Eir GoMo - €9.99/month SIM only (unlimited calls, texts and 80GB data, 10Gb EU Roam

Fr_Dougal · 23-10-2019 10:01AM

BarryD2 wrote: »

Can anyone point to where the T&Cs are available? I heard this service discussed yesterday and the €10 a month for life was emphasised.

But what does 'life' mean in this contract? They can hardly be asking people to commit to €120 annually for the rest of their days on this earth?

This was discussed in the context that by locking people in for a time period they could guarantee a revenue stream, so 'life' must mean something. We all know that 'unlimited data' does not mean unlimited data in the Mobile Phone World View but what does 'life' mean in GoMo Speak? Anyone?

I’ve seen it before where “life” means the life of the plan etc., that was with a TomTom lifetime free updates. I’d be confident it doesn’t mean for as long as the customer lives. It’s probably tucked away somewhere in the t&cs.

BarryD2 · 23-10-2019 10:05AM

daheff wrote: »

its 30 days notice to cancel.

You wouldnt be able to enter into a contract of unlimited duration for something like this. Even if you could, as soon as it got out there would be mayhem.

OK, thanks - does anyone have a link to the T&Cs. We couldn't find them last night.

I'm surprised though if it turns out that it's €9.99 a month for as long the customer wants but they can cancel same with 30 days notice. Sure, there's no security in terms of revenue flow for the new provider in that. Where's the logic - how does this work for GoMo?

Edit - found it now https://gomo.ie/terms/

HighLine · 23-10-2019 10:11AM

physioman wrote: »

Having a disaster with gomo. Ended up cancelling

Hello! Next available customer representative will be with you shortly.
Representative Rachel has joined the session
Rachel [9:37:00 AM]
Hey! Thanks for getting in touch. My name is Rachel. How can I help?
You [9:38:42 AM]
I was chatting to you on Monday and you said my SIM was dispatched and I would get a text/email when it was out for delivery. I didn't get the SIM yesterday but when I contacted chat yesterday they said it was delivered. Where is my SIM
Rachel [9:39:20 AM]
Hi #### can you send the following so i can look into this Account number
Mobile number
Address
Full name
date of birth
email
You
Rachel [9:43:08 AM]
Hi #### i can see that your order is not fully complete which means it has not been delivered
You [9:43:36 AM]
Where is my SIM?
Rachel [9:43:50 AM]
The Delivery of the sim can take up to 10 working days due to the high volume of orders
You [9:44:30 AM]
Sorry you told me on Monday it was dispatched and yesterday Michelle told me it was delivered
You [9:44:56 AM]
What is going on?
Rachel [9:45:38 AM]
it has definitely not been delivered your order is not complete
You [9:46:56 AM]
But why would she say it is? I ordered on the first day the offer came out. Everyone one I know who has signed up after me has got their SIM. Someone is telling me lies now
Rachel [9:48:10 AM]
i can not speak on behalf of another agent but from your account details it is showing today that your order is not complete which means that it has not been delivered. have you received a text from An Post?
You [9:48:48 AM]
No I haven't. It should have been here by now.
You [9:49:14 AM]
Other people I know didn't get emails or texts and still had theirs delivered
Rachel [9:50:32 AM]
we do have to advise up to 10 working days due to the high volume of orders
You [9:51:34 AM]
Sorry but when I signed up it was 2 days , then when chatting to you on Monday you said 5 days and now 10 days. Has my SIM been dispatched or Not?
Rachel [9:53:30 AM]
apologies for the inconvenience, but there is a backlog in the orders. you sim will be with you within 10 days from date of ordering
You [9:53:50 AM]
Has it been dispatched or Not?
You [9:55:08 AM]
Hello?
Rachel [9:55:48 AM]
Your account is showing partial which means it is on the way but we can not give you a specific date
You [9:56:06 AM]
Has it been dispatched yet?
Rachel [9:57:04 AM]
as i have said your account is showing that it is on its way but i can not give you a specific date
You [9:57:16 AM]
When was it dispatched
Rachel [9:57:46 AM]
we do not have the dates as we do not have a tracking
You [9:58:10 AM]
Well you were able to tell me on Monday that it was dispatched
You [9:58:36 AM]
Why are you lieing to me Rachel
Rachel [9:58:40 AM]
we can only see the status on it not the date
You [9:59:36 AM]
Well you could tell me Monday that it was dispatched on Monday and I would have it yesterday. Then on chat yesterday they tell me it is delivered.
Rachel [10:00:38 AM]
on Monday the delivery time was 5 working days not 10 but due to high volumes of orders the delivery is recommended for 10 days
You [10:01:02 AM]
But you told me I would have it yesterday?

