GoMo experience not good so far

Páid · 08-01-2020 5:26pm

I ordered a second SIM today for this exact reason too.

tandcapply · 09-01-2020 6:26am

Anyone else in Monkstown, County Dublin still with no signal?
Stil nothing from GOMO and had multiple friends over checking and all confirmed that we've still no signal in the area

tuxy · 09-01-2020 7:49pm

Just got my sim and have a strong signal strength(same as Vodafone)

Only getting 0.2 Mbps which I believe is the same as people who have hit the cap.
Does it take long for the full speed to unlock?

SCOOP 64 · 09-01-2020 7:51pm

My phone number didn't port today, should have ported a t 12.45pm, this is the second Gomo card i ordered didn't have a problem porting with first card.

This is it · 09-01-2020 8:00pm

tuxy wrote: »

Just got my sim and have a strong signal strength(same as Vodafone)

Only getting 0.2 Mbps which I believe is the same as people who have hit the cap.
Does it take long for the full speed to unlock?

Should've been instant.

tuxy · 09-01-2020 8:13pm

Strange, I was getting over 100 Mbps on vodafone payg. If I could just get 3 Mps with gomo I'd be happy.

This is it · 09-01-2020 8:33pm

Is it on 3G or 4G? Shouldn't be that bad

tuxy · 09-01-2020 8:52pm

4G , now getting 0.6 Mps. This is at home and I don't care about the speed here since I am always connected to WIFI.
I'll have to test in other locations to see if the service is good enough for me to keep using.

podgemonster · 09-01-2020 11:17pm

Sorted. Had to connect up the router to the laptop physically go to that network settings and create a new APN profile.

Speed test 11down 3 up

This is it · 09-01-2020 11:20pm

podgemonster wrote: »

Sorted. Had to connect up the router to the laptop physically go to that network settings and create a new APN profile.

Speed test 11down 3 up

Will do the job for most things!

tuxy · 09-01-2020 11:41pm

1.5 Mbps now, looks like serious contention where I live. It may still work ok for me as I usually only need data when I'm outside of my home town.

tuxy · 10-01-2020 1:39pm

The port was flawless, 2fa working perfectly with my bank. Data is still very slow but consistent so I can listen to music and podcasts and also use google maps without it cutting. So it has its flaws but may work well for the type of useage I have.

_Kaiser_ · 12-01-2020 10:24pm

Anyone having an issue with 2-factor texts from Twitter?

Not having any problems with texts from the bank or others, but reset my phone yesterday and couldn't get Twitter's one. Worked around it and it could be something on their side but thought I'd ask

First problem I've had since October though (and fairly trivial at that) so no big deal either way.

BailMeOut · 12-01-2020 10:51pm

When you call a GoMo number what is that beep you hear right before it starts ringing? Never noticed calling other numbers?

tuxy · 12-01-2020 11:31pm

Final update.
Data speed is unusable at my house but as I said that's fine since I'm on wifi at home. It's veru serious contention in my area as it's reasonably fast very early in the morning then sub 1Mbps at all other times of day.

In other areas speed is ok, much slower than vodafone but fast enough for what I do.
I can stream spottily and listen to podcasts while driving, google maps and basic browsing works fine. Youtube usually works ok at 720p.
For €10 a month this is perfect for my usage case but would not be suitable for everybody.

Sir Oxman · 12-01-2020 11:37pm

tuxy wrote: »

4G , now getting 0.6 Mps. This is at home and I don't care about the speed here since I am always connected to WIFI.
I'll have to test in other locations to see if the service is good enough for me to keep using.

Your nearest mast is 3g then.
Switch it to 3g you should get approx 8 down
My nearest mast was 3g only but recently it must have been upgraded and 4g at home is decent though like you, I don't need it.

tuxy · 12-01-2020 11:49pm

Sir Oxman wrote: »

Your nearest mast is 3g then.
Switch it to 3g you should get approx 8 down
My nearest mast was 3g only but recently it must have been upgraded and 4g at home is decent though like you, I don't need it.

I tried that and got around 1Mbps as usual. Connection showed as H+ instead of the normal 4G so it did switch but made no difference.
I can get 20Mbps at home from 2am - 5am then around 1Mbps at all other times.

Sir Oxman · 13-01-2020 8:38am

tuxy wrote: »

I tried that and got around 1Mbps as usual. Connection showed as H+ instead of the normal 4G so it did switch but made no difference.
I can get 20Mbps at home from 2am - 5am then around 1Mbps at all other times.

That;s a bummer but as you say, like myself I never use data at home - your nearest mast must be completely saturated!

fjon · 13-01-2020 8:41am

BailMeOut wrote: »

When you call a GoMo number what is that beep you hear right before it starts ringing? Never noticed calling other numbers?

