Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Ryanair and their cancellations

1…34689…16

Comments

  • #252
    Thespoofer
    Registered Users Posts: 1,090 ✭✭✭Thespoofer


    IngazZagni wrote: »
    This is capitalism folks. A company that has €3.8 Billion in cash reserves is effectively taking interest free loans from hard pressed families struggling to make ends meat. The same company that is expected to announce a €1 Billion profit for FY20 early next month.

    Assuming vouchers become an EU wide standard, then at the very least these vouchers need to have a minimum of 5 years validity and not the 1 year from date of expected travel that Ryanair appear to be currently offering.


    This I could accept and move on.


  • #253
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 6,677 Mod ✭✭✭✭Sheep Shagger


    Sheep Shagger wrote: »
    This is not after hours, comment removed

    Sorry Mods - point taken.


  • #254
    adam88
    Registered Users, Registered Users 2 Posts: 1,610 ✭✭✭adam88


    Mods, can we merge this with a similar thread running in the travel forum. Useful info in both


  • #255
    TheDriver
    Registered Users, Registered Users 2 Posts: 12,655 ✭✭✭✭TheDriver


    I lashed in a complaint to aviation regulator. Sick of links that get nowhere especially after numerous emails promising a refund.


  • #256
    JimmyVik
    Registered Users, Registered Users 2 Posts: 5,367 ✭✭✭JimmyVik


    TheDriver wrote: »
    I lashed in a complaint to aviation regulator. Sick of links that get nowhere especially after numerous emails promising a refund.




    Did you get the right address to send that to.
    Its AviationRegulator@ryanair.ie


  • #257
    Caranica
    Registered Users, Registered Users 2 Posts: 10,161 ✭✭✭✭Caranica


    JimmyVik wrote: »
    Did you get the right address to send that to.
    Its AviationRegulator@ryanair.ie

    You fill in a detailed form on the regulator's site and attach all relevant paperwork.


  • #258
    jonnny68
    Closed Accounts Posts: 3,670 ✭✭✭jonnny68


    My small claims case has been reassigned to Swords district court i recieved an email on Monday late afternoon so just a waiting game now to see how things progress.

    Anyone else who opened up a claim with them, how are things progressing?


  • #259
    TheDriver
    Registered Users, Registered Users 2 Posts: 12,655 ✭✭✭✭TheDriver


    Caranica wrote: »
    You fill in a detailed form on the regulator's site and attach all relevant paperwork.
    This is what I did. I went on AIB chargeback form and it says it can't do chargeback for the voucher lark so they've washed their hands of it. On Facebook they're saying it's because of govt regulations.


  • #260
    paddy19
    Registered Users Posts: 1,145 ✭✭✭paddy19


    jonnny68 wrote: »
    My small claims case has been reassigned to Swords district court i recieved an email on Monday late afternoon so just a waiting game now to see how things progress.

    Anyone else who opened up a claim with them, how are things progressing?

    Waiting for response from airline 8 days gone 7 days to go!

    Love the 15 calendar days limit!


  • #261
    paddy19
    Registered Users Posts: 1,145 ✭✭✭paddy19


    JimmyVik wrote: »
    Did you get the right address to send that to.
    Its AviationRegulator@ryanair.ie

    Is this a real email for escalating issues at Ryanair?

    Have you used it, any response from it?


  • Advertisement
  • #262
    johny33
    Registered Users, Registered Users 2 Posts: 55 ✭✭johny33


    I would prefer cash, but I'm ok with vouchers as well. I know I'll be flying with them anyway, so they will be used. However, Air Baltic is offering voucher of flight plus 20 euro on top of it. I think that's the right way to do it.


  • #263
    paddy19
    Registered Users Posts: 1,145 ✭✭✭paddy19


    TheDriver wrote: »
    This is what I did. I went on AIB chargeback form and it says it can't do chargeback for the voucher lark so they've washed their hands of it. On Facebook they're saying it's because of govt regulations.

    govt regulations..... BS1t.

    Chargeback has nothing to do with government regulations it's a process run by the credit card companies.

