Eir rural FTTH thread

tkmullingar

banjopeter wrote: »

Pangea wrote: »

Just spent two hours on the phone with Eir. The past few days have been a nightmare trying to get the Internet problem sorted. They had a different story today. I was told it was a Tier 2 case. One of the agents hadn't seen the problem before.. Turns out there was a provisional failure on the account, a blockage on the line once the new ffth system rebooted after the old dsl account was ceased. She said the signal was going zig zag instead of straight, so now they hope to rectify it by Friday. My experience has been awful. Four days speaking to every department in Eir, four different case numbers. All Il say is that I hope no one else experiences this problem with ftth.

You are one of many. I ordered FTTH on 5th May, fibre on pole right outside my house, had issues, was never installed, tried to cancel the order so I could to go back to square one, and ended up in a complete nightmare. Dozens and dozens of phone calls, told it was Tier 2. Was told they had never seen the problem before. Tier 2 means feck all, except the people on the phone can say it is out of their hands. Finally managed to get to talk to a supervisor called Daniel. He took my case seriously, called me back a few times ( first time anyone phoned me). Yesterday, 4 and half months later, I got an email to say my new order had gone through. Except it wasn't what I had signed up for (standalone broadband, €55, 12 month contract). Order I got was for €82 ( Promotional price they say!), landline included, 18 months contract.
On phone again, can't change it until it is in place. Waiting now for notification of installation...

Don't bet on this result , I ordered ftth in July , got the wrong price on confirmation email , lots of call ,emails , web chats and chat with eir on boards, at first nothings could be done and then it was fixed but September bill came in with wrong amount so back on to eir again. Informed that the offer I signed upto was gone and the "system" will not allow it to be applied to my account.
Now informed the discount will be applied to my account in one credit in the October bill . Waiting to see.

Pangea

Here's another tier 2 case I came across https://community.eir.ie/broadband-25/tier-2-case-295134

joe123

Hey all, Im living in Headford Galway and I cant work out when or how the Fibre rollout works. When I input my details to see if I can get Fibre it tells me "up to speeds of 15mb" which certainly isnt fibre.

It says this for a Cabinet at the top of the town ----> https://i.imgur.com/tgpldGV.png

Then towards the bottom it states a cabinet is due here soon.

The whole area is highlighted in green which according to the legend should be live. Anyone any idea how I can find out exactly whats going on?

The current broadband I have in Headford is terrible. I get download speeds of 10mb but any attempt to play the Xbox online while someone even dares look at their phone just causes constant lag.

flesheatingbug

I've built a house in an area where FTTH is due in Autumn/Winter 2017 (it was just autumn 2017 a week ago). There's a cable right outside my house. After looking through the thread am I right in thinking it's unlikely i'll get broadband anytime soon?

The Cush

joe123 wrote: »

Then towards the bottom it states a cabinet is due here soon.

The whole area is highlighted in green which according to the legend should be live. Anyone any idea how I can find out exactly whats going on?

The current broadband I have in Headford is terrible. I get download speeds of 10mb but any attempt to play the Xbox online while someone even dares look at their phone just causes constant lag.

Do you know which cabinet your line is connected to? Assuming you're in the green area maybe your line is connected to the planned blue FTTC cabinet and are currently on ADSL.

What does the NBP map indicate for your eircode - http://www.dccae.gov.ie/en-ie/communications/topics/Broadband/national-broadband-plan/high-speed-broadband-map/Pages/Interactive-Map.aspx

The Cush

flesheatingbug wrote: »

I've built a house in an area where FTTH is due in Autumn/Winter 2017 (it was just autumn 2017 a week ago). There's a cable right outside my house. After looking through the thread am I right in thinking it's unlikely i'll get broadband anytime soon?

Are the splice boxes on the poles in your area yet?

Bored Accountant

Just announced on Radio 1 that SIRO have pulled out of NBP. Submissions were to be in by lunch time and they blame eir & the 300k and it not being worthwhile bidding anymore

ads20101

That was eir's plan all along

plodder

Bored Accountant wrote: »

Just announced on Radio 1 that SIRO have pulled out of NBP. Submissions were to be in by lunch time and they blame eir & the 300k and it not being worthwhile bidding anymore

Sore losers. Eir beat them fair and square in my book. It has complicated things for the dept though.

flesheatingbug

The Cush wrote: »

Are the splice boxes on the poles in your area yet?

dunno, what they look like? at the moment all i've noticed is a pipe tied to eircom pole, there's one every 20 metres or so

The Cush

flesheatingbug wrote: »

dunno, what they look like? at the moment all i've noticed is a pipe tied to eircom pole, there's one every 20 metres or so

The upper box in this picture

flesheatingbug

The Cush wrote: »

The upper box in this picture

ah nope, unfortunately

The Cush

flesheatingbug wrote: »

ah nope, unfortunately

In my area the splicing van was installing the splice boxes just behind the cabling lads.

tsue921i8wljb3

I wonder does today's SIRO announcement mean that we will see Vodafone joining the ranks of Openeir FTTH resellers? They will surely want access to the ~850000 premises that eir are likely to hold.

The Cush

Allison Puny Appetite wrote: »

I wonder does today's SIRO announcement mean that we will see Vodafone joining the ranks of Openeir FTTH resellers?

Thinking the same thing earlier but I suspect there'll be no decision on that until Comreg publishes it's decision on wholesale access pricing to open-eir's network, according to reports due in the coming weeks.

Marlow

Allison Puny Appetite wrote: »

I wonder does today's SIRO announcement mean that we will see Vodafone joining the ranks of Openeir FTTH resellers? They will surely want access to the ~850000 premises that eir are likely to hold.

