcard, revolut or mygov.

cookie1977 · 17-08-2020 03:37PM

to add I've no problems with Parcel Motel, Samsung, Virgin media, AN Post, Amazon, AIB or N26 either.

Berberis · 17-08-2020 07:21PM

Having fierce problems last number of weeks accessing voicemail.
I don't think it's Gomo directly, could be my phone

It had been working fine since I set it up in January but then I started to get notifications that I need to input my voicemail number which I haven't a clue what it should be so I just put in 0035387******" which is my number.
And did same for call forwarding when calls not answered or phone busy to that number also.
But all I get when I get a notification for a voicemail message and ring voicemai is my voice recording asking me to leave a message.
Contacted Gomo and they said voicemail number is 171. So I tried inserting that and all I get when I ring it is number unavailable.

Anyone got any idea of what I've done wrong or exactly is the voicemail number

New Home · 17-08-2020 07:26PM

Try to put a 5 after the 087 and before your number, then press # as soon as the greeting kicks in, it should prompt you for your password. Not a solution, more like a workaround.

Doge · 17-08-2020 07:35PM

Yggr of Asgard wrote: »

I have no problems with KBC, Permanenttsb, Avantcard, revolut or mygov.

cookie1977 wrote: »

to add I've no problems with Parcel Motel, Samsung, Virgin media, AN Post, Amazon, AIB or N26 either.

Thanks for the replies.
Having problems with Microsoft and the Lidl Plus App.

Sony works fine though.

cookie1977 · 17-08-2020 07:39PM

Doge wrote: »

Thanks for the replies.
Having problems with Microsoft and the Lidl Plus App.

Sony works fine though.

Lidl plus app is working fine for me. I use the Microsoft authenticator app and not the phone. Maybe try that??

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