    From VISA site:

    "Chargebacks are not a legal right, but if you have paid on a Visa debit or credit card, you should address
    a chargeback claim to the bank that issued your card, and they can then put in a request to the retailer’s bank."

    https://www.visa.co.uk/chargeback.html


  • #264
    TheDriver
    Registered Users, Registered Users 2 Posts: 12,655 ✭✭✭✭TheDriver


    johny33 wrote: »
    I would prefer cash, but I'm ok with vouchers as well. I know I'll be flying with them anyway, so they will be used. However, Air Baltic is offering voucher of flight plus 20 euro on top of it. I think that's the right way to do it.

    I wouldn't mind a voucher but I don't trust Ryanair.


  • #265
    Gael23
    Registered Users, Registered Users 2 Posts: 12,125 ✭✭✭✭Gael23


    I would have no problem with a voucher if it was valid for 5 years


  • #266
    Inquitus
    Registered Users, Registered Users 2 Posts: 13,762 ✭✭✭✭Inquitus


    It depends what it was for really, if it was €20 cheapo return to Europe then a voucher isn't a massive inconvenience, but if you are into Ryanair or indeed another airline for say flights for a family of 5 to Alicante in the peak of the summer season you could well be owed 2,3,4k € for this and in these times of people losing jobs, being furloughed etc. that is a significant amount of money to be tied up in a voucher you may never be in a position to use!


  • #267
    joeysoap
    Registered Users Posts: 6,258 ✭✭✭joeysoap


    IngazZagni wrote: »
    This is capitalism folks. A company that has €3.8 Billion in cash reserves is effectively taking interest free loans from hard pressed families struggling to make ends meat. The same company that is expected to announce a €1 Billion profit for FY20 early next month.

    Assuming vouchers become an EU wide standard, then at the very least these vouchers need to have a minimum of 5 years validity and not the 1 year from date of expected travel that Ryanair appear to be currently offering.

    And need to be able to be used by anybody not just the original booker. I would like to be able togive the voucher to my daughter. But I can’t. I have started cash back with Avant- I’ll see how it goes andswitch to the scc if necessary. I believe the time limit is 6 years.


  • #268
    joeysoap
    Registered Users Posts: 6,258 ✭✭✭joeysoap


    Got a call back from Avant. Won’t activate the chargeback until Ryanair return to work and refuse to refund.Said it still be ok to activate then as they had all mr details on recorrd.

    I just don’t know, but the scc is backup ( hopefully they are not influenced by big businesses)


  • #269
    TheDriver
    Registered Users, Registered Users 2 Posts: 12,655 ✭✭✭✭TheDriver


    Surely this is going to cause a massive issue that Governments will have to push the issue.


  • #270
    MadYaker
    Registered Users, Registered Users 2 Posts: 12,290 ✭✭✭✭MadYaker


    TheDriver wrote: »
    Surely this is going to cause a massive issue that Governments will have to push the issue.

    Government will have to decide what’s better. Force Ryanair to pay all refunds and then bail them out using our (likely increased) taxes. Or else let them continue offering vouchers and keep the money they owe to people and hopefully they won’t require a bailout.


  • Advertisement
  • #271
    Beersmith
    Registered Users, Registered Users 2 Posts: 1,424 ✭✭✭Beersmith


    MadYaker wrote: »
    Government will have to decide what’s better. Force Ryanair to pay all refunds and then bail them out using our (likely increased) taxes. Or else let them continue offering vouchers and keep the money they owe to people and hopefully they won’t require a bailout.

    There isn't much case for them needing a bail out. Massive cash reserves and they could raise capital if nessecary.


  • #272
    TheDriver
    Registered Users, Registered Users 2 Posts: 12,655 ✭✭✭✭TheDriver


    MadYaker wrote: »
    Government will have to decide what’s better. Force Ryanair to pay all refunds and then bail them out using our (likely increased) taxes. Or else let them continue offering vouchers and keep the money they owe to people and hopefully they won’t require a bailout.

    It's a difficult one. €200 isn't a major issue once you get it somehow but if its a few grand family holiday that you'll struggle to spend soon on a flight and could do with the cash in your own account, then it is an issue. I know if I had booked a family flight for about 2k, I'd be wanting my money.


  • #273
    paddy19
    Registered Users Posts: 1,145 ✭✭✭paddy19


    IngazZagni wrote: »
    Assuming vouchers become an EU wide standard, then at the very least these vouchers need to have a minimum of 5 years validity and not the 1 year from date of expected travel that Ryanair appear to be currently offering.

    Defo needs to be 5 year and free name chmge.