Vodafone DOES resell both OpenEIR and SIRO FTTH already. They've been doing that from day one. Bitstream, FTTC, FTTH (OpenEIR), FTTH (SIRO). They obviously sell SIRO wherever they can, as the margins are higher.

They even resell some fixed wireless connections for businesses, where they have no other choice.

/M

The Cush

Marlow wrote: »

Vodafone DOES resell both OpenEIR and SIRO FTTH already. They've been doing that from day one. Bitstream, FTTC, FTTH (OpenEIR), FTTH (SIRO). They obviously sell SIRO wherever they can, as the margins are higher.

They don't resell open-eir's FTTH, see here http://fibrerollout.ie/rollout-map/where-to-buy/

tsue921i8wljb3

Marlow wrote: »

Vodafone DOES resell both OpenEIR and SIRO FTTH already. They've been doing that from day one. Bitstream, FTTC, FTTH (OpenEIR), FTTH (SIRO). They obviously sell SIRO wherever they can, as the margins are higher.

They even resell some fixed wireless connections for businesses, where they have no other choice.

/M

You really should just stop posting. You're embarrassing yourself now.

Marlow

The Cush wrote: »

They don't resell open-eir's FTTH, see here http://fibrerollout.ie/rollout-map/where-to-buy/

Well, I can tell you, that the Vodafone reps have been knocking on peoples doors here selling OpenEIR FTTH to people. Just because it's not on fibrerollout.ie doesn't make it so.

Friend of mine had them in the door only 2 weeks ago, as OpenEIR FTTH outside of Athlone went live.

/M

Bored Accountant

Marlow wrote: »

Vodafone DOES resell both OpenEIR and SIRO FTTH already. They've been doing that from day one. Bitstream, FTTC, FTTH (OpenEIR), FTTH (SIRO).

/M

Nope. Vodafone don't resell FTTH on the OpenEir Network. Only fttc (copper network)

Only resellars of OpenEirs FTTH is Digiweb, westnet and few other small company's.

Marlow

And to prove my point: go to http://www.openeir.ie/live_agent/ , and find Vodafone Group in the drop down for Operators. They're on board for all OpenEIR products.

/M

Marlow

Bored Accountant wrote: »

Nope. Vodafone don't resell FTTH on the OpenEir Network. Only fttc (copper network)

Only resellars of OpenEirs FTTH is Digiweb, westnet and few other small company's.

How is it then, that they're targeting homes, where FTTC isn't available and selling up to 1 Gbit/s connections ? I know this first hand. Explain that to me. FTTC and FTTH is the same product group within OpenEIR. You can't have one without the other.

/M

The Cush

Marlow wrote: »

How is it then, that they're targeting homes, where FTTC isn't available and selling up to 1 Gbit/s connections ? I've know this first hand. Explain that to me. FTTC and FTTH is the same product group within OpenEIR. You can't have one without the other.

Safe to say ADSL falls into the category of up to 1 Gbit/s

Bored Accountant

Marlow wrote: »

How is it then, that they're targeting homes, where FTTC isn't available and selling up to 1 Gbit/s connections ? I've know this first hand. Explain that to me. FTTC and FTTH is the same product group within OpenEIR. You can't have one without the other.

/M

Then that would mean everyone who sells openeir Fttc automatically can sell FTTH. Is that what your trying to suggest? They can't.

Its just more examples of I'll informed door to doorsales people trying to sell customers products they can't actually get.

Taken from Vodafone's website where 1000gb packages available;

Available in these areas
Portlaoise Tralee
Cavan Ennis
Skibbereen Wexford
Drogheda Letterkenny
Sligo Carrigaline
Dundalk Mullingar

Coming soon in these areas
Limerick Carlow
Castlebar Greystones
Westport Bray

Marlow

The Cush wrote: »

Safe to say ADSL falls into the category of up to up to 1 Gbit/s

Bored Accountant wrote: »

Then that would mean everyone who sells openeir Fttc automatically can sell FTTH. Is that what your trying to suggest? They can't.

Its just more examples of I'll informed door to doorsales people trying to sell customers products they can't actually get.

Taken from Vodafone's website where 1000gb packages available;

When you sign up with OpenEIR, the NGA group of products is one group. You automatically become a wholesales partner of FTTC and FTTH. I know this, because I actually read those contracts. Have you ?

You can choose, not to sell FTTH, but you have the products. They terminate on the same WEIL.

And Vodafone IS selling FTTH products of OpenEIR. In this case, friend of mine got offered the FTTH products.

It would be stupid, if Vodafone didn't, as SIRO and OpenEIR don't overlap on FTTH ATM and they can always swap customers to SIRO at a later point, if they opt for it.

/M

The Cush

There isn't a single Vodafone (open-eir FTTH) subscriber here on boards, you can check back through the threads.

The Cush

Marlow wrote: »

And Vodafone IS selling FTTH products of OpenEIR. In this case, friend of mine got offered the FTTH products.

Did they sign up for it?

Marlow

The Cush wrote: »

There isn't a single Vodafone (open-eir FTTH) subscriber here on boards, you can check back through the threads.

Not everyone is on boards. And it may be something they only started recenlty. But the fact is, that they have people going from door to door and selling FTTH.

Or are you telling me, that my friend here is full of sh*t ?

/M

Marlow

The Cush wrote: »

Did they sign up for it?

No. He's waiting for another provider to be enabled on the platform.

/M

The Cush

Marlow wrote: »

Or are you telling me, that my friend here is full of sh*t ?

No, but based on reports here I suspect the door to door sales person was.