Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Eir rural FTTH thread

1272273275277278333

Comments

  • Registered Users, Registered Users 2 Posts: 37,579 ✭✭✭✭BorneTobyWilde


    Since getting FTTH from eir I have had nothing but mega bills. Latest is 263.00, 171.00, 143.00 so on. Considering i'm on 150mb ( I signed up to 300mb) and calls are free and i'm on a set price of 55.00 per month how can this be. Internet is only used in evenings and for 3 -4 hours.
    Have to warn everyone to go with digiweb. I'm going to rip this thing out of wall and get digiweb.


  • Registered Users, Registered Users 2 Posts: 7,769 ✭✭✭plodder


    Since getting FTTH from eir I have had nothing but mega bills. Latest is 263.00, 171.00, 143.00 so on. Considering i'm on 150mb ( I signed up to 300mb) and calls are free and i'm on a set price of 55.00 per month how can this be. Internet is only used in evenings and for 3 -4 hours.
    Have to warn everyone to go with digiweb. I'm going to rip this thing out of wall and get digiweb.
    They are pretty serious looking bills. I presume they are for two months each. Can you not figure out what you are being charged for? Is it usage over the FUP maybe ?


  • Registered Users, Registered Users 2 Posts: 37,579 ✭✭✭✭BorneTobyWilde


    rob808 wrote: »
    Hi you must of got pay as you go phone call I made the same mistake when I pre-order haven't got it yet.i have it sometime next week going to change it to unlimited call to phone and mobile.The package I pick was €55 to it turns out the phone pay as you go on that package you have ask for eir talk unlimited.

    I have unlimited calls to UK AND IRISH MOBILES AND LANDLINES. On the bill all calls to such are down as 00.000, so it's not calls.


  • Registered Users, Registered Users 2 Posts: 146 ✭✭raydator


    I have unlimited calls to UK AND IRISH MOBILES AND LANDLINES. On the bill all calls to such are down as 00.000, so it's not calls.

    Did you go over you FUP? The total is 1TB per billing cycling.


  • Registered Users, Registered Users 2 Posts: 2,391 ✭✭✭rob808


    raydator wrote: »
    Did you go over you FUP? The total is 1TB per billing cycling.
    I thought it was cap at €100 if you go over 1TB the bills do seem to be high.


  • Advertisement
  • Registered Users, Registered Users 2 Posts: 146 ✭✭raydator


    rob808 wrote: »
    I thought it was cap at €100 if you go over 1TB the bills do seem to be high.

    Sorry, didn't see the bill for 263, your right its capped at 100.


  • Registered Users, Registered Users 2 Posts: 1,498 ✭✭✭Jpmarn


    My brother is a Vodafone dsl only broadband customer. His phone line is no longer active for telephone services. He was planning to talk to them on getting onto Open Eir's ftth. He told me since that he is going to order from Eir. Just only a week to ftth going live on my road. I have an order gone over 2 weeks. How quickly will I get an installation appointment after live day which is the 4th October. Fibre lines and splice boxes in place for almost 6 weeks now. I and my brother are on the same road and on the Inch St. Lawernce Limerick exchange.


  • Registered Users, Registered Users 2 Posts: 37,579 ✭✭✭✭BorneTobyWilde


    raydator wrote: »
    Did you go over you FUP? The total is 1TB per billing cycling.

    I'm careful not to watch anything in HD setting on youtube, not that I use youtube a lot.
    I browse there as anyone would. I stream no tv so on.
    I stream a football game once in a while, I could do that on my old 0.74 of a MB broadband.
    What is point of FTTH if you can't stream a football match once a month. Would be a stream of 360p also.


  • Registered Users, Registered Users 2 Posts: 146 ✭✭raydator


    rob808 wrote: »
    I thought it was cap at €100 if you go over 1TB the bills do seem to be high.
    I'm careful not to watch anything in HD setting on youtube, not that I use youtube a lot.
    I browse there as anyone would. I stream no tv so on.
    I stream a football game once in a while, I could do that on my old 0.74 of a MB broadband.
    What is point of FTTH if you can't stream a football match once a month. Would be a stream of 360p also.

    You would be able to see your usage by logging into you MyEir account and looking at your usage.


  • Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    Since getting FTTH from eir I have had nothing but mega bills. Latest is 263.00, 171.00, 143.00 so on. Considering i'm on 150mb ( I signed up to 300mb) and calls are free and i'm on a set price of 55.00 per month how can this be. Internet is only used in evenings and for 3 -4 hours.
    Have to warn everyone to go with digiweb. I'm going to rip this thing out of wall and get digiweb.