Basically cancelled after that

Feel bad for "Rachel" having to deal with people like this all day every day.

Elsewhere.. GoMo contacted me to say the voicemail issue would be resolved this evening.. will wait and see.

rustledjimmies · 23-10-2019 10:11AM

Or possibly it's 4G for life? Eventually once 5G, etc. start rolling out and new price plans too then, over time, this deal will look less attractive.

_feedback_ · 23-10-2019 10:13AM

physioman wrote: »

Having a disaster with gomo. Ended up cancelling

Hello! Next available customer representative will be with you shortly.
Representative Rachel has joined the session
Rachel [9:37:00 AM]
Hey! Thanks for getting in touch. My name is Rachel. How can I help?
You [9:38:42 AM]
I was chatting to you on Monday and you said my SIM was dispatched and I would get a text/email when it was out for delivery. I didn't get the SIM yesterday but when I contacted chat yesterday they said it was delivered. Where is my SIM
Rachel [9:39:20 AM]
Hi #### can you send the following so i can look into this Account number
Mobile number
Address
Full name
date of birth
email
You
Rachel [9:43:08 AM]
Hi #### i can see that your order is not fully complete which means it has not been delivered
You [9:43:36 AM]
Where is my SIM?
Rachel [9:43:50 AM]
The Delivery of the sim can take up to 10 working days due to the high volume of orders
You [9:44:30 AM]
Sorry you told me on Monday it was dispatched and yesterday Michelle told me it was delivered
You [9:44:56 AM]
What is going on?
Rachel [9:45:38 AM]
it has definitely not been delivered your order is not complete
You [9:46:56 AM]
But why would she say it is? I ordered on the first day the offer came out. Everyone one I know who has signed up after me has got their SIM. Someone is telling me lies now
Rachel [9:48:10 AM]
i can not speak on behalf of another agent but from your account details it is showing today that your order is not complete which means that it has not been delivered. have you received a text from An Post?
You [9:48:48 AM]
No I haven't. It should have been here by now.
You [9:49:14 AM]
Other people I know didn't get emails or texts and still had theirs delivered
Rachel [9:50:32 AM]
we do have to advise up to 10 working days due to the high volume of orders
You [9:51:34 AM]
Sorry but when I signed up it was 2 days , then when chatting to you on Monday you said 5 days and now 10 days. Has my SIM been dispatched or Not?
Rachel [9:53:30 AM]
apologies for the inconvenience, but there is a backlog in the orders. you sim will be with you within 10 days from date of ordering
You [9:53:50 AM]
Has it been dispatched or Not?
You [9:55:08 AM]
Hello?
Rachel [9:55:48 AM]
Your account is showing partial which means it is on the way but we can not give you a specific date
You [9:56:06 AM]
Has it been dispatched yet?
Rachel [9:57:04 AM]
as i have said your account is showing that it is on its way but i can not give you a specific date
You [9:57:16 AM]
When was it dispatched
Rachel [9:57:46 AM]
we do not have the dates as we do not have a tracking
You [9:58:10 AM]
Well you were able to tell me on Monday that it was dispatched
You [9:58:36 AM]
Why are you lieing to me Rachel
Rachel [9:58:40 AM]
we can only see the status on it not the date
You [9:59:36 AM]
Well you could tell me Monday that it was dispatched on Monday and I would have it yesterday. Then on chat yesterday they tell me it is delivered.
Rachel [10:00:38 AM]
on Monday the delivery time was 5 working days not 10 but due to high volumes of orders the delivery is recommended for 10 days
You [10:01:02 AM]
But you told me I would have it yesterday?

