BarryD2 wrote: » Can anyone point to where the T&Cs are available? I heard this service discussed yesterday and the €10 a month for life was emphasised. But what does 'life' mean in this contract? They can hardly be asking people to commit to €120 annually for the rest of their days on this earth? This was discussed in the context that by locking people in for a time period they could guarantee a revenue stream, so 'life' must mean something. We all know that 'unlimited data' does not mean unlimited data in the Mobile Phone World View but what does 'life' mean in GoMo Speak? Anyone?
daheff wrote: » its 30 days notice to cancel. You wouldnt be able to enter into a contract of unlimited duration for something like this. Even if you could, as soon as it got out there would be mayhem.
physioman wrote: » Having a disaster with gomo. Ended up cancelling Hello! Next available customer representative will be with you shortly. Representative Rachel has joined the session Rachel [9:37:00 AM] Hey! Thanks for getting in touch. My name is Rachel. How can I help? You [9:38:42 AM] I was chatting to you on Monday and you said my SIM was dispatched and I would get a text/email when it was out for delivery. I didn't get the SIM yesterday but when I contacted chat yesterday they said it was delivered. Where is my SIM Rachel [9:39:20 AM] Hi #### can you send the following so i can look into this Account number Mobile number Address Full name date of birth email You Rachel [9:43:08 AM] Hi #### i can see that your order is not fully complete which means it has not been delivered You [9:43:36 AM] Where is my SIM? Rachel [9:43:50 AM] The Delivery of the sim can take up to 10 working days due to the high volume of orders You [9:44:30 AM] Sorry you told me on Monday it was dispatched and yesterday Michelle told me it was delivered You [9:44:56 AM] What is going on? Rachel [9:45:38 AM] it has definitely not been delivered your order is not complete You [9:46:56 AM] But why would she say it is? I ordered on the first day the offer came out. Everyone one I know who has signed up after me has got their SIM. Someone is telling me lies now Rachel [9:48:10 AM] i can not speak on behalf of another agent but from your account details it is showing today that your order is not complete which means that it has not been delivered. have you received a text from An Post? You [9:48:48 AM] No I haven't. It should have been here by now. You [9:49:14 AM] Other people I know didn't get emails or texts and still had theirs delivered Rachel [9:50:32 AM] we do have to advise up to 10 working days due to the high volume of orders You [9:51:34 AM] Sorry but when I signed up it was 2 days , then when chatting to you on Monday you said 5 days and now 10 days. Has my SIM been dispatched or Not? Rachel [9:53:30 AM] apologies for the inconvenience, but there is a backlog in the orders. you sim will be with you within 10 days from date of ordering You [9:53:50 AM] Has it been dispatched or Not? You [9:55:08 AM] Hello? Rachel [9:55:48 AM] Your account is showing partial which means it is on the way but we can not give you a specific date You [9:56:06 AM] Has it been dispatched yet? Rachel [9:57:04 AM] as i have said your account is showing that it is on its way but i can not give you a specific date You [9:57:16 AM] When was it dispatched Rachel [9:57:46 AM] we do not have the dates as we do not have a tracking You [9:58:10 AM] Well you were able to tell me on Monday that it was dispatched You [9:58:36 AM] Why are you lieing to me Rachel Rachel [9:58:40 AM] we can only see the status on it not the date You [9:59:36 AM] Well you could tell me Monday that it was dispatched on Monday and I would have it yesterday. Then on chat yesterday they tell me it is delivered. Rachel [10:00:38 AM] on Monday the delivery time was 5 working days not 10 but due to high volumes of orders the delivery is recommended for 10 days You [10:01:02 AM] But you told me I would have it yesterday? Basically cancelled after that
physioman wrote: » Having a disaster with gomo. Ended up cancelling ..... Basically cancelled after that
bromley52 wrote: » Each time I try to schedule a port I get this text Oh no! We tried to move your number to our network but there is already a move in progress for this number. See our FAQs at gomo.ie/joining-getting-started-with-gomo/#move-number on what to do next and how to complete your move. That's it! I have tried 3 times. Giving it one more go for this evening.
paul-2008 wrote: » Getting this too, since friday morning. Customer service havnt a notion whats going on or how to fix it, getting very frustrated - on the verge of cancelling
JoeA3 wrote: » Both! On my iPhone, under iMessage settings and Phone settings, it has the 085 number The website has the same 085 number but in the "move my number" section it says "your port is in progress" so maybe it'll sort itself out eventually? I've ported networks before though and its always been an immediate thing.
rustledjimmies wrote: » Or possibly it's 4G for life? Eventually once 5G, etc. start rolling out and new price plans too then, over time, this deal will look less attractive.
HighLine wrote: » Feel bad for "Rachel" having to deal with people like this all day every day.
Sir Oxman wrote: » I have to agree. Poster was obnoxious on that webchat even though we all understand being given contrary info and how frustrating it can be.
Somedaythefire wrote: » Yeah I don’t think I’ll be staying with these too long, the 4g coverage and download speeds are awful. Worse than I’d expect even for the price.
PhilOssophy wrote: » What part of the land are you in? Just wondering before I sign up.
Somedaythefire wrote: » Central Dublin. Getting 0.10 download speeds. I think something is funky with the network as I’m getting good upload speed. I’m going to keep it for a few weeks but if there’s no improvement I’m gone.
lawred2 wrote: » You don't come across too well there at all really.. try being nice to people. Tends to get far better results.
lawred2 wrote: » I'd say you're on your own with those speeds. Otherwise this thread would be full of the same complaints.
physioman wrote: » I've been on to them several times all week and up until now have been accepting of their behaviour. But to be told on Monday by Rachel that it is dispatched and I will have it yesterday. Then being told yesterday by Michelle that it was delivered and it clearly wasn't. Then to be told today that it may not have been dispatched? I am nice to good honest people but when you are being told lies it certainly frustrates me. Look I've cancelled now, I may have been unlucky but I'm justified in the manner of my conversation.
Pighead wrote: » Received SIM this morning. However, now I'm struggling to log in to my account. I registered last week using my hotmail email address. Put in what I thought was correct email address and password but it keeps coming up as invalid. Also searched for GoMo in my email account and there's nothing there from last week when I registered. I've tried to click link for 'forget your password' but an hour later and still no email from them. Looking for the webchat to try and ask an agent to sort it but can't find it. Where on the go mo website is the webchat link?