    Have you contacted them about it? What have they said? Care to post a screenshot of the 263 bill?


  • Advertisement
  • Moderators, Science, Health & Environment Moderators Posts: 17,410 Mod ✭✭✭✭Gonzo


    263 euros, that's just insane. I pay that for 4 months of 300meg FTTH with Eir, so there is something terribly wrong.


  • Registered Users, Registered Users 2 Posts: 47 superloopy


    Placed my 4th order for FTTH today. Last weeks order wasn’t passed on to Open Eir, apparently.

    Spent 1 hour talking to them again. To reorder again. Send bank account details again. Confirm phone number again. Eircode again.

    I couldn’t work in a call centre for all the tea in China but if I did I wouldn’t be an obtuse prick and willfully waste peoples time. The guy who took my order last week, which took 45 minutes obviously didn’t pass it on to anyone. Madness. Is that normal?

    It’s funny now. Started the order process on the 21st of August.

    I’m going to order every week until they block me. Or I’m taken into care.


  • Technology & Internet Moderators Posts: 28,850 Mod ✭✭✭✭oscarBravo


    Since getting FTTH from eir I have had nothing but mega bills. Latest is 263.00, 171.00, 143.00 so on. Considering i'm on 150mb ( I signed up to 300mb) and calls are free and i'm on a set price of 55.00 per month how can this be. Internet is only used in evenings and for 3 -4 hours.

    Aren't your bills itemised?


  • Registered Users, Registered Users 2 Posts: 2,213 ✭✭✭MajesticDonkey


    I'm careful not to watch anything in HD setting on youtube, not that I use youtube a lot.
    I browse there as anyone would. I stream no tv so on.
    I stream a football game once in a while, I could do that on my old 0.74 of a MB broadband.
    What is point of FTTH if you can't stream a football match once a month. Would be a stream of 360p also.

    There is something wrong if you are using 1 TB in the month doing that. Watching Youtube HD or streaming HD every now and then is not going to cause that. First thing I'd rule out is making sure you don't have malware on any device that's connected at home.


  • Registered Users, Registered Users 2 Posts: 620 ✭✭✭SmithySeller


    Can I ask folks, what has to happen once the fibre has been run to your housing estate. I live in a reasonably rural village and the estate has fibre running to a cabinet outside my house. Recently KN Networks have been in running fibre from this cabinet to one off housing in the Countryside or Road-Side close by. It turns out these people have managed to Order Fibre to the Home from Eir. Now, if any of the estate try to order it the EirCode says its available, but when you order it, during the process you stick in your phone number and it says its not available. KN Networks say its all ready and has been for a while.
    My question is which comes first, the remaining run into the house or the order. It would seem for the other houses, it was the order. How I don't know they have managed to order it.
    I currently have 12Mb using Vodafone. I tried ordering from Eir. Does anyone know if its just a waiting game or what needs to happen to get Fibre?
    BTW, I asked Vodafone and they said this is exclusively an Eir thing, and they wont be able to supply fibre. Any help appreciated.


  • Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    Can I ask folks, what has to happen once the fibre has been run to your housing estate. I live in a reasonably rural village and the estate has fibre running to a cabinet outside my house. Recently KN Networks have been in running fibre from this cabinet to one off housing in the Countryside or Road-Side close by. It turns out these people have managed to Order Fibre to the Home from Eir. Now, if any of the estate try to order it the EirCode says its available, but when you order it, during the process you stick in your phone number and it says its not available. KN Networks say its all ready and has been for a while.
    My question is which comes first, the remaining run into the house or the order. It would seem for the other houses, it was the order. How I don't know they have managed to order it.
    I currently have 12Mb using Vodafone. I tried ordering from Eir. Does anyone know if its just a waiting game or what needs to happen to get Fibre?
    BTW, I asked Vodafone and they said this is exclusively an Eir thing, and they wont be able to supply fibre. Any help appreciated.

    Firstly just confirm that your premises is due to be covered. Enter your Eircode on these two pages and post back what they say:

    http://fibrerollout.ie (check rural 300k)

    http://www.dccae.gov.ie/en-ie/communications/topics/Broadband/national-broadband-plan/high-speed-broadband-map/Pages/Interactive-Map.aspx


  • Registered Users, Registered Users 2 Posts: 620 ✭✭✭SmithySeller


    Navi, thanks..