Basically cancelled after that

Top tip: Don't treat customer service representatives like sh*t and you'll have a better chance of getting things sorted...

I contacted them about the voicemail issue to see was there an update and they're still saying 24 hours

Denisoftus · 23-10-2019 10:14AM

physioman wrote: »

Having a disaster with gomo. Ended up cancelling

.....

Basically cancelled after that

Common, they have to cope with so many orders, have patience, its a great deal worth waiting for.

MadDogGreener · 23-10-2019 10:22AM

Disaster here. Trying to port my eir bill simonly plan and the port has failed (received failure message from GoMo). However looking at my eir account it looks like port has started as my dashboards with balances etc have disappeared from account page. Now to trying to deal with two useless support teams to resolve.

nephster · 23-10-2019 10:22AM

bromley52 wrote: »

Each time I try to schedule a port I get this text

Oh no! We tried to move your number to our network but there is already a move in progress for this number. See our FAQs at gomo.ie/joining-getting-started-with-gomo/#move-number on what to do next and how to complete your move. That's it!

I have tried 3 times. Giving it one more go for this evening.

In exactly the same boat. My second SIM finally arrived today after being ordered on the 15, but can't port the first one (from an Eir prepay, formerly Meteor). Have tried a dozen times - was originally set to port this Friday coming (as is the second one).

Online chat said: "The issue is that there's still a port in progress on your account. That should go clear within 48 hours." They say it is all automated at their end and they can't do anything.

mooseknunkle · 23-10-2019 10:23AM

bromley52 wrote: »

Each time I try to schedule a port I get this text

Oh no! We tried to move your number to our network but there is already a move in progress for this number. See our FAQs at gomo.ie/joining-getting-started-with-gomo/#move-number on what to do next and how to complete your move. That's it!

I have tried 3 times. Giving it one more go for this evening.

paul-2008 wrote: »

Getting this too, since friday morning. Customer service havnt a notion whats going on or how to fix it, getting very frustrated - on the verge of cancelling

I got that text yesterday too,i scheduled to port yesterday at 12:20 and still hasnt moved.

I was just onto customer care and they said the process has started and porting takes 24-48hrs,if its not ported by tomorrow ill just cancel.

Gadgetman496 · 23-10-2019 10:27AM

physioman wrote: »