This is common with all networks, and means that the number you are calling ported from another network at some stage. I guess it was useful way back when when Vodafone/ Esat had cheaper rates for calling people on the same network (you could tell who was on what network based on whether they were 086 or 087), but it's not very useful nowadays.

tandcapply · 18-01-2020 7:17am

Anyone knows if I can see out of bundle charges before the end of month bill?
I've accidentally rang back a scam number from France (actually was expecting a call from mainland Europe) and now not sure how much will it cost me and rather not wait until end of January.

byrnefm · 18-01-2020 8:28pm

Has anyone ported from Post Mobile successfully to GoMo? My father has tried in vain for well over a month. GoMo is saying it is a Vodafone problem. Every time my Dad gets a notification from GoMo to try again, the app says "Port already in progress" .. and doesn't let him continue...

JTMan · 18-01-2020 9:23pm

byrnefm wrote: »

Has anyone ported from Post Mobile successfully to GoMo? My father has tried in vain for well over a month. GoMo is saying it is a Vodafone problem. Every time my Dad gets a notification from GoMo to try again, the app says "Port already in progress" .. and doesn't let him continue...

He is not the first one to experience this issue. Have a read of this thread ...
https://touch.boards.ie/thread/2058034258/1

Either escalate this with Vodafone or you could try switching to Three and then switch to GoMo. I.e. double switch.

byrnefm · 19-01-2020 12:01pm

Thanks JTMan . I've passed the info on!

derekbro · 23-01-2020 4:58pm

Has anybody's internet been awful the last couple of days? Today it wont connect to 4g, on H most of the time and feels ridiculously slow, speedtests average at about 1 Mbps dl, 0.5 up, latency was 1245ms in one test. Had been working fine since I signed up in october.

Have tried putting it in Airplane mode and back on again, turning off phone for 5 minutes but no change. I'm in Dublin city centre.

podgemonster · 24-01-2020 12:02am

derekbro wrote: »

Has anybody's internet been awful the last couple of days? Today it wont connect to 4g, on H most of the time and feels ridiculously slow, speedtests average at about 1 Mbps dl, 0.5 up, latency was 1245ms in one test. Had been working fine since I signed up in october.

Have tried putting it in Airplane mode and back on again, turning off phone for 5 minutes but no change. I'm in Dublin city centre.

Mines been off for 2 nights now. In West cork. Bit annoying

Satellite11 · 24-01-2020 12:02pm

hi guys
would anyone be able to provide a contact number for GOMO?

Recently signed up but now need to cancel because my phone will need to be unlocked

I cannot get into my account because it keeps stating my DOB wasn't the one used at registration

Very frustrating as I am now between 2 networks with no coverage

Any help much appreciated

Gadgetman496 · 24-01-2020 12:34pm

Satellite11 wrote: »

hi guys
would anyone be able to provide a contact number for GOMO?

Recently signed up but now need to cancel because my phone will need to be unlocked

I cannot get into my account because it keeps stating my DOB wasn't the one used at registration

Very frustrating as I am now between 2 networks with no coverage

Any help much appreciated

1800 210 342

JTMan · 24-01-2020 6:52pm

Gadgetman496 wrote: »

1800 210 342

That number is for complaints after someone has contacted CS and got nowhere.

The poster with the issue should contact customer care, one way is via Twitter DM.

yrreg0850 · 25-01-2020 10:14pm

Ported from Eir mid December , took 28 hours two emails and , two tweets.

My wife ported today --max two minutes !!!

Irish_rat · 25-01-2020 10:21pm

Data is terrible on gomo but everything else is good. I've got WiFi at work and home so it doesn't bother me. It's not for everyone

tuxy · 25-01-2020 10:41pm

Irish_rat wrote: »

Data is terrible on gomo but everything else is good. I've got WiFi at work and home so it doesn't bother me. It's not for everyone

How terrible for you?
Data is not great when it come to speed but I can always stream music and use google maps in in the car. Coverage is ok.

Bummer1234 · 28-01-2020 1:31pm

Doesn't look like its gonna be turning on 5G on gomo anytime soon according to this

https://www.siliconrepublic.com/comms/eir-gomo-5g-huawei-broadband

tuxy · 28-01-2020 1:44pm

Bummer1234 wrote: »

Doesn't look like its gonna be turning on 5G on gomo anytime soon according to this

https://www.siliconrepublic.com/comms/eir-gomo-5g-huawei-broadband

That's fine by me. I wouldn't expect them to make their more expensive service obsolete.

cookie1977 · 30-01-2020 10:39pm

Not getting amazing 5g speeds (sub good 4g) but still picking up 5g signal on gomo in multiple areas in south dublin

Heraldoffreeent · 30-01-2020 11:09pm

cookie1977 wrote: »

Not getting amazing 5g speeds (sub good 4g) but still picking up 5g signal on gomo in multiple areas in south dublin

Interesting, I saw Carolann Lennon quoted in Silicon Republic, saying they weren't looking to extend 5G to GOMO users earlier this week.

I'm mulling over buying a 5G handset for this but also for 3 when they launch.

Irish_rat · 31-01-2020 8:03pm

tuxy wrote: »

How terrible for you?
Data is not great when it come to speed but I can always stream music and use google maps in in the car. Coverage is ok.

Web browsing is very slow. Somehow spotify plays fine. Overall good value though!

Damiencm · 18-02-2020 1:27pm

Away in poland for a few days and no data roaming available. Got onto to gomo chat to be told its a 'known issue' but currently unresolved.

