Google Pixel 3a €249 on Vodafone (In Stock!)

Cheers! wrote: »

I ordered one, got an error message and I didn't receive a confirmation email, so I kept trying, until they maxed out my credit card! Therefore I paid over €1k in error and not even the store managers would help me, just told me to call customer care and then customer care would tell me to go to the store as they had no record, as I didn't even have an order number, due to not receiving a confirmation email!!!

What a joke!

How did you get the one pixel without a tracking number and did they refund your credit card?

https://www.rte.ie/news/business/2019/1120/1094139-vodafone-to-refund-73-000-customers-a-total-of-417-000/

Don't seem to worry much about the customers...

yes its a complete mess, for me when i ordered Friday my funds were pending.. order was cancelled saturday, then i was actually credited money from vodafone for the order back into my account sunday night.. so i had the money back while still a pending charge on my account... then monday the pending charge left my account so i was left back where i started... i almost went in to order again last night but can't face the messing.. its out of stock now anyway..

Ush1 wrote: »

How did you get the one pixel without a tracking number and did they refund your credit card?

Just got a call from the store that I choose for click and collect saying to collect it!
They refunded the overpayments after I spent hours on to them and visited a few stores, most people I met or talked to in the phone were just extremely eager to pass me to another team!

I finally got in yesterday morning at about 9am when they were briefly back in stock. I was fully expecting the order to be cancelled, but I didn't get the cancellation mail.

Showing today as dispatched, so here's hoping.

maki wrote: »

I ordered yesterday morning and just got a call from the Vodafone store saying mine is ready for collection. I also just got a text saying that my port from my new Eir sim was rejected by Eir. Looks like it's total luck if the order goes through or not.

seven stars wrote: »

I finally got in yesterday morning at about 9am when they were briefly back in stock. I was fully expecting the order to be cancelled, but I didn't get the cancellation mail.

Showing today as dispatched, so here's hoping.

Same boat, ordered yesterday at about 11:30am, currently showing as dispatched. Now I wait and hope I guess.

My tracking history only became visible to me when attempt #14 generated an actual confirmation mail with a reference, allowing me to look it up and discover 13 'order cancelled' references dated between Friday and Sunday last.

I gave up when order #14 (where I tried opting for store pick-up instead of delivery) was cancelled on Sunday afternoon for 'criteria' reasons.

I've now received a brand new order confirmation email dated Monday 20 November (late morning), with a reference number which allows me to log in and see my tracking history, but which doesn't appear there.

And in this email confirmation of an order I never placed, the address of my local Vodafone store is given as my billing address as well as delivery address.

Incompetent shower of gobshytes.

Edit: Interestingly, all my own order attempts have reference numbers beginning with '2947....' (but not in chrono-numerical order).
This latest one (which I didn't place) begins with '5622....'. Possibly supporting the theory ventured above that some bunch of poor assholes are sitting at their desks manually sifting through hundreds of system-cancelled orders, trying to mop up the mess. And the broken ordering system system still continues to take payment from people's cards, even as the non-fulfilling orders continue to come in?

"Shur as long as we give it back eventually, what harm? Oh, and sorry for maxing out your credit card a month before Christmas."

I ordered yesterday afternoon, cancelled last night. I had previously bought one at €249 but used a different email address, delivery address and a shortened version of my name this time. Ah well.

CC was charged. Has anyone actually gotten a full refund yet?

Mine says cancelled now but i assume its delivered to store....will collect it today

Some of the stuff the customer support are coming out with is off the wall.

One fella told me to try order again after having 720 debited from my account and no confirmation or tracking, even though he said all the previous orders were cancelled and couldn't tell me why they were cancelled.

Then he goes why don't you go to the shop and buy it and I told him its online only, he tells me it isn't then I hear someone in the background correcting him and he tells me no I can't actually go to the shop.

Then another agent said go to the shop and ask them to order it as you are likely not ordering it correctly. I work in IT and nearly burst out laughing.

daheff wrote: »

I was talking to an online agent. They told me that they had to manually instruct the refund for my cancelled order! I asked them what would have happened if I hadn't contacted them to ask....I was told I wouldn't have been refunded.

As per their complaints procedure, I requested a complaint ref and was told I would need to wait for a customer service person to ring me back with the reference. :eek::eek:

I guess I'm going to be instructing a chargeback so!

Can you tell me how you managed to reach them? Every chat/number I've called has been a dead end.

Sappy404 wrote: »

Can you tell me how you managed to reach them? Every chat/number I've called has been a dead end.

chat online on vodafone.ie

maki wrote: »

Mine did the exact same, but it actually was dispatched. In fact it's still sitting on "Your order is being processed" even though I've received the phone.

Same here , If you saw dispatched at some point expect delivery tomorrow - Phone arrived today but its a present for my son for Christmas so it will remailn unopened until the big day.

WhiteMemento9 wrote: »

There is no way that can be right. You have to manually request the money back even though they took the money without providing any service. Surely this is getting into the illegal territory? That just can't be the practice under the law?

Having followed this thread over the last two weeks, I think more than a little consideration has to go to the possibility that utter incompetence is a factor here.