Having a disaster with gomo. Ended up cancelling

Hello! Next available customer representative will be with you shortly.
Representative Rachel has joined the session
Rachel [9:37:00 AM]
Hey! Thanks for getting in touch. My name is Rachel. How can I help?
You [9:38:42 AM]
I was chatting to you on Monday and you said my SIM was dispatched and I would get a text/email when it was out for delivery. I didn't get the SIM yesterday but when I contacted chat yesterday they said it was delivered. Where is my SIM
Rachel [9:39:20 AM]
Hi #### can you send the following so i can look into this Account number
Mobile number
Address
Full name
date of birth
email
You
Rachel [9:43:08 AM]
Hi #### i can see that your order is not fully complete which means it has not been delivered
You [9:43:36 AM]
Where is my SIM?
Rachel [9:43:50 AM]
The Delivery of the sim can take up to 10 working days due to the high volume of orders
You [9:44:30 AM]
Sorry you told me on Monday it was dispatched and yesterday Michelle told me it was delivered
You [9:44:56 AM]
What is going on?
Rachel [9:45:38 AM]
it has definitely not been delivered your order is not complete
You [9:46:56 AM]
But why would she say it is? I ordered on the first day the offer came out. Everyone one I know who has signed up after me has got their SIM. Someone is telling me lies now
Rachel [9:48:10 AM]
i can not speak on behalf of another agent but from your account details it is showing today that your order is not complete which means that it has not been delivered. have you received a text from An Post?
You [9:48:48 AM]
No I haven't. It should have been here by now.
You [9:49:14 AM]
Other people I know didn't get emails or texts and still had theirs delivered
Rachel [9:50:32 AM]
we do have to advise up to 10 working days due to the high volume of orders
You [9:51:34 AM]
Sorry but when I signed up it was 2 days , then when chatting to you on Monday you said 5 days and now 10 days. Has my SIM been dispatched or Not?
Rachel [9:53:30 AM]
apologies for the inconvenience, but there is a backlog in the orders. you sim will be with you within 10 days from date of ordering
You [9:53:50 AM]
Has it been dispatched or Not?
You [9:55:08 AM]
Hello?
Rachel [9:55:48 AM]
Your account is showing partial which means it is on the way but we can not give you a specific date
You [9:56:06 AM]
Has it been dispatched yet?
Rachel [9:57:04 AM]
as i have said your account is showing that it is on its way but i can not give you a specific date
You [9:57:16 AM]
When was it dispatched
Rachel [9:57:46 AM]
we do not have the dates as we do not have a tracking
You [9:58:10 AM]
Well you were able to tell me on Monday that it was dispatched
You [9:58:36 AM]
Why are you lieing to me Rachel
Rachel [9:58:40 AM]
we can only see the status on it not the date
You [9:59:36 AM]
Well you could tell me Monday that it was dispatched on Monday and I would have it yesterday. Then on chat yesterday they tell me it is delivered.
Rachel [10:00:38 AM]
on Monday the delivery time was 5 working days not 10 but due to high volumes of orders the delivery is recommended for 10 days
You [10:01:02 AM]
But you told me I would have it yesterday?

Basically cancelled after that

That comes across as you having no respect and no patience. Your loss.

JoeA3 · 23-10-2019 10:29AM

JoeA3 wrote: »

Both!
On my iPhone, under iMessage settings and Phone settings, it has the 085 number
The website has the same 085 number but in the "move my number" section it says "your port is in progress" so maybe it'll sort itself out eventually? I've ported networks before though and its always been an immediate thing.

OK, so all is good, I'm fully ported over now. It took about 2 hours, during which time my phone was on the 085 xxxx number. I had to re-activate iMessage etc again too, but it all seems spot on now.

lawred2 · 23-10-2019 10:30AM

physioman wrote: »