    First link says the following;
    Great news! Fibre broadband is now available to you offering speed of between 30Mb/s and 1000Mb/s. Click here to view service providers.

    Second says the following;
    Eircode xxxyyy is in the BLUE AREA
    Your premises is in an area where commercial operators are delivering or have indicated plans to deliver high speed broadband services. Please contact us at broadband@dccae.gov.ie to let us know if you cannot get High Speed Broadband from the providers in your area.

    I'll have a look at the providers, didn't even know that many was available. Anything else I should know, and if it ever happens any preferred providers?


  • Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    Navi, thanks..

    First link says the following;
    Great news! Fibre broadband is now available to you offering speed of between 30Mb/s and 1000Mb/s. Click here to view service providers.

    Second says the following;
    Eircode xxxyyy is in the BLUE AREA
    Your premises is in an area where commercial operators are delivering or have indicated plans to deliver high speed broadband services. Please contact us at broadband@dccae.gov.ie to let us know if you cannot get High Speed Broadband from the providers in your area.

    I'll have a look at the providers, didn't even know that many was available. Anything else I should know?

    Just that eir and perhaps Westnet (depending on location) are the only ones offering free installation. It is up to yourself who you wish to subscribe to. As to why you are unable to complete an order perhaps phoning your supplier of choice may give you better luck. Make sure you clarify it is fibre to the home that you wish to order.


  • Registered Users, Registered Users 2 Posts: 1,138 ✭✭✭turbbo


    Tongue in cheek!

    Phew! LOL!


  • Registered Users, Registered Users 2 Posts: 253 ✭✭shigllgetcha


    I'm careful not to watch anything in HD setting on youtube, not that I use youtube a lot.
    I browse there as anyone would. I stream no tv so on.
    I stream a football game once in a while, I could do that on my old 0.74 of a MB broadband.
    What is point of FTTH if you can't stream a football match once a month. Would be a stream of 360p also.

    There is something hugely wrong if you are a light user and you are going over 1TB per month.


  • Advertisement
  • Registered Users, Registered Users 2 Posts: 357 ✭✭Bored Accountant


    Just that eir and perhaps Westnet (depending on location) are the only ones offering free installation. It is up to yourself who you wish to subscribe to. As to why you are unable to complete an order perhaps phoning your supplier of choice may give you better luck. Make sure you clarify it is fibre to the home that you wish to order.

    If you check the eircode website, www.eircode.ie/can you verify your Eircode matches up to your actual house. I seen an estate somewhere before and eircode.ie's eircode allocation was out by 1.
    house 1, 2 & 3 were correct. but a number 3A existed in the estate that eircode.ie missed, so the 66 other houses in the estate were all labeled wrong.

    This could have the impact that eir have the wrong eircode linked with your telephone number which is stopping your order.

    (just one of many possible data issues that can occur)


  • Registered Users, Registered Users 2 Posts: 6,536 ✭✭✭joe123


    The Cush wrote: »
    Do you know which cabinet your line is connected to? Assuming you're in the green area maybe your line is connected to the planned blue FTTC cabinet and are currently on ADSL.

    What does the NBP map indicate for your eircode - http://www.dccae.gov.ie/en-ie/communications/topics/Broadband/national-broadband-plan/high-speed-broadband-map/Pages/Interactive-Map.aspx

    This is what I get when I input my eircode.

    BLUE AREA
    "Your premises is in an area where commercial operators are delivering or have indicated plans to deliver high speed broadband services. Please contact us at broadband@dccae.gov.ie to let us know if you cannot get High Speed Broadband from the providers in your area"!

    EDIT: When the mention "high speed broadband" are they only referring to regular 10-15mb broadband or are they talking about Fibre?


  • Registered Users, Registered Users 2 Posts: 16,049 ✭✭✭✭The Cush


    joe123 wrote: »
    This is what I get when I input my eircode.

    BLUE AREA
    "Your premises is in an area where commercial operators are delivering or have indicated plans to deliver high speed broadband services. Please contact us at broadband@dccae.gov.ie to let us know if you cannot get High Speed Broadband from the providers in your area"!

    EDIT: When the mention "high speed broadband" are they only referring to regular 10-15mb broadband or are they talking about Fibre?

    The definition of high speed broadband would be 30 Mbps upwards via FTTC or FTTH.
    It's possible your line may be connected to the planned fibre cabinet?