    Mandatory vouchers are in direct conflict with EU261 negating the 7 day cash refund requirement.

    7 countries so far have brought in local laws to try to work around the regulation .

    But EU261 can only be changed by the council and the EU parlimnent so not going to be anytime soon.


  • #274
    paddy19
    Registered Users Posts: 1,145 ✭✭✭paddy19


    MadYaker wrote: »
    Government will have to decide what’s better. Force Ryanair to pay all refunds and then bail them out using our (likely increased) taxes. Or else let them continue offering vouchers and keep the money they owe to people and hopefully they won’t require a bailout.

    What are you on about a Ryanair bailout?

    Ryanair are of most cash liquid airlines on the planet.

    You mightn't like Michael O'Leary but he knows how to make money!

    https://centreforaviation.com/analysis/reports/wizz-air--ryanair-lead-europe-on-liquidity-for-covid-19-517608


  • #275
    jonnny68
    Closed Accounts Posts: 3,670 ✭✭✭jonnny68


    paddy19 wrote: »
    Waiting for response from airline 8 days gone 7 days to go!

    Love the 15 calendar days limit!

    best of luck, im waiting on them to accept my claim ,i assume i then pay the €25 fee and they start the process is this the way it goes?


  • #276
    JimmyVik
    Registered Users, Registered Users 2 Posts: 5,367 ✭✭✭JimmyVik


    paddy19 wrote: »
    Defo needs to be 5 year and free name chmge.

    Mandatory vouchers are in direct conflict with EU261 negating the 7 day cash refund requirement.

    7 countries so far have brought in local laws to try to work around the regulation .

    But EU261 can only be changed by the council and the EU parlimnent so not going to be anytime soon.




    Thought you couldnt backdate laws either?
    As in when the thing happend the law said you were entitled to a refund. Ryanair broke that law then and there not matter if it is changed for the future.


  • Advertisement
  • #277
    paddy19
    Registered Users Posts: 1,145 ✭✭✭paddy19


    jonnny68 wrote: »
    best of luck, im waiting on them to accept my claim ,i assume i then pay the €25 fee and they start the process is this the way it goes?

    SCC back in 24 hours for me...

    Yeah that's it keep us updated.

    They have a nice day tracker under Events so you can see if and when the airline responds.....


  • #278
    paddy19
    Registered Users Posts: 1,145 ✭✭✭paddy19


    JimmyVik wrote: »
    Thought you couldn't backdate laws either?
    As in when the thing happend the law said you were entitled to a refund. Ryanair broke that law then and there not matter if it is changed for the future.

    We live in strange times.

    The Government have emergency legislation which probably allows them to do virtually anything.

    If they can stop you driving more than 2km from your home a wee change in the debt laws should be easy peasie.

    I wouldn't see any legal problem in the Greeks approach.
    The debt wouldn't be wiped out it would be delayed.

    Lawyers love delays.


  • #279
    Gooser14
    Registered Users, Registered Users 2 Posts: 1,649 ✭✭✭Gooser14


    Gael23 wrote:
    I would have no problem with a voucher if it was valid for 5 years


    I would have a problem as there is no guarantee that the company would still be there to honour the voucher. It's not unheard of for companies to go into administration thereby rendering the voucher worthless.


  • #280
    Gael23
    Registered Users, Registered Users 2 Posts: 12,125 ✭✭✭✭Gael23


    Gooser14 wrote: »
    I would have a problem as there is no guarantee that the company would still be there to honour the voucher. It's not unheard of for companies to go into administration thereby rendering the voucher worthless.

    Would MOL be cunning enough to do that?


  • #281
    billy few mates
    Registered Users Posts: 6,920 ✭✭✭billy few mates


    Under their own terms and conditions you can't buy a voucher for someone under sixteen years of age, look for a refund of the money you gave them for the family holiday with a load of toddlers and they force you to take a voucher...


  • Advertisement
  • #282
    jonnny68
    Closed Accounts Posts: 3,670 ✭✭✭jonnny68


    paddy19 wrote: »
    SCC back in 24 hours for me...

    Yeah that's it keep us updated.

    They have a nice day tracker under Events so you can see if and when the airline responds.....

    i sent an email to sccadmin@courts.ie as i haven't heard anything back since Monday my case was reassigned, i cant see that events tab on the website?