Having a disaster with gomo. Ended up cancelling

Hello! Next available customer representative will be with you shortly.
Representative Rachel has joined the session
Rachel [9:37:00 AM]
Hey! Thanks for getting in touch. My name is Rachel. How can I help?
You [9:38:42 AM]
I was chatting to you on Monday and you said my SIM was dispatched and I would get a text/email when it was out for delivery. I didn't get the SIM yesterday but when I contacted chat yesterday they said it was delivered. Where is my SIM
Rachel [9:39:20 AM]
Hi #### can you send the following so i can look into this Account number
Mobile number
Address
Full name
date of birth
email
You
Rachel [9:43:08 AM]
Hi #### i can see that your order is not fully complete which means it has not been delivered
You [9:43:36 AM]
Where is my SIM?
Rachel [9:43:50 AM]
The Delivery of the sim can take up to 10 working days due to the high volume of orders
You [9:44:30 AM]
Sorry you told me on Monday it was dispatched and yesterday Michelle told me it was delivered
You [9:44:56 AM]
What is going on?
Rachel [9:45:38 AM]
it has definitely not been delivered your order is not complete
You [9:46:56 AM]
But why would she say it is? I ordered on the first day the offer came out. Everyone one I know who has signed up after me has got their SIM. Someone is telling me lies now
Rachel [9:48:10 AM]
i can not speak on behalf of another agent but from your account details it is showing today that your order is not complete which means that it has not been delivered. have you received a text from An Post?
You [9:48:48 AM]
No I haven't. It should have been here by now.
You [9:49:14 AM]
Other people I know didn't get emails or texts and still had theirs delivered
Rachel [9:50:32 AM]
we do have to advise up to 10 working days due to the high volume of orders
You [9:51:34 AM]
Sorry but when I signed up it was 2 days , then when chatting to you on Monday you said 5 days and now 10 days. Has my SIM been dispatched or Not?
Rachel [9:53:30 AM]
apologies for the inconvenience, but there is a backlog in the orders. you sim will be with you within 10 days from date of ordering
You [9:53:50 AM]
Has it been dispatched or Not?
You [9:55:08 AM]
Hello?
Rachel [9:55:48 AM]
Your account is showing partial which means it is on the way but we can not give you a specific date
You [9:56:06 AM]
Has it been dispatched yet?
Rachel [9:57:04 AM]
as i have said your account is showing that it is on its way but i can not give you a specific date
You [9:57:16 AM]
When was it dispatched
Rachel [9:57:46 AM]
we do not have the dates as we do not have a tracking
You [9:58:10 AM]
Well you were able to tell me on Monday that it was dispatched
You [9:58:36 AM]
Why are you lieing to me Rachel
Rachel [9:58:40 AM]
we can only see the status on it not the date
You [9:59:36 AM]
Well you could tell me Monday that it was dispatched on Monday and I would have it yesterday. Then on chat yesterday they tell me it is delivered.
Rachel [10:00:38 AM]
on Monday the delivery time was 5 working days not 10 but due to high volumes of orders the delivery is recommended for 10 days
You [10:01:02 AM]
But you told me I would have it yesterday?

Basically cancelled after that

You don't come across too well there at all really.. try being nice to people. Tends to get far better results.

Somedaythefire · 23-10-2019 10:32AM

rustledjimmies wrote: »

Or possibly it's 4G for life? Eventually once 5G, etc. start rolling out and new price plans too then, over time, this deal will look less attractive.

It’s this plan. 5G won’t be a part of this plan therefore the price will be different.

Sir Oxman · 23-10-2019 10:49AM

HighLine wrote: »

Feel bad for "Rachel" having to deal with people like this all day every day.

I have to agree.
Poster was obnoxious on that webchat even though we all understand being given contrary info and how frustrating it can be.

Somedaythefire · 23-10-2019 10:53AM

Yeah I don’t think I’ll be staying with these too long, the 4g coverage and download speeds are awful. Worse than I’d expect even for the price.

wolf9 · 23-10-2019 10:56AM

Sir Oxman wrote: »

I have to agree.
Poster was obnoxious on that webchat even though we all understand being given contrary info and how frustrating it can be.

Yeah it's annoying to be given different information but there has to be understanding from customers that this was only launched last week, there are going to be issues in the short term with such huge demand, it you can't handle teething problems which there was always going to be don't sign up until things settle

beet_root · 23-10-2019 11:03AM

Ordered on the 16th, arrived today, porting took 30 mins, all good, 4G working on my Moto g6 too &#55357;&#56832;

PhilOssophy · 23-10-2019 11:16AM

Somedaythefire wrote: »

Yeah I don’t think I’ll be staying with these too long, the 4g coverage and download speeds are awful. Worse than I’d expect even for the price.

What part of the land are you in? Just wondering before I sign up.

Somedaythefire · 23-10-2019 11:18AM

PhilOssophy wrote: »

What part of the land are you in? Just wondering before I sign up.

Central Dublin. Getting 0.10 download speeds. I think something is funky with the network as I’m getting good upload speed. I’m going to keep it for a few weeks but if there’s no improvement I’m gone.

PhilOssophy · 23-10-2019 11:21AM

Somedaythefire wrote: »

Central Dublin. Getting 0.10 download speeds. I think something is funky with the network as I’m getting good upload speed. I’m going to keep it for a few weeks but if there’s no improvement I’m gone.