  • Registered Users, Registered Users 2 Posts: 16,049 ✭✭✭✭The Cush


    Can I ask folks, what has to happen once the fibre has been run to your housing estate. I live in a reasonably rural village and the estate has fibre running to a cabinet outside my house. Recently KN Networks have been in running fibre from this cabinet to one off housing in the Countryside or Road-Side close by. It turns out these people have managed to Order Fibre to the Home from Eir. Now, if any of the estate try to order it the EirCode says its available, but when you order it, during the process you stick in your phone number and it says its not available. KN Networks say its all ready and has been for a while.
    My question is which comes first, the remaining run into the house or the order. It would seem for the other houses, it was the order. How I don't know they have managed to order it.
    I currently have 12Mb using Vodafone. I tried ordering from Eir. Does anyone know if its just a waiting game or what needs to happen to get Fibre?
    BTW, I asked Vodafone and they said this is exclusively an Eir thing, and they wont be able to supply fibre. Any help appreciated.

    Just to clarify, FTTH (aka eirFibre Extreme) cable runs direct from the exchange to each premises and not from a roadside cabinet, it simply passes under the cabinet. A certain number of fibres in the cable go into the cab for FTTC services (copper to the home within 2kms).

    You say the cabinet is outside your house, in that case I assume they will provide you with FTTC/VDSL (aka eirFibre), i.e. over the existing copper line from the cabinet, with speed up to 100 Mbps depending on your line distance from the cabinet. If your copper line is capable of speeds in excess of 30 Mbps then most likely it'll be FTTC.

    Zoom in on your house on the fibre rollout map here - http://fibrerollout.ie/rollout-map/ , does it have a blue icon on it for planned FTTH or is it in the green FTTC area?

    Check this link for FTTH and FTTC resellers here - http://fibrerollout.ie/rollout-map/where-to-buy/
    Green square icon represents FTTC resellers and green circle for FTTH resellers.

    FTTC/VDSL (up to 100 Mbps) speed vs. copper line distance

    untitled2.jpg


  • Registered Users, Registered Users 2 Posts: 6,536 ✭✭✭joe123


    The Cush wrote: »
    The definition of high speed broadband would be 30 Mbps upwards via FTTC or FTTH.
    It's possible your line may be connected to the planned fibre cabinet?

    Well I sent an email off to fibrepower@openeir.ie today to see why it wont return a result on their website. I get the "Unfortunately we are unable to provide a result for this Eircode. Please email fibrepower@openeir.ie for more information."

    Any way I can find out for sure if my line is connected or when its planned?


  • Registered Users, Registered Users 2 Posts: 4,276 ✭✭✭digiman


    digiman wrote: »
    SIRO and ENET are in a very different scenario to Eir. Eir has almost 1200 exchanges with over around 7k cabs when they started this with an extensive fibre backhaul network, compare that to SIRO who are in a few towns and ENET who have done a trial.

    It's a hell of a lot easier for Eir to do this compared to any of the others.

    Also, Eir's No. 1 ambition is to go to IPO. It's very obvious from on here with the many examples where they have left out premises who are along the yellow line from their 300k rollout plan or left 1 or 2 houses at the end of a blue line which are only 100m onwards from the last house on the yellow line. It is no more commercially un-viable to serve that house than the one before it. But if you leave it out then it makes it commercially un-viable for SIRO or ENET to connect it as they won't want to rent 3km of dark fibre from Eir to serve that last house 100m from the end of the blue line and you couldn't run 3km of new fibre to connect just 1 house.

    Eir pulled a masterstroke in what they done and it's will be fantastic for everyone who gets connected as part of the 300k. However it will push up the price overall for the NBP, push it out further and could well jeopardize the whole project which suits Eir and their shareholders perfectly.

    As it's doesnt affect me in terms of my own broadband, I think looking at the bigger picture it's really bad for those outside of the 300k. It's also not good for at least 10% of those within the 300k who will now get VDSL when they would have gotten FTTH if they had of been done as part of the NBP.
    digiman wrote: »
    Because they had 3 bidders being able to compete on a near level playing field, but now the only bidder that will come back with a reasonable price is Eir. The thing is Eir now know that SIRO and ENET will be extremely costly so all Eir really have to do is be a little less extremely costly and they will win it! And it's hard to know if SIRO or ENET would even bother going much further in the process now.
    digiman wrote: »
    If the department gets Eir to commit to passing these strategically placed 300k homes and then have them removed the NBP plan, then Eir know that no other bidder will be able to compete with them on it so they would basically win it by default.