Rights balls as I really needed my phone to contact people here.

WildIreland · 18-02-2020 2:14pm

Irish_rat wrote: »

Data is terrible on gomo but everything else is good. I've got WiFi at work and home so it doesn't bother me. It's not for everyone

I've found data very consistent since switching -- solid 3G signal giving around 8mbps in rural areas, and solid 4G connection in towns and cities averaging 20+mbps and up to 70+mbps in places. Best connection speeds while roaming in the UK on EE -- 102mbps.

Odyssey 2005 · 18-02-2020 8:24pm

Am considering changing from 3 to gomo. Contract is up in 4 weeks and I'm done buying expensive phones. Present contract is @45pm . Have been offered all you can eat everything from 3 for €30 on a sim only plan. Is gomo worth chancing?. I haven't had any problems whatsoever with 3 in over 10/14 years.

yrreg0850 · 18-02-2020 9:52pm

I changed in early Dec and am satisfied since with no problems.
As you can see from early in the thread there were some terrible problems with porting . I was without service for 28 hours while porting.

My wife ported over early Jan and was without service for approx 2 minutes.
They would seem to have got their act in order as regards porting.

rn · 18-02-2020 10:19pm

For the parts that work; data, voices and texts it's fine and good value for money. If you've a problem, it's very difficult to get sorted.

Probably worth the gamble. You can always switch back.

SmartinMartin · 18-02-2020 10:27pm

I have been trying to port over since last October. Still hasn't happened. Disaster of a company if there's a problem. Utterly ****in useless.

New Home · 18-02-2020 11:34pm

Odyssey 2005 wrote: »

Am considering changing from 3 to gomo. Contract is up in 4 weeks and I'm done buying expensive phones. Present contract is @45pm . Have been offered all you can eat everything from 3 for €30 on a sim only plan. Is gomo worth chancing?. I haven't had any problems whatsoever with 3 in over 10/14 years.

Get the SIM card to start off with, and use the new number for a few days/weeks just to see how it works for you. If you're happy with it, then port the number over. That would be by advice, anyway.

Odyssey 2005 · 19-02-2020 1:14am

New Home wrote: »

Get the SIM card to start off with, and use the new number for a few days/weeks just to see how it works for you. If you're happy with it, then port the number over. That would be by advice, anyway.

Excellent plan. Thanks for the idea.

ps200306 · 27-03-2020 7:44pm

New Home wrote: »

Get the SIM card to start off with, and use the new number for a few days/weeks just to see how it works for you. If you're happy with it, then port the number over. That would be by advice, anyway.

Can you port number over later via the GoMo website without having to try to contact a human? I know you can schedule the port when signing up, but if i defer till later (as I would like to do, given some of the horror stories) will I then be stuck trying to contact their useless support? Been working absolutely trouble-free on 48months for years and just want the extra data/minutes. Can't afford any loss of access to my own number.

Once you request the number port, how long does it take?

punisher5112 · 27-03-2020 8:01pm

ps200306 wrote: »

Can you port number over later via the GoMo website without having to try to contact a human? I know you can schedule the port when signing up, but if i defer till later (as I would like to do, given some of the horror stories) will I then be stuck trying to contact their useless support? Been working absolutely trouble-free on 48months for years and just want the extra data/minutes. Can't afford any loss of access to my own number.

Once you request the number port, how long does it take?

Sign in and change or select date, usually very quickly it changes when on a good day...

Obviously some have had issues.

Try do change on a weekday.

lighthouse · 27-03-2020 8:04pm

ps200306 wrote: »

Can you port number over later via the GoMo website without having to try to contact a human? I know you can schedule the port when signing up, but if i defer till later (as I would like to do, given some of the horror stories) will I then be stuck trying to contact their useless support? Been working absolutely trouble-free on 48months for years and just want the extra data/minutes. Can't afford any loss of access to my own number.

Once you request the number port, how long does it take?

Yes you can port over from the website. For me there were no problems when I ported over last October. Never had any need to contact them.

august12 · 27-03-2020 8:25pm

ps200306 wrote: »

Can you port number over later via the GoMo website without having to try to contact a human? I know you can schedule the port when signing up, but if i defer till later (as I would like to do, given some of the horror stories) will I then be stuck trying to contact their useless support? Been working absolutely trouble-free on 48months for years and just want the extra data/minutes. Can't afford any loss of access to my own number.

Once you request the number port, how long does it take?

I ported about 2 months after purchase, initially used it in a wifi router and then ported to an existing mobile number, took less than 24 hours and that was over a weekend. No customer service required, can be done within the account.
PS, no loss of service either, when your existing service stops,.just insert the new sim.

Fotish · 30-03-2020 1:15pm

My connection seems to be chocked even though I have only used 3.66 GB of data ?
This happened yesterday, has anybody else noticed the same problem ?

g6fdyotp5nj2l7 · 30-03-2020 1:41pm

Fotish wrote:

My connection seems to be chocked even though I have only used 3.66 GB of data ? This happened yesterday, has anybody else noticed the same problem ?

I haven't noticed anything myself but with so many working from home is it possible it's just more people using it.

GoMo experience not good so far

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