F**k that so!!!

Esse85 · 23-10-2019 11:34AM

Anyone else unable to log in to their account online?

I've requested a password reset and get no email, I've checked spam and nothing there.

I've requested to be text the 6 digit code too and I got nothing.

Any solutions?

rustledjimmies · 23-10-2019 11:36AM

Had the same issue on signup day. After a few hours I tried clicking the verify email link from an earlier email AGAIN and that eventually let me in.

lawred2 · 23-10-2019 11:38AM

Somedaythefire wrote: »

Central Dublin. Getting 0.10 download speeds. I think something is funky with the network as I’m getting good upload speed. I’m going to keep it for a few weeks but if there’s no improvement I’m gone.

I'd say you're on your own with those speeds.

Otherwise this thread would be full of the same complaints.

physioman · 23-10-2019 11:38AM

lawred2 wrote: »

You don't come across too well there at all really.. try being nice to people. Tends to get far better results.

I've been on to them several times all week and up until now have been accepting of their behaviour. But to be told on Monday by Rachel that it is dispatched and I will have it yesterday. Then being told yesterday by Michelle that it was delivered and it clearly wasn't. Then to be told today that it may not have been dispatched?
I am nice to good honest people but when you are being told lies it certainly frustrates me.
Look I've cancelled now, I may have been unlucky but I'm justified in the manner of my conversation.

Somedaythefire · 23-10-2019 11:41AM

lawred2 wrote: »

I'd say you're on your own with those speeds.

Otherwise this thread would be full of the same complaints.

Entirely possible. My phone is set up correctly though. So maybe my job and home are just in terrible Eir black spots. Didn’t have this trouble with Virgin. I don’t think my experience is common, but if it persists I’ll be going elsewhere.

punisher5112 · 23-10-2019 11:45AM

physioman wrote: »

I've been on to them several times all week and up until now have been accepting of their behaviour. But to be told on Monday by Rachel that it is dispatched and I will have it yesterday. Then being told yesterday by Michelle that it was delivered and it clearly wasn't. Then to be told today that it may not have been dispatched?
I am nice to good honest people but when you are being told lies it certainly frustrates me.
Look I've cancelled now, I may have been unlucky but I'm justified in the manner of my conversation.

It's going to be slow.

I ordered Wednesday and still no sign.

I'm not going to contact them or lose sleep as I know I'll get it one of the days.

Some have been very lucky and got the SIM so quickly.

I wouldn't let it been late throw me.

fmul9798 · 23-10-2019 11:45AM

Voicemail also not working after porting from Eir

Pighead · 23-10-2019 11:49AM

Received SIM this morning. However, now I'm struggling to log in to my account. I registered last week using my hotmail email address. Put in what I thought was correct email address and password but it keeps coming up as invalid. Also searched for GoMo in my email account and there's nothing there from last week when I registered.

I've tried to click link for 'forget your password' but an hour later and still no email from them. Looking for the webchat to try and ask an agent to sort it but can't find it. Where on the go mo website is the webchat link?

rustledjimmies · 23-10-2019 11:53AM

There have been a few issues with hotmail accounts reported in this thread, myself included. I did get the inital email from them though so it doesn't look good if you've received nothing at all. Did you get an SMS when you signed up with your order number and login email?

miamee · 23-10-2019 11:56AM

Pighead wrote: »

Received SIM this morning. However, now I'm struggling to log in to my account. I registered last week using my hotmail email address. Put in what I thought was correct email address and password but it keeps coming up as invalid. Also searched for GoMo in my email account and there's nothing there from last week when I registered.

I've tried to click link for 'forget your password' but an hour later and still no email from them. Looking for the webchat to try and ask an agent to sort it but can't find it. Where on the go mo website is the webchat link?

It's a little blue box on the top right of the page.

Eir GoMo - €9.99/month SIM only (unlimited calls, texts and 80GB data, 10Gb EU Roam

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