    The department now to need to concern themselves with not only homes being "passed" but homes been "connectable". There is quite an important distinction between these two. If Eir are passing only and not connecting them then it doesn't meet the departments requirements. I hope for the sake of us all that the department don't drop the ball on this.
    digiman wrote: »
    Regarding the dark fibre, that's what was in the papers this week.

    As far as the cost, if SIRO or ENET pull out then Eir can charge whatever they like to do it and will be able to subsidise their 300k rollout as a result.

    Lets say the Eir 300k never happened and the bids were as follows:
    Eir €1k/home or €900M for 900k homes
    SIRO €1k/home or €900M for 900k homes
    ENET €1k/home or €900M for 900k homes

    Now with Eir suddenly being able to do the cherry picked 300k homes commercially for €666/home or 200M as quoted in the papers.

    So lets say the bids are now as follows:
    SIRO €1400/home or €840M for 600k homes
    ENET €1400/home or €840M for 600k homes

    Above are obviously just made up examples but ENET and SIRO costs would go up as they still have to rollout fibre to the very last home while passing by 100s of houses that are now all signed up to Eir FTTH.

    They will have to either rent dark fibre of Eir to pick up random houses in the 300k area or else build out their own network to pick up just 1-2 houses that Eir have left behind when pre 300k it would have been for lets say 100 houses then new cost per home has gone up hugely inside the 300k area for them.

    So Eir now are in a position that they don't care how much it will cost them to build the last 600k, they just need to be able to put in a price that is cheaper than SIRO and ENET. So Eir tell the government that the price is now €1300/home for the rest or €780M

    So Eir just bid made 80M and as a result have subsided their 300k rollout as well because their total spend on 300k + NBP area is now €200M + €780M when their original price would have been €980M.

    So really smart by them but overall bad for everyone else!!

    I'll just leave these here :)

    Very disappointing indeed to see SIRO pull out but it's not one bit surprising. I really do wonder why ENET are still in, wonder is it something to do with the MAN deal that got extended very quietly a few months back.


  • Registered Users, Registered Users 2 Posts: 16,049 ✭✭✭✭The Cush


    joe123 wrote: »
    Any way I can find out for sure if my line is connected or when its planned?

    Not sure, if it were me I would contact my current provider to see if they could tell me which exchange/cabinet I'm connected to and if eirFibre was available to me.

    If you're connected to the planned cabinet it'll be anyone's guess as to when it goes live, open-eir won't tell you.

    IIRC the open-eir email you contacted deals with customer connection queries relating to FTTH.


  • Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    turbbo wrote: »
    That makes no sense - densely populated areas are far more economical to roll out to than vast expanses with sporadic population.

    You're saying because it's a small number it's not worth rolling out to? But you're not taking into account it's size - i.e tiny by comparison to areas that have already gone live. Surely it should be based on homes per km rather than just number of homes in an exchange area. Also they are working in adjacent areas already so it's not like they have to travel hundreds of miles to get there either. So costs would not outweigh return. Think you'd need to take a look at google maps.
    turbbo wrote: »
    Are you trolling with comments like that?
    Marlow wrote: »
    It's mad really, as Castletroy isn't that far from being Urban. There's got to be some legacy reason for that.

    /M


    Just to jump back up to this for a second. I was responding on my phone and missed some stuff.


    CTY is a full blown early VDSL Exchange. NGB and LLU'd. The reason the count is so low is this area is perfect for VDSL, so most get it.

    0hV7ZbI.jpg

    There are a few satellite homes that dont quite fall under the zone of a VDSL cab or predate the cabs existence so end up with a service that doesnt qualify them as covered. The 58 PON runs fill that gap in and then its the legwork done for the NBP to pay them to run further east if required.


  • Registered Users, Registered Users 2 Posts: 7,682 ✭✭✭frozenfrozen


    Just got a bill of 178 euro from eir

    No broadband installed here

    No further call back from our reps who were going to dissolve the whole thing so far...


    incompetent from the ground up


  • Advertisement
  • Registered Users, Registered Users 2 Posts: 47 superloopy


    My FTTH order keeps getting taken and then lost between Eir and Open Eir.

    Does anybody know what mad game this is? On my fourth order now. Everything passing and green lights all around. Except the final hurdle. A KN engineer of any sort has not come near my door.

    It’s maddening.


This discussion has been closed.
Advertisement