  • #283
    paddy19
    Registered Users Posts: 1,145 ✭✭✭paddy19


    jonnny68 wrote: »
    i sent an email to sccadmin@courts.ie as i haven't heard anything back since Monday my case was reassigned, i cant see that events tab on the website?

    Just login to your account.
    It's about mid page.
    There are 5 tabs Clamant Respondent Case Details Events Court Docuemnts.

    Just click on Events and it will show you the events and the days clocking up.


  • #284
    joeysoap
    Registered Users Posts: 6,258 ✭✭✭joeysoap


    If your over 70 and cocooning are you expected to turn up in Swords?

    If you asked for a refund and you receive the voucher , don’t want it, don’t use it, and it expires, Will Ryanair then issue a refund? I thought Eoghan Corry said this on Vm1 this morning in relation to Aer Lingus vouchers ( 5 years?)


  • #285
    paddy19
    Registered Users Posts: 1,145 ✭✭✭paddy19


    joeysoap wrote: »
    If your over 70 and cocooning are you expected to turn up in Swords?

    If you asked for a refund and you receive the voucher , don’t want it, don’t use it, and it expires, Will Ryanair then issue a refund? I thought Eoghan Corry said this on Vm1 this morning in relation to Aer Lingus vouchers ( 5 years?)

    You don't have to go to court.

    You don't need a lawyer.

    You just create an account, file in your details.
    They check if it's valid.
    You pay non refundable €25.
    The airline either pays up, or if it does not come back within 15 Calendar you win.

    I posted the 5 step guide here

    https://www.boards.ie/vbulletin/showthread.php?t=2058071799


  • #286
    joeysoap
    Registered Users Posts: 6,258 ✭✭✭joeysoap


    They also.require a phone number. I gave 03301007838 fwiw.


  • #287
    TheDriver
    Registered Users, Registered Users 2 Posts: 12,655 ✭✭✭✭TheDriver


    The aviation regulator has initiated my case with Ryanair.


  • #288
    Icepick
    Registered Users, Registered Users 2 Posts: 2,456 ✭✭✭Icepick


    MadYaker wrote: »
    Government will have to decide what’s better. Force Ryanair to pay all refunds and then bail them out using our (likely increased) taxes. Or else let them continue offering vouchers and keep the money they owe to people and hopefully they won’t require a bailout.
    Ryanair has 3.5 billion in cash, of which 2.1 is cash on hand and they pay no dividends.
    They just don't want to spend cash so they can buy other bankrupt airliners and O'Leary can swim in it.


  • #289
    Icepick
    Registered Users, Registered Users 2 Posts: 2,456 ✭✭✭Icepick


    And if they want to OFFER me a voucher, it needs to be valid for at least 2 years and carry a 10% premium for me to even consider it.


  • #290
    JimmyVik
    Registered Users, Registered Users 2 Posts: 5,367 ✭✭✭JimmyVik


    Icepick wrote: »
    And if they want to OFFER me a voucher, it needs to be valid for at least 2 years and carry a 10% premium for me to even consider it.


    5 years and a 10% premium 2 years is 3 years short of what is legally fair now on gift vouchers.


  • #291
    Caranica
    Registered Users, Registered Users 2 Posts: 10,161 ✭✭✭✭Caranica


    JimmyVik wrote: »
    5 years and a 10% premium 2 years is 3 years short of what is legally fair now on gift vouchers.

    Ryanair pointing out that as they are not gift vouchers they are not legally required to have 5 years validity.


  • Advertisement
  • #292
    jonnny68
    Closed Accounts Posts: 3,670 ✭✭✭jonnny68


    i have to resubmit my claim as i didnt give booking reference numbers, details of travel.,etc but ive only got 3 booking references out of 6 i cant even find the other booking references in my email, was onto the small claims court they said just to forward whatever info you have on, but they are closed right now so this might even take longer than anticipated.


  • #293
    jonnny68
    Closed Accounts Posts: 3,670 ✭✭✭jonnny68


    TheDriver wrote: »
    The aviation regulator has initiated my case with Ryanair.

    please give details of how you applied to them>


  • #294
    TheDriver
    Registered Users, Registered Users 2 Posts: 12,655 ✭✭✭✭TheDriver


    jonnny68 wrote: »
    please give details of how you applied to them>
    It's on their website, travellers rights section and there's a link to a form. I attached a PDF of the emails promising refund and then no refund.


  • #295
    Boxcar_Willie
    Registered Users, Registered Users 2 Posts: 437 ✭✭Boxcar_Willie


    We need government to issue a formal warning and start revoking licences if refunds are not promptly processed.


  • #296
    joeysoap
    Registered Users Posts: 6,258 ✭✭✭joeysoap


    I got case not initiated back. Not surprised as i omitted as booking number :o but in my defense I was interrupted twice. Do I just fill it in again this time giving all the details or wait. The case is shaded grey, so I can’t add details. Thanks.:o


  • #297
    Pat Dunne
    Registered Users, Registered Users 2 Posts: 3,006 ✭✭✭Pat Dunne


    Ryanair have stated the following when seeking a cash refund.
    You can request a cash refund however bear in mind we will place your request in the cash refund queue until the COVID-19 emergency has passed.

    https://www.ryanair.com/ie/en/useful-info/refund-voucher
    Naturally you have to scroll down the page for quite some time to see this.

    TheDriver wrote: »
    It's on their website, travellers rights section and there's a link to a form. I attached a PDF of the emails promising refund and then no refund.

    Have you made a complaint to the carrier in regard of the cancellation?
    Did you wait the 4/6 week period to receive a response?
    https://www.iaa.ie/news/2020/03/20/car-guidance-note-on-airline-flight-cancellations

    This is simply more bureaucratic obfuscation on the part of the Irish Aviation Authority.
    As per usual the Irish consumer is been hung out to dry, yet again!


  • #298
    paddy19
    Registered Users Posts: 1,145 ✭✭✭paddy19


    Boxcar_Willie wrote: »
    We need government to issue a formal warning and start revoking licences if refunds are not promptly processed.

    Nobody is regulating the airlines:
    This reminds me of the banks when the regulator was asleep at the wheel.

    Ryanair are breaking the 7 day cash refund requirement of EU 261 Section 8.

    Not only are they breaking the law but they saying that they have no intention of making any attempt to comply with the law until Covid is over.

    "You can request a cash refund however bear in mind we will place your request in the cash refund queue until the COVID-19 emergency has passed."

    https://www.ryanair.com/ie/en/useful-info/refund-voucher

    The pathetic statement from the Commission for Aviation Regulation shows why Michael O'Leary knows that he can break the law with impunity.

    The regulator has swallowed the rubbish from Ryanair that they can't process refund requests because they don't have enough disks to meet Covid safe distancing requirements.
    "the high volume of calls that airlines are dealing with and the absolute need to safeguard the welfare of staff. "
    https://www.aviationreg.ie/news/regulation-ec-2612004-guidance-note-on-flight-cancellations-refunds-and-vouchers.962.html

    The obvious question why are calls required?
    Passengers complete the refund request form online.
    No passenger wants to talk to Ryanair who will tell them they must complete the form online.

    Ryanair could automatically process every refund request it has in 72 hours.
    There is no need for human intervention.
    Airlines run some of the most complex computer systems in the world.

    They have the computing power, they have 300 programmers in Ryanair Labs.

    What is missing is the motivation that should come from the regulator.

    Probably not possible but if the regulator could impose a €100 penalty per day
    for every refund not paid, the airlines would clear the backlog in jig time.


  • #299
    Charlie-Bravo
    Registered Users, Registered Users 2 Posts: 5,701 ✭✭✭Charlie-Bravo


    I have a cancelled flight and have now received the refund voucher email. I can't believe, no wait, I can believe this by Ryanair - one of the reasons I hate flying with them.

    I'll be keeping an eye on this thread on best possible avenues for getting the proper refund. I might enquire to the credit card company in this chargeback route.

    -. . ...- . .-. / --. --- -. -. .- / --. .. ...- . / -.-- --- ..- / ..- .--.



  • #300
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 6,677 Mod ✭✭✭✭Sheep Shagger


    Love it when people say they hate flying Ryanair but they still book with them.

    Check out the dozens of threads on how to get a refund.


  • Advertisement
  • #301
    Liamo57
    Closed Accounts Posts: 157 ✭✭Liamo57


    I just accepted the voucher from the flutes this evening as they piss you off trying to get a refund. Ill be flying with the hoors again so I reckon the voucher is better an nothing. I hope OLeary gets a septic boil in his hole


